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Yamaha Parts Depot / Awful experience

1 United States Review updated:
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I ordered a part for my sister's husband to fix an ATV that he damaged while riding the web site claim's low cost, fast shipping and best service. We got the low cost alright but it was to the cost of 'fast shipping' and best service... I was charged for the part 2 days after I placed the order online but then they didn't ship the part until two weeks later. Their site says to allow 7-10 days to receive the part more like 7-14 days before they decide to ship it out. when called about the timing we were told well we are busy and there is nothing we can do about it... it is not our problem... not their problem well I will make it their problem this is poor business ethics and very BAD service. Guess i should have taken a hint when there is not address listed on the website

I guess low cost really comes at a price.

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12
  3rd of Jun, 2010
0 Votes

I called Trinity Racing for parts because I heard they had knowledgeable tecs that would know what I needed if I explained what I wanted. I some how got some clown named Steve from Parts Depo that told me he could help me. I asked him what carbs I should run on my raptor 660 that has been built to a 720 with stage 3 cam and springs, dual looney tuned exhaust and a CDI box that allows my bike to rev higher than stock. I also explained to him that I was planning a trip to Sand Mountian for Memorial weekend and that it was very important that I am sold everything needed to put this carb on. He then told me that I should run a dual41mm kien fcr carb and that he had it in stock and if I bought it right now then he would give it to me for six hundred and fifty dollars. I told him to order it up and he said it would be to me in 2 days. I thanked him and told him this was the best deal I could find. About an hour later he called me back and told me he quoted me wrong and that he would split the additional cost if I was willing to pay a hundred more. I said it"s cool [censor] happens no problem. two days later when my parts didn"t arive I called back and spoke to a guy named Joe who said there was no such thing as a 41mm carb for a raptor. He then told me I needed a 35mm carb and that he would straighten this out with Steve and get my parts out to me. I got the carb over a week later missing parts needed. I called again saying that I had adaptors but know manifold and that I needed the ofset of the manifold for the carbs to fit. Steve said he would send one to me that was equal to trinities manifold because they were out. another week went buy and I recieved some linkage parts and no manifold. I called again and steve says hes not giving me a manifold, the kit has everything I need. he then says why dont you just return everything and we can start over. I then told him I have less than a week to go on my trip and all I need is the manifold. According to this guy Joe at trinity my kit still needs other things and he is gonna talk to his boss and call me when they make there next batch of manifolds but they arnt gonna just give me this for free but I will get a discount. What [censor], I was gonna get 41mms that dont even exist that were gonna come with everything for 780$ And what I am getting is 35mms that come with nothing for the same price. Seems to me they [censor]ed up and are not making right with this at all. I missed my trip and my quad is apart and it"s now June 3rd

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