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1.1 599 Reviews

Whataburger Complaints Summary

10 Resolved
578 Unresolved
Our verdict: If considering services from Whataburger with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Whataburger reviews & complaints 599

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Newest Whataburger reviews & complaints

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K
5:43 pm EDT
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Whataburger #burgerversecontest

My Favorite Whataburgers
(sing to the song, ”My Favorite Things” from The Sound of Music
Kay King - [protected]@comcast.net

So Sweet and Spicey, that Whataburger Bacon Burger,
Whataburger Patty Melt or Chop House Cheddar Burger.
Triple Meat Whataburgers just make me sing.
These are a few if my favorite things.

Buffalo Ranch Chicken Strips and a Whatachick’n Sandwich,
Onion Rings and French Fries and yummy Hash Brown Sticks.
Please add Avocado Bacon Burgers
These are my most favorite Whataburgers!

(Unable to submit this via facebook, twitter or instagram.)

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11:33 pm EDT
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Whataburger complaining about product and service.

I went by drive thru at Whataburger located at I10 and DeZavala. I ordered burger meal, several pies, and a side of gravy. The burger and fries were cold. They weren't even warm. In addition, I did not get my side of gravy even though I was charged for it. Also, I would have appreciated it if they would have included some napkins in my order. I had heard that service and quality was going down at this location; but, I did not realize it was this bad.

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J
2:06 am EDT

Whataburger customer service

I get they're really busy at 2 o'clock in the morning on a Saturday. But they can at least say hello and even let me finish my sentence I wanted jelly in the way just kept going in the bag you got it in the bag. And of course there's no jelly in the bag so my sausage biscuits ruined because that's what I wanted and I didn't want to deal with a rude lady. I am a general manager of a fast food restaurant and if any of my employees talk to me the way this lady was talking to me they wouldn't have a job.

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3:41 pm EDT
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Whataburger the chicken strips and fries

This is the second time I have visited the establishment after 10pm and ordered chicken strips and they were old and hard as a rock and the fries were cold and hard. Each visit I noticed the server was the same gentleman. I had a gastric bypass and I can not eat hard foods. When I pay my money for hot fresh food, that's what I expect to get. For the strips to be old and hard on both occasions, this leads me to believe they are doing this regularly. I threw the food a way both times and I'm very disappointed at the Whataburger highway business 71 location. Something needs to be done about this because this is poor customer service.

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6:20 pm EDT
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Whataburger I am complaining about sexual harassment of one of your manager toward my girlfriend.

Hello Iam writing whataburger because one of your Manager in charge of Whataburger store #266 on the following address 3639 Westheimer Rd, houston Tx 77027. Has a bad attitude toward my Girlfriend, in fact she was working for Whataburger and left the location because of that and I was complaining a lot. When she was working there he keeps texting her late in the night talking about things that are not related to the job. After she left whataburger she clairly told him not to text or call her no more, but this guy keep following her and was even at her new job area yesterday to talk to her and she just told me. So I don't want no problem with someone in your company but just tell Mr Oscar Rivera to leave my girlfriend alone and mind he's business.

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M
2:55 pm EDT

Whataburger service at #944

2965 Hwy77 N, Restaurant 944, Waxahachie, TX sucks at their drive thru service. I was there in the drive thru on Friday afternoon at April 21st, 11:36 pm per the receipt: order#542947.
I was in the drive thru for over 20 minutes. They took forever to take my order as I was put on hold not to mention the customer in front of me was waiting to order too before it was my turn.
After I got my drinks, I waited another 7 minutes until finally some random worker asked if I needed something.
Exasperated by now I said "yes! I need my good that I paid for 7 minutes ago!"
I am sorry after I got back to work I had only 5 minutes left to eat ...really sad about the lack of speed in the drive thru

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J
11:30 am EDT

Whataburger being ask to come in for interview

I don't mean no harm and not trying to get no one in trouble. My name is joe reliford, wednesday just passed i was called several time to come in for an interview. Lost phone bought another one, listen to my message i gotten one from whataburger i was very happy because i've been trying that complaint out for months. So when i got that message i was out of my mind and thanking god because i needed a job. I called the store and the lady the manager asked me to come in on wednesday i was praising her and thanking her and told her that i would truly be there and on time, she wanted to see me at 9.00am. I'm right down the street from them. On april 12, right at 9;00 am state walked in the building on our annual book. You never no when they come u have to be prepared and make a good score, i also work at a nursing home and i was going to leave on my break to be at my interview on time. When state is in the building no one not anyone leaves the building not even for lunch the company supplies the lunch for every one. I called the manager at 8:00 am and apolozied and could i come in another time. This was durning breakfast and she couldn't come to the phone at this time. I knew that i just wanted to let her no why i wouldn't be there. One of the team member was telling her what i said and she told her to let me no she would call me back after. I said thank u to her. I waited on that call all day and nothing so i called before the lunch hour and she was still un able to come to the phone. That night the number she called me on i sent a text and try to explain what had happen. State was in the building for three days. The last day that left and i call he manager i was feeling really bad i lost a job before i even had be trained. I never got a chance to speak with her again, i even went there and was told they the would relay the message to her i lost the paper i had her name and number on it. I just want to no was it a prank or did i really have a interview. I've been putting a lot of applications in and taking my time doing survey seeking work. My name is joe reliford [protected]

