Cricket Wireless review: I will fight this to the end! 237

Cricket Wiresless has taken $129 of mine. They told me they had put a receipt in the bag when I purchased my Captr phone. They lied. I called and asked them to give me a duplicate. They are refusing. They are also refusing to accept a printed off receipt from their own website/accting page as proof of purchase, as if they scammed themselves. My husband was with me. The purchase weas Jan 15 2010. I have till this Sunday to get the phone back to them with a receipt except they refuse to provide one from the get go. Now I am being forced into FCC, FTC, Consumer Affairs law and this is just unreal. I may also have to contact the BBB on this. Please email me back at ppbarbour@hotmail.com. Thanks.

i upgraded my phone from the 45 dollar plan to an android phone plan. the website clearly states that there is no charge to switch your plan but every time i call because i cant use my internet and receive picture messages they say i have to pay. the customer reps are not English and you cant understand a word they are saying half the time. im not paying a fee when their website says that i should not have to. something needs to be done about this. its not fair that they are doing this to people.

I order two phone from Cricket on the 3rd of December, on the 4th of December I received from Fed Ex one box with one phone in it, I called cricket was told they would have to send up to the manager and someone would get back to me, Monday no call from them, called cricket again talk to someone else, no results, called yesterday talk to three people, last conversation was they would have to get with the warehouse and see what was shipped out, then get with Fed-EX and see what they delivered, this will take 7 to 10 business day, these are Christmas presents I tell them, can't you just refund my money and I can go to a cricket store and buy one, no they can't, so the charge my credit card $349.00 for two phones and I only have one. I will never buy on line from them again. Can not believe the run around thatI have received from Cricket. Wish Pocket had never merge with Cricket. I am a Pocket customer and have been for many years.

I purchased a broadband wireless from Cricket on their 800#. At the time, I wanted to prepay one yr worth of service as I had funding that needed to be spent. I was told that I would have to go to a local company store to do this. I was also told that I would get a receipt & confirmation em'd to me that day (6/6/12). I rec'd the modem as promised on 6/8, but no receipt in the box nor in my em. I went to the company store today to pay for the additional 11 mos of service & asked if they could print me a receipt. Their answer was no, that since I did it over the phone/online that I would need to backtrack. I phoned the 800 # and was given the customer support line, which there is no human to talk to unless you have #'s that I did not have in my possession. I then located another phone # & called it only to be told that I should go to the store that I visited earlier as they would print a receipt. I told them I'd tried that & that didn't work. They then explained that the matter would need to be escalated & that someone would respond to my request in 24-72 hrs. I explained that I didn't have that kind of time & asked to speak to a supervisor. I was told there was no one I could possibly speak with & I'd just have to wait, which isn't an option as the money runs out tomorrow. What sort of fool wouldn't jump at the chance to get $1, 000 upfront for their service! I will now be canceling my service that I never got to use because of the shotty, non-existent service. I would never do business with this company again & I highly recommend that no one else risk themselves to these amateurs as well.

I had cricket for 3 years. loved it. Went to update plan and but their messanger phone... For the first 3 days could not use phone. Got the resolved... Decided to make a payment early as xmas was coming and wanted the extra cash for the holidays... Routed it thru my online banking.. 2 weeks later they shut off my phone for non payment... I make the payment as i have a routing number, confirmation from Wells fargo that they rec my initial 105.00 payment... Well after 9 phone calls with people that cannot speak c lear english, Getting my bank to intervene and three months of trying to work this out they then tell me I have to drive to savannah to maybe have the problem solved.. I have decided to take them to small claims court, sold my smart phone and switched plans.. buyer beware, This company is a RIP OFF.

I just bought a Sanyo Zio from Cricket . Just switching over to the new payment plan was a hassle and seemed underhanded. They told me that I was a "post" payer and needed to be a "pre" payer. I have never known Cricket to have a post-pay system. It has always been pre-pay as far as I knew! So, I now had to pay for my previous month in addition to paying the next month before I could switch. Does this make any sense?

Next, I am informed that I have 30 minutes of talk time to decide if I like the phone... WHAT? The guy tells me not to talk on it much so I can mess with the features. WHAT? This is my only phone! I use it for everything! I had 30 minutes gone before I left the parking lot!

