The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Wells Fargo Mortgage / terrible service

1 NC, United States Review updated:
Contact information:
Phone: 800-569-4287

This a long story so bear with me plz... In December of 2007 I contacted Wells Fargo to discuss my options for bringing my mortgage current, I spoke to a Loss mitigation specialist, she informed me that she could help me with getting a loan modification. I gave her all the info she asked for as far as the budget, income, and anything else. I asked her what do I do now, she said just call back every week to check on the status of the loan mod, After agreeing to do so I hung up thinking I had done something good... Boy was I wrong. That was Dec 23, 2007. In Jan of 2008, the first week of I called back and spoke to someone else in Loss Mitigation, after giving all the info, she asked me what I needed I told her I was told to call in every week to check in on the loan mod process. She told me that it was still in review to check back the following week. I did call back for the next two weeks and got the same response from the Loss mitigation people. The 29th of January I called and spoke to yet another person in loss mitigation only to be told we had been denied the previous week, our only option at this point according to her was to pay the past due amounts or an acceleration letter was going to be sent out. (I have received the letter) I explained to her that I could not come up with that whole amount, she said ok and ask me my financial situation again as well as my income and monthly budget, I ask her why, she said so she could see about a repayment plan. After about 10 min. of giving info and holding for her, she came back with a repayment plan that pretty much gave me 10 days to come up with almost 6k, I explained again that it was not possible to do that. She then told me that since I would not agree with that plan that she was putting me back in the process for a loan modification, I asked her why do that, you just turned me down for one last week and what did she think my chances of getting approved for it a week later. She stated that a lot of people get turned down the first time but have a better chance the second time around. I agreed to go for it since I was told that foreclosure would start in FEB if I didn't get this done. I was told to fax in a hardship letter, a budget, and income proof, I went the same day and faxed everything off as I was told. She also told me to call in every week to check on the status. During the first week of Feb I decided to give our VA rep a call since we have a VA home loan. My VA rep said that they had no knowledge of us being late, I explained that we were late on 3 mortgage payments, I also explained the whole loan modification process I had just been through. She gave me a point of contact at Wells Fargo to call and discuss with her my options. In the mean time I also contacted a CCS (creditcouseling) to get finances in order and get help. I called Wells Fargo back and asked to speak to the woman my VA rep had told me about, the loss mit person told me that the woman I was inquiring about was no longer there and gave me the name of the lady that was reviewing our case(I have never been allowed to speak to her). I called the VA rep bck and informed her of the news about her contact, she said that was funny because she had just spoke to her 2 days before, needless to say I was confused... I again called back the following week only to discover that according to a young man there, that Wells Fargo was sorry for denying me for loan mod previously, and that I should have no problem getting approved. So again I waited, after 2 days of being impatient I called Wells Fargo back to find out that, according to yet another loss mit specialist, I was never being considered for a loan modification that she had no idea what I was talking about. So here I go again, I explained that I had spoken to a lot of people at wells fargo and had gotten a lot of different stories, at this point I was completely confused on how every loss mit person had a different story to tell me, I was also told during this time that I could not send them any money at all. After talking to someone else there a day later I gave my VA rep another call and said I was done with dealing with Wells Fargo and have decided to take out 4 payday loans to clean this up finally. Oh, as for the CCS company that I called that Wells Fargo recommended to me, I called them, done a whole workup with them and they sent off the papers to try and get me a repayment plan, the lady there said that she knew it was a shot in the dark because Wells Fargo hardly ever works with them to settle issues. (So much for trying to get other help) So to rap it all up Wells Fargo has told me for 3 months not to send them any money and to go with the loan mod, only to be turned down -approved-and turned down again, I am now 4 months behind as of Mar 08 and looking at dropping 8k on mar 1 08, I am unable to pay any other bills or food for the month but they will get their money... and I will be late again in apr 08 because I have to pay back all the short term payday loans. Thank you Wells Fargo for 3 months of messing around, and a huge headache.

