YouFit Health Clubs
reviews and complaints

My name is Christina Iturrizaga and # [protected] I went to youfit to cancel my account because they just kept taking out from my checking account and they said you have to cancel in order to stop, but you have to come in to cancel. Being very concerned about the virus, I didn't want to go there. I went in yesterday to cancel and the idiot in charge there, told me I first have to pay a membership fee of $50 and then $10.00 to cancel. What kind of business you people running? I also will be sending a letter to Florida consumers affair department and let them know about you people stealing from it's customers. I will also notify all of my friends I made there to do the same. email [protected]@aol.com or [protected]@gmail.com

I just came back from the Youfit Gym in Mesquite TX. On the way out the door the manager (China Francisco) called me out saying to were a mask next time or I cannot come back to the gym. I had my Youfit towel tied around my head covering my nose and mouth. I looked up the Dallas County CDC guidelines and it states:Face coverings may include homemade masks, scarfs, bandanas, or a handkerchief. Dallas County residents should continue to maintain social distancing of at least six feet while outside their home. When I showed China this he said I would have to have two towels and could not use the single towel as a towel and face mask which is only used by-the-way when entering and exiting the building. China was rude, combative, and arrogant. It took another employee not a manager mind you to come over and defuse the situation. China or whatever his real name is refused to show me the Youfit mask policy guidelines and refused to give me his manager's name or contact info. China wanted to keep the situation confrontational. I have been a Youfit gym member for three years and have never had any problems until this manager came to this Mesquite location.

At the very beginning of the pandemic YOUFIT was closed. They didn't have anyone working to respond to any request in person, phone or email ... but this sure didn't stop them from charging everyone on a monthly basis! I had to cancel my card to stop them. What an inconvenience this caused me in many reasons.

After so many attempt to cancel, corporate office told me I need to pay the month of July and the cancellation fee. Monica in the corporate office wouldn't accept my cancelation if I do not pay them the fee.

I have been calling for months about cancelling my membership. I was informed that my account was frozen however, since the gym has been re-opened I have called to speak with the manager, who is conveniently in meetings (hull street road location). I called again last week and checked my account today and I was charged a monthly membership fee. I was also charged the yearly fee as well. Now, I am being told, that I have to go into the gym after all of this time and me calling and leaving numerous messages to cancel and that the payment they took for july might not be created even though they have documentation of me calling to cancel and request not being charged. The manager at this location to date, has not called me back. I had to go to another facility location to sign the cancellation documentation which they could have informed me last month to come in and do.

I called YOUFIT last month to cancel my account. Location camelback 9675 W. Camel back Rd. Maryvale Phoenix AZ 85037. The guy told me that they were sorry I was still being charged a monthly fee because they were closed. He told me my account would freeze for 3 months to make up the money withdrawn.

There was no way of cancelling membership since it is only in person. Corporate office will not answer the phone. I was told today at the Bethany Home Rd location that Corporate will not take any phone calls.

Today I received a bank statement charging me 39.99 for maintenance fee. The gym has been closed and my account was frozen. Furthermore without notice I am now to go to a gym called CRUNCH that bought you fit out. Yet there are many other you fit locations open thru out the valley.

It is ridicules and sneaky that last month I wasn't told the gym would close. Instead I was told by the male how dissatisfied I was before wanting to cancel membership, dirty bathroom, pool was disgusting and equipment that didn't work. To which he assured me would be different now.

The real reason YOUFIT was waiting for this month to take out money that is not theirs where is my 3 months reimbursement? That is stealing from customers. I plan on contacting better business bureau as well.

My account number is [protected]. As this is the account mostly used to locate any account at you fit. I am requesting my 3 month refund of money taken out that I never used while gym closed my membership is 20.00 and maintenance fee 39.99.

CRUNCH informed me today I would begin paying 23.99 a month. I have cancelled with them before I lose any more money/. I think YOUFIT is deceitful and not a trusting company, they have no regard for customers struggling with COVID 19 at this time. I have read many law suits against them as well.

