Yak Communications / Distributel Communications
reviews and complaints

I am GATHERING VICTIMS OF YAK COMMUNICATION IN ORDER TO SUBMIT TO LOCAL MASS MEDIAS, SUCH AS LOCAL BROADCASTS, NEWSPAPERS, other means of mass media in TORONTO GTA REGIONS. PLEASE REPLY THIS BOARD IF YOU ARE INTERESTED.

i HAVE COME TO CONCLUSION THAT ONLY SOLUTION IS TO RAISE OUR VOICE TO BE HEARD TO MASS AUDIENCES.

some of governmental institution ENABLE it because some assume Yak is cooperation this also is authority as well.

I am also victim of Yak communication, which actually turned into fraud. For last 6 months, Yak communication neglected my request of cancellation and asking for unauthorized charges by abusive phone calls. I had reported to Police and Communication Network Commissioner.

Both institution requires 20 days to investigate; therefore, Yak try to win you over the harassment calls and e-mails meanwhile, which likely victims turn to agree for authorized payment.

THEN I THOUGHT - IF I HAVE BEEN USED YAK'S UNAUTHORIZED $30 CHARGE FOR SOME CHARITY INSTITUTION INSTEAD (LIKE WORLD VISION OR ARMY SALVATION), THE MONEY WOULD BE WELL SPENT INSTEAD OF THIS GREEDY COMPANY WHICH TREATS BADLY!

I FEEL ANGRY THAT SOCIETY MAKES YOU FEEL THIS IS YOUR PRIVATE CIVIL CASE, NOT PUBLIC CONCERN.

I AM SUBMITTING THIS CONCERN TO CITY TV, ETC, IN THIS WEEK. PLEASE CONTACT ME ON THIS BOARD.

I had Yak until about 2 hours ago. There are long distance calls that are not mine. They say because they are showing on my bill then they were made from my house. I only call within my province. I don't know anyone outside of the province. They are charging me for the calls and won't remove them. How could 16 different calls be made on my phone number when noone in my home made them? Could someone climb the pole, or hack into my phone? Could someone at Yak somehow change the information to cover up something they have done, could Yak be hacked into? Pls someone pls help. I don't want to pay for something that I didn't do. My email is bradshaw@nb.sympatico.ca. If you are thinking about getting Yak think again. They will rip you off in a heartbeat.

I am sorry to hear all of these stories but I must say that I feel so relieved that I am not alone... My wife and I signed up with Yak to try and get cheaper home phone and internet but instead were apparently enrolled in a long distance plan.. never had a bill, not a user name or account or anything, and now we too have CGC collections breathing down our necks, and we cannot make long distance calls on our Bell phone!

CRTC and CCTS cannot help they say since Yak has only recently become a member of their organizations (go figure!) but I am so angry and cannot seem to make any progress with this. I would love to hear from anyone who had luck resolving their issues and restoring their credit ratings.

geoff

My fiance and I got a visit last night from a Yak representative who explained that our building is eligible to sign over from Rogers to Yak and through a package deal we can get high speed internet, home phone with 5 features and 400 minutes long distance across North America for $75.90 a month. We said we were interested but didn't sign anything. He said they would call today around noon, but they haven't yet.

I decided to do some research on the company this morning and have found literally hundreds of complaints all over the internet about this company. Most of the stories sound like mine, even down to things he said during the visit, and most of them describe being signed up for services they never get, having their phone transferred from their current provider without their permission, being charged $125-175 a month for "services", their "so-called" accounts being sent to collection agencies, extremely long wait times for customer service phone calls, being hung up on, etc, and so on. Seriously, each story gets worse and worse.

After reading all of this I began to worry and thought of an idea that I'd like to share. I called my service provider (Rogers) and spoke with a representative. I told them my story and asked them to put a note in CAPITAL LETTERS on my account that if Yak Communications or any other company called to transfer my account, to deny them access. I even explained the research I've done and they included that in the note.

I was informed that a request had already been put through to port my phone number to an unidentified company, but it hadn't gone through yet because this other company was awaiting confirmation to do so, from me.

If anybody reading this has recently had a visit or phone call from Yak, whether you signed up with them or not, and you want to cancel with Yak, don't bother wasting your time contacting Yak (from reading peoples posts, you'll never get through). Just call your current service provider and request them to put a note on your account that you DO NOT WANT YOUR ACCOUNT CHANGED IN ANY WAY, OR FOR ANY REASON, and give them some details that your a potential victim of a scam!

I will be reporting this company to the Better Business Bureau, I'm contacting a lawyer in case they try to bill me for services I didn't sign up for, and I will be posting this message all over the web.

This company should be closed and charged with fraud! Beware.

