CubaLlama
reviews and complaints

CubaLlama is a phone service that allows you to make calls to Cuba. However, I must warn you that once you dial a number, you will have to wait for more than a minute to connect. And to make matters worse, they will charge you for the first minute even if you are waiting to be connected. It's quite frustrating, really. And even when you do get connected, they always seem to give you less than a minute that you have paid for. It's not fair, but what can you do?

Despite these issues, CubaLlama is still a decent service. The call quality is pretty good, and the rates are reasonable. Plus, they have a mobile app that makes it easy to make calls on the go. Just be prepared to wait and be charged for that wait time.

Overall, I would recommend CubaLlama if you need to make calls to Cuba. Just be aware of the wait time and the first-minute charge. It's not perfect, but it gets the job done.

So, I stumbled upon CubaLlama (cuballama.com) when some fishy charges appeared on my bank statement. I had no idea what this company was or how they got my information. It was a real hassle to cancel my card and get a new one issued. I really hope my bank takes note of this and puts a stop to any future fraudulent charges from CubaLlama. It's just not worth the headache.

CubaLlama is a company that I would not recommend to anyone. Their customer service is terrible and they have hidden fees that they don't tell you about until after you've paid. If they make a mistake, they won't do anything to fix it, even if you've already paid. It's better to buy your tickets directly from the airline website because Cubaviaja will charge you more due to their hidden fees.

CubaLlama ain't the cheapest option out there, but I've been sticking with them for a while now out of loyalty. However, I recently made a mistake with a number and boy, did they give me a hard time. The customer service was straight up rude and unhelpful, even though I've been a loyal customer for years. It's a shame, really.

So, I was a bit hesitant to use CubaLlama at first. But, I decided to give it a try because I really needed to make a call to my family in Cuba. I have to say, I was pleasantly surprised with the service. The call quality was great and the rates were very affordable.

However, I did have a bit of an issue when it came to payment. They asked me to send my credit card information in an email. Now, I know that's a big no-no. Amazon, eBay, my bank, pretty much everyone says never do that. Everyone knows this, right? So, I was a bit skeptical. But, their response was, "yes we know but your information is safe with us." Hmm, isn't that exactly what a credit card scammer would say?

Despite my concerns, I decided to take a chance and send my information. And, I have to say, I didn't have any issues with fraud or anything like that. So, maybe they were telling the truth after all.

Overall, I would recommend CubaLlama for anyone looking to make affordable calls to Cuba. Just be aware that they may ask for your credit card information in an email, which is not the safest way to do things. But, if you're willing to take a chance, you may be pleasantly surprised with the service.

So, I was checking out CubaLlama (cuballama.com) and I gotta say, it's not looking too good. Seems like a lot of folks are having issues with unauthorized charges on their credit cards. If you're one of those people, don't even bother trying to contact CubaLlama to sort it out. Just call up your credit card company and report the charges as fraudulent.

Honestly, it's pretty sketchy that this company is pulling this kind of stuff. I mean, who knows what else they might be up to? It's definitely not a good look, and I wouldn't trust them with my personal info or my money.

I've heard that law enforcement in Toronto is looking into CubaLlama, and I really hope they shut them down soon. It's not fair to the people who are getting scammed, and it's not good for anyone's peace of mind.

So, if you're thinking about using CubaLlama for anything, I'd say steer clear. There are plenty of other companies out there that won't try to rip you off. Save yourself the headache and go with someone else.

So, I wanted to share my experience with CubaLlama. I sent an AC machine to my family in Cuba back in September, and it's been eight months now and they still haven't received it. I've been waiting for so long and it's really frustrating because they never communicate with my family and it's taking forever. I'm starting to think they're just playing with my money. I don't think I'll be buying from this company again because they're very unresponsive.

I gotta say, I'm pretty bummed out about CubaLlama. They keep taking my money and not giving me the full amount of credits I paid for. Like, I'll buy $5 worth of credits and it'll only show up as $4 and some change. That's not cool, man. I mean, if I'm paying for $5, I should get the whole $5, right? And it's not like they're giving me any extra minutes or anything to make up for it. So yeah, I wouldn't recommend this app to anyone. I'm actually on the lookout for a new one to use for my calls.

