Windstream Communications / customer service representative impatient and rude

United States

Friday 12.May.2017 5:30 p.m. CST

I have been trying to resolve issues with my broadband service and have yet to make any progress. I was on hold for the representative to speak to me and when I tried to stop him from repe3ating the same process i went through before contacting them. He then got an attitude and told me not to interrupt him and that if I knew what to do then why did I even call. I told him it was his job to listen to my problem and to assist me and that if he kept up the attitude then I would file a complaint at which point he told me to file the complaint and hung up. This is very unprofessional and I am extremely dissatisfied with my service and the customer service that has been provided. Something must be done to rectify these issues if I continue my service with you guys.

May 12, 2017

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