Ryan
Orangeville, ON

I aI am currently in the same position as you all above. I cancelled my account with YAK because they took over a month just to reply regarding not being able to get service to my area (Maple, ON)..so you can only imagine how livid I was when I received my first bill from them! I called them as you can imagine and each and every time, I was waiting for a representative for at least half an hour or more. 2nd and 3rd bill comes around...I call them again, the rep says "Ignore the bills. The account has been cancelled and that it takes awhile for the billing dept to be notified.."..some b, ..### like that. So everytime, I received their bills, I ignored them. Then I receive a letter from CGC Collection Group saying my account is deliquent and I have to pay immediately! I called YAK today regarding this letter, of course I don't get through until an hour and a half later (do they only have one line or something?) The girl that i finally get to tells me I have to call CGC myself and tell them...but why am I wasting my time calling CGC for an error that YAK made? I asked to speak to her superior and she put me on hold again ...the line rang and then it hung up on me! I called again and the line said there were 50 other callers ahead of me..I am also really PISSED OFF and not paying for a service I never received.

I have had a very similar situation occur with me. After a high pressure salesman came to my door and invaded my home for hours, he spoke to my BF who called me on my cell and convinced him to sign up. We live together, but the phone is in his name. The salesman told him he could sign up (he was not at the house at the time) through me. I made it clear that I did not have any ownership to the account (held by Bell at the time) and did not want want my name associated with the YAk account.

Long story short, sometime in mid- December (the guy came by in early October) I got a bill with my name on it from YAK. The phone number was the same as my BFs but with the last digit changed. I NEVER signed up for this service. the kicker is that my BFs phone was disconnected in November. So we've never even recieved service. I tried calling them many times...I've been on hold in total for over 12 hours...been told 3 times there are emails being sent for inquires and never recived any calls back. Eventually in January I was sent to a collections agency.

Finally today after waiting on hold for an hour and a half a customer service agent told me that YAK had mistakenly put me under "a priduct order" and had basically signed me up for service but had never put the order through. So I recieve bills for no serivce. For a service I never ever signed up for. For a phone number that does not exsist.

I am ticked and considering a law suit. I think others should consider the same. This is FRAUD, this is wrong. Why should our credit ratings suffer because of thier mistakes?

if anyone wants to talk to me feel free to email me at:
angieknowlton@yahoo.com

Yak is charging me with high speed internet services and has sent my name to a collection agency. I just got two high speed internet bills from yak . One is $152.00 and the other $165.00. They can't call me a liar! They don't have internet in my area. In fact not even Bell has it in my area. All high speed internet goes through Bell Canada. If bell can't hook you up no one can. Yet yak is trying extort money out of me for Internet services I have NEVER received nor can receive! I cannot get through their phone line to fix this. They have too many callers( I bet mostly complaints). It has been 6 months and they are charging me with 6 months internet service. Even the collection agency ( a company called CGC ) is too coward to contact me after repeated messages from me. I am at wits ends. No one is available to straighten this mess out and it has been months. I am considering taking them to court over this matter if it does not get fixed very soon. Apparently Yak has done this kind of fraud to many people and it needs to be stopped. Report them to the BBB and anywhere you can, this needs to be exposed! That company needs to be shut down immediately! These are not isolated cases! There are many being jilted by yak! my email is u_got2be_4real@yahoo.ca email me if you need to talk about this!

Gail

Still with Yak...still no problems... a million times better than dealing with Bell.

One thing you guys dont know if that YAK uses the BELL phone lines. Your voicemail is not YAK's voicemail it is BELL's voicemail.
Now to my complaint. I just got a call from their system bothering about my $0.95 past due account, yes, thats righ 95cents.
Ok so i hang up on the message, waited a few seconds, picked up the phone and the message was still going, i could not hang up or make an outgoing call until the message was done.
Thing is you have to think is what can you do if they call at the moment when somebody is like having a stroke or a heart attack that person will be [censor]ed.

Wow! After dealing with Bell Canada for 37 years, I finally pulled the plug on home phone, long distance, internet and satellite TV... and I have been absolutely thrilled with the service I have received from Yak. On the rare occasion (maybe twice) that I've had to call them, I never had to wait more than a couple minutes for their customer service rep, and always received assistance that solved the problem... unlike my abysmal experiences with Bell, who are still calling me with "special deals" to get me back. (Bell can file that under "fat chance.")

I cancelled and PAID for my account, a plan that I have NEVER used AT ALL, NOT ONCE! And I am still getting three calls in ten minutes EVERY hour! I am so pissed with them! They are just messed! I told them that I was going to take legal action if they didn't stop b/c they are only allowed to make ONE call in 24 hours and I have a million messages on my phone, and their number on my call display PROVING that they are violating my privacy!