I bought a cell phone from CubaLlama's website and at first, it worked just fine. But after only two weeks, it wouldn't even turn on. I was really disappointed and frustrated, so I sent it back to them. They told me that it would take about four weeks for the manufacturer to take a look at it and either give me my money back or send me a replacement.

Well, it's been 16 weeks now and I still don't have a phone. Nobody has called me or followed up with anything. I'm really upset about this whole situation. The customer service representatives are really rude and unhelpful. They don't seem to know how to actually help me.

I have never seen a company so bad at what they do. I gave them one star so I could post this review, but they definitely don't deserve it. I spent $138.93 on this phone and I feel like I've been completely ripped off.

If you're thinking about buying something from CubaLlama, I would definitely think twice. They might seem like a good option at first, but their customer service is terrible and they don't seem to care about their customers at all. I would recommend finding a different company to buy from.

CubaLlama is a company that offers shipping services to Cuba, but my experience with them has been quite chaotic. Their customer service seems to be lacking, as every time I call, I get the same recorded message saying that they are validating my information. It's frustrating because they don't seem to know whether my product will arrive or not.

I sent a bike to Cuba back in June of 2022, and it's now November 14th, and it still hasn't been delivered. I've called several times, and every time I get the same response, asking me to wait the estimated time for delivery, which is 10 weeks. I did what they asked, but it seems like they don't have a clue of how to track the goods there.

The worst part is that they don't take responsibility for their mistakes. They never put me in touch with a manager when I asked for one, and my money with them is at risk. I used to be a loyal customer of CubaLlama, but not anymore. This experience has left me feeling frustrated and disappointed.

I've asked them to either send another bike or return the money I paid for it, but they seem to be avoiding the issue. It's a shame because I trusted this company, but they have let me down. I would not recommend using their services, as they seem to be unreliable and unprofessional.

Realice la compra del compresor que debía llegar de dos a tres semanas. Ahora va a llegar de ocho a 12 semanas a la ciudad de la Habana y nadie te da respuesta del exceso de tiempo y el porque de la falta respeto. La página no te muestra los tiempos de entrega con claridad y mucho menos el recorrido del paquete haciendo que la personas compren con idea que la compra va a llegar rápido y al final es todo una mentira la que nadie da solución.

Envie 3 paquetes a la Habana dsde el 20 de Mayo por unas de sus oficinas en Miami. Me dijeron que el tiempo maximo de la demora de la entrega era de 8 semanas. cobraron el envio por libras en lo que iba inluida la entrega a domicilio.

Ha pasado el tiempo y no han entregado. Les hice una queja y la respuesta fue por email es que ellos no son responsables despues que el paquete llega a Cuba. Son Fraude total, porque aqui ellos me cobraron a mi la entrega al domicilio de mis familiares en Cuba. Y verbalmente me dieron la seguridad de que los paquetes iban a llegar a las manos de mi familia a finales de Junio. Esta gente esta robando a los que vivimos en Estados Unidos aprovechandose de la necesidad de nuestras familias en Cuba

Estos son los numeros de las ordenes:

Orden numero 60823

MAR-[protected] Numero de guia

[protected] numero de bulto [protected]

Aero Varadero

y Orden numero 60822

Embargue numero MAR-[protected]

[protected] Numero de Bulto

Aero Varadero

they are scammers. I tried to recharge my phone with them and they charged me twice for the same amount. When I called customer service, they told me that it was my fault for not checking the confirmation page. But I never received a confirmation page! They refused to refund my money and were very rude on the phone. I will never use CubaLlama again and I recommend that you stay away from them too.

CubaLlama is a website that claims to offer easy and affordable phone recharges for people in Cuba. However, my experience with them was anything but easy or affordable. I tried to recharge my phone with them and ended up being charged twice for the same amount. When I called customer service to ask for a refund, they were very unhelpful and blamed me for not checking the confirmation page. But I never received a confirmation page! It was very frustrating to deal with them and I felt like they were trying to scam me out of my money.

