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Zando / late delivery

1 South Africa Review updated:

I ordered two items from Zando on 29 November, and I have still not received it by 11 December, almost two weeks later. This despite sending them three emails and calling their helpline, where I had to hold for thirteen minutes before someone answered the phone. I was told I would receive the items by the next week and I am still waiting. To date, NO ONE has replied to the three emails I sent. I will not be ordering anything from Zando again. They clearly have no idea about customer care. From now on it is Superbalist for me all the way - they are efficient, quick with deliveries, keep you up to date constantly and their refunds are super-fast.

Dec 11, 2018
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  • Ch
      13th of Dec, 2018
    0 Votes

    I ordered on the 2nd of December, they did not even log it as an order or send me an email with order number. Where is my money, my order?? I have sent countless of emails and wasted tons of airtime on being on hold on the phone with them. SUCKS.

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