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Posted: Sep 25, 2015 by    

refund system — scam for merchants and buyers?

Complaint Rating:  67 % with 3 votes
67% 3
Contact information:
1 Sansome St. 40th Floor San Francisco, CA 94104
San Francisco, California
United States
We are merchants and sell on wish.com. we sell good products, but unfortunately, from the third month of selling on this platform, the site became full of scammers ("buyers") who receive the product and ask for a refund ilegitimately.

Wish freezes the money and tell the merchant that the money was refunded. we as merchants cannot dispute or appeal the decision, and no real person will contact us ever. we send several emails with no reply. there is no way to recover our money. cheaters can easily say "the product is bad" and wish immediately refunds (or at least they say so).

3 times in 1 month we were victims of scammers who got free stuff from us. today it was the fouth!. the easiness to cheat is so amazing, that I think that maybe wish scams also the buyers, they don't pay back the refund, and they don't pay the goods to the merchants either. please do not buy or sell on wish.com!!! be careful!!!

If you are a merchant, better look after another selling platform, or after a few months of good selling, you will start losing money and effort. if the platform cannot provide full assistance with real people, if they cannot answer an email, if they don't let you dispute a claim and let you negotiate directly with a buyer that may have a problem with your products, then don't trust it!! it may be a scam!!
Complaint comments Comments (4) Complaint country United States Complaint category E-Shopping


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N  25th of Sep, 2015 by    +1 Votes
By using wish.com you agreed to their terms.

Refunds & Returns
We want you to be completely satisfied with your purchase on Wish. If for any reason you are unhappy, please contact Wish support at support@wish.com
◦You may return all products within 30 days of delivery.

If you don't like the terms, don't use it!
N  19th of Oct, 2015 by    0 Votes
Wish.com is by far the biggest disappointment iv ever had deal with before. Iv had the worst experience and I am livid to say the least. I tried to load my details onto the wish application because I wanted to purchase afew items.. It said " card declined" about a half hour later I received a bank notification about almost R300 (R271 to be exact) has been deducted from my account by "context logic" totally freaking out I get on the fraud line with my bank and they tell me this was a online purchase.. I then explain that the application declined my card so how could money have been withdrawn. I contact wish support and explain what happened to one of their agents by the name of Amber. This girl was cocky and bursting with attitude ..telling me for a lack of better words that I'm lieing they didn't deduct money! I then sent her a screen shot of the bank notification and she tells me PayPal will refund me within 2 days. After 2 days I contact support again and spoke to another agent who now has decided to ignore me. It's been two weeks and no response. I have absolutely no reason to go through all this effort for a "freebie" and iv got all the emails and screenshots as evidence. These people are CROOKS AND THEY MAKE UNAUTHORIZED DEDUCTIONS FROM YOUR BANK ACCOUNT !! I WILL BE PUTTING THIS ALL OVER SOCIAL MEDIA BECAUSE NOBODY HAS THE RIGHT TO TAKE YOUR MONEY WITHOUT YOUR PERMISSION. ITS DISGUSTING HOW THEY OPPORATE. I'm not going to throw my hands up in the air and leave it like this.. If anyone can get back to me on this .. I urge you to do so because iv got paper trail on the above mentioned!
N  25th of Jan, 2017 by    0 Votes
We have had exactly the same issue with Wish.com. We tested the marketplace for about 21 days and did $1500 worth of sales. We were debited (without our authorization) $352 worth of refunds. A whopping 23% refund rate. Six orders were refunded unilaterally by the "customer service team". As a 3rd party seller do not list on Wish.com as you will definitely not make money. We pulled all our listings from the site today.
A  13th of Sep, 2017 by    0 Votes
Wish marketplace has scammed me also, I will no longer tolerate having marketplace take my money with one hand and beat me with a stick with another.

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One Sansome Street, 40th Fl
San Francisco
United States - 94104
+1 800 266 XXXX
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