This club is a disaster and totally trying to retain monies for services I did not get. Needless to say that the gym is closed and we dont know when its safe to work out... I was double charged in feb, $42.79 and $52.49 in addition to $432.00 for personal training I did not get, with no fault of trainer... All together, they charged me $527.28 in feb for march and the gym closed due to the virus. The customer service sent me emails that I will be refunded but corporate did not give me my money back.. This is very bad business practice and I am contacting help me howard on channel 7 in miami.. The gym is still closed and I dont want future credti and I want my monies returned.. Horrible business practice... I was double charged and charged for service I did not get... Very bad and horrible on part of corporate.. Is this how they want to avoid bankruptsy by keeping monies they did not earn.. I expect a resolution and monies refunded. I have all ready filed a complaint with bbb and now they will be on channel 7 news in miami.. The station told me that there are a million complaints all ready

You fit continues to charge members even though clubs are closed. After investigating found this to be a national problem. I am not an attorney but this sounds nefarious to say the least. I've contacted the State of Florida Department of Agriculture and Consumer Services to sort this out. I only did this after numerous E mails and internet complaint. Only response received was from a Terri T. who describes herself as a business manager, the Kelley Anne Conway of Youfit.

I became member last year and I was never informed that I would automatically be charged $ 42.00 every year for annual fee without my consent . I thought I would be advised before any withdraws from my account and was surprised when I saw the annual fee withdrawn from my account. I spoke with the receptionist and he said he couldn't do anything about it. He also said that if I want to leave the club membership I have to fill a form and pay $10.00. It's not fair I pay annual fee and pay more for leaving my membership. I want to join another company instead of Youfit because I disagree about paying annual fee.

On Thursday August 29th around 1:30pm to cancel my membership due to move to a different City. A gentleman told me that it won't be a problem I would just have to come in, or write a letter to some division. I told him that I'll be in town September 7 and I can do it then if that would be OK? On 9/7 @ 2:04pm I walked in to cancel knowing there was a $10. Cancellation fee, the young African American girl mentioned that I would also be charged additional $10.on the 10th. I asked her why, she mentioned that there should have been a 10 day cancellation prior to date of billing. I told her that I spoke to a gentleman on the phone on Thursday the 29th and why did you not mention this to me . She said she doesn't know why it was not mentioned to me, that unfortunately, thats what it's going to take place. I Asked if there's anything that can be done to waive that and she said no. I understand that there's nothing she could do so, I asked if there was someone else that I can speak with. She went to get Quincy the Manager. Even before the manager walked out I noticed she was what seemed to be laughing at me. I chose to ignore it and when Quincy came out I explain what the young girl has told me to him. He said that was right, and unfortunately there's nothing that he would be able to do about that. I told him I understand and I just really wish that this was mentioned to me when I called on the 29th otherwise I would've made arrangements with some sort to make it before the 10 d I chose to ignore it and when Quincy came out I explain what the young girl has told me to him. He said that was right, and unfortunately there's nothing that he would be able to do about that. I told him I understand and I just really wish that this was mentioned to me when I called on the 29th, otherwise I would've made arrangements of some sort, to make it before the 10day billing. Let him know if my that I have just been dealing with to much financial stress & this should have been mentioned to me when I called on 29th Aug. He was polite, however I noticed the young girl again what seemed to be smirking or laughing at me. I asked her, I'm sorry but it seems that she keeps laughing or smirking at me, why is she doing this? Her comment was why I can't smirk! Told her I find it very rude & disrespectful. She said "I know you came at me upset because of me telling you about you we're going to be charged again. I said I knew it, I knew you where laughing at me & I find that very disrespectful. She started saying I'm mad that's fine you wanna say that take your anger out on me that's fine. I was not, I did find her doing this laughing at me more than once rude. So I am upset on how she was making feel. The Manager Quincy whispered something in her ear & she stopped. Quincy gave me the option to not cancel & let the $10. Charge then cancel 10days prior to next billing this way I will only be charged $10 this month & $10. Next month before billing. I don't know when is the next time I will be in NOLA, told him let's go ahead and cancel now & that I just wish the guy I spoke with on the 29th would have mentioned this. He apologize! I did asked Quincy for the girls name. He said he couldn't give it to me. I said I thought I saw name tags on everyone, could I not have her first name? He said no!

I inquired about a job opening I saw on indeed, just ask if they were still looking for someone, her comment, we are looking for someone qualifed! Really, I thought this very rude, I could have been a CEO of a company for all she knew! She could have replied in a nicer tone, or just said yes if you are interested send in a resume, that would have been sufficient on her part!