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8:34 pm EDT
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Whataburger no service

The last 2 times that I was in the "Firewheel" Whataburger location, I received ZERO service from the manager at the check out desk. The first time was about 4 or 5 days ago and the manager who was brown skinned, I assume Hispanic was talking to a gentleman in a business suit not 5 feet from me and this went on for several minutes. He never acknowledged my presence and totally ignored me white talking to this other gentleman. No one else offered to take my order so I gave up and walked out of the store and no one ever attempted to stop me.
I came back to the same store this morning and again waited about 3 minutes and a girl fixing food in the service area saw me standing there alone and said that she would be right with me. No one else was waiting for service.
I knew that she was not going to wait on me because she had on a clear plastic apron and was preparing food. She then started calling out across the store for "Raymond" which she did about 5 times. I could see who I assumed was Raymond standing outside the back door and I was not sure what he was doing but he was not waiting on me. After about 5 total minutes of waiting, I just walked out again.
Thank you,
Pete Todora
[protected]

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Q
6:48 pm EDT

Whataburger incorrect order, lost phone order, long long wait

On 4/5/2017 5:45 to 6:40 mass confusion at the Portland Watersburger. They left off a chicken sandwich entirely, my double meat #5 only had a single patty and was cold.
We called in to get the chicken sandwich. When my son arrived they had lost the phone in replacement sandwich and had to wait for 30 minutes. The initial order took 15 minutes. Total time was almost an hour!

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R
10:18 am EDT
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Whataburger injury caused by your employee

Friday March 31, 2017 I purchased a medium coffee at the Whataburger located at 6300 gulf freeway LaMarque Texas 77568 thru the drive - thru

Upon the employee handing me the coffee the lid came off and she spilled the coffee on my left hand. As I screamed she then corrected the lid and went to hand the coffee back to me with no concern for my burnt hand and wrist area. I asked for some napkins to wipe off the HOT coffee. Another girl had came to the window which appeared to be the Manager and the employee waiting on me advised her she did not put the lid on correctly causing it to spill on me. The girl said sorry and handed me the Coffee. Being in the drive-thru and not wanting to hold up other customers I drove off to work

upon arriving at work which is just down the road maybe a half of a mile from Whataburger - my hand and rist area was burning even more and became very red and swollen

One of my employees took pictures said just in case I might need to seek medical attention which I thought well I should let the Manager of the Whatsburger Store located at 6300 Gulf Freeway LaMarque Texas 77568 at least know what happened
I then called Whatabuger Manager on duty a female employee - Upon advising her what happened and that I might need to seek medical attention she stated the employee said she was sorry and she gave you some napkins what else do you need ! Really this is how you treat a injury long long time Whatabuger customer and my first job was working at Whatabuger in Texas City, Tx [protected]

Do to her lack of concern I advised her I would file my complaint with corporate and again didn't care

so here we are ... I have pictures if you would like to see them

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S
1:10 pm EDT

Whataburger unprofessional conduct

I am a manager in Roanoke Texas. Today a member of your team stopped by trying to recruit my employees. This is unacceptable and unprofessional behavior. I have given the professional courtesy not to do the same to your restaurants. Of course, I don't need to go to other restaurants to recruit people because I know how to recruit properly. I am also a very ethical business woman that doesn't have to stoop to that level. Please try to ensure your management team receives the proper training and coaching so that we don't run into this same problem in the future. If you need any pointers on proper recruiting techniques, feel free to contact me. Thank you for your time.

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10:09 pm EDT

Whataburger ignored my request

I pulled up to the drive-through and requested a large coke with no ice, the person taking my order asked me to repeat myself. I repeated myself and asked again for a large coke with no ice. Once I received my drink I instantly noticed that it had more ice than usual. I drove home and took the ice out to find that only 1/3rd of my cup even had soda in it.