Needless to say, I hate the phone. I paid $350 just to get the phone and switch the service. I have been a Cricket customer since the beginning and they are really pushing me away. Time to find a better option...

Cricket was the new provider in town, and seemed to have it all, low rates, good coverage, decent phones...but the phone never seemed to have coverage. Roaming wasn't included in the $50 per month charges, so all my calls would go to voicemail. When I tried dialing, I would be roaming and they would want to charge me 39 cents per minute to make the call. Then their 2 month old phone a Samsung Messenger II broke and I had enough.

But to cancel I had to speak to 4 people who spoke broken English two of which were trying to keep me as a customer. They also went ahead and billed me for the next month and told me they could not refund that amount, but finally relented after taking all the information they already had and making me FAX them the information besides.

I have had phones turn obsolete before they broke with other services, and with Cricket there was no service any of the time. I am surprised it took me so long to cancel.

Job opertuity, istsntant on line business htt;//www.internetprofessorclub.com haveining problem with yahoo inter net always saying not responding i can't run a business like tihis can you help me or point me in roght direction ? they already recived payment for program everthing despert help pleaseif you can!linda

This company is terrible! Do not ever buy a phone from them unless you want the worst customer service ever! We purchased a new phone with this company after moving to a new state. Cricket told us they would have to cancel the old account in the other state and start a new one which was fine with us. We paid for the new phone and the 1st months payment. Unfortunately, due to my own fault, the next two payments got sent to the old account which should never have gone through anyways since they told us they would cancel it. Our new account is up to date, this was not the issue. I asked for the money sent to the old account to either be refunded or applied to the next two payments that would eventually be due on the new account. They said they would refund the payments but after faxing them some paperwork. Cricket also told me the old account would stay open until the refund went through, then the old account could be canceled. I called to get the status of the refund and they told me it was denied because the account is still open. Well, they told me it would stay open until the refund came through then denied the refund because the account is still open. I have gone to one of their stores and spoke with them plus customer service which unfortunately is in India at least 5 times. It's hard to deal with them because they don't understand me that well and I don't understand them. Each time they game me a different way to deal with the problem. One rep even got mad at me when I asked to speak to a supervisor. He said that it was no point transferring me to supervisor because the supervisor couldn't help and that I was questioning his ability to handle the call. As I said, I have been trying to get this fixed for over a month and still no luck. I am now forced to write the Better Business Bureau and also make another complaint to the Corporation Commission. Their service is great when wanting to start a new account but good luck with getting help afterwards!

I've been a Cricket customer for almost 3 years and I've appreciated them up until a week ago. Charging an additional $5.00 to have my phone turned back on was ridiculous. After this month they've lost a customer

One they highly over charged, then i have two of the other phones i provided, up top my messages and phone data wont work. I want to sew if matters and reinbustment. I have five lines and the people at cricket were to add my account and the charges were over 1, 000 dollars when we know prices of phones and this happened before phone [protected]

Cricket has a dishonest payment policy. They offer payment options that they don't want you to use.
Cricket appears to want you to fall into their many late payment traps. This can only be explained by their want to have you submit to automatic payments taken directly from your bank. I pay monthly by their on-line process on their website. Every month it takes an hour or two because it never works the first few times and only works after calling customer support. And their support is bad as well.
They only want you to have one payment option - automatically take from your bank account - I can imagine the trouble that would follow if we dropped the service after being on the Auto-payment - how many more payments would they take after you've stopped their service before they decide to stop stealing your money? Why trust that they will do it right or honestly?

