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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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3:27 pm EDT
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Wells Fargo escrow account shortage

I live in Pearland, TX. The Southlake Subdivision. After paying a monthly mortgage of $1, 926.97 for the past year, I was informed that beginning May, a month from now, my payment is going to increase to $3, 222.72 due to a $9, 959.04 shortage in my escrow account. What the what?!? Is this legal? This is the second time the escrow has increased leaving me with a shortage. Last year the escrow shortage was a whole lot more manageable. This year, thank God I'm able to work through it or I would be needing to be finding another place to live. Aka, Foreclosure! Are taxes going to increase every year? Is there going to be another seismic shake in my escrow account that's not in my favor?

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11:42 am EDT

Wells Fargo very unprofessional and involving customers in workers gossip

I am familiar with a young lady who is the " employee of the month " at this particular Wells Fargo in Safeway off of 115 named Alana. She was not very helpful to my sister in law, whom I was there with. My husband used to have an account with her then closed it because she was not helpful. He then continued to go to that bank for his work to pick up money every other day. He stopped working there and about a week after, my husband and I went into the Safeway, where she stared at us together in shock and awe. Apparently, there was some inappropriate flirting between the two of them prior. Now, every time I go to that Safeway, I am being talked about where I can hear it, I'm being stared at ridiculously, and it's very uncomfortable. She has all the people that work in the bank staring and whispering. I don't know if there was more to her and my husbands relationship, but I assure you, from what I know, there is definitely something else going on. If I can't resolve my issue here, I will take it higher up. Thank you for your time and patience. Erica Kupihea

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11:19 am EDT
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Wells Fargo safe deposit box

I received my bill to renew our box, we personally went to bank at 601 Us Hwy N Ponte Vedra Beach, Fl 32082, we told them we no longer needed box but have lost the key. They told us not to worry and to keep looking for key. Next we receive a notice we were gonna be charged a late charge again went to bank and talked to two gentlemen at the desks, they told us don't worry just keep looking for the key. Then we get a letter saying they are going to break into the box. I called and talked to Rafael, who said he needed to go higher up to handle and would call me back, I also wrote them about the problem and how the bank told us to handle. I got no response from Rafael or letter, I emailed again no response. Now we understand they broke into the box and we owe $220.00 to get our belongings back, which I don't believe they are returning everything we left in there. Again I called and talked to Rafael who said he can't help us with it although letter said to call them at branch and now we owe $325.00. I believe we are being taken advantage of due to our age I'm 67, also I believe they have treated us like this to up the charges and increase their profits.

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3:11 pm EDT

Wells Fargo lousy online service

I attempted to address my Wells Fargo account, but was unable to get to my account because of persistent attempts by your company to get me to fill out a questionnaire. Even with attempts to not answer the questions (black X in upper right hand corner of box), I was sent to this group of questions. Since it was unavoidable, I answered the questions, but was unable to access the account without taking one of the free gifts. I do not want a free gift from you.. I still could not access the account. I called your number on line and after several min of waiting got a human. They were unaware of this questionnaire and transferred me to online services. They were unaware as well. Both were very helpful. Following more directed questioning and a search by William (the online employee) he did indeed find that I was correct and, he is to take that nonsense off of my line.
I believe that you earn enough money both as a large banking system protected and supported by the US as well as numerous documented and recognized felonious acts, that you do not need this obstruction to your customers who have stuck with you through these nefarious acts.
1) Please stop this unwelcome and intrusive obstruction
2) Try your best to let your employees know something about the business and policies that impact your customers.
Wasted time: 1.5hrs, date 3/17/17

