Courts Singapore review: Bad service attitude from salesman 4

Dear Sir, I have no complain of courts service stafff. I have purchase 2+3 sofa and also paid for dispose of old set sofa. But want to know why delivery man dispose our old sofa at the void deck of my block? Kindly help look into this matter urgently. B rgds John Ang (tax inv [protected])

This is the email I sent to COURTS:

On the 29th Mar 2012, I made a purchase "WITH FULL PAYMENT MADE ON THE SPOT" for one ROMFORD 7 Piece Dining Set at a price of $499.00 and one TRENTO Coffee table + 6 stools at a cost of $488.00. A delivery Charge was also charged to me at $29.90. All in all I had to make a total payment of $1016.90 inclusive of GST.

The purchase was made at COURTS Toa Payoh and I was served by Nur Safawati Bte Rahim. I was then "PROMISED" by her that the delivery date for my items was 11th April 2012 between 3pm to 7pm as there were no readily stocks available. As I was not in a rush to have my furnitures in at that time, I agreed to have the items delivered on the above mentioned date as I will only receive the keys to my HDB flat on the 10th April.

Yet closer to the date, I received a call from her ( Or some Malay lady ) saying that there is a delay in shipment and thus the TRENTO Coffee table + 6 stools could not be delivered as promise. She even "ENTICED" me by saying that a $30 courts voucher for the delivery cost would be reimbursed to me for the inconvenience cost by your part. She then said that the new delivery date was 25th April and even made a "PROMISE" that should the coffee table shipment arrived early, she would have it arranged to be sent to me early.

Though it was hard for me to accept, I still gave a benefit of doubt to your Officer and agreed like a "BLOODY FOOL". I even had to postpone my house warming as without the coffee table, My house is not complete.

On the 23rd April, One lady Officer from COURTS (God only knows if it was the same woman) called my wife to inform her that the coffee table could only be sent on the 26th April instead. Citing another "EXCUSE" that the item will only arrived on the 26th April. My wife then informed her that this was the second time such delay had occured and demanded explanation. The Lady Officer from COURTS told her that she will make a check and then " DIED OF NATURAL DEATH". She simply do not have the courtesy of returning back the call. My wife was made like the second "BLOODY FOOL" waiting for her return call. Yet we do not take any action.

On the 27th April at about 1pm, I SUDDENLY received a call from your delivery man saying that he is on the way NOW to my place from Jurong saying that he wanted to deliver my coffee table. AT that time I thought "MY PRAYERS" was answered by GOD. Finally my coffee table is coming. But unfortunately, your Officer did not make prior arrangement with me and that there was no one at home.

My wife just gave birth on the 21st April and is currently seeking treatment in JB for her Post maternity and I had work. I then told your delivery man to inform his coordinator to make arrangement with me to have my coffee table delivered. And so it was I was made a "BLOODY FOOL" again by your employee as till date neither any TOM, DICK or HARRY from the "BIG COURTS" call as it is beyond their level to call and make arrangement with their CUSTOMERS. Their CUSTOMERS should call them instead.

Thus I had tired of waiting and every day I am sick of staring at the empty space in my living room meant for my coffee table. I am emailing this to you and I DEMAND that you MANAGER to call me IMMEDIATELY. I have even considered Legal Action against your Company.

A copy of this email will be forwarded to CASE and SEMBAWANG NEE SOON GRC Member of Parliament.

Should I do not receive a call from you MANAGER within 48hrs, I will "RAISE THE GAME LEVEL" to the press. We see how far it goes. It is not the price of the furniture that that bothers me. But the level of Service and the Honesty of your employee when they handle their customer that irks me the most. Making me wait like a "BLOODY FOOL" is truly unacceptable to the fullest extend.

I will not accept any deliveries from your Company before I receive any calls from your MANAGER. I have always been a loyal customer to COURTS. But as of today, the image of COURTS is Tarnish and forever I will know COURTS as a place where when you "ORDER" items, you MAY get it after you wife gave birth.