Various Reviews of Cricket Wireless Broadband : * Donald Moreno Ruben- From what I have read, This throttling is done so that everyone has a fair chance to have the mobile broadband speeds. It seems all of the mobile providers are doing this. I really don't have any issues with cricket. I believe this is done to slow down the pirated downloaders so that no one hogs ALL of the bandwidth. Even though I didn't like the word-play 'Unlimited', I still have service. SLOW, But I still have it. about 2 months ago · Report * Ruben Carbajal Donald - your joking right, where does it say anywhere that cricket is supposed to do that, they say read you terms of conditions so i read it, it didnt say anything about that so i called them ask them to tell me where it sayed that, i talk to a manager he couldnt find it, then he said it was the one that was online so went online while i had him on the phone told me to show him where it sayed that, he couldnt find it, he told me that "IT WAS IMPLIED" so i ask him where was it implied he coulnd fint that to. there a bunch of ###ers sorry about 2 months ago · Report * Loyd Headrick you pay for an unlimited you should get it with no cap or throttling back this is unacceptable service about a month ago · Report * Stephen Brackens- Brinkley I have to raise the question, "Why is unlimited not unlimited?" If you asked 500 persons what unlimited means in regards to Broadband, the majority would say, "Broadband without limits." UNLIMITED MEANS UNLIMITED. We can debate semantics til the cows come home, but when I am paying the highest rate for Broadband and Cricket imposed a cap on my download capability and it slows my entire internet surfing down, that is simply outrageous and unacceptable. I am barely able to navigate on the web productively since the cap and am unable for the most part to play the games on Facebook that I enjoy, namely Farmville and Mafia Wars. Cricket has been the leader in low cost, affordable opportunity in the past and it does not bode well that the powers that be are conducting this broadband fiasco in such a manner. We have, thanks to Cricket, nationwide calling capability that is reasonable, affordable and really good. Don't back out now! Take the caps off the broadband even if it means charging slightly higher prices for it. We deserve better and so do you ! 5 or 10 Gigs in today's technological world is nothing. Step up Cricket and do the right thing ! Stephen Brinkley about a week ago · Delete Post * Stephen Brackens- Brinkley I wrote my post on the Cricket throttling practice earlier. I am very angry at this time. My new billing cycle has begun, I have paid my bill, spoken to customer service twice, I am several days into the new billing period and the damnable throttling continues unabated. So what do you have to say to that, Cricket. You are illegally throttling me now, in violation of my contract. You people seem to think, Comcast et al, including you, Leap Communications that because of your money and the fact that people need the internet, that you are some kind of demi-gods above the law and THE TRUE FAIR PRACTICES. TAKE THE DAMN THROTTLE OFF MY ACCOUNT.

I have no where else to make this complaint and my service with Cricket wireless is current and up to date. However I have had nothing but interuption after interuption and never missed a payment. I have both a cell phone and broadband, all my calls get routed to INDIA. I opened my account with cricket and pay each monthly payment on time in the U.S., and prior to sending this complaint all of my attemps were meant with me supposely placing the wrong account number which isn't true Is their someone
who knows how to view their account through the Cricket
BB device where it says email which is in the green and gray box in front of the one that says internet ? I'm not happy and this isn't what I pay for and where is all the American Speaking People (CS), persons that work for Cricket and why won't any of them speak to me? I speak english and would greatly appreiate speaking to someone that speaks my language no disrespect to anyone just would like to know that cricket is based here as well.

People beware. I ordered a phone online on 11/29/2010. I recieved the phone on 12/02/2010 even tho it was suppose to be overnighted it took 4 days to get to me. I paid everything online, the phone, first month service and taxes. When I activated the phone on 12/03/2010 and setup my online account I noticed my bill was already there. It stated that I owed 69.37 first of all I am on the 55.00 a month Android plan plus 3.30 taxes. When I called cricket they told me that I was billed for the following month (Jan 2011), which is no problem. Then I ask what the extra charge of 11.03 was for and they told me that it was for 11/29/2010 to 12/02/2010. Hmm, I was billed for time I didn't even have the phone, yet. I've tried all month to get this resolved, no go, so after numerous disconnects from customer service. I filed a complaint with the BBB. I am sure that they bill everybody like this and it should not happen. You should not be billed until you actually activate the phone. I smell class action lawsuit over this billing practice if anyone knows a good lawyer, as it is unfair if not illegal.

