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4.5 26 Reviews 725 Complaints
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Course Hero Complaints 725

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3:23 pm EST
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Course Hero Content uploaded at coursehero, without my concent

Hi Team,

I had found that several documents of mine were available at course hero and they were uploaded without my consent. I have raised several requests and still I am not seeing any action taken on it.

I want this content to be taken down immediately.

Below are ticket no generated after submitting the request on https://www.coursehero.com/copyright/ for request to expeditiously remove the content.

Awaiting for a response from course hero team and getting this content removed.

Kindly help me in this issue.

Thank You,

Dhaval Shah

Desired outcome: I want all the docs removed from course hero.

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7:36 am EST
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Course Hero My tutor account got disabled.

Yesterday night,i got an email from course hero saying that ,they temporary disabled my tutor account . And told me to send a 10 sec vidoe clip to them with some instructions for re enabling the account. And i did it .

But so far they haven't replay yet?

I have huge amount to withdraw from my tutor account, that i planned to use for my Next year post graduation fee.

Plz atleast let me withdraw my earnings.

Desired outcome: Re-enable my account or atleast let me withdraw my earnings

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Update by Mohd kalam
Dec 14, 2022 5:50 pm EST

Thanks for reply. Can you tell me,How many days i have to wait for tutor support reply?

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Course hero asked me to send a 10 sec video with some instructions and details. I did it . Within two days i got response and they re-enabled my tutor account

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ThatAwesome Tutor (Knowledge Booster)
US
Dec 19, 2022 8:29 am EST

so many people have provided the documentation and you end up taking their earnings. Is this ethical? people work for you and then you steal from them. You guys will burn in hell together with your families.

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3:05 am EST
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Course Hero Uploaded doc

I accidentally uploaded a doc that was a textbook pdf. It got Denied: Copyright and I cannot remove it. I did not know that textbook pdfs were not allowed to be uploaded.

Desired outcome: I would like that upload to be deleted please.

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11:51 pm EST
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Course Hero Bad Request when logging in

Hi, Please help me to relogin my account. I already submitted the 10 sec video, email address and phone number in tutor support team. It always says bad request when I am trying to login in my account, I already cleared the cache and browser history, still nothing happens. Please help, so I can continue to help students in solving their problem. Thanks.

Desired outcome: I want to be able to relogin my account using my email address: (reinchein.[protected]@gmail.com)

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6:48 pm EST
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Course Hero Copy of 53 (Aubrey)la9-5-3.pdf - Language Arts 9 Name: ( )... DOC PREVIEW Pages 8

Hi! I'm trying to get a document deleted that I was unaware was even posted and was uploaded without my permission. If you could delete it for me that would be awesome thanks! The document is liked above and my school has asked for it to be taken down right now, so if you wouldn't mind deleting that would be great! you shouldn't need anymore informaton.

Desired outcome: deleted document

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5:13 pm EST
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Course Hero My account always getting temporarily disabled.

On December 7 my account got this problem, that they temporarily disabled my account because they identified unusual activity on the account and now December 14 I am getting this problem again without properly explaining why my account always got this, which I just did is to help the students with all my best following all the honor code, copyright policy, and terms of use. And now your saying that I violated the term of use? I read every now and then the terms of use so I know what is inside that and base on my performance I followed it. I hope you will consider my situation and I'm just worried that maybe every week I will get this kind of problem because you didn't properly review my account. I hope to get back my account without any problems in the future.

Desired outcome: Able to activate the account without any problems in the future.

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5:34 pm EST
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Course Hero Permanently disable my account due to SMS verification

Last 12/10/22 I was trying to withdraw my earnings. I input my SMS number and a code was received. However, when I enter the given code a prompt message states that my number cannot be verified. I opted to do Contact support to ask their assistance.

A response was received, and I was so shocked and disheartened to see the message. It states that I have violated their rules hence, causing for it to be permanently disabled and I cannot withdraw all the amount I earned.

I have tried to contact the Support again twice, asking them to specify the violation I have made. Cause as far as I know I have followed all their rules. I was really hoping I could claim all my earnings, and this will be resolved. This is very traumatizing on my part.

Hope they have interviewed me first so I could have defended myself into whatever violation they have thought I have committed.

The amount withhold is big enough for us to use this Christmas.

Desired outcome: I would like for them to give back all the earnings I worked on ($110) and return my account to active status.

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Update by Helen Bobier
Dec 13, 2022 10:19 pm EST

This will not be resolved unless they send me my earnings. They want us to answer Homeworks as clear and specific as possible, but they can't even provide a specific reason of the said violation before they remove my account, they did not even give me the chance to defend myself. All I want is to withdraw the money I worked on, as this I believed is rightfully mine. I have been trying to reach out to your support. I can't even call. No response still. Send me my earnings. That's all then you may remove my account.

I have reached out to your support to ask the specific violations. Why now that I am trying to withdraw? If you could give me the specific violation you said I have committed so I could defend myself. I just want to withdraw the amount I worked on. This is what I am just asking, to get the amount I worked on your site before you disabled my account.

