The complaint has been investigated and
resolved to the customer's satisfactionResolved Credit Acceptance — unprofessional representatives
resolved to the customer's satisfaction
The representatives were very rude and impersonal. After explaining my situation of being double billed...they were very standoffish and defensive...saying it wasn't there fault or problem...the previous week i had alerted one of the representatives about the problem...telling him that I had paid once..therefore the funds were not available for the second withdrawal...he assured me that it wouldn't be an issue and as long as the bank was alerted it would be all right...a week later the second transaction went through anyway and put my account in the negative causing many overdraft fees...I called to inform them of the situation and all i got was unprofessional grief...both by the employee and her manager...they even went as far as to use a little ghetto attitude...which is very lame..even for me as I am an african american myself. There definitely is no reason for anyone to take things personally when in a business situation...right is right...wrong is wrong...if you do not like your job...get a new one...