I was in the hospital and wallet was locked up in hospital safe. Got out, went to pay my bill by phone & they charged me $15 extra dollars late fee. I had lost track of date (in hospital) so I paid it. Looked up date and it was my due date. Called up crickett. After getting disconnected twice finally actually got to talk to a person. I was told that there is nothing they can do. In other words paid a late fee when I was not late. I need a new service

Don't get a Cricket phone! They will overbill you and treat you like a criminal when you call to readjust your bill. Then, they will charge you a $15.00 service charge for calling! Then they will send it to collections right away while you are still trying to readjust the bill and they will cut your phone off. Don't bother going to the store to try to get help when the 1-800 number representatives are no help. The store representatives are even worse! They can't think for themselves. They will just read the computer screen. They can't figure out that for 2 months of service, if it shows a person has already paid $155.00, they don't owe again when the service is only supposed to be $50 per month. $50 + $50 + $100, NOT $155! GO BACK TO SCHOOL CRICKET STAFF!

I paid Cricket the amount due at the store and activated my phone, no problems. Then, the service was horrible because my phone did not have service for most of the one month I tried their plan. I canceled the plan because of poor phone service and they charged me one hundred dollars for something that was never explained. They sent a bill to me and I refused to pay it. I had not used the phone and they continued to bill me for another month of phone service that I never used! The phone was not even working! Also, the amount due each month was more than what they had originally told me it would be. For one month and later, it was horrible. I am very upset with this company because they did NOTHING to make me understand what they were doing, no contact, just billing me. I cannot believe what a horrible company this is.

July 11th I canceled my service with Cricket but was set up on auto pay. On July 13th they took $70 out of my bank account and I am 70 years old on a low fixed income! when I called to tell them to refund my money they told me Cricket does not do refunds?! Since they merged with Sprint there service and helpfulness stopped. They are becoming Sprint. I am sure this multi million dollar company is cheating customer out of millions of dollars. People should go to other services that are truly customer friendly. Consumer Cellular is one of the best and I am with them know. My friends that have used them for years say they are the best.

I CLOSE DOWN MY PHONE SERVICES WITH CRICKET. TO PREVENT MY DAUGHTER FROM USING THE PHONE FOR ILLEGAL ACTIVE. SHE WENT BACK AND HAD SERVICE RESTORE WITH ONE OF THE EMPLOYESS. AND USED MY INFORMATION AND WHEN I WENT TO HAVE THE NUMBER RESTORED I FOUND OUT THE SHE HAD IT.NOW I AM WONDERING WHAT OTHER INFORNMATION HAVE THEY GIVEN AWAY.

I tried to get a broadband service. It never worked so I asked a refund. I was told that I would be receiving a check twice. 2 months later, I am still waiting. Now they say I may not get a refund. Company policy! I never used the service because it never worked! RIP OFF!

Cricket wireless is terrible, I couldn't even activate the phone I got from them. I live in Montana so there are no stores, when I tried to activate through their website they were having technical problems. I got the run around by customer service, saying I would have to wait until they fixed the problem waiting over an hour on the line just to hear that. They couldn't even activate over the phone? I still don't have a working phone I bought from them. What a joke! They may have a good looking website but run as far as you can from them. Now I am out the money I paid them for the service. I went with net10 instead much better service and my phone actually works. If you want to return the phone you bought they try to tell you can't, even when a 7 day return policy is on the packing slip. I want to spare anyone the trouble from cricket wireless. I hope they go out of business soon so they can quit scamming honest people who just want a phone at a reasonable cost.

Hello, responding to everyones concern about cricket wireless and calling 1800 cricket is my worse Experience and for that I have done some *PHP Spellcheck Trial* and found out that when u call your not even calling with in the us regain and thats *PHP Spellcheck Trial* u get poor customers service and could not understand them so if u requaired better technical support speak to the vice president of cricket at [protected], and let them know about ur sistuation.

Cricket is the worst ever. Since aio merger it sucks even more. Thank God they are not only prepay player anymore. I'm done with cricket and this new cricket junk. Switching!

I've been a satisfied Cricket customer for years but this has been my recent experience. I am very UNSATISFIED now!