Yak is the worst provider ever, they are scammers, they need to be shut down

Yak... what $^T$%^king company.
They phone and hang up almost everyday.
Now they've taken to leaving messages that I'm 30 days over and they'll screw with my credit rating ?

Did I mention that I've never been a customer of theirs ( always been with Telus), I've confirmed that my LD is still with Telus, yet Yak keep harrassing me.
Filed numerous complaints with the CRTC but nada... I'm on the do not call list .

I hone ed and asked who I was speaking with ... put them hold for a couple of minutes to go to washroom... came back and in my best FM radio vioce, asked for their home phone number... got most of the numbers before he wised up and asked why I need that ?
I told them I wanted to call them at home day and night and hang up, over and over again, and leave threatening messages about their credit rating so they could see how much fun it is :-) I put him on hold again ( said someone just came to door... after 4-5 min I picked up expecting him to be gone, but NO he was still there... then I asked him how he could stand living with himself, how he could look at himself in mirror knowing that his job was to harass people and try to scam them ? No Answer ... then he hung up.

Then I filed yet another complaint with the CRTC... when will they put these ### out of business?

SB

Stay far, far away from Yak. Customer service is apalling !

My brief sad story is the following: In July 08 I signed up for Yak's home phone service on two lines, and was promised that the services would be transferred in 10 days.One line was, but the second line was not transferred for almost 4 months! Each line is a different number, with a different outbound caller name and this was made very clear to Yak when I signed up (one is me, the other is my wife). When the second phone line was finally switched, Yak made the outbound caller name the same as the first line. It took several more months for them to correct the error. Next, I recently discovered that we can no longer accept collect calls anymore (and with children in the family, this is a saftey issue and deal breaker) because Yak changed my service without notice. Yak's explanation is that the ability to accept collect calls should never have been there in the first place, and that they were simply correcting this initial error by removing the ability to accept collect calls.

Finally, if you want your phone bill to list the long distance calls you make each month, forget it. Yak's invoices only list the calls that are made after you have used the the number of minutes in your LD plan.

Customer service is truly terrible. Long wait times, customer service reps speak from a script and provide little service and were occassionaly quite difficult to understand because of limited language ability.

I have a nightmare story!
I called Yak on plans of longdistance, thinking 18 so dollars for "unlimited" Longdistance was a great deal. I called them, they said they would hook me up if they sent me an invoice, i go to my bank, pay the invoice. comeback call them with a confrimation number, thusly they'd hook me up with services.
Great plan! (not) He told me it would take 7 business days to get the mail. I waited 7 business days, sent them an email (did this because the guy they had, had a horrible accent, hardly understood him (not french either)) I waited 2 months! no invoice. No phonecalls. and I thought I wouldnt have service! well! One day I went to call my Grandfather (who lives alone! In New brunswick, I'm in Nova Scotia!) I couldnt make a call! no long distance... what the heck? So I called my telephone provider... they told me I was with Yak for long distance! well I changed my long distance back, emailed Yak again. no replies! (I NEVER got replies via email!) you'd think after 5 or so months, they'd call you telling you you have an overdue account! NOTTA! but as soon as I went back to my current phone provider for longdistance, I was getting collection calls, 7 AM, everyday! that automated crap! So I just called them today (just now!) and guess what? according to them, i have to eat 107 dollars for their mistake, The rep. even had nerve to place the blame on me. "well you could of called or email" well I emailed! calling them was out of the question, due to the bad english skills of some guy from Iraq or somethin! (no offense) but when you hit "english" I expect someone to know english perfectly.

I have had nothing but problems with Yak as well. Being fraudulently lied to about internet speeds, improper billing, horrendous customer relations, etc.

I am going to be checking into the possibility of launching a class action suit against these yo-yos because the CRTC, CCTS, BBB are all either unable or unwilling to do anything about these fraudulent hucksters.

I am especially interested if anyone is actually receiving the full 5 mbit connection that they say is possible. From what I have seen or gathered, they do not even have enough bandwidth to be able to give these speeds and limit connection speeds and blame it on the lines or distance from the CO. When you first start the service, they give you an intentionally low speed, and hope you won't notice. When you complain, they will raise it slightly, but then say the lines aren't capable of more.

I would also be interested in hearing from any disgruntled ex-yak employees who could shed some light on the internal practices and what they are told to tell the suckers err... customers to sign them up.

Please send any "horror" stories concerning Yak to the e-mail address I created for this purpose. Don't send any names, addresses, or telephone numbers. Just an e-mail address so I can get back to you if I can get this suit to go ahead.

