Wyndham Vacation Ownership / Terrible service!
OK be careful when making your reservations... This trip has GOT to be the WORST vacation ever with even WORSE customer service. The reservations group made a mistake and since we arrived after a 14 hour drive on the weekend, they cant accommodate our handicapped guest and handicapped child. Isn't that nice??? What a bunch of a***oles. I was told I had to go to member services for their stupid presentation and was told it would be 45 minutes. At 40 minutes the sales person hadn't even gone into his presentation because of our screwed up account and screwed up reservation. When i announced at 40 minutes I was done, the sales person turned into a real ### and so did his manager. They were angry because they didn't get to present their sales pitch.
Okay after spending my entire day yesterday dealing with horrible customer service who couldn't accommodate the handicapped guests at their establishment these ###s actually expected us to sit and listen to a presentation about how GREAT they are? We are supposed to be VIP Gold members and due to the fact we own five units but two fixed weeks we no longer qualify??? WTF???? You take thousands of my dollars in maintenance fees which you ###s are still deducting from my acct, you promise me over a year and half ago it would be fixed and here we are with a screwed up reservation and still no resolution.
We have spent the weekend carrying a handicapped child across a ridiculously busy road that we shouldn't be doing and than since our unit is about a football fields walk from the garage we have had to help a 50+ year old man make it to and from the car, unit, etc... This is UNACCEPTABLE... So to all, MAKE YOUR RESERVATIONS AND PRAY... because after 20+ years of ownership this is the worst experience ever and they say tough luck losers you are on your own figuring this out for the weekend because the resort and reservations don't share a mutual system where they can see if there just might be some way to fix it??? The property manager was contacted and she didn't bother to call. We got stuck with some asst who didn't know squat either.
Okay the mystery here... Don't many people in HOSPITALITY work weekends??? Don't lots of travelers travel on the weekend? Well if you have a mistake with them and its on the weekend just kiss your weekend goodbye dealing with people who say the want to help but cant/don't/wont, etc. and than you are stuck waiting till 2 days later to fix the problem.
After a 14 hour drive I didn't want to be put on hold for two hours at the reservations desk talking to owner services. I'm a damn VIP Gold member and this didn't get us squat...
DON'T SUPPORT THIS COMPANY. THEY HAVE GOTTEN TOO BIG FOR THEIR BRITCHES AND NEED SOME HUMBLING QUICKLY.
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