Cricut — cricut maker and cartridge adapter
Not happy with Cricut Customer Service. I just purchased a Cricut Maker along with many accessories for my wife's birthday. This was to replace an older cricut that used cartridges...first discovery was that there isn't a cartridge slot on the Cricut Maker, so you have to order a Cartridge Adapter. After getting the adapter, several of the cartridges stated they were previously linked (they weren't...only owner, never used on a linked system). Finally, 2 of the linked, but the 3rd one never did. Contracted Customer Support which stated "sorry, without a receipt, our policy is that there is nothing we can do." Understand that I have the cartridge (and have had it for years)...but who saves receipts for years "just in case"? Company needs to revisit their customer service policy as they are not customer oriented. Cost is minimal to add the missing cartridge...but it isn't something I should have to do - especially after spending hundreds (approaching $1k for all that was purchased) on a new system. I would love to see them revamp their organization to work with their customers rather than establish policy to frustrate them.