This is the copy of my BBB complaint -

On 10/02/13 I went into the 21st and Tyler Cricket store to add my husband's phone to my account in order to take advantage of their multi-line discount. We were informed by the sales rep "Reyna" that we could get up to four lines for $100 a month so we reactivated my children's two phones because it was such a good deal. On 10/08/13 my automatic payment of $99.65 was deducted from my bank account. On 11/08/13 $145.70 was deducted from my bank account. I called customer support and was promised by "Radi" a $20 credit that day, then future credits of 1)$60 (on 12/08) 2)$40 (each month after). Today my account was incorrectly debited for $129.64 which is still $29 more than I signed up for and doesn't include the $80 ($20 s/b applied on 11/08/13 plus $60 promised to be applied on 12/08/13) credit promised. I called Cricket and spoke with "Via" who said she could only give a one-time credit of $29.64 and that my payment would be $129.64 beginning in February. She also said that I wasn't even signed up for a family plan until 11/08/13, even though I added a line and activated 2 more on 10/02/13. I asked her to read "Radi's" notes. She said his notes only stated that I was confused about my bill & that he provided an explanation. I asked to file a complaint. She said that they could listen to the phone call recording. I told her to please do listen because Radi lied to me. She said that she would report to the "Escalation Department" and that it would be 48 hrs before she would contact me. She said that there was nothing they could do to honor the 4 lines for $100 monthly that I was promised in store and that future bills starting 02/08/13 would be $129.64. I told her that I didn't agree. I've been lied to by Cricket's representatives and am very disappointed in their handling of this matter. Cricket has promised a service of four phone lines for a fee of $100 and has not honored their promise

Desired Settlement:
Refund
Desired Outcome Description:
I want Cricket to honor what their employee promised to me on 10/02/13. I want a refund in the amount of $45 for the over-payment on 11/08/13. I want a refund for the amount of $29.64 for the over-payment on 12/08/13. I want my future bills to be in the amount I was promised by the Cricket in-store representative "Reyna" and by the online representative "Radi". Simply put, I want what Cricket promised me on 10/02/13 - Four phone lines for $100 a month.
Additional Complaint Details

Problems With Bill:

Account not set up correctly, Requested changes to plan not made as promised by customer service representative

Problems With Communication:

By sales representative in store, By customer service representative at 800 number or online

Problems With Call Quality:

Inadequate compromise offered, Conflicting information given by different representatives, Refusal to call a supervisor, Repeated failure to rectify

I purchased a cricket device on 8/11/10 at about 11:50am due to not being able to receive t6he internet on the home computer.(it was an air card for unlimited internet access.) After trying to get this device to work for 1 day and making several phone calls to cricket to ask for help I was unsuccessful the device was not going to work so about 27 hours after purchasing the product I returned it. the plan was 40.00 a month which cricket decided to keep.I did not even get a chance to use it, it was not working, but they still would not return the monthly amount. I feel this is very unfair the product was not compatiblefor what I needed andI returned it almost 24 hours later.

Cricket Broadband Auto-Bill Payment is a scam. I set up bill pay online and with a customer service rep. The system will not autopay and therefore they charge an extra $10 every time the bill is late. Customer service does not speak English and the company is an absolute SCAM!

There is no savings with this company. Pay $15 extra, go with another provider, and save tone of trouble, time, and get better coverage.

CRICKET ABSOLUTELY STINKS!

phone doesnt charge i take back to the store recived a new phone and that phone will not charge. hasnt use the phone in three days dont now what to do but return every thing and hopefully get my money back .it live its name up cricket.

The whole Cricket Company should be run out of America! I did an online order which took over a month to process when I was told I would be given a tracking number in 3-5 business days. When after 3 weeks of no tracking number I called and canceled the transaction. I was assured the transaction was canceled and in two days after the cancellation my account was billed and the phones were on the way. I sent the phones back and Cricket has the nerve to try and keep over two hundred dollars of my money. I keep calling and keep getting the same run around. I plan on staying on them until this unscrupulous company either gives me my money back or get the h---- out of America!

Can't they find out the problem? This is unethical business practice if the problem with them then they should find out a way to help.

I have been a cricket customer since 2004. I've bought 3 phones last one has lasted 4 years.Today I checked my balance because I wanted to make sure that what I budgeted was correct. Its $3 more. So I called customer service and was informed that for the past 3 months they were supposed to be charging administrative fees and didn't . I asked why we weren't informed about this by email or text. They had no answer. I am fed up. Their internet service sucked so I turned it off. I don't want a contract but I think I'm going to get into one because I am sick of this crap.