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8:57 am EDT

Wells Fargo credit card/personal loan

I spoke with a customer representative in reference to removing my work number from the contact list. My co worker was contacted and it was quite embarrassing to have my co worker relay a message to me while I was out of the office. I do not want my place of work to know whats going on personally with my finances. Once that was cleared up the representative informed me that i had a payment that was 87 days past due. I needed to hang up because i was pulling up to a place of business. The representative refused to let me hang up. This is the third time i have been bullied by a representative to make payments on my accounts. I am experiencing extreme financial difficulties. I want to make on time payments but i am unable to at this time. So persistent calls all day and night on my work and personal phone does not help me make payments. It is a form of bullying I will not tolerate representatives disrespecting me and bullying me into making payments that i just plain cant afford to make. Im not sure who to speak to about this but i will let my social media outlet know of the lack of of respect and concern Wells Fargo has for its customers . I hope someone reaches out to me promptly

Melinda Audige
[protected]

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9:45 pm EDT
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Wells Fargo phone

Wells fargo bank called me and said that my request for application had been refused and my reply on the grounds that it was refused was because I was not a permanent resident and because I had "debits" not necessarily with wells fargo. But I did not open any calls for a complaint about application and I only have a passport, how do I have debits or debts with the country? I felt embarrassed that I have the tourist visa and I do not have a document to be with debt in the country.

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6:49 pm EDT

Wells Fargo auto loan

At the end of January my car was stolen. My insurance company was notified immediately and began their process shortly after. 15 Days later, my car was found in a police pursuit which ended in a manner that had my car deemed totaled. As soon as I hung up with highway patrol informing me about my car, I called my insurance company and contacted you shortly after. In this time, I was being very proactive in trying to see what it was I needed to do. Nothing was mentioned about me having to start the claim for GAP insurance until 9 days after my car was found. I completed the claim that Friday evening and talked to customer service with you, my insurance company, and the dealership from where I bought my car. The dealership tells me they are normally the ones to initiate the GAP claim. During all this time I stayed calm. I got very frustrated talking to your company, insurance, GAP insurance, and dealership due to everyone giving me different responses. I call one company they inform me I need to talk to another who tells me to talk to the company I first spoke with and then another company when I told them I talked to the first suggestion. I called each company many times, most being more than once a day. I was trying to gather paper work to complete the claim just to get a statement of some sort to bring home a new vehicle I am now leasing. It took an entire 7 whole days to get this paper where I got it from the dealership and it was the last day for my rental to be paid for. During all this time, due to lack of communication, lack of response, lack of response to questions that were useful, and big lack of competence, I get notice from the GAP insurance company weeks later (approx. 2) that I needed 2 more documents. The next day, I get a letter from your company stating I need 2 completely different documents that were stated in first letter. Before I got the chance to call, I receive a phone call from your company stating I still have to pay on my loan. I inform I cannot afford to make 2 car payments when this matter should have been dealt with already. I am told I can deactivate auto pay and pay at my convenience and contract says I should continue paying. In all aspects, I agree, I would continue to pay, but because of the lack of competence and everyone giving me the run around because they do not want to do their jobs, I strongly disagree. This matter should have been taken care of by the people who are responsible to do their jobs regarding this. I do not know what sort of documents I can attach, but I am sure you would be able to listen to recordings of all my calls with your company. I am not asking for a refund, I am asking you do not make me continue to pay on something I cannot afford with a new payment on my hands when I took the initiative and tried gathering information from the start. I went through the nightmare of my car being stolen by drug addicted felons, why is your company punishing a customer that has never missed a payment and never had a complaint until now. I am being screwed over big time when I was trying to make sure EVERYTHING I could do to help was getting done. It is not my fault your company cannot communicate with other companies involved and none of the companies seemed to be competent enough to do their jobs unless I called every 5 minutes. Car insurance got their stuff done quickly when I started calling 3 times a day. Why is it that your company is screwing over someone that had not only been through this nightmare, but was offering to help any way possible to gather any information needed. More than 21 business days has gone by since I submitted all documents I could gather and had other involved parties aware of needed documents to send to you. If I took the initiative to call and check the progress and see what I needed to do even though I was informed the dealership could handle it, the LEAST you can do is hold up your end and realize you are the ones that are part of the screw up here, not me. Get it fixed or I start just going up the chain until I get answers and I stop getting screwed over from lack of competence

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6:33 pm EST

Wells Fargo wells fargo dealer services

In 2013 I purchased a vehicle via Car max and was financed with Wells Fargo Dealer Services, I purchased GAP insurance with the loan In 08/16 I was contacted by Wells Fargo who offered me refinancing at a lower rate.

