Nature's Garden’s earns a 1.0-star rating from 1 reviews and 14 complaints, showing that the majority of crafters and DIY enthusiasts are dissatisfied with their supplies and scents.
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They don’t list product ingredients
Started using these products about two years ago, and I was very satisfied until they sent me two bottles of narcissist that had no sense. They refused to listen to my complaint, and refused to replace it. I even offered to send it back. I could not use it and I was out $40 plus shipping. Just recently, I ordered lavender sage and straight up savage. And I make laundry soap with this and I have a friend the same we both discovered that whatever carrier oil that they’re using in their product is not water-based and it has destroyed our product We are left with unusable unsellable soap due to whatever they have done to their oil. I’m reporting them to the FDA as well as anybody I can because they not only have a horrible customer service but who knows what they’re putting in their product.
Recommendation: Do not use this company.
Nature's Garden Complaints 14
Nature's Garden Review: Great Products and Service, But Could Benefit from Afterpay Payment Option
I gotta say, I'm a big fan of Nature's Garden. Like, seriously, they've got some amazing stuff on their website (naturesgardencandles.com). But, you know what would make them even better? If they offered Afterpay as a payment option. I mean, times are tough right now, and not everyone can afford to drop a bunch of cash all at once. With Afterpay, you can pay for your purchases over time, which would be a huge help for a lot of people.
But, don't get me wrong, I still love Nature's Garden. They've got a huge selection of candles, soap making supplies, and all kinds of other cool stuff. And, their prices are pretty reasonable too. Plus, their customer service is top-notch. I've had a few issues with orders in the past, and they've always been super helpful and quick to resolve the problem.
Overall, I'd definitely recommend checking out Nature's Garden if you're into candles or soap making. They've got everything you need to get started, and their products are high-quality and affordable. And, if they ever do decide to offer Afterpay, that would just be the icing on the cake.
Nature's Garden Needs to Allow Order Additions to Save on Shipping Costs
Yo, so I was trying to add some stuff to my last order on Nature's Garden, but there wasn't no option for that. Like, what's up with that? It's kinda annoying 'cause now I gotta make a whole new order and pay for shipping again. That's just wasteful, you know? Like, why not let me add stuff to my order and save on shipping materials? It's not like it's that hard to do. So, if y'all could update that, that would be great. Thanks.
Disappointing Experience with Nature's Garden Fragrance Oils: Inconsistent Descriptions and Outdated Scents
I gotta say, I'm a bit disappointed with Nature's Garden. Don't get me wrong, their fragrance oils are pretty good, but the note descriptions are all over the place. It's hard to know which scent is which, and that makes it tough to label my candles correctly.
Another thing that's bugging me is that they haven't updated their popular scents in over 10 years. Come on, guys! There are so many new and exciting fragrances out there, and you're still stuck in the past. Either update your selection or get rid of the old stuff.
Overall, I'm not sure if I'll be ordering from Nature's Garden again. The inconsistencies and lack of updates are just too frustrating.
Is Nature's Garden Legit?
Nature's Garden earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Nature's Garden. The company provides a physical address, phone number, and email, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Nature's Garden has claimed the domain name for naturesgardencandles.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Naturesgardencandles.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Naturesgardencandles.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Nature's Garden have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Nature's Garden and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Naturesgardencandles.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Adult content may be available on naturesgardencandles.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
However ComplaintsBoard has detected that:
- While Nature's Garden has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We have detected an internal review system on Nature's Garden's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
Disappointed with Nature's Garden Shipping Fees
I gotta say, I was pretty disappointed with the shipping fees over at Nature's Garden. I mean, I was just trying to get a measly 2oz of fragrance and 1oz of color, and the shipping was almost $14! That's just crazy, especially considering that my whole order was less than $10 to begin with. And it's not like I was ordering anything heavy or bulky - just a few little bottles of scent and color. I don't know, maybe I'm just being cheap, but it seems like they could have found a more reasonable way to ship my order without charging me an arm and a leg. Overall, I'm not sure if I'll be ordering from Nature's Garden again anytime soon.
Top-Notch Products and Exceptional Service: A Review of Nature's Garden
However, I must say that the recent price hike of lye has left me feeling a bit frustrated. I understand that the current situation has caused a shortage of certain products, but the increase in cost seems excessive.
Despite this, I still highly recommend Nature's Garden for all your candle-making needs. Their selection of fragrances and essential oils is impressive, and the quality of their products is top-notch. I especially love their soy wax, which melts evenly and has a great scent throw.
The customer service at Nature's Garden is also exceptional. They are always quick to respond to any questions or concerns I may have, and they go above and beyond to ensure that I am satisfied with my purchases.
Overall, I am a loyal customer of Nature's Garden and will continue to support them. While the price increase of lye is disappointing, it does not diminish the quality of their products or the excellent customer service they provide.
Terrible Customer Service and Lost Package: My Disappointing Experience with Nature's Garden
I gotta say, I'm pretty disappointed with my experience with Nature's Garden. We shelled out a good $30 for shipping on our order, but when it was supposed to arrive, it was nowhere to be found. They're saying that UPS delivered it, but we never got it. And now they're not willing to help us out any further. Honestly, this is some of the worst customer service I've ever seen. I don't think I'll be giving them any more of my business in the future.
Nature's Garden Shipping Charges: Disappointing and Overpriced
I gotta say, I was pretty disappointed with the shipping charges on Nature's Garden. I mean, don't get me wrong, I love their products and all, but come on! The shipping prices are just too dang high. I mean, I get that shipping costs have gone up lately, but these prices are just ridiculous.