I have been a cricket customer for several years now. On Feb.10 2013 I upgraded two phones and my plan on April 6, 2013 my phone just stopped working it will not charge, it won't come on, nothing but a black screen I took it back to the store where i brought it the clerk examined it then showed it to her manager they both could not see anything wrong with it and infect said it still looked brand new they gave me the number to the warranty company they said they did not have my phone in stock but for 10.00 could send me another phone the phone they offered was actually a downgrade to the phone I had one I remember buying my granddaughter 2+ years ago I thought they must be crazy to think I would take such an offer but they informed me that this phone is what cricket consider compatible to my phone, when asked how can that be when it was older, cheaper, less memory as well as other things that did not compare to what i had they did not have an answers nor could anyone at cricket answer that question. So after speaking with the warranty company which I might add was very rude and getting no fair results even telling them I would upgrade again and pay the difference since they did not have my phone in stock and did not know when they would they declined so i then phoned cricket they too could not offer me a fair deal. So I am leaving Cricket and must say as a retail manager myself my experience with this situation has been horrible every management team member I spoke with was not customer oriented at all and really needs to take a coarse in customer service the reps were more courteous then management and they are suppose to set the example, I am very sorry to be leaving Cricket but will not support a company that does not attempt to treat their customers fair nor collaborate with a warranty company that does the same, but i guess its to be expected they do deal with one another. But I'm sorry that they do not value their customers enough to treat them fairly. i will not recommend this company to my worst enemy and everyone i know and everyone they know will here of the poor customer service the this company offers.

I have been a customer with cricket for several years now, on Feb, 10 2013 I upgraded two phones and my plan, on April 6, 2013 my phone stopped working it won't charge, come on or anything I took it back to the store there it was examined by a clerk and store manager they did not no why it stopped working and gave me the number to the company that takes care of the warranty they said the did not have my phone in stock but could offer me another phone for 10.00 the phone the offered was a couple of down grades from my phone it now sells on the market for 70.00 my phone was a 150.00 but they claim this is what cricket says is compatible to my phone when asked how is that so when this is a 2 1/2 years older phone ( that question could not be answered by the warranty company or cricket) I declined their offer thinking they have got be crazy to think I'm going to pay 10.00 and let them send me a downgrade when this phone just simply stopped working for no reason after having it for such a short time. so after trying to get my point across to several different people at both companies I said I would gladly upgrade my phone again and pay the deference they declined this so I'm leaving the company and have this to say the experience i had was horrible they showed very poor customer service clearly I was not offered fair treatment, as a person who is on both sides of the track because I am also a manager in retail I must say I would never have treated a customer as I was treated that includes the ignorance I received from all the management that I spoke with who were very ignorant and rude I will never deal with this company again nor would i recommend them to my worst enemy.

The same thing happened to me...cricket triple charged me for my bill...and also I have not seen my money and it's been weeks. They just don't care. This is right after I had bought my daughter a brand new cricket phone. She was overjoyed. Now, we can't even pay our new bill because they have blocked my card due to the previous investigation that I started because THEY triple charged me! Guess who is going to go and get a refund on a phone tomorrow? And guess who's not going to ever work with cricket again? That's right...me! They are completely useless. They did not even care that they triple charged me two days before Christmas and made it so I had no money to travel and see family. Shame, shame, shame on Cricket and their lousy company, lousy customer service, and lousy attitude. Never again!

I've been a Cricket customer for two years with zero complaints before last week; I've worked exclusively with a local rep, but he wasn't allowed to do iPhones, so I had to order online:

I ordered the iPhone4S (an upgrade for my wife's current phone) from the mycricket.com website. As advertised, a package arrived two evenings later, Dec 20th, so I could have it for Christmas. However, the wrong phone, a Samsung S3, was in the box. I called customer service, and they told me they'd call back in the morning with instructions for returning it. But no one called the next day, so at the end of that day, I called Cricket again. They had no record of my previous call; I re-explained everything; they told me I would have to return the phone before they'd send the correct device (so I'd miss Christmas for sure), and then told me that I WOULD HAVE TO PAY THE RETURN SHIPPING FEES. I told them I didn't want to deal with a company that wouldn't pony up for their own mistakes, and asked for my money back. They told me that when they got the phone back (again, with me paying all the shipping expenses), they would credit my account in 30 DAYS!