I refinanced my vehicle over the phone and was advised that my GAP coverage was included. My vehicle was in a accident and recently deemed totaled. I was just advised by Wells Fargo I no longer have GAP coverage. I was advised my GAP was cancelled when I refinanced the vehicle and the money left in the GAP was forwarded toward the principle balance.

I was never informed about my GAP policy being cancelled and was mislead by the Wells Fargo customer service rep who refinanced my vehicle.

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10:24 am EST

Wells Fargo your lincoln city location

Everytime I come into your bank in Lincoln City there is always a line because only 1 teller is helping customers while 3 others our on there phones eating pizza. it took me 25 mins just to get a cashiers check. The one teller who was nice and working was named Tanay and she was wonderful. the other ladies were talking loudly about what food they were craving and how they were planning on ordering sushi while there is a line at the door. Very unprofessional

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3:41 pm EST

Wells Fargo customer service

1.) Don't make promises you can't keep. Such as calling me back.

2.) Lengthy holds at the branch level. I am tired of being placed on a hold or not getting an answer.

I came into the Destin branch today and withdrew some money on my lunch. I asked if I could turn off my debit card and have one mailed. Customer service was busy but I had an hour to get lunch, gas, and get cash as I didn't have a card. I asked the teller to have someone call me since she verified me in person with my ID. I was told customer service would, they did not. Then I called later and was told that since they couldn't verify me over the phone to call customer service. You saw me in your branch with ID in hand. I had the same mailing address on file for it to be sent to. Ask some questions first and then decide what you can do for your customers you close at 4pm. I work in banking there is no way I can see you in a branch. Work with your customers.

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Update by finally frustrated
Feb 22, 2017 3:43 pm EST

Also, Your support of the Dakota Access Pipeline is enough in itself to make people want to close accounts.

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pobarjenkins
Minneapolis, US
Feb 23, 2017 2:51 am EST
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I don't know why you requested that you receive a call when you could have called of your own volition. Additionally, if you work in banking why did you not include the required materials to be verified over the phone? Even if the person who verified you in person answered, they could not guarantee that it is you they are speaking with and therefore need to authenticate you.

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11:13 am EST

Wells Fargo branch palm beach gardens

I believe this branch is violating the EEOC. I have been applying to this branch for about six months and they have had no openings. when a opening was acquired seems they weren't hesitant to hire a female. I feel they are hiring based on "sex" as all of there tellers are females other than a personal banker who stepped down. I am very motivated to get in a banking career and have been a customer for seven years. I find it very weird when the branch manager is quick to see I don't have a credit card and will have a meeting with me to try and sell me there products. This approach is not efficient considering the recent scandal the company has had. It would seem nothing has changed from the looks of this branch, as each branch individually represents "Wells Fargo" as a whole. I would like for the company to take action as there are many other branches that I'm sure are violating EEOC.

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12:17 pm EST
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Wells Fargo credit card - visa services

I applied and received the Visa zero percent interest card approx. 60 days ago with original application with request for balance transfer for american express. I never received the balance transfer, called x 5 phone calls, I was told transfer request was missed and they would have to send a check, next call I never recieved they said they could still do electronic, 3rd call told check sent 12/20/16 never received and another call 1/19/17 supposedly form to stop payment and restart process, 2/18/17 5th call never received form, still no check or transfer occurred and now defeated the purpose of no interest and balance transfer option. Very odd that I recieved a invoice for my 3 purchases yet none of the above transactions were able to be recieved which leads me to believe they were never sent or followed through on. Today 2/18/17 I was on the phone for over 36.46 mins. and when supervisor Vicky came on line I was asked to hold after another 8 mins. I hung up. I have had my mortgage through Wells fargo for 15 yrs. and this is the worst customer service line of provider that I deal with. I obviously made a mistake in thinking that Wells Fargo could be trusted to offer what was advertised and promised at time of my credit card applicaton acceptance. I have been unable to get resolution on a basic function of balance transfer for 60 days. I beleive I am due a apology, and if I had the opportunity to switch providers for my mortgage I will take also switch providers for that due to you cant get your act together. I will be closing my zero percent visa card if I do not recieve resolution by 2/20/17 with a balance transfer to orignal request.

