The complaint has been investigated and
resolved to the customer's satisfactionResolved auto credit acceptance corp — auto loan
resolved to the customer's satisfaction
had nothing but problems with this company since day 1, it is a long story so wil try and summarize, 1st is they changed the due date without telling me, i signed for the 15th of the month, they changed it to the 30th, also never got warranty info or any statements for the 1st year or so, i changed the payment method to in person, they took up to a month to credit the account so by the time the statement was done which by the way is the very next day after the due date which is ridiculous it woud show i was behind when i was not, some months i never even got a statement and had to keep phoning and demanding a statement be sent. They also forgot to record payments on 2 seperate occasions so every time i phone to see why it is showing i am behind they say everything is fine and the payment was not recorded yet, so i kept making payments up to 1 month before the due date they kept recording it a month behind so they were not applying the payments to the correct month. If the employees themselves cannot figure out the statements how the hell is the customer suppose to know, as it went on i kept getting attitude every time i phoned or talked to a person and was lied to about a phone number. i sent numerous letters trying to resolve the issue and saying i am withholding payments till i get a updated statement showing the correct amount owing, This July they took the vehicle even thou July was not due for another 2 weeks and in writing by them in June that i was caught up, But their story changed and said 2 months was owing which it was not, I went in and a employee got angry and blew up in my face and they called the police saying i was the one that was outta control.
So i said fine keep the car if you are not going to apply the payments right, My Father was there and he asked is that it? anything else that has to be done, the manager said no but in Oct. they send me a invoice still saying i was 3 months behind and for the loss they suffered which just found out is nothing as they are selling the car for more then what was left owing on the lease, They are now freaking out as i went to the bbb and filing a complaint with the government and said they will be sueing me which their is not a chance in hell of them getting another dime from me and have told them action has already been started for my losses, now this last week they keep harassing me changing their story and calling me a liar and they have me recorded on tape saying i wanted the due date changed to the end of the month which i think will not be admissable in court if it gets that far after the government are done with them.
anyone else have issues with this company, please respond as it will help my case, thanks