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Cruise.com Complaints & Reviews

Cruise.com / affiliate program

Ti
tigrris on Dec 5, 2018

I have tried to sign up for their affiliate program to sell cruises. My contact person was Claudia Ashboune, who did not respond to Emails or phone calls. On one occasion I was tarnsferred to Kathy Samaroo, supposedly Claudia's supervisor. She was rude and condescending with me on the...

www.cruise.com / On Hold, long time

Mo
Monahan on Mar 25, 2015

Booked a cruise with www.cruise.com. Very poor/slow service. When I went to pay, somebody by the name of Shanih (not sure of spelling) too details and then left me on hold for 15 minutes. Finally came back as if there was not a problem. No offer to let me know in advance and possibly phone...

Cruise.com / false advertising 0f free deposit

Sp
speicher on Feb 28, 2015

booked online with cruise.com a 7 night hawaiian cruise on NCL. I booked now because of the deal ending for "no deposit". Turns out I was charged a deposit and service fee. So I called to learn that I had to call the reservation in to get the deal (but the site did not say that)... I aske...

Cruise.com / deals not real

Hu
hummer9311 on Dec 23, 2014

Booked a Celebrity Cruise during a 1 2 3 event. Agent told me to choose beverage package and on board credit as they (Cruise.com), were including gratuities. Booked Veranda cabin. Called after prices went down and added money to go to Aqua Spa category. Agent said deals still in effect...

Cruise.com / False advertising of discount

Jg
Jgielau on Aug 7, 2014

I booked my wedding cruise with cruse.com and was promised a tour conductor berth (discount for our room) with booking through them. Through many emails and phone calls, and a lot of communication issues, along with awful customer service. I was told throughout that I would be receiving...

Cruise.com / False advertising-onboard credit

Li
Lin-Florida on Dec 28, 2013

Cruise.com advertised onboard credit of $50 per stateroom - verified with Heidi at x132 at cruise.com Booked cruise and was told that the onboard credit does not apply to this. Have printouts stating this and converstaions with cruise.com but basically the supervisor said they are not...

Cruise.com / Booking

Jj
JJVT on Jan 14, 2013

I was giving Royal Caribbean gift certificates for xtmas. Contacted cruise.com due to incetive (only reason - pre-paid gratuities). As requested, provided reference code over the phone to agent. She consulted with RC and indicated that I will be able to use these if book with them. I...

Cruise.com / bait and switch tactics with pre-paid gratuities

Ki
kiwifsu on Feb 11, 2011

Cruise.com uses bait and switch tactics. They showed a 'prepaid gratuity' included for a cruise I recently booked with them. After comparison shopping across other sites, I decided that I would book with them (my first time) because this seemed like a good deal. I booked the...

Cruise.com / False advertising re on board credit

Do
DonM33 on Jan 31, 2011

Cruise.com advertised a $175 on board credit plus your choice of a free bottle of champagne or a free dinner at a specialty restaurant on the ship. This was for our cruise on Holland America's Maasdam on Dec. 6/10 out of Ft. Lauderdale. Once on the ship - I noticed that the "free"...

www.cruise.com / did not receive Shipboard credit that was verified by the travel agent

Sf
SFisher on Jan 11, 2011

My experience booking with cruise.com has been completely unsatisfactory and unacceptable. After seeing $100 SBC for Norwegian cruises on www.cruise.com, I booked a cruise with Chrissy at ext 443 in December 2010. She confirmed at least twice during our phone call that my booking did...

Cruise.com / on board room credit

Web site advertised $175 on board room credit, travel agent Leslie promised once we arrived on the cruise ship credit would be already on our account. Once on board NCL informed us they knew nothing of this credit and to contact cruise.com and they would make it right. Day after returning...

Cruise.com / room category

I booked a category J on NCL Jewel which is decks 5 & above, When I got my room assignment it was category F . I paid for J and got F which is the bottom of the ship exactly where I told Emmy I did not want to be . I called and spoke to Kimberly and she said it was a upgrade??? AN upgrade...

Cruise.com / Beware

Ki

Beware of Cruise.com when selecting an online company to book a cruise. My experience has been an ongoing nightmare. Seventeen family and friends booked a group cruise 8 months ago. Our problems began with receiving inconsistent information regarding the booking procedure, the total cost...

Cruise.com / Pre-paid gratuities

Ka

After seeing an advertisement in our local paper stating that cruise.com was offering pre-paid gratuities when you booked before a certain date, i booked a 7 day cruise with them. My receipt did not show pre-paid gratuities so I called them and was told that they were included but did not...

Cruise.com / Bait and Switch

I recently booked a cruise with Cruise.com on Carnival for Christmas. They were running a promotion of up to $500 on-board credit depending on the room price. After spending an hour on the phone booking the cruise, the operator stated that we did not qualify for the credit since we...

Cruise.com / Be careful of these sliders!

Sc

My complaint is about a company cruise.com I have never been so annoyed and displeased with a company as I am with this one.I was quoted a price and told that it was canadian funds only to discover it was US funds this is not where it stops when I tried to contact them I was continuously...