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Zaful / I have not received my order

1 China, South Africa Review updated:
Contact information:

I made an order on the 28th of October and on the 8th November I got a notification that my order has departured to me, now it's the 21st of November and still no update when I track my parcel
My ORDER number : UM1710260235338306
Standard shipping method .

It's suppose to take 15 to 25 days to receive my order I know but it's hard to track your parcel when it hasn't updated in 10 days

  • Zaful Customer Care's Response, Nov 23, 2017

    Dear Zandile,
    Thank you so much for your message.
    We regret any inconvenience or frustration that your experience has caused you.

    We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs. 
    For more details on shipping methods, please click here:

    There may be delay between scanning events and the website's updates. The tracking status will take a few days to be updated online by the shipper. Therefore please hold on for a few more days and try again later.

    Please reply to our message via the ticket system, and we will offer a solution for you.
    Awaiting for your reply.
    Best Regards
    Zaful Customer Service

Nov 21, 2017
Sort by: UpDate | Rating


  • Sh
      26th of Dec, 2018
    0 Votes

    DO NOT ORDER FROM THIS COMPANY. You will lose your money. They do so many mistakes and do not give full refunds if you never receive your order.

  • Ze
      3rd of Jan, 2019
    0 Votes

    I ordered my package first week in November and now it’s first week in January 2019 and i still didn’t get my order.

  • Da
      16th of Jan, 2019
    0 Votes

    @Zell123 Hello, did you get your package yet? I am still waiting for mine as well

  • An
      19th of Jan, 2019
    0 Votes

    Same i’m never ordering from this company again! It says estimated time it arrives so i stayed home to wait for it but never came.

  • Ch
      26th of Jan, 2019
    0 Votes

    Aww. I was planning to order 3 bikinis and 2 tops from zaful. But i'm hesitant if its a scam or not. I have read a lot of posts when I googled it that they do not receive their orders. I guess will not push on ordering

  • Ja
      14th of Feb, 2019
    0 Votes

    Shipping hasn't been updated since the fourth and no matter how many times I message zaful they have a different excuse should be here within a day to match there shipping time!!

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