SUBMIT A COMPLAINT

Courts Singaporestudy chair

1
C Apr 05, 2018

I had placed the following order on 31st March, 2018

Tax Invoice: [protected]

Item: IP130456
Brand Description: Study Chair (Brown)
Model: CALIX
Del Locn: H
Proposed Delivery Date: 4 Apr 2018 (11AM - 2PM)
Qty: 1
Price: $169

On the 4th of April, 2018, there was no delivery between 11am to 2 pm and I was not notified.

This is the number of the delivery person: [protected]

Later after I complained to customer service, delivery person called to tell me that there was a mix up in the ware house and we set a time 7 pm on 4th April.

At 7 pm, his lorry breaks down! And I know because I called him, I was not informed either. We then agree to wait for this Saturday 11 am to 2 pm, but until now, there is no notification from courts on this.

This is extremely poor customer service!!! and I am very disappointed that courts mammoth condones this kind of behavior towards customers.

Courts Singapore

  • Courts Singapore Customer Care's Response · Apr 09, 2018

    Hi Chin Yaik. Our sincerest apology on what happened. Please assist to advise your invoice number as the one given above lacks 1 digit. Thank you.

  • Courts Singapore Customer Care's Response · Apr 15, 2018

    Hi Chin Yaik,

    We would love to follow up on your purchase invoice for us to assist you.
    Thank you

    Regards,
    Jay
    Customer Service Specialist

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