The complaint has been investigated and
resolved to the customer's satisfactionResolved Cricut — bad service
resolved to the customer's satisfaction
I purchased cricut cutting machine and used it with their design studio software. After downloading update onto my computer the cricut machine wouldn't work. I phoned and spoke to someone there (I phoned from ireland) who after an hour told me it was my cricut machine. So I purchased another one and exactly the same is happening. I have emailed them many times with no joy and I was told when I spoke to someone that an expert would ring me back. That was over a week ago - still waiting.
I think their customer service is atrocious and to think that they sell their product worldwide - they don't seem bother with customer care or that their products do what they say it does.