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4:48 pm EDT

Whataburger service and food

I went to Whataburger in Abilene TX #523 893 East Highway 80 and there was a young man named Mario who was either a team leader or manager didn't say on his name tag but had a kaki color shirt and was fixing his drawer he said he would be right with us which we stood there for a good 5 mins before he helped me us I mean I use to work for whataburger that's not customer service when u have 3 more team leaders in the back and one fixing a drawer and letting customers stand for 5mjns and it was not even packed in the dining area also my whatachicken bites were so dark from the oil that was not cool the oil needed to be changed and they are letting those go out like that not good and Mario didn't offer cheese for the double burger #2 patties were cold my husband said and my Texas toast was so cold I had a horrible experience there at this store won't go to that one ever again thank you hope this gets fixed

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4:09 pm EDT

Whataburger monterey melt whatameal

Well the only good part of the whole order was that I got it fast. But i got home and grabbed the fries and they weren't hot or even room temperature. And so I grabbed my burger and it's dripping all over my hand just from taking it out of the wrap. And it's severely smashed almost not recognizable as a burger. I've never had a problem with whataburger before. It's always been good food, fast service, friendly environment. Oh and when I was at the window before receiving my order, I was if I wanted ketchup or anything. Literally the woman said "anything" never heard that in a restaurant establishment. But I over looked it. I did tell the woman that I wanted ranch. But instead of ranch, I receive ketchup. Honestly I do not ever plan on going to that whataburger in the afternoon ever again. I'm extremely disappointed.

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2:41 pm EDT
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Whataburger I had a sharp piece of plastic in my hamburger

Hi I was eating a number 2 meal and I found a piece of sharp piece of plastic guess it was in the meat it poked my gums in my mouth I love eating at whataburger but know I don't know. I'm just lucky I didn't choke on it I reported it to the store the store is restaurant 926 114 broadhead road waxhachie tx 75165 the date was 3/21/2017 they gave me another meal to replace that one just wanted let you know thanks you for your time have a wonderful and blessed day. Jim

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2:22 pm EDT

Whataburger foreign pieces in meat

I went to the Whataburger on 28th and Main in Fort Worth Texas on the 21st of March at 1252pm. I was eating the burger on the way back to work when I bit into something hard. I spit out what was in my mouth and noticed some pieces of red hard rock like materials, almost like brick / tile / or slate. I thought there was a piece on my tooth but realized it had cracked a chunk off of my lower tooth.

I called the manager and explained what happened and took the food back as she requested. I gave her my information and took a picture of the pieces I found. I was offered a new burger... sorry but after breaking my tooth on one I wont be going back for another burger for quite some time.

I am going to need to get my tooth fixed and will want that taken care of.

Whataburger
109 NE 28th St
Fort Worth, TX 76164

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10:25 am EDT

Whataburger service/product

I started going to the Whataburger on Hwy 105 in Conroe by the Conroe High School. Service is horrible. I mean the lady taking our order the first 2 days was nice but after we ordered we waited almost 25 min and I'm not kidding for our food and one of us didn't get ours so we had to wait longer. Our lunch break is 30 min. The next day we went back thinking the day before might of had been a bad day but nope same thing. When we get our food its cold so it had to have been back there for awhile. They never ever say sorry for the wait or anything. So we gave it one more chance I ordered onion rings waited 17 min I times it for them had to rush back to work. Its sad because our store is about to open and since we only have 30 minutes we don't have many places to eat at, So I guess we will be bringing our lunch. We will no longer go to that Whataburger the one on Loop 336 is heaven compared to this one!

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7:07 pm EDT

Whataburger both service and food made

We have been going to the whataburger in Dickinson, Texas for some years now. We went there on a Sunday [protected] around 5:30pm where we ordered on number #2 and two # 1. One of the number ones was supposed to be without onions. We got our order quickly and was able to go home to eat our meal. Once we got our food out of the bag we realized that we didn't receive a number # 2 at all instead we received three #1. All the # 1 had onions and cheese. I understand that it's my responsibility to check my order, but when we at our food it was some of the worst food I've eaten in some time. My self and my family were very disappointed. I can say being a Texan this meal would probably be my last at Whataburger.

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3:33 pm EST
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Whataburger service

I went to whataburger today and ordered onion rings with my meal and didn't receive any onion rings at all. I also ordered a cinnimon roll which I didn't receive. It was bad enough the service was horrible, but than to not even receive what I ordered I am beyond mad! I called the store 3 times because I can't drive all the way back there right now and no one answers.

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9:44 pm EST
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Whataburger patty melt

I ordered a patty melt meal and a whataburger that had special requests which were to have only cheese pickles and ketchup for the burger and no onions or mustard. I nstead I got a whataburger without the requests, and not a patty melt but a burger with only meat, onions, lettuce and pickles. Very upsetting considering I was also charged for a patty melt and I waited for almost 10 min.

