Woolworths Plumpton / Incorrect product received

Review updated:

I am writing to complain about the service at the cigarette counter at Woolworths Plumpton. This is the second time I have asked for 2 packets of Horizon Blue 50's and received Horizon Blue menthol 50's.
I apparently cannot exchange the incorrect cigarettes as it is illegal. It is a very expensive lesson for me, around $70, to make sure that I check the packet before I leave the counter, as I can't trust that I am getting what I have asked for and paid for.
I am extremely unhappy with the attitude of the staff as it was their error not mine. In future I will grocery shop and buy my cigarettes from Coles.

Mar 04, 2016
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  • Kr
      Mar 05, 2016

    I do very much sympathize with the horrible experience you endured... but what I can't believe is that there are still Woolworth's around! I thought they went extinct some time in the '70's! But alas, you are in another country so what do I know? Glad you're spending your money 💸 elsewhere! ☺
    May you have happy shopping from now on! 👜🚬

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