SUBMIT A COMPLAINT

Williams Sonoma / false/misleading advertising

US Review updated:

The Williams Sonoma May 2009 catalog lists a 3 1/2 quart Dutch over (item [protected]) on sale for $99.95. When I attempted to order the item both online and over the phone the WS representatives listed the price as $185 for the color I was looking for. WS customer sales representatives refused to honor their own advertised price and stated that the sale price was restricted to colors of those 'pictured' on the catalog page even though there were NO Restrictions to that effect on the advertisement. Further the specific description of the item listed for sale for $99.95 cataloged all the colors available. I believe the add is deceptive and a simple bait and switch.

After emails back and forth with WS Customer Service, they refuse to provide the product for any price except the $185 price. This is not how you treat a long term customer (been buying EXPENSIVE items from them for over 15 years) by not admitting you designed the catolog improperly or make good on the advertisement error.

Sort by: UpDate | Rating

Comments

  • Vi
      Jun 17, 2010

    You seriously wouldn't just buy one of the sale colors? Guess you're the loser in this equation!

    Wonk-wooonkkk!

    -1 Votes

Post your comment