Courts Singapore
Reviews and Complaints

I was there with my family wanting to place an order for a panasonic tv we have in mind. I wanted to find out if there is any free gifts or pwp for that model. Another customer came along & they told me to wait while attending to another customer. Obviously the brand that we wanted was not the store "endorsed" brand. There are so many staff around the store, some were standing around, some were playing on their phone. Are they even not so competent enough to help to check while we were standing for at least 15mins, ignored.

Dear Sir/Madam

My name is Cherian Abraham. My NRIC is S1424936B. I had just purchased 2x refrigerator from Courts and paid in full for the items and delivery and disposal of the same. You can check the invoice under my name for the details. After delivering the items to my wife today, the delivery men said that the existing fridge was too big and they could not dispose of it as was agreed in the conract I had entered into with Courts. They only agreed to dispose of the fridge after they were paid additional $50.00 for their services. This is shameful and unethical as I had paid for disposal already. I have called your 1800 number to lodge a complaint. I am writing officialy to you to demand action for the unreasonable additional charge. I can be reached at +[protected].

THank You

Hi, I was in your courts at jem this afternoon to buy a air purifier. I approached a staff to help he understand the different products. He was very rude and discriminatory. He immediately was very condescending. I felt he treated me with discrimination. I feel this a is absolutely unacceptable from customer service agents. He instead of apologising argued with me and said I should go complain. His name is lesley tan and he should be explained how to behave with customers. Please let me know how you are dealing with this

Bought a sofa from courts, which the saleswoman bragged about the high quality leather. Also assured us that the warranty would cover peeling of the leather. All false. Never buy furniture from courts if you are looking for good quality long term furniture. "you get what you pay for" could not be more true in this case. Except for warranty, you pay for it but you don't get it. The service rep came to tell me the warranty covered the structure of the sofa and that the peeling leather was our fault as we did not use the courts leather maintenance kit (we used a damp cloth to clean the sofa), and that the leather was peeling because it was too dry. Not sure if the saleswoman was unsure of what the t&cs were or she was just lying to us to make the sale, but I guess I should have read it myself. Whatever it is, I am just trying to say do your research, don't trust the sales person, read the t&cs yourself, and lastly never buy from courts

I went to orchard courts to get 2 iphone 7 and the staff told me to cm bk evening to wait approval n notify me results by calling me and I found out they didnt even submit my documents req for flexi and when I went to e store 3rd time they told me to cm back tml. When I ask abt interest, they mention 2% and only after documemts printed out den they show me by 2yrs period in returning the amt which consists of 250 monthly (*note: the retail price for that 2 hp cost 3k plus) when I told them I wan 1yr they say cant cos my monthly payment will be 500 a mth. Ended up I checked that it was 2 percent monthly on interest. So 2 yrs instalmemt, I will be returning courts 6k plus in total for 2 hp. And they don't even have a store num to call at. Hope case sg wil look into this matter

I was at courts tampines on 20th march 2017, at about 2 pm, buying a microwave oven, as my hands was already full with my other purchase from elsewhere wanted to get assistance from sales personnel, approach two persons who was free, they asked me to wait. Finally I had to bring it to the cashier on my own. One of the lady staff which I earliest approach had the cheek to thanks me. I told her to thanks herself.
Really disappointed with the service they are giving.

Hey! How come I can't proceed smoothly to check my email? It keeps on showing errors when I want to check and delete my email. Why in the hell did you people go and update it to a newer version of yahoo mail? You know what? It is very lousy and f#ed up! If it is an older version of yahoo mail, it will have no problem, no errors and no technical problems. The older one is so much better than the newer version. Really very fed up and it's like an i#t! Please show me the older version of classic yahoo mail. Please do something about it. Always technical problems. My email address : [protected]@yahoo.com. Sg

Lot one courts
8th jan 2017
Est 2-3pm
My elderly parents happy to receive a small voucher from his son to purchase a clothihg iron.
To my dad dismay, no one seems to be bothered approaching him for assistance.
When he himself try to ask the staff, he was shunned in a manner that he wasn't in charge of that particular range. He just simply point'you go there' manner.
As an old folk, whom doesn't really knows well in a way of using voucher, top up etc... No one even seems to help. He truthfully claimed staff just simply look and mind on other things.
Just imagine if any one of you had parents suffered similar fate!
Thanks...