Overall, I would not recommend using CubaLlama for phone recharges. They are not trustworthy and their customer service is terrible. If you want to recharge your phone in Cuba, I suggest looking for a different website or service that is more reliable. Don't make the same mistake I did and give your money to CubaLlama.

CubaLlama is a website that offers phone services to Cuba. The website is easy to use and the prices are a bit high. If you are looking for a cheaper option, you might want to try another service. I have used CubaLlama a few times and the service has been okay. The connection can be a bit spotty at times, but overall it gets the job done. If you have any questions or concerns, you can email their customer service team at ***@gmail.com.

i wouldnt recommend using cuballama.com. i had a bad experience with them where i saw a transaction on my card that i didnt do. it was a fraud and i had to cancel my credit card because of it. so be careful if you decide to use this site.

I gotta say, my experience with CubaLlama was not a good one. I was trying to book a flight to visit my family in Cuba, and I thought I found a good deal with them. But boy was I wrong. They never gave me my ticket or refunded my money. And get this, they work with the Cuban government! I don't know about you, but that doesn't exactly scream trustworthy to me. It seems like they're just stealing money from customers by reselling tickets. I wouldn't recommend using CubaLlama if you want to avoid getting ripped off.

CubaLlama ain't the best company out there, that's for sure. They mess up sometimes and when they do, they don't handle it too well. But hey, there are other companies that can offer you better service for a better price. So if you can avoid using CubaLlama, you might want to do that.

That being said, CubaLlama does have some good things going for it. For one, they offer a lot of different services. You can use their website to send money to Cuba, buy phone credit, and even book flights. And they have a mobile app too, which is pretty convenient.

Another thing I like about CubaLlama is that they have a lot of different payment options. You can pay with a credit card, a bank transfer, or even with Bitcoin. So if you're into that sort of thing, CubaLlama might be a good option for you.

Overall, I'd say that CubaLlama is an okay company. They have their flaws, but they also have some good things going for them. If you're looking for a company that offers a lot of different services and payment options, CubaLlama might be worth checking out. But if you're looking for the best of the best, you might want to look elsewhere.

CubaLlama is not a trustworthy website. They charge your credit card for unnecessary things without any transparency. The quality of their services is also very poor. Moreover, they do not have a legal registration and there is no number for customer service or a place to file an immediate complaint.

I had a very bad experience with CubaLlama. They charged me for things that I did not even use and when I tried to contact their customer service, there was no response. I was very disappointed with their services and would not recommend them to anyone.

Their website is also very confusing and difficult to navigate. It is not user-friendly and it took me a long time to figure out how to use their services. I also noticed that there were a lot of spelling and grammar errors on their website, which made me question their professionalism.

Overall, I would not recommend CubaLlama to anyone. They are not a trustworthy website and their services are of poor quality. It is better to look for other options when it comes to making calls to Cuba.

So, I wanted to send some medicines to my family in Cuba and I thought CubaLlama would be a good option. But boy was I wrong! We sent the package on April 1st and it's already August 2nd and my family still hasn't received anything. I mean, what's the point of using a service if they can't even deliver the package on time? It's all a big rip off if you ask me. I'm so disappointed and frustrated with this whole experience. I wouldn't recommend using CubaLlama if you want to send anything to Cuba. Save yourself the trouble and find another company that actually delivers on their promises.

CubaLlama is a website that offers phone and internet services to Cuba. I have used their services a few times and I have to say, they are not the best. They tend to make a lot of mistakes when processing orders and their customer service is not very helpful. It seems like they are always having technical difficulties and are unable to assist you with any issues you may be having.

I would not recommend doing business with CubaLlama. They are not a reliable company and their services are not worth the hassle. If you are looking for a better option for sending phone and internet services to Cuba, I would suggest looking elsewhere.

Overall, my experience with CubaLlama has been disappointing. They are a crap company and I would not waste my time or money on their services again.

So, I gotta tell you guys about my experience with CubaLlama. It was a total disaster, man. Me and my wife, we were trying to send some money to our family back home, you know? And we heard about CubaLlama, so we thought we'd give it a shot. Big mistake.

