Zenni Optical / SCAM took money NO product!
ZENNI OPTICAL is a SCAM!!!
We ordered and paid for 2 sets of prescription glasses on January 6th. We were told it would take 2 weeks for the glasses to arrive. heard about Zenni Optical from a friend of ours. The day he told me about the site, I read about it in Woman's World Magazine. My sister in law age 55, had just lost her glasses.
So we went on the site on January 6th. We ordered 2 pair for $58.00. Great Price. We went to the local Walmart and got her prescription.
We were so excited to get the glasses. They said it would take 2 weeks. At the end of 2 weeks I called the company. They said it should "be here tomorrow or the next day". I waited ANOTHER full week to call them. They gave me a non-working tracking number with 'hongkongpost'.
It is almost as if all of the employees have the SAME pat answer "it will be here today or tomorrow".
So this past Wednesday February the 4th. I called and asked to speak to a supervisor. Getting through to this company is NO easy task. We put the phone on speaker/redial (because this company NEVER RETURNS CALLS)...but after about 3 hours of hitting REDIAL, we were able to get the news that we were 10th in phone order line.
The person taking the call "serge" or "sarge"... did everything he could not to let me talk to a supervisior. I told him they had promised an email saying when it would arrive. I never got the email. The tracking number that Zenni gave me during the 3 week over the phone, did NOT exist.
Finally I got to talk to "rob" the supervisor. He once again promised the glasses would be here by Friday, Feb 6th.
I called the company on February 9th to get the RUDEST HUMAN on earth, a rep named "JEROME"-- I doubt these people even use their real names. I had to wait on hold for about 20 min. He basically told me to "f-off" and hung up on me. He had refused to let me speak to a supervisor saying that there "was none there".
I called back and once again (hitting redial for an hour) was put on hold for over 20 min. This time talked to a VERY igonorant woman who went by the name of "SAM"---stating she was a supervisor. She told me "too bad". When I told her we were going to cancel the credit card. She said to me "there is nothing you can do about it lady, we already have your money."
I called the credit card company and got my money back.
THIS COMPANY is a SCAM!
My sister in law is on a limited income, and we felt this route would be the best for her, but here she sits--- 6 weeks later --- money spent and NO Glasses. She can't even drive a car without her glasses.
I say if you can afford to get your glasses elsewhere--- do so. Atleast you are getting glasses.
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