I bought a samsung player from courts west gate n was giving electric shocks at home. They refused to replace but argued that product is ok and am ignorant. Am not asking for money back or another new product. Am asking only for safety. Thanks to mohd joffri and lester chua who literally made me fight for my dignity. Do I need to be humiliated? After all was asking for safety for my family.

I was disgusted by the workers at courts today（opposite to 313 somerset）their manners were really bad and rude to me，and pushing away their responsibilities. As a customer I didn't feel any respect. An indian guy ran away for 20mins and leave me alone in the shop and l some said problem can only settle by manager, some say they have to go for lunch, before I approaching them, they are chatting and playing phone., I don't think they are that busy. Also, after I said I want my earpiece to be repaired (I bought 2 years warranty), they are giving excuses and said the warranty was not sold by their store. As I know, courts are a big company, why the warranty I bought they can't be border? I bought the warranty in singapore and not any other country, why they can show me face just bec I am not buying their things? Around 10 workers but no one cares! Wow!

As this issue is I help my friend to take the gadget and therefore the singapore courts furniture doesn't give me to pay instalment plan and they carry on add on the additional charges and therefore they even ask one of the company name lambert lawston & partners(s) pte. Ltd come and mail to me the payment regard about if I don't pay they will sue me to bankruptcy as I know this type of people in courts singapore is too much as I tell myself I can't be paying you as the interest is a high plus you can't pity a person who is a single mum who have a kid to raise it is so bad and black hearted person they are. Please people out there don't visit to singapore courts furniture even they got promotion is a lie! So better be careful

Had been shopping with courts for decades, but recent year had been very disgusted by your aircon service, even I paid for extended warranty. Bought in aug 2013, break down in 2015, have to fight to get their service down to check, told no part and compressor got to wait but after checking with lg myself, parts and compressor are actually available. Fight again with courts contractor but still doesn't move. Have to go to courts and put on speaker phone with lg for them to believe that parts are actually available. Fight again with their contractor before they agreed to do the job. All these more than 10 days during haze period without aircon. Its useless speaking nice and normally to them, they just like ping pong around.

Now less than 1 year, aircon breakdown again last week, same story but a little worse, told extended warranty don't cover compressor, its my own problem now, I have to call lg directly. Mr. Vincent tan of courts extended warranty "told" me otherwise if they contact lg i've to wait and don't know when. This is courts type of mission and core values advertise largely in their corporate website.

My husband received a call from your debt collector today 22/3/2016 at 1657hours asking of when my husband going to make payment. As was mention by my husband on previous call by other collector that he will make payment at the end of the month which was every 31st but they misheard him as 21st.
This debt collector was very very rude as he raised his voice towards my husband and acted like an illegal money lender. When my husband ask for his name, he refuse to tell and keep on asking about the payment.
My husband told him that he only to make $50-$100 payment but this guy said"that means you don't want to pay" and my husband have not even finish talking he hang up the phone.
On per other teleconvo with other customer service, my husband did mention that he works as a mover currently and only got paid if he has job.
As for this guy who called my husband, he is very very rude. First he called without any greeting or introducing himself, he ask my husband of when to pay, sencondly he raise his voice towards my husband and thirdly he hang up the phone before my husband finish talking.
This is the number which call my husband 9138 4126

I made a purchase on their online store on the 11 november 2014. It was for a monitor and a usb thumb drive. On their website, it was stated that the thumb drive was in stock and the monitor estimated available date is 19 nov 2014.

19 nov came and went, I did not receive any emails or phone call from courts singapore to update me on the status of my order. I called the customer service hotline [protected] on 21 nov and 24 nov. On both occasions, no one picked up after a wait of more then 10 minutes.

I had no choice but to post on their facebook. Finally, someone from courts singapore send me a pm asking for my order number so that they can follow up. One day later, no one called me back. I replied back to the same pm on facebook asking for another update. Someone called me back 30 minutes later to inform me that acer do not have stock and they have already put an order in. Logically, I would want an estimated delivery date so I asked the personnel on the phone. Her reply was "sometime in dec". I pushed her for a timeline, and she said that a realistic delivery date will be mid-dec. And the best part, the in-stock usb thumb drive is also out of stock!

