Windstream / fraud and scam
I am very upset with Windstreams service! After long calls with their service department (no knowledge or help on their side) and with field tech's at my house (no hardware issues) for the last year. My DSL is still going down daily. Last night our DSL went down again. My wife called (again for the 6th time) windstreams service. Instead of trying to fix the problem he said it was our software. Again, it is not my software or hardware, etc. It is on their side; validated repeatedly by their field tech's.
Also, and this upsets me so greatly. Their foreign service person instead of fixing the issue; tried to sell my wife a new modem with a new one (1) year agreement!
I am Senior Quality Assurance Manage this is the poorest customer service I have ever seen in my life.
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