I called my local YouFit to cancel my membership [protected]) and was given the company process and procedure. I was disappointed to learn that I will still be charged on July 9, 2019 for my monthly membership of $21.99. Nowhere in the contract (agreement) does it state that you must cancel the membership within a specified window of time to not be billed or I would've cancelled sooner. If you take a look into my account you can see I haven't been to the gym in several months. If I am paying a cancellation fee then I am expecting to not be billed in July. Derrick at my local youfit tried to assist but also could not find where this information could be found. I am headed to the club to cancel my membership today and would like some feedback on this. I can be reached via email [protected]@gmail.com or via phone [protected]. Thank you.

I had 4 memberships for myself and family members. Since 3 of us were not using it, I requested to cancel them out. I had these for over 4 years. I was told to send letter, DOB for each member and $10.00 check to cancel each one. I sent this off as told and 12 days later claimed never got it. Went round and round with manager Dave Pierre. Got corporate # and called. Same BS runaround when I requested to talk to manager. After repeat calling corporate office, Dave Pierre called me back and like a miracle the letter and check suddenly appeared! WOW. CROCKS! DO NOT DEAL WITH THEM. GO ELSEWHERE!

My name is Linda Hill. I worked for Youfit Health Club on Shelby Drive for a few years. I was proud to be a member there and enjoyed working. I resigned last year due to other personal obligations; however, I still enjoy going to work out and spending time with all the members in the community.
My complaint now is that all of the Cardio Machines have been out of order for about 3 weeks in an effort to repair the TVs. The TVs have always been a problem since the company switched from Comcast to Direct TV, so why were ALL of the Cardio Machines taking out of service to repair the TVs. I would have thought that if that was necessary to do that maybe half at a time could have been taking out of service. This is totally Unacceptable. What's the point of paying a maintenance fee when no maintenance is being performed. I do believe if equipment is not up and running this week, memberships will be cancelled. Most members love the gym and the location. Please help to get the Cardio Machines back in operation ASAP! As an employee and now a member, I have always promoted Youfit. I am ashamed to say I workout there now.

I asked front dest to upgrade my membership only for last summer in 5/15/19. They made note said member will downgrade in august 2018, was informed about downgrade fee at the time of upgrade-sn. After summer over, which is8/21/2018, I asked to downgrade. They said ok done.in their note said: member come in wanting to downgrade but left before signing agreement-as. (which no one ask me sign anything). 12/28/18 I went back to ask about why my membership fee still charge $20 per month. They checked and say I never had been completed downgrade. Notes say: Member need a refund from last upgrade VB. They still did not complete down grade process this time. I do sign some papers which I was sure that was downgrade paper that moment. I went back to ask why I still constantly to be charged $20 per month on 4-23-19. They told me they never finished downgrade and up - management override note " no refund owed, member needs to sign agreement in queue and pay downgrade fee. They never told me this until I asked. I left the club but still want to refund my overcharge member fee from 8/21/2018 to 4/23/2019 for $70.00. Please let me know if I can get my money back. They have terrible communication with members.

I am a member with YouFit in Richmond Virginia, location Chippenham and Powhite, I have been a member for a while, all of a sudden I come to work out and the center is closed, tried to call other locations as well as customer service to see what is going on, no answer from anyone of the phone numbers I called. I am levit, they are still drafting my account for the membership fee and they are locked down, I need some answers, asap.

My fiance and I are members at youfit in the mesquite location. My fiance deployed in March and we were not getting billed for 6 months until this month, December 2018, I was billed for his account. Before he deployed he called youfit to freeze his account until he was back home, which would be around march-may of 2019. The previous manager that my fiance spoke with froze his account, but not the correct way, according to Raymond (manager in mesquite). Raymond informed me that the previous manager didn't have my fiance come in to sign specific forms to freeze the account nor did she make any documentations and she was $0 out the fees for 6 months. I explained to Raymond that my fiance had asked her if he needed to come in to sign anything and he was told that he didn't have to. I had asked Raymond if he could waive the fee since my fiance isn't home yet and instead he cancelled his account and said that because he didn't collect a cancellation fee "we are now even".. he also said that this situation is a "he said she said" and that it's our fault for not calling before the 6 month mark to freeze again in order to not get charged for the monthly fees.. I explained to him that they wouldn't let me handle my fiance's account, but now that there's a situation they let me and now it's "my fault". I am very unhappy to how Raymond handeled my situation.