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Update by Michelle Meinke
Feb 18, 2017 12:18 pm EST

see above

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11:07 am EST

Wells Fargo wells fargo withholding insurance funds due to ineptitude!

Wells Fargo Insurance Claim Check department is the most inept group of clueless people that must walk the face of this Earth. They are more than useless at helping the homeowner get the correct paperwork to them - and they are SOOO pedantic about every tiny detail, even if the information is correct, but would require them to turn a page! The do not tell you that your documents are discrepant until you request a payment that could be months after submitting them. They do not care one bit that you may be without a home or have little children that are disrupted and that their prompt service could make such a traumatic experience such as losing half your house to a fallen tree - within 3 feet of a 3 and 9 year old - a somewhat less devastating experience. Each call to them usually takes an hour or longer and normally requires two to three managerial escalations to reach someone that has somewhat of a clue on how to help you. I am horrified that my mortgage is with them and for this reason alone I am considering refinance with another bank. I never want to have to experience this stress again. They win the prize of WORST customer service E.V.E.R.!

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SandraV
, US
Nov 28, 2017 5:25 pm EST

I lost my home due to flooding and thankfully I have flood insurance which was not required by our mortgage company. A week before the flood, CitiMortgage sold our mortgage to Nationstar LLC, which is now Mr. Cooper. They also use InsuranceClaimCheck.com and so far my experience is horrible. I never received an advance from my insurance, so I called them the day I overnighted my check and explained my situation. Since I never received and advance I already paid $60, 000 out-of-pocket to my general contractor since it's already been 3 months and I want to get back into my house as soon as I can. They told me that day to upload all the paid invoices and that they would request to get those reimbursed. They said it would take 3-5 business days. Called the end of that week to check and the next person told me it was never requested but that she was glad to help and put the request in. Another week goes by, call again. Now they tell me oh yes we are going to send you a check of $6, 000 (like I am supposed to be happy with that). I pre-paid 60, 000 and not 6, 000! That does not help me at all. I ran out of money while my money is sitting in an escrow account. The point of insurance is that in case of disaster you can rebuild your home and get your life back to normal as soon as possible. This entire process just shows me the mortgage company collects the money and just sits on it and does not disperse enough. How do you want me to rebuild if you are sitting on my money? The most frustrating part of the flooding is not loosing my house but dealing with the insurance company and mortgage company. They are not there to help you at all and get you back on your feet quickly, they are just delaying the process with red tape.

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Jess122779
, US
Oct 30, 2017 11:47 am EDT
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Having to go through this also I agree. My next mortgage or refinance will NOT be with Wells fargo for the reason of dealing with InsuranceClaimCheck.com.

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user1638840
, US
Feb 17, 2017 8:01 pm EST
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My husband and I agree 100% regarding insurance claim checks! We were told by our local Wells Fargo branch here in Arlington, Tenn. that we have to mail our insurance claim check to them!? We advised to the CSR that we will not send our check to them. They advised that we would have to pay our contractors out of our pockets and then Wells Fargo would reimburse us? Yeah right! We advised that we do not have that kind of money! They then advised the Rep at the branch could fax the adjusters work sheet, and in 2-3 days we could just drop by the branch and the Rep would gladly endorse our insurance claim check! Not! We called back to our local branch and the Rep Mrs. Leak now states that the information from the claim/loss Dept. was incorrect! Now she states we are right back where we started! We were advised by Ms. Leak that we now have to wait 10 DAYS, for Wells Fargo to approve or deny the endorsement of our insurance claim check! More pain and suffering, house with ceiling's tore out, walls tore out, from frozen pipe that burst in our attic! They seem to not care ! They have kept several customers insurance claim checks, and never gave them any of the money to rebuild their homes lost to wildfire's. They applied all of their insurance claim check to their loan! This is awful, unprofessional, and so disrespectful to all customers who have went through such terrible experience's with Wells Fargo. We have already addressed our Atty. regarding this matter this week, as all just happened this week. We pray for all who have been harmed financially, emotionally, etc. by Wells Fargo Home Mortgage.

