The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
CompleteSave.co.uktaking money from my card without my authorization up to 16 months

X Review updated:

In the case of I have join the member of completesave without knowing it, and from January 2015 until now total 16 months, every month the company deduct 15 pounds from my debit card, but I never enjoy any one right from your company, I think this is unfair and unreasonable, I request to terminate my membership and return 240 pounds of the membership fee to me. I really can not accept it! I am a oversea student, I never heard your company, and I do not even know what is the membership for, I think it must has some misunderstanding, I need an explanation and refund my membership fee!

taking money from my card without my authorization up to 16 months
taking money from my card without my authorization up to 16 months
taking money from my card without my authorization up to 16 months

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by CompleteSaveUK. · Mar 23, 2016

    Hello Xueru:

    Our records show that you contacted our customer service centre yesterday who at that time responded to your query. I hope your query has been resolved to your satisfaction. If you need further assistance, please contact me at [email protected] and I will be happy to assist you. In the meantime, I'd like to provide you with some details about Complete Savings.

    Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

    The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

    I hope your contact with our customer service centre and these details about Complete Savings answers all your questions. If you need further assistance, please let me know.

    Kind regards,
    Mary
    The Complete Savings team

Responses

  • Re
    Real ol' moral fag Sep 18, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Found out today the same thing! Since November 2016 every month a 15£ off my credit card without me noticing it!!
    I NEVER ever did as descibed above - No - I was simply bying an online ticket for the british railways in a station that had NO ticket vending machine.
    So there was NO other way to go along but to use the online ticket service. BELIEVE me - I will NEVER EVER buy anything in Britain online again and I make my swiss Bank go after you guys legally!!
    Ripoff !! F U

    Comments

    0 Votes
  • Ha
    Hashim Shibib Aljabiry Mar 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Dear Director

    My Name Hashim Shibib.
    I discovered recently That you company deducted from my Credit card £15 /month for 24 months with out my authorisation and my knowdlege about this company I think this is unfair and illegal, there fore I would ask you to refund me £360 ASAP.
    Best regards.

    MR H Shibib

    [protected]
    [email protected]

    0 Votes

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