This review for the youfit location in richardson city, texas . I signed up with personal training . Paid $304 for 8 sessions each month, twice sessions a week. After they let the first trainer name Ella go for unknown reason. The next trainer i have had Sergio is terrible, couldn't get any sessions with him for the first 2 weeks, finnaly got a hold of him and some sessions done with him after 2 weeks then he kept canceling my sessions an hours before the sessions for 5 consecutive days. He came up some lame excuses, his back is hurt, his car is broken. On top of that he took 2 weeks vacation so all 19 sessions included 2 promotions packages i bought from you guy are expired. The manager Holy did not thing but very lousy and disrespectful. He misled me and bends his words when i met him to discuss that i would take a business trip for almost 2 months so I would't be able to come in so if he could pause my account till i came back so the sessions won't be expired. He told me that i need to pay $50 fee and one session will be lost each month then all the other sessions will be freeze also, I agree on to that term, i came back yesterday and wanted schedule my sessions with my trainer to found out another 25 sessions already expired. He did not thing to help but giving me attitude and very disrespectful tone .

On November 21, 2018 approximatelty 9:30pm. A Youfit trainer named Brandon who works at Youfit in Harvey, La. on Manhattan Blvd sent a client to sexually harass me by walking up behind me and saying "nice [censored]." When this particular client walked behind me to say such an inappropriate statement to I confronted both him. Afterwards he walked towards Brandon and they both started laughing, and I confronted Brandon as well to ask why he did such a thing? Brandon and other employees begsn to laugh. It is a very unprofessional.

Gina Ruth Youfit
Good evening I have a major complaint On location hammock Blvd and the manager or supervisor who was attending that location. Didn't catch his name Tall dark hair gentle man his name is Gabriel . I'm asking he should be fired dismiss ASAP . As Other will file complaints and law suits . The Incident happen today 8 14 2018. Tuesday At 720 pm hammock you fit. I was waiting for my Zumba class to start at 730pm cause I really enjoy it after tense day at work help ‘s me relief Feel an accomplishment . But today After 20 year of going to the same location formerly porky s I felt So discuss and felt discrimination against me . I had my gym bag and other person as well on my shoulder. Because I go directly from work To the gym for the past 20 year . I know you cannot place gym bag on the floor or by equipment you need place it lockers. I'm waiting for my class to go inside studio Standing right by the door with my bag pack on my shoulder. This ruthless young man unprofessional obviously he does not care about losing customer. humiliated me in front of other. He argued with me and with rest customers causing a big commotion. As he mention that if we don't place our bag inside locker 5 min away from class to start . We will no longer have a membership. I Pay my advance entire year for the past 20 years I was not going not going to place my bag for minute locker specially after miss treated me . I'm a professional not a child like this inexperience young man and he Need to go back to school for more education on Management . He was rude unprofessional Does not know how speak to customer . Worse as I approached my class in the middle class he said the police is waiting for me outside . He did this show off that was a turn off . So now after 20 year I'm not allowed to go hammock location anymore . if I do will get arrested took my info Driver license just For carrying bag pack 5 min away from class to start by the door. I have lime card I can go to any location and I always carry bag back for other class never had a problem . This person has an issue against me and if you keep him you will lose more client. You fit is not the only gym . After intense day will contact my lawyer and file a law suit against you fit and gentlemen you fit for discrimination . Basically I was disliked by him. According to the officer he told me . All my friends go gym hammock not anymore. Watch reviews not going renew any more . I'm so disappointed at you fit so unprofessional . My advice hire professional not children. The manager name at that location is Gabriel address 1020 Hammocks blved suite 130 Miami, Fl 33197
Respectfully
Ana Lopez
[protected]@att.net

I'm a member of the YouthFit at 11865 SW 26th St #B13, Miami, FL 33175. I was approached by Yessenia Medina with a very rude attitude. She told me that I needed to have my bag placed in the locker. I proceeded to let her know that I was using the locker before but they have stole my items which is a fairly common issue at that gym. She was extremely rude and even told me that I can cancel my membership if I did not like the rules and even accompany me to cancel it. She said that she was the manager which surprise me at such an immature age. My wife and daughter were becoming a member but after this incident, I have decided to go to another gym. Please someone speak with this young lady and hopefully teach her some manners and customer service unless you want to loose more customers.