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Whataburger Customer Reviews Overview

Whataburger is a popular fast food chain that has been serving delicious burgers, fries, and shakes since 1950. Our website has received numerous reviews from satisfied customers who have praised the restaurant for its quality food, friendly service, and affordable prices.

One of the most common positive points mentioned in the reviews is the taste and quality of the food. Customers have raved about the juicy burgers, crispy fries, and creamy shakes that are made with fresh ingredients. Many have also appreciated the variety of options available on the menu, including vegetarian and gluten-free options.

Another aspect that customers have praised is the friendly and efficient service provided by the staff. Many have noted that the employees are always welcoming and helpful, making the dining experience even more enjoyable.

Customers have also appreciated the affordability of the food, with many noting that the prices are reasonable for the quality and quantity of food provided. Additionally, the restaurant's cleanliness and comfortable atmosphere have also been praised by customers.

Overall, Whataburger has received overwhelmingly positive reviews from our website's users, with many recommending it as a must-visit fast food chain.

Whataburger In-depth Review

Overall Rating: I would give Whataburger a solid 4 out of 5 stars.

Food Quality: The food at Whataburger is consistently delicious and satisfying. The burgers are juicy and flavorful, and the fries are always crispy.

Menu Variety: Whataburger offers a wide range of menu options to cater to different tastes and preferences. From classic burgers to chicken sandwiches and salads, there is something for everyone.

Pricing: The pricing at Whataburger is reasonable for the quality and portion sizes. You get a good value for your money.

Customer Service: The customer service at Whataburger is top-notch. The staff is friendly, attentive, and always willing to accommodate special requests.

Cleanliness: The restaurants are always clean and well-maintained. The dining areas and restrooms are regularly cleaned, creating a pleasant dining experience.

Ambiance: The ambiance at Whataburger is casual and inviting. The restaurants have a relaxed atmosphere, perfect for enjoying a meal with friends or family.

Speed of Service: Whataburger is known for its fast service. The food is prepared quickly, and the wait times are usually minimal, even during peak hours.

Online Ordering Experience: The online ordering experience at Whataburger is seamless and user-friendly. The website is easy to navigate, and the ordering process is straightforward.

Delivery Options: Whataburger offers convenient delivery options through third-party delivery services. This is a great option for those who prefer to enjoy their favorite Whataburger meals at home.

Special Offers and Promotions: Whataburger frequently offers special deals and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility (Locations and Hours): Whataburger has numerous locations across the country, making it easily accessible for most people. The restaurants also have convenient operating hours, ensuring that you can satisfy your cravings at any time of the day.

Dietary Options (Vegetarian, Gluten-Free, etc.): While Whataburger is primarily known for its meaty burgers, they also offer vegetarian options and can accommodate certain dietary restrictions. However, the gluten-free options are limited.

Social Responsibility and Sustainability: Whataburger is committed to social responsibility and sustainability. They source their ingredients responsibly and actively participate in community initiatives.

Loyalty Program: Whataburger has a loyalty program that rewards customers with exclusive offers and discounts. It's a great way to save money while enjoying your favorite meals.

Mobile App Experience: The Whataburger mobile app is user-friendly and convenient. It allows you to easily place orders, customize your meals, and earn rewards.

Drive-Thru Experience: The drive-thru experience at Whataburger is efficient and well-organized. The staff is quick and friendly, ensuring that you get your food without any hassle.

Breakfast Options: Whataburger offers a variety of delicious breakfast options, including breakfast sandwiches, taquitos, and pancakes. It's the perfect way to start your day.

Beverage Selection: Whataburger has a wide range of beverage options, including soft drinks, milkshakes, and iced coffee. There is something to quench every thirst.

Kid-Friendly Options: Whataburger has a kid-friendly menu that includes options like chicken strips and grilled cheese sandwiches. It's a great place to bring the whole family.

Catering Services: Whataburger offers catering services for events and gatherings. They can provide delicious meals for large groups, making it convenient for any occasion.

Community Involvement: Whataburger is actively involved in the community, supporting local charities and initiatives. They are committed to giving back and making a positive impact.

Overall Value for Money: Whataburger offers great value for money. The quality of the food, combined with reasonable prices, makes it a worthwhile dining experience.

Recommendations and Improvements: One area where Whataburger could improve is in expanding their gluten-free options. It would be great to see more choices for those with dietary restrictions.

Summary and Conclusion: Overall, Whataburger is a fantastic fast-food chain that consistently delivers delicious food, excellent customer service, and a pleasant dining experience. Whether you're craving a juicy burger or a satisfying breakfast, Whataburger has you covered. With its convenient online ordering, drive-thru service, and catering options, it's a go-to choice for any occasion.

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Phone numbers

+1 (210) 476-6000 +1 (800) 628-7437 More phone numbers

Website

whataburger.com

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