The complaint has been investigated and
resolved to the customer's satisfactionResolved Credit Acceptance — Intent of repossession
resolved to the customer's satisfaction
Okay here I our story in April of 2007 I had a bad car accident total my car, the other car kept going. Within a week or two we purchased a car in Frederick. We have had the car now for 3 years and have never ever been late on a payment since we had the car. We are close to paying the car off and frankly I had not realized how much we paid for the car. I somehow thought we paid on $8350.00 not true the car was in the 15, 000 range and it was a 1995. To make a long story short my spouse was laid off recently and is awaiting his unemployment checks while looking for work. I called Credit Acceptance and I was informed them of the situation. The representative acknowledged that we had been good an faithful with our payments but in her words … “but when can you get the payment in we are a sub-prime lender and we are about to repossess the car. I explained to this woman that we are in such a state right now and I was honest with her. It has been just my income holding things together for a little while now. I have gotten calls at work mind you from a woman and …. I have all the dates she has called me. In the mail I receive series of letter stating that I broke a promise? What promise? The woman tried to goad me into making a promise but I informed her that I did not and could not agree to anything that would make me to be a liar and to please work with us. We are one month behind.
I don't know the reposseion process but if it works as I am about to state these people are scammers!!! All they talk about is reposeion and that the can disable the car.
You know what I believe that Credit Acceptance is making the attempts to take the car back sell it again for a higher price after we have paid more than a third of the car. If being a good customer gets you this then what can we expect for being a bad customer? I will never use these people again. Also we did not realize it when we brought the car what type of company this was. The next time we will not be so gullible and we will be better informed.