As far as I know I only got problem with the mobile number as it cannot be verified as per the prompt message. Then suddenly you will message me and inform me I was permanently disabled to your site, because I committed a violation which you cannot even specify?

Update by Helen Bobier
Dec 13, 2022 1:15 am EST

This will not be resolved unless they send me my earnings. They want us to answer Homeworks as clear and specific as possible, but they can't even provide a specific reason of the said violation before they remove my account, they did not even give me the chance to defend myself. All I want is to withdraw the money I worked on, as this I believed is rightfully mine. I have been trying to reach out to your support. I can't even call. No response still. Send me my earnings. That's all then you may remove my account.

Update by Helen Bobier
Dec 12, 2022 10:03 pm EST

I have reached out to your support to ask the specific violations. Why now that I am trying to withdraw? If you could give me the specific violation, I committed so I could defend myself. I just want to withdraw the amount I worked on. This is what I am just asking, to get the amount I worked on your site before you disabled my account.

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Girly Girlpower
Manila, PH
Dec 19, 2022 6:56 am EST
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If her account is disabled you should pay her what she worked for.

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3:34 am EST
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Course Hero Locked account due to reaching the maximum number of phone verification attempts

Hi Course Hero!

Last December 8 around 1pm, I was about to cash-out my earnings but before cash-out, it needed SMS verification. After I input my phone number it says "my account could not be verified and some features have been blocked. Contact tutor support for details." I then emailed [protected]@CourseHero.com.

They unlocked my account but unfortunately when I type again my number, it gets locked again.

and then last December 11, I've read in my tutor dashboard with the statement :

"Following a thorough review of your Course Hero Tutor account, we have discovered activities or answer quality issues that are in violation of our Terms of Use and Tutoring Values. As a result, your access has changed and you can no longer answer questions on Course Hero.

You can withdraw your available balance if it exceeds $20 USD. Please contact Tutor Support if you have any questions."

Is there a way i could change my number?

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2:28 am EST
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Course Hero Removal of uploaded document

I have uploaded note from my university. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few note from my university into course hero and now i really need to remove before there are action from the top level management of the university. Urgently

Desired outcome: I want my uploaded file in Course Hero to be removed completely from the website.

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11:24 pm EST
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Course Hero Account locked due to attempt number verification

Hi, I'm worried about that locked account. I just did 2 or 3 attempts for mobile verification. Then I see this message

"This tutor account has been locked as a result of reaching the maximum number of failed phone number verification attempts. To potentially resolve this issue, please send an email to [protected]@coursehero.com."

Now I want to unlock my account as soon as possible. Helpful rate 100%. I'm waiting for your response

Thank you

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1:50 am EST
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Course Hero My deductions on 10/12/2022

I am not using this service for last four to five months then why they deduct money 29.59 cent .

Desired outcome: refund as soon as possible

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5:08 pm EST
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Course Hero Deletion of my uploaded documents

I have uploaded documents without the consent of my colleagues and instructors into course hero, and now I have been instructed to request a deletion of all my uploaded documents on course hero due to the data privacy act and how it can negatively impact the reputation of my instructors/colleagues. I request that the course hero remove all of the documents from my account as soon as possible.

Desired outcome: Delete all uploaded documents.

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Update by D2023
Dec 13, 2022 5:00 pm EST

Hello

I have been in contact with support@coursehero however received no updates from yesterday or today.

Thank you

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10:06 am EST
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Course Hero Request for removal of my uploaded documents

I would like to turn down all the documents I have uploaded to my account. I uploaded some lectures in course hero from my university which have been asked to be removed immediately. I have accidentally uploaded a few notes from my university into course hero. And now I really need to remove them before there is action from my university since I violated their rules under a privacy act that I can't put the files on a website. I really need to remove all of the documents from my account as soon as possible.

Desired outcome: Please delete all the uploaded documents in my account.

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10:12 pm EST
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Course Hero Tutor Account Temporarily Disabled

On December 9, my account was temporarily disabled due to alleged violation Term of Use, which I’m sure I did not do anything wrong. An email was sent to me telling me to send Items and video for a possible re-enabling of account. I did it immediately but got no reply for any update. I have earnings to be withdrawn, and I cannot even receive my hard earned income. May you please help me regarding this?

Desired outcome: En-able my tutor account and withdraw my earnings

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Update by Reigh Edralin
Dec 09, 2022 10:13 pm EST

From the Philippines

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Re-enabled account within 48 hours as per Support Team email. Thank you

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Tirumala Gudla
US
Jan 21, 2023 4:21 am EST

Hi, Did you receive your earnings after account was temporarily disabled..after how many days they replied you.. please let me know as my situation was same.. please.I want my earnings..

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Author of the review
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Reigh Edralin
US
Jan 21, 2023 5:25 am EST

After I replied with the needed items (video, email, and phone number), my account was reactivated. I had to send the items, two consecutive days, then my account was restored on the 11th.

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Tirumala Gudla
US
Jan 21, 2023 5:40 am EST

Hi, thank you so much..you are only who replied positively... Again i got hope..i received mail like my account was temporarily disabled on 2 days ago. I uploaded video and details want they asked me to upload...but no reply yet from them...I sended so many mails..but no reply...

