Cruise.com

Invoice#:2551279

On Cyber Monday, November 29, 2021, my wife and I contacted Cruise.com to inquire about a Carnival Sunshine Sailing on 5/13/23. We spoke to Cruise.com sales agent Crystal Michaels. My wife place the call on speaker phone so we could both hear the discussion. Agent Michaels quoted us $1, 891.96 for the 8-day cruise with a $100 deposit. My wife specifically asked agent Michaels if the $100 deposit was refundable as this was an important condition of my wife and I agreeing to the booking. My wife and I both heard Agent Michaels say "YES" before agreeing to the booking (Check the audio tape). Less than 24 hours from the time of the booking on November 30, 2021, we contacted Agent Michaels to cancel the booking and request a full $100 refund. We left a telephone message as well as an email requesting the cancelation and refund. As of today's date, January, 3, 2022, we have not received a full refund or heard anything from Agent Crystal Michaels or Cruise.com.

Cruise.com Invoice #2551279
Lawrence Tucker
lk.[protected]@att.net
[protected]