Dennis and Karen Lax

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8:38 pm EST

Wells Fargo unethical behavior bestowed upon us, by wells fargo... february 15 2017

My husband and myself have two mortgages with wells fargo starting in 2004... Our payments on both properties were never late.
In october 2012, superstorm sandy devastated one of our houses. We maintained 3 insurance policies... Flood, homeowners and loss of rental income. Well, after attorney fees of $41, 000, we received a balance of approximately $56, 000.00 in which wells fargo has had the money in their possession for several weeks advising us the decision is with "the investors" and they will decide when and if they will release our money. We sent all the requested paper to wells fargo.
We have called and spoke with j. D. "specialist" for several months... Than derek "specialist"... Than mia "specialist"... Than amy "specialist"... Than brian "specialist" than transferred to cassandra who advised us she needs a couple more weeks to look over our paperwork. She also advised us that wells fargo wants to put the check in our name and the builder's name... Why? It is our money, and we battled for over 4 years, and now wells fargo wants to tell us how to dispense our money? Our money is being held by wells fargo for their own gain... We are not receiving interest, but wells fargo is. I wrote a letter to wells fargo stating our displeasure and abuse wells fargo bestowed upon us, and wells fargo hasn't even had the decency to respond.
Many specialists with titles only... And no answers.

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9:59 am EST
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Wells Fargo rossi merritt, can't deposit my promissory note

I went to several local bank to deposit a promissory note to purchase a car, they would not receive my promissory note I was told that I have to take out a car loan in order to purchase a car . They said I could not use a promissory note I'll let them know that I was a private Banker they still refused. I let them know about the UCC code, the bill of exchange Act and negotiable instruments.
Look like this is a corporate matter so I need someone from corporate to help me to deposit my promissory note thanks
ROSSI MERRITT. Contact number919.464.3302

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8:46 pm EST

Wells Fargo fraud

Have filed fraud with wells fargo but they told me since it's over their coverage liabilities so they are blaming me for not checking my account regularly. As results. They won't pay me back even though those are frauds and wells fargo has finished their investigation. And didn't provide me any info of the id theft. The problem is I have set up the email notifications when there are transactions but when those frauds happened. I never received any email.

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4:33 pm EST

Wells Fargo rude employee

On Monday, February 13th I called Wells Fargo Personal Loan Dept. as I was in arrears on my personal loan payment. A gentleman by the name of Kyle had called me, so I was returning his call. I spoke with a woman by the name of Kathy. I explained to her that I had had medical bills and credit card bills left by my ex-husband who is now deceased that I must pay. I explained this all to the Wells Fargo employee and she could care less. She was rude and totally unsympathetic toward my situation. I kept telling her that if WF could give me a few days to look at my finances that maybe I could make a payment or perhaps WF might be willing to restructure my payments to a lesser amount, but she kept insisting that I make a payment immediately. If this is the way WF treats their long-time customers then I want no part of this institution anymore. I'll find another bank.

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7:39 pm EST
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Wells Fargo negligence

Recently I was scammed.
I was sent a cheque for $2, 550, told to deposit it, keep $400, withdraw the balance & deposit into another account.

I discovered too late it was a scam.
I showed the cheque to a bank associate, he immediately told me it was fake.
The teller should have caught this.

I hold the bank responsible for allowing the cheque to be deposited.