Well well, it is now 18 dec and as usual, no one updated me on the status of my order.

I am disappointed by the lack of customer service and their poor supply chain management. If they have put an order to the supplier, the supplier would have provided an expected delivery date.

Here is a feedback of an extremely dissatisfied courts customer.

I have recently purchased most of our household appliances from courts. The items includes refrigerator, washing machine, dryer and 2 television. To accommodate the delivery, as well as the installation, my finacee and I specially took leave on 05-12-2014. Delivery, wall mount as well as dryer stacking schedule has been confirmed earlier on (between 11-3, 4-7pm).
To our dismay, 2 television did not delivered as per schedule, and no one from courts actually is professional enough to inform us.
Thus, we made a call to courts customer service department and enquire for the status. Shockingly, we were then informed that delivery cannot be made as the stock just arrived. Frustrated as we may be, we accepted the fact that delivery is not able to be done, as such requested for the delivery to be made 2 days later on 07-12-2014.
We were served by ms catherine and then mr eddie (supervisor), and I can pledge that this is by far the worst customer service we have ever encountered. Not only being unprofessional, mr eddie is also sarcastic to the customer. When courts has made a mistake in such scenario, as a consumer, we expect solution, as well as be assured by courts, to ensure that our inconvenience is minimized, mr eddie has failed in all aspects and we are utterly disappointed with courts because of that.
Worse of all, we were promised by mr eddie to receive a revert from courts on the same by [protected]), not surprisingly, his promises are broken, we did not get any revert.
Courts, being a well-known, established corporation, is having this standard of customer service? First messed up customer's delivery schedule, then does not provide a solution for customer, then give empty promises to customer. If this is so, this will be the last time we will be shopping with courts. I believe this sort of services should be made known to consumers.

I went to courts on 9 feb and purchase a washing machine. As my current machineis not functioning, I had indicated urgent delivery. The salesman told me the earliest possible is10 feb. I told him that I would choose11 feb (7-9pm), he checked and confirmed that the date and time are fine. This request was also indicated in my tax invoice.

On 11 feb, the deliveryman came to my residence at 3pm and was not able to deliver as I was at work. He called my mobile, and I told him it has to be the night, as stipulated in the receipt. So we agreed on 7.30pm on the same day.

I rushed home and waited for the delivery but no phone call was received at all and the deliveryman did not appear. I tried calling the hotline, as well as allt he stores (causeway point, tampines mall, etc) and no one picked up. At around 8.50pm, I discovered the "track my delivery" function in courts website, so I keyed in my invoice number. It showed that my goods are in transit and the van was at . At around 10pm, I tracked that the van was at , near area a. At around 10.30pm, I tracked that the van was at , which is my residence for the goods to be delivered. The indication showed that the van has reached current location, delivered the goodsand completed the task! However, I saw no sight of the van when I looked out of the window, and even went down to thelevel 1 carpark/ drop-off area to search for the van.

I am now left with a full load of laundry yet to be done, and I am going for a business trip soon. I have made full payment on the day of purchase and I do not expect this kind of service from courts!

Can someone please explain what is going on? If you can't fulfill this kind of customer service to me and other customers who had suffered the same state, we would need a full refund! And it would take a long time (if ever again) to trust your service again.

On 18/03/2012, I went to courts @ jurong point as I am interested to install a tv in my room. I went into the store and take a look by myself. Then, a salesman approach me and ask me what I wanted to look for. I replied to him that I need a television.

Firstly, he introduced to me a 32" lcd television, which was worth around s$500. Then, I kept silent as I was thinking of something.

Next, he introduced to me another television, which is the same size, and without teletext, worth around s$300. I told him that I do not want a television without teletext as I wanted to see the tv guide and using teletext is more convenient than referring to other sources. He replied to me, with an unhappy manner, that nowadays people check informations that is related to tv using hand phones, and not teletext.

He said that if I need a television with teletext, I would need to pay more money and he asked me whether I have money to pay for it. I felt very furious and embarrassed and walked out of the store immediately. I think he look down on me that I cannot afford it.

In my house, I have a lot of electronic appliances that was brought from courts and I paid the full amount at once, and I had never requested to pay by instalment.