First off, we put over $3,000 on two different cards, and the money just disappeared. Like, poof, gone. We tried to contact customer service, but they were no help at all. They just kept telling us to wait and that the money would show up eventually. But it never did.

And then, to make matters worse, they closed our account! Can you believe that? We didn't do anything wrong, we were just trying to send some money to our loved ones. But apparently, CubaLlama didn't like that.

Honestly, I think this company is a total fraud. They need to be investigated and shut down. And whoever is responsible for this mess needs to go to jail. It's not right to take people's hard-earned money like that.

So, if you're thinking about using CubaLlama, my advice is don't. Save yourself the headache and find another way to send money to Cuba. Trust me, it's not worth the risk.

I recently made a purchase on CubaLlama for a washer and dryer back in May. It's now almost January and I still haven't received my order. When I called to inquire about the status of my order, they informed me that it's been in port for the past three months. This is unacceptable and extremely frustrating. The customer service I received was unprofessional and left a lot to be desired. I strongly advise against making any purchases from this website as it seems to be a scam.

A charge of $22.99 was made to my checking account as a POS transaction. After calling the number listed (see screenshot below) multiple times to listen to the recorded message (my Spanish isn't that good) Facebook suggested Gonzalez Carolina from Miami FL as a friend. Did the money go to Cuballama or to that phone? Please contact me at [protected]@live.com.

Hello! I added money in my balance today, but what I meant to do was a recharge for a friend in Cuba. Is there a way to transfer my balance to the recharge? Thank you. I would like to be able to use the balance to recharge my friend's phone. Please help me to do that as my friend needs the money. Any help would be greatly appreciated as soon as possible.

I have charges that cleared my bank on nov 28 in the amount of $23.00, $23.00, $23.00 and $18.75 causing my account to be over drawn and causing an overdraft fee of $144.00. What do I need to do to take care of this because I have no idea how you got the card number and it was used. I don't even know what this is. Last four of the card number are 4631.

What's the point of this company existence? I would understand if they worked and operated normally, but they are absolutely useless and overpriced.
Lots of hidden and additional fees, it's just crazy. So many times I asked them to resolve my issue. Do you think that something was done? No way. They didn't even pretend to be working on it. They just don't give a darn. It's a terrible company. For real. Stay away.

My name is Annie, my number is7173309216 . Today 80/26/2017 I did 2 refills and you promised me gifts for that. I have never received any free minutes as gifts since I started refilling my family's phone. Just today, because a friend told I realized that you guys never gave me the gifts in each refill I have done. Please I need you to help me in that. Txs

On July 4th I refilled my cousin's cell phone number in Cuba and, although the $20.99 were debited from my account, my relative didn't receive it. I have always used Cuballama but if it is no longer reliable I'll have to move to a different company that does not ply with the money of a usual customer. Pleasecontactme dor an explanation [protected] and my name is Alicia.

I "recharged" my brother's cell phone in Cuba on 6/19/2017 and I was charged right away. I have done this in the past and never had an issue with the phone being recharged within the hour. It was father's day and I wanted to call him to wish the best but the recharge never happened. I called the company on Monday the 20th, and they said that recharges can take 1-2 days (this has never taken longer than a couple of hours). I waited and called on Wed and was told that technically it hadn't been 24 hours. I decided to give them a week and called on Friday and was told that someone would call me back to take care of the issue. It is now Monday the 26th and still haven't resolved the problem.

I've had other issues with this company in the past (stealing my call minutes) but I have always looked the other way. I use this service on a regular basis and almost every time, I am shorted minutes. For example: you will make a 15 min call (mins counted by your cell phone's timer), but the system will deduct 17-20 mins. They over count minutes and NEVER give you the time you paid for.

My debit card was used 4 times on 6/20/17 and charged $92 for services that I didn't authorize. I've had to cancel my debit card and now filing a complaint with the BBB. This has took money from my family. I don't know anybody in Cuba let alone Canada to obtain phone services through this company. I've seen several complaints in regards to fraudulent charges to individuals debit cards.