An extremely disgruntled Yak customer.
yakattak@live.com

I completely agree they have been sending the CGC collections after me for 360.00 for some service that was never activated nor used. This company is like you said an abomination, horrid, disgraceful worst company ever. I would never deal with them again or recommend it. If a sales man ever comes to your door slam the damn door in his face and lock it. By the way i got them to drop the bills after 1 year of calling them complaining and arguing with them. That is all I have to say. Disgusting.

I am GATHERING VICTIMS OF YAK COMMUNICATION IN ORDER TO SUBMIT TO LOCAL MASS MEDIAS, SUCH AS LOCAL BROADCASTS, NEWSPAPERS, other means of mass media in TORONTO GTA REGIONS. PLEASE REPLY THIS BOARD IF YOU ARE INTERESTED.

i HAVE COME TO CONCLUSION THAT ONLY SOLUTION IS TO RAISE OUR VOICE TO BE HEARD TO MASS AUDIENCES.

some of governmental institution ENABLE it because some assume Yak is cooperation this also is authority as well.

I am also victim of Yak communication, which actually turned into fraud. For last 6 months, Yak communication neglected my request of cancellation and asking for unauthorized charges by abusive phone calls. I had reported to Police and Communication Network Commissioner.

Both institution requires 20 days to investigate; therefore, Yak try to win you over the harassment calls and e-mails meanwhile, which likely victims turn to agree for authorized payment.

THEN I THOUGHT - IF I HAVE BEEN USED YAK'S UNAUTHORIZED $30 CHARGE FOR SOME CHARITY INSTITUTION INSTEAD (LIKE WORLD VISION OR ARMY SALVATION), THE MONEY WOULD BE WELL SPENT INSTEAD OF THIS GREEDY COMPANY WHICH TREATS BADLY!

I FEEL ANGRY THAT SOCIETY MAKES YOU FEEL THIS IS YOUR PRIVATE CIVIL CASE, NOT PUBLIC CONCERN.

I AM SUBMITTING THIS CONCERN TO CITY TV, ETC, IN THIS WEEK. PLEASE CONTACT ME ON THIS BOARD.

Signing up with YAK, perhaps the most lamentable decision we've ever made! The list of disappointments and frustrations that have accumulated over nearly eight months of dealing with this second-rate, substandard company is almost laughable; that is that we've continued to have this inane hope the company will address the issues we've brought forth. Firstly, taking nearly a month to simply connect the service, three weeks, that is, after Bell installed the phone jack. Being billed for a full month of only a week and half of usage was, naturally, upsetting. The next three months of being charged some inexplicable 30 dollar extra charge for internet, despite the cost clearly being included in the line preceding it on the bill. Calling the company for any sort of intelligible answer was futile, as being told to ignore the extra charges on THREE occasions resulted in a collections agency letter requesting the amount we were told to ignore! Then after paying it, and attempting to contact them for reimbursement, come to discover our account cannot be opened as it was still deemed a "deliquent collections acount", despite us having payed collections several days before. The most frustrating part comes now, after being told to call back when the account was unfroze, the phone had apparantly been disconnected. Calling from another line, we were told on two different occasions the line should be "up and running now", to no avail. Suddenly one morning, a man calls in a hurried voice and says" Hi this is **** from Yak the switch for your phone has been flipped..." and before my girlfriend was able to mutter a response the man hung up. Now the phone was working, however after being without phone for nearly a month, we were charged full cost for the service, while they had the audacity to charge an additional 25 dollars for a "reconnection fee". Ofcourse calling about this proved fruitless, as being assured it was not intentional and that a reimbursement cheque is on the way, our hopes have waned since a month of being told this, with no cheque in hand. The icing on the cake is that it came to our attention recently that our name comes up on others caller ID entirely mispelled, which I attribute to the curt and, obviously inept, technician who established our account. Surely this was something they could quickly fix, however we were told following our concern it would cost us 15 dollars to change the name! Cost US for THEIR screw up!
If you've taken the time to read this, please heed the warning of the delightful, prompt and accurately billed service you would be getting with Yak. (We are switching to a new service provider needless to say)

Dear B. French,

I totally agree with the wait time, I had to call them due to a billing problem & waited about 54 min before connected to a live agent. She could not answer my questions & had to put me on hold several times so she can go and ask someone. (At least I know there is more than one person working, I had began to wonder if she is the only agent working after the 54 min wait). At the end of my call, I could only hope she didn't screw up my account more. In any case, I will find it out on my next billing.

My problem was that: I got collection calls from Yak, because I some how short paying ~$10 on my last bill. While trying to find out the cause, she tried to get me sign up for e-billing, but Yak will not send any email reminder when the bill is ready in your Yak account. I can not see why they would not send out email, unless they like people to forget paying so they can charge the late fee.

Not very happy in Toronto :(