In Sum: I give Cricket over $400, Cricket sends me the wrong phone, then tells me I HAVE TO PAY to return it, and that I'd have to WAIT A MONTH before they return the money. (That was my Christmas money!)

Frankly, I am worried I won't get my money back from this debacle. Their behavior feels illegal, almost like extortion: Cricket took my money but didn't fulfill their end of the bargain, and now they are requiring me to pay [in the form of shipping expenses] to get my own money back. The supervisor said they would send it to "upper management" (they didn't have a phone number for them so I couldn't speak to them directly) and they'd contact me in 48 hours. The supervisor told me I was the fifth person with this problem that day, and that everyone had the same reaction I did (frustration, annoyance, disbelief). So Cricket is great, as long as you don't actually have to talk to a human.

You get what you pay for. I have been a cricket customer since 2009 and the store I go to on 29th and Girard in Philadelphia, is one of the best. The dudes there are friendly and if something is wrong with your phone they will assist you to the best of their abilities. The updated automated updated system is a pain the in the ###, but seriously, any time I've had an issue with cricket, they've always come through for me. Service can be a bit dodgy in my house at times but that's because I have a firewall, but I get service everywhere, except for the subway system. I'm never charged more than what I've agreed to pay so I'm loving it.

I have had cricket for about 5 months. Their customer service is absolutely the worst I have ever encountered From any company! My phone is defective and instead of replacing it or sending me a new one they keep giving me the run around having me Call other numbers that get me no where . they know this When they do it. my Phone is Still under warranty but they say I have to go to a corporate store 85 miles away to get the problem fixed! absolutely the worst phone company I have ever had the unfortunate problem of dealing with! don't waste your time or money on them they will rip you off!

I was so angry I forgot to punctuate lol! They sold me a phone with a charger that didn't work... So I had to use another charger I had at the house... Now I have to go buy a new phone! FULL PRICE!

Is it already 30 days when you purchased the modem? Is it a corporate store that you have visited so you can request for a refund. Your modem is eligible for a refund if it's purchased within the 30 day period...Might as well look for a Corporate store so you can address this issue...

I am planning to call to apologize to this young lady because I don't lose my cool however, this was the worst customer service experince ever. Also, where the heck is Cricket’s customer service reps…..you can’t speak to anyone. I've been to this location a few times and always felt the manager/cashier was nice, unknowledgeable about the service, however she is pleasant. Went today ...had I known they closed at 6 on Saturday's I'd shown up earlier. I walk in and she says they are closed I asked what time is it? She says 5:54 and I ask would you mind just taking my payment really quickly? She says we're closed but moves to take my payment. She turns around and mumbles OMG and sighs. I say well it is not 6 yet. She says I could tell you to go somewhere else, do you want me to take the payment or not. I am not a rude person by any means and only have prepaid bcuz I hate being bound to a contract. Our banter back and forth was her looking at me crazy and sighing I told her I can understand if you feel some type of way I do appreciate you taking the payment. However you don’t have to act that way. A whole lot of back and forth and I tell her I’m not trying to be rude please just finish the payment so can be out of your way and I won’t be back to this location. Blah blah blah her trying her best to punk me with this less than fearful stare and sighs. So I say could I have the owners contact info, I’ll just speak with them. Thinking she’s slick she says I can give that information out but gives me their store’s business card. She says I have a family ER, as my receipt is printing out and told her had she shared that when I entered, I would have gladly left. End result I walk out and say I hope you get to your thing or whatever. Of course she says something smart and I come back in still calm mind you. She states she has my number too and I ask her what are you gonna do call my mom. FYI a customer had walked in and she didn’t tell her she was closed at all. Don’t think she should lose her job do think that there are some training and customer service issues here. Service is so so but it’s not worth some kid acting like I'm bothering them. And she does have access to my customer information and if she shows up on my doorstep you'll hear about it in the news, I’m not gonna play games with someone silly enough to take what should have been a simple transaction, personal. Will be filing a police report as soon as possible so if this chick does try to tamper with my vehicle or come to my home, it will be documented. Leaving the service as soon as possible with no reps to talk to, not being able to make certain payments by phone and dealing with folks who just don’t know how to take a quick one for the team…I’d rather not.