Cracker Barrel review: Service

We arrived at about 5:15 and waited until after 6:00 and never received our food. The restaurant was not overly busy. Many tables that were seated after us got their orders and left while we still sat. We asked three wait staff to please check on our order with no response .We asked a manager to check and after about 15 minutes she came back and said our ticket had been lost and they had not even started our meal. The four of us got up and left and just ate super at the concessions stand at my nephews football game that night. We had driven two hours and were looking forward to a great pregame meal instead we received horrible service and no food.