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pobarjenkins
Minneapolis, US
Feb 11, 2017 11:31 pm EST
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It is absolutely ridiculous of you to attempt to put blame on the teller. Yes, one representative could tell it was a fake, but I'm sure many others could not. It has to do with experience. The teller that didn't recognize it could have been new or even may not have simply encountered this situation before. I'm sure many people could look at that and not know it's a fake. Clearly you didn't know either.

You are 100% responsible. First and foremost you could have done a quick internet search of your situation to check validity. Scams like these are the most common financial/internet scams around and common sense teaches you that you should be weary of such an easy profit. It's not the bank's fault that you are ignorant of such a common scam. They don't know your background or your situation and they should not be held responsible for not making assumptions (as they shouldn't anyways).

It is shameful to try and blame someone else for your mistake. Learn from what happened and move on.

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12:47 am EST
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Wells Fargo unjustified charges

Letter #1 - may 19th 2016

To whom it may concern:

I recently was informed that I owe around $600 for not having the correct level of insurance from november throughout april.

My issue with this is that I was never notified about this giant fee until it was too late and I will now be paying it off over almost 3 years.

I think what might have happened is that wells fargo dealer services has my address from 7 years ago when I first purchased the car and the correspondence was going there.

Once I received correspondence telling me to increase my level of insurance to fully comprehensive, I did so within a week, switching from nationwide (Policy #: ppnc0056203186) to geico (Policy #: [protected]).

I would ask that you please remove this fee that was incurred.

Letter #2 - october 31st 2016

Dear marna,

I just wanted to double check you received my letter dated 12 september. I have attached a copy of it again, just in case for your reference.

I did receive notification that the letter was received and that I could expect a reply, but I know how busy we all are and I know there is every possibility this got caught up or forgotten about.

I’m sure you can appreciate that the longer this gets put aside, the longer I am forced to pay this excess premium.

One horrible feature of having this fee automatically tacked onto my account, is that until it has been paid off (Still years to come) , I am unable to save a card to my account for automated bill pay. I am not very good with dates and very busy (Trying to make money to pay off my car loan!) , so it is not uncommon for me to forget that my payment is due and therefore receive late fees on top. I feel like this is a never-ending spiral and I am just becoming more and more in debt. I just checked my account and I now owe $549.87!

I know this matter is very tedious and minor with regards to the scope of things you must deal with on a day to day basis, but I would really love if we could get this figured out at your earliest possible convenience.

Thank you so much again in advance. If it is easier to contact me electronically or via phone, my email is sean. [protected]@gmail.com and my number is [protected].

Letter 3 - january 5th 2017

Dear marna,

I am failing to see why you sent me a letter in the first place, if nothing was going to be done about this anyway.

I just checked my account again and my payment is at $563.28 because the automatic debit is not in place and I have a terrible memory.

Please help me. I have tried everything. This shouldn’t be so hard. Surely we can communicate via email instead too?

Previous correspondence attached for your convenience again.

**i have now tried to apply for a house and found that the two payments I refer to above have dinged my credit score. So now it shows that out of over fifty payments i've made to you guys over the past few years, these last two have impacted me so much I am now unable to apply for this house.

I have even resorted to communicating via twitter, as it seems to be the only medium where I get an answer.

Please please please please help me.

[protected]
Sean haigney
[protected]@calicraftcocktails.com

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7:56 pm EST

Wells Fargo deposit a check

i tried a deposit a check with my and my husbands name on it to my checking account. I thought it is an easy task and went to the cowel branch in Davis, ca. First the tell told me that I need to open a joint account for depositing the check but she was very polite. If not, the check could be bounced back. I told her I take the chance and just deposit it. She went inside and then a mid aged lady with long hair came out and told me that I need to bring my husband and he needs to put his thumb print on it for the deposit. I laughed I never heard about that. I told her I don't think necessary and might think to switch to chase since it is so inconvenient for us. " it is fine! You can change the bank!" She cried to me. I called customer service to ask whether it is their policy. Even the customer service thinks it is unheard. I dont know whether if I am white I will be treated differently at the bank.

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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