I did a little research and found out that the courier I chose actually charges way less than what Nature's Garden is asking for. So what gives? Why are they charging so much for shipping? It just doesn't make sense to me.
I think they should really re-evaluate their shipping prices and maybe even consider working with some third-party shipping companies that offer tier-discounted shipping prices. I heard Rollo is a good one to check out. That way, they can still make a profit on shipping without gouging their customers.
Overall, I still love Nature's Garden and their products, but I really hope they can figure out a way to make their shipping prices more reasonable. It's just not fair to their customers to charge so much for something that should be more affordable.
Frustrating Shopping Experience with Nature's Garden: Add To Cart Button Placement Needs Improvement
I gotta say, I had a bit of a frustrating experience with Nature's Garden. Don't get me wrong, I love their products and the website is pretty easy to navigate. But, I gotta say, I think they could improve on the "Add To Cart" button placement. I mean, come on, it's like they're hiding it or something! On some monitors, you gotta scroll down just to see it. And, let's be real, who wants to do that?
So, here's the thing. I selected a few items that I wanted to purchase, but when I went to check out, I realized that they weren't actually added to my cart. Ugh, talk about frustrating! Now, I gotta remember which items I wanted to buy and go back and add them again. And, let's be real, I'm not the best at remembering things, especially when I'm just browsing.
I think Nature's Garden could make the shopping experience a lot smoother if they just eliminated this step. I mean, who wants to waste time going back and adding items to their cart? Not me, that's for sure. Overall, I still love their products and will continue to shop with them, but I hope they take this feedback into consideration.
Nature's Garden Review: Impressive Website & Informative Product Descriptions, But Shipping Issue
I recently stumbled upon Nature's Garden and I must say, I'm quite impressed! The website is easy to navigate and the product descriptions are informative. One feature that I found particularly helpful is the search bar. It allows you to type in a few keywords and it will show you all the products that contain those ingredients. This is great for when you're looking for inspiration or trying to find a specific scent.
However, I did have a bit of an issue with my shipping experience. Some of the bottles I received were not completely full, which was a bit disappointing. I hope that Nature's Garden can improve on this in the future.
Overall, I would definitely recommend giving Nature's Garden a try. They have a wide variety of products and scents to choose from, and their prices are very reasonable. Plus, the search feature is a game-changer!
Nature's Garden: A Treasure Trove of Sweet-Smelling Goodness with One Minor Hiccup
I gotta say, I had a pretty good time shopping on Nature's Garden website. However, I think some folks might get a little peeved when they can't find the "Add To Cart" button right away. It's like, come on, man, why you gotta make me scroll down so far just to add something to my cart? And then, if you forget to check and see if it actually got added, you might end up forgetting what you wanted to buy in the first place. That's a bummer, dude.
But, aside from that little hiccup, I really enjoyed browsing through all the cool stuff they have on offer. I mean, they've got candles, soap, lotion, and all sorts of other neat things. It's like a treasure trove of sweet-smelling goodness. And the prices are pretty reasonable, too. I didn't feel like I was getting ripped off or anything.
So, yeah, if you're in the market for some sweet-smelling stuff, I'd definitely recommend checking out Nature's Garden. Just be prepared to do a little scrolling to find that dang "Add To Cart" button.
frustrated
I bought a lip balm kit as a present for my daughter, wanted to impress her, I also fell for good reviews on their website. Needless to say, I ordered it one month before Christmas and I doubt they were overwhelmed with orders as this website is not that popular. However, the kit wasn't delivered by christmas. You know, right now I don't really care what happened or whether they deliver it or not. How can they let people down so easily? I wasn't notified of anything at all, I had no tracking number. I tried to complain but got no response. So no wonder why I am writing this complaint here. Sorry, guys, but you deserved it.
One oil was missing
I have ordered several fragrance oils from Nature's Garden website and loved them all! Their products are really nice and I'm really happy about my order, but there was a small problem. One oil never made it to me and I still haven't received it. I tried to contact them via email regarding my order and never ever received a reply. It seems like there is no customer service there or maybe they decided to ignore my issue. I'm very disappointed with Nature's Garden and will not be buying from them again.
My mother waits for candles for almost two months
My mother bought candles from the company www.naturesgardencandles.com. She received the candles on time, but the last time she waited about a month. She called to this company and they told that they didn’t have these candles. They offered other and my mother agreed. But 3 weeks have passed from this conversation and still no money or candles. The company is dishonest and scamming.
No delivery and seller told to wait more
It was really bad idea to order from the website www.naturesgardencandles.com. I have ordered three candles and the prices were rather high, but I decided to make great surprise for my mother. I have ordered and two weeks later, the seller excused and told to wait more. OMG. I need my candles now. Don’t buy from this guy and be aware that he can scam you at very inconvenient for you time.
Overview of Nature's Garden complaint handling
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Nature's Garden Contacts
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Nature's Garden phone numbers+1 (440) 647-0100+1 (440) 647-0100Click up if you have successfully reached Nature's Garden by calling +1 (440) 647-0100 phone number 0 0 users reported that they have successfully reached Nature's Garden by calling +1 (440) 647-0100 phone number Click down if you have unsuccessfully reached Nature's Garden by calling +1 (440) 647-0100 phone number 0 0 users reported that they have UNsuccessfully reached Nature's Garden by calling +1 (440) 647-0100 phone number
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Nature's Garden emailsinfo@naturesgardencandles.com94%Confidence score: 94%Support
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Nature's Garden address42109 State Route 18, Wellington, Ohio, 44090, United States
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Nature's Garden social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025




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