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Wells Fargowells fargo dealer services

1
L Mar 08, 2017

In 2013 I purchased a vehicle via Car max and was financed with Wells Fargo Dealer Services, I purchased GAP insurance with the loan In 08/16 I was contacted by Wells Fargo who offered me refinancing at a lower rate.

I refinanced my vehicle over the phone and was advised that my GAP coverage was included. My vehicle was in a accident and recently deemed totaled. I was just advised by Wells Fargo I no longer have GAP coverage. I was advised my GAP was cancelled when I refinanced the vehicle and the money left in the GAP was forwarded toward the principle balance.

I was never informed about my GAP policy being cancelled and was mislead by the Wells Fargo customer service rep who refinanced my vehicle.

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