What is this attitude? A salesman should not have such attitude. I would never go to the store again. I would like to urge courts to provide better customer service to others.

I was at courts lot 1 & purchased an electrolux washer, an electrolux dryer & a samsung fridge from abdul rahman bin yuseff on 10 oct 2011 (mon). I stressed that delivery had to be earliest & he said he will arrange for delivery on fri 2pm which was the earliest slot. I told him that the dryer & washer had to stacked and he said no problem about that, they will do the installation with delivery on fri. I reached the condo on fri at 2pm & waited till about 2.30pm. Called the courts hotline & they said my delivery was not today but the friday after that! I was very taken aback as I told rahman that I needed it urgently as my tenants are moving in on the 15 oct & yet he arranged it on the next friday.
I told the cso over the phone to arrange the soonest delivery and it was scheduled on the following monday (17 oct). I had to apologise to my tenant & troubled my agent to go down on mon. My tenants were not pleased at all & I manage to placate them with much difficulty. When my agent was there on monday, she called me & said that the delivery guys are there but they cannot do the installation of the electrolux washer & dryer! Only the electrolux guys can do it. This time I was really angry as abdul rahman said everything would be delivered & installed on friday! My agent asked the delivery guys for the manager's contact and found out that his name was tony poh & was given his mobile number. When my agent called him, he was not even the least bit apologetic. He said he will check and call her back but he never did. Best of all, when my agent called again, he did not even pick up the phone. My agent had to call the hotline & the cso said the earliest the electrolux guys can come was wednesday.
There are 3 points here that showed that these employees of courts are really substandard.
1. Abdul rahman bin yuseff - he arranged the wrong delivery date when I specifically mentioned that my case was urgent as my tenants were moving in the coming saturday. Yet, he arranged for the friday after. If that was not enough, he did not mention anything about the electrolux installation being seperate of the delivery. This salesman really is a inexperience, inept, careless and puts courts name to shame.
2. Store manager tony poh. Abdul rahman screwed up, that is bad but theres nothing much you can do as he is just a staff. But the unapologetic attitude from court's supposed manager? And refusal to pick up the phone after? Come on! What kind of a manager is that? When your customers are mad, the least you could do is be apolegetic and arrange for the installation soonest.
3. Already 2 major screw ups and we were fuming, the manager should arrange for rectification soonest. Yet, they can only arrange for installation on wednesday?

This is my worst shopping experience and I think if courts is a reputable company, they should give me, my agent and my tenant a good explanation of such major screw-up and such disappointing behaviour from their staff. I have submitted the complain to them on their website. Lets see if they get back with an acceptable explanation.

I bought a Acer desktop about 2 years ago, during the first year, the motherboard and hardisk gave alot of problem, luckily it was during the warranty period and was replaced but recently after the waranty period the whole compuer hang and shut down, I called courts to come down and have a look as I had bought extended warranty from them. It took them about 1 week to get back to me to arrange someone to come down and have a look. I specifically told the girl that please arrange someone to reapir it on site as my son need the pc and was told no problem but when the No. 1 repair guy came down, he just say that he need to bring the pc for repair and it will take 2-3 weeks, no explanation was given to me, he just say that extended warranty doesn't reapir on site, I read through the contract that I have with Courts but couldn't find any terms and condition that mention this. I refused to let him leave with the pc and called courts again for some explanation, again they arrange someone to come down and this time the No. 2nd guy at least take a look at the pc and explain that they need to bring it back to check the pc throughly. after 1 week of repair, the no. 1 reapir guy bought back the computer but this idiot refused to set up the pc for us and says that cause we know where the wire are, we are in a better position to set up the pc and wanted to leave! What kind of service is this? In the end my son set up the pc but the same problem was not solved, the pc still hang and blue screen, when I called the repair people, they have the cheek to tell me that the pc have virus! they have took back the pc for 1 week and told me that they have replaced the graphics card and have run a thorough test on the pc without finding any other problems and the same problem is still there, I really wondered what kind of engineer you have.

After calling courts again, they told me that they need to take back th pc again and I requested that they help to replaced a stand in pc for me as it's the festive season and my sons need to use the pc but was told that they do not have this service!

I really like to advise those that are considering buying a pc, please do not buy Acer brand neither buy anything from Courts if they do not change their service quality!