Crestline Windows and Patio Doors
Reviews and Complaints

All the windows in my house are Crestline and all of them failed. They are wood inside and aluminum cap outside. Because of the poor seal the water infiltrated between the aluminum cladding and the wood, causing the wood decay. All the windows and the sliding door have the same problem: trap the moisture between panels, bad seals, very leaky, bad locks, the spacer between panels absorbs and retain water. I've contacted the company, and they offer 50% discount on glass only. What should I do with the glass only when the entire issue is the sash itself? They asked for receipt or for windows codes. After providing the codes their sales rep lead said the windows are vinyl. How can be vinyl when they are wood. I am looking at them and they keep saying according to their records the codes are for vinyl windows.

So, did they use cheap glass on wood panels and sold at the higher price?

How did they say the code is for vinyl windows when they sold me the wood panels? The code is between panels. How comes they record shows vinyl when they are actually wood.

When I bought my house in November 2020 and all the windows have a glare in the inner glass. I don't have a receipt since I wasn't the one that paid for the windows and that's the reason the company were they sale them is unable to help me out!
I need this issue resolve since it's part of the company's fault. I have called the company which they require me to email them the original receipt which I don't have since I'm the 3rd owner of the house. My address is 3907 Mardis Wood Cove, Jonesboro AR 72404
And my email is [protected]@gmail.com
Thanks
Thanks

Maybe we should have waited to contact you first but we didn't. I purchased 4 350 crestline windows March 6, 2021, order confirmation # [protected] from Menard's, it took about 2 months to get. I understand this and I am not complaining on time line for delivery. We had a contractor put our windows (3) in our living room. The second window we could not get to fit our opening so it was level and plum, we left it and put 3rd window in. When finished we went back to second window and it wouldn't line up, locking was hard, we couldn't raise the window and it stay open, it just wasn't fitting. So we took our fourth window and first try of fitting it in there was good. So I was stuck with a window that wouldn't work right and didn't want to place in our other opening and not have it work right. So we took back to Menards and given a refund, I didn't want a refund, I wanted a window to replace the one that didn't work. They sent me back to order my window, we ordered the same as we ordered four, only difference instead of paying 313.69 each for four windows, I'm asked to pay 390.92 for the same window. I was irate. I feel that my window could have been ordered for the same price. I'm stuck with ordering the 390.92 window to replace it. I feel that they could have reordered at the 313.69 price. So I'm sitting here wondering what to do. so with the higher priced window or go with a cheaper window and not worry about the difference. I hope you can do something about this situation for me. It's hard to believe in 4 months the price can go up 77.00. I'll be waiting for your response before deciding what to do. The other three windows I am very happy with and know we made the right choice. I attached our first invoice and then the estimate from Menards.

Installed in 2014 to replace water damaged (part of claim due to winter ice and snow) patio door. Menards special order through our Restoration Company. Purchased to match other Crestline patio door in room. Interior wood trimmed. Exterior aluminum. Winter 2020/2021 - Both windows in the door have fog leaks! It looks terrible. On the interior of the door: WS IGCC(R)/IGMA(R) P140527000251015 14804 1-4
Hope to hear something from Crestline! Menards said the best warrantee Crestline has on anything is 5 years!

The wood on the windows are warped and not closing properly and the hardware doesn't work either. These were lifetime warranty windows when we purchased from Crestline on Bridge St in Wausau Wi. How do I go about getting these warrantied. The Crestline on Bridge St is no longer opened and they had all our info there as we had to replace a center pane window already.

Thank you
Debra L Jaeger

We bought our house in 2013 and it came with 2 brand new Crestline windows. Three weeks ago one of the sashes completely fell off of my house. There was a catastrophic failure of the mechanisms and window frame. After contacting Crestline, their customer service rep (Angel) has determined that all we need is new mechanisms. With no regard for the reason they failed their response is to put the same product back in the window, leaving me with chance it will happen again. Instead of sending a professional out and keeping an customer satisfied, this company is more concerned with the bottom line. I have zero confidence in the windows and now have to buy two windows to replace brand new windows. The pictures will not upload to this site. Pictures available upon request.

I sent an email to the consumer services department on 8/24/09. Got immediate automatic "got your email" response from the department saying I would be contacted. Not a word since. Called several times to obtain a mailing address to send my complaint to. No such luck. Was on hold for over 20 minutes, then decided to leave message and was disconnected. It took another 5 minutes before I was able to leave my message. That was 4 days ago...no response. I need someone to contact me either by phone or email...at this point, I simply want your mailing address...can't seem to find it on your website...I wonder why that is?