Please give some suggestion..I am worried about my account and my earnings nearly $260..😭

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Tirumala Gudla
US
Jan 21, 2023 10:09 am EST

Reigh Edralin

Reply please

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Tirumala Gudla
US
Jan 24, 2023 3:05 am EST

Hi, I am happy to say that my tutor course Hero account was re-enable. It was working.☺️

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Unaiza Saeed
Multan, PK
Feb 12, 2023 2:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Hi Tirumala!

Did you withdraw the money after your account re-enabled? Did it work fine?

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Reigh Edralin
US
Feb 13, 2023 8:50 am EST

Congratulations!

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Author of the review
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Reigh Edralin
US
Feb 13, 2023 8:52 am EST

Hi fellow tutor,

After your account will be restored, you can withdraw your earnings just fine.

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Unaiza Saeed
Multan, PK
Feb 13, 2023 9:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Thank you so much for replying. I'm waiting for access to my account as they told me it will be done within 48 hours. Can you tell me after how many hours you got your access back? Because it has been more than 40 hours now.

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9:31 pm EST
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Course Hero Unresponsive

Some of my university's notes ended posted on Course Hero by mistake, and I need to get rid of them before the administration takes any kind of action. My university provided me with a ton of useful notes, but in order to use them, I need to get permission from the owner. I have requested that the course hero remove this, but so yet, nothing has been done. Immediately, I must delete all of the files from my account.

New Copyright Infringement Ticket. Your ticket is #3295697

Delete the document : https://www.coursehero.com/file/183141097/Labbb-7-Infiltration-ratexlsx/

Desired outcome: Delete the document : https://www.coursehero.com/file/183141097/Labbb-7-Infiltration-ratexlsx/

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Update by Paulo Angelo
Dec 10, 2022 1:59 am EST

My complaint has been resolved.

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7:47 pm EST
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Course Hero Can’t withdraw my money from my account

My account has been temporarily closed since December 9, 2022 and I don’t know what is the reason for this. I don’t violate any of your terms and conditions since my subject there is all about math, all of my answers are all from my mind and hardworks.

I just want to withdraw my balance there, its the fruit of my hardwork. I need it and its mine.

I already emailed the [protected]@coursehero.com and their response will take up to 7 business days. I want to withdraw my balance now.

Desired outcome: Withdraw my money and open my account

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10:38 pm EST
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Course Hero Tutor Payment

While I was withdrawing more than 400 $ I came across the issue of a phone number. I was working from 2020 till November 2022.

I received a message from the tutor support team informing me that they had seen some suspicious behavior coming from my account and needed a few key facts as well as a 10-second video. With that video and other information, I replied to that email. Nothing was done and the account was suspended.

Seems like a SCAM...

If there is an error in your system then it's your problem. Highly unprofessional behavior.

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Course Hero Removal of uploaded files/documents

My university just ordered me to take immediate action to remove my uploaded files because of the Data privacy act and it could potentially tarnish the reputation of our university (and myself). I have emailed the DMCA and support plus take down request but it's been 20 hours and there hasn't been an action taken ever since. Please, this is urgent.

Desired outcome: I want all of my uploaded files in Course Hero to be removed completely from the website.

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Update by ihatebangus
Dec 03, 2022 5:30 am EST

this is the email i sent to both dmca and support, i have 30 uploads in total

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They have removed all of my uploaded files almost immediately after filing a complaint here. I have just received an email comfirming that they have successfully attended to my concerns. Thank you very much!

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3:02 am EST
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Course Hero Did not receive payment for my work

Hi,

I worked on the Course Hero platform as a tutor and helped many students in their studies (more than 120 questions). But yesterday, I was unable to access my account, and upon contacting the support, they replied that their system had closed my account.

Alright, their system has closed my account, but I had more than 200$ in my account. If there was any issue, you should not have banned my access to my earnings that I had already earned by answering questions.

Now I request for the payment of my hard work.

Desired outcome: I request the withdrawal of my hard-earned money.Account: [protected]@uop.edu.pk

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Course Hero I am complaining about tutor account temperorily disabling.

I have recieved a mail from Tutor support team that they observed the unusual activity found from my account and asked me to send few essential details and 10sec video.I have replied to that mail with that video and other details.But they not even replied to my mails and not resolving anything . i have already raised a complaint one week back but no use my issue was not resolved yet.

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About Course Hero

Screenshot Course Hero
Course Hero is an online platform that provides students with access to a vast collection of study materials, including course notes, study guides, practice exams, and more. The platform is designed to help students improve their academic performance by providing them with the resources they need to succeed in their courses.

One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.

In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.

Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.

Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero complaint handling

Course Hero reviews first appeared on Complaints Board on Jan 20, 2012. The latest review Tutor account and funds was posted on Dec 1, 2024. The latest complaint My account was resolved on Oct 31, 2024. Course Hero has an average consumer rating of 4 stars from 1667 reviews. Course Hero has resolved 503 complaints.
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  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
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    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
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    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 05, 2024
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