The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Credit Acceptanceunprofessional representatives

K Review updated:

The representatives were very rude and impersonal. After explaining my situation of being double billed...they were very standoffish and defensive...saying it wasn't there fault or problem...the previous week i had alerted one of the representatives about the problem...telling him that I had paid once..therefore the funds were not available for the second withdrawal...he assured me that it wouldn't be an issue and as long as the bank was alerted it would be all right...a week later the second transaction went through anyway and put my account in the negative causing many overdraft fees...I called to inform them of the situation and all i got was unprofessional grief...both by the employee and her manager...they even went as far as to use a little ghetto attitude...which is very lame..even for me as I am an african american myself. There definitely is no reason for anyone to take things personally when in a business situation...right is right...wrong is wrong...if you do not like your job...get a new one...

Responses

  • Ca
    CarlaGrant Apr 24, 2019

    There customer service was very poorly and the were very rude

    0 Votes
  • Ge
    gebob32 Jan 28, 2015

    they treat us dealers like they are doing us a favor. attitude like i don't see with any other company. they have rules that cannot be bent at all. for example you can send them documents that prove they have an account with their current address, but if you don't send them exactly the page they want, even though it has the same info, they will hold funding. common sense says they have the account, but they are not allowed to use common sense

    1 Votes

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