Signing up with YAK, perhaps the most lamentable decision we've ever made! The list of disappointments and frustrations that have accumulated over nearly eight months of dealing with this second-rate, substandard company is almost laughable; that is that we've continued to have this inane hope the company will address the issues we've brought forth. Firstly, taking nearly a month to simply connect the service, three weeks, that is, after Bell installed the phone jack. Being billed for a full month of only a week and half of usage was, naturally, upsetting. The next three months of being charged some inexplicable 30 dollar extra charge for internet, despite the cost clearly being included in the line preceding it on the bill. Calling the company for any sort of intelligible answer was futile, as being told to ignore the extra charges on THREE occasions resulted in a collections agency letter requesting the amount we were told to ignore! Then after paying it, and attempting to contact them for reimbursement, come to discover our account cannot be opened as it was still deemed a "deliquent collections acount", despite us having payed collections several days before. The most frustrating part comes now, after being told to call back when the account was unfroze, the phone had apparantly been disconnected. Calling from another line, we were told on two different occasions the line should be "up and running now", to no avail. Suddenly one morning, a man calls in a hurried voice and says" Hi this is **** from Yak the switch for your phone has been flipped..." and before my girlfriend was able to mutter a response the man hung up. Now the phone was working, however after being without phone for nearly a month, we were charged full cost for the service, while they had the audacity to charge an additional 25 dollars for a "reconnection fee". Ofcourse calling about this proved fruitless, as being assured it was not intentional and that a reimbursement cheque is on the way, our hopes have waned since a month of being told this, with no cheque in hand. The icing on the cake is that it came to our attention recently that our name comes up on others caller ID entirely mispelled, which I attribute to the curt and, obviously inept, technician who established our account. Surely this was something they could quickly fix, however we were told following our concern it would cost us 15 dollars to change the name!!! Cost US for THEIR screw up!
If you've taken the time to read this, please heed the warning of the delightful, prompt and accurately billed service you would be getting with Yak. (We are switching to a new service provider needless to say)