Sort by: UpDate | Rating


  • Re
      8th of Jul, 2008
    0 Votes

    I agree with everyone on this comment board and I am so sorry to hear about all the trouble that you are all having. This is the reason I started my company. I have helped several people that have mortgages with ASC, Countrywide, and other mortgage companies that don't seem to care if they harass people or suck them dry. The comments I have heard are along the lines of trying to get blood from a stone or turnip, or something like that.

    I have a service that actually will take you out of the loop of contact with ASC, or Countrywide or whomever you have servicing your loan. All you have to do is tell me how we can help you. By that I mean, tell us what you are looking for us to do for you and we will pursue the help that you want, no matter what. We have all aspects of the mortgage business covered from being a mortgage mediation company, a title company, a real estate company, all the way to having access to attorneys for litigation or help to avoid foreclosure. No aspect of help is turned away.

    Let me tell you, most of the customers that I deal with have told me about the fear and the frustration of working with mortgage companies that don't seem to care or give them the runaround. To be totally fair, mortgage companies have their ways of dealing with people. Some are good, some are horrible. But one thing all mortgage companies love is being vague. When they are vague, they don't have to give you information until you ASK for it. How does that help you? How can you try to save your home if you don't know how to ask the right questions?

    That’s another reason why I created this company. I take your number out of their "system". When they mail you something, it goes to me. I take the burden away from you so you can live your life without the phone calls and the letters. And the rudeness!!! Oh, man, if I told you some of the stories I have heard...let's just say, it’s not pretty.

    I know that some people are going to look at this comment and go, this guy is trying to drum up business. Well, you're right. But here's the kicker. I used to work in mortgage collections. I used to make the phone calls and send the letters. I used to work around the people that make your lives hell. And I kept asking myself, why? Why are these people not being told about the help that’s readily available? Why are these people not being helped to make payment arrangements that are realistic? Why does this company care more about the money than about customer service when that is supposed to be their primary objective?

    That's why I got out. I can not stand collections. Just because they are hiding behind a company name they think that they can say anything or act anyway they like with the customers, being friendly with one and the next 40-50 they can treat like crap. Where is the customer service?

    I take all that frustration away from you and create solutions that work. I know that it may be hard to swallow, but I do. I have done it for several people. And I can do it for you too. If you want more specifics or just want to talk to me, call my office at 888-453-1518 and check out the website, which is being updated with a few new options available. And this isn't just for people facing foreclosure, people that are current and want to pay off their home early, call me. I can and will help as many people as I am able to. What have you got to lose? Website address is if not for you, best of luck. In all your endeavors.

  • Gm
      3rd of Nov, 2008
    0 Votes

    First of all, take the money you were going to give to WF and find a good, reputable ATTORNEY who specializes in dealing with mortgage companies and give the money to him and have him represent you. This is the only way you have a prayer of dealing with these thieves. Many reputable attorneys offer a free consult and will ask for a $2, 500 deposit or so. Make sure they have sued mortgage companies in the past and not just trying to get you to go into bankruptcy, which may not be necessary but lawyers love it as it is an easy buck for them.

    Do NOT talk to WF on the phone any more because they will not honor any agreement made and will have a different story every time. DO NOT sign anything that WF sends to you. DO NOT pay WF any more money because there is no guarantee that this will actually bring your mortgage current because they will just be tacking on late fees and God knows what else. They want to just drag this out so they can foreclose as quickly as possible.

    As bad as lawyers can be, WF is THOUSANDS OF TIMES WORSE. We have a lawyer now because WF has done the same thing to us and I could kick myself for not getting one earlier.

    Good luck and remember--Wells Fargo will not lift a finger to help you and, in fact, will go out of its way to foreclose. The only language they understand is litigation.

  • Ho
      7th of Mar, 2009
    0 Votes

    I have been dealing with Wells Fargo for since last July. I was asked to call in oct. After that I was told to submit application which I faxed and was never received. Of course I was surprised. I ended up submitting online and got a confirmation in second week of Dec. I also went to CCS and submitted the application via them. After calling every week, I am still in limbo and it is mid Feb already.

    Every time I was told to call in every week. I was also advised by the agents that in order to speed up the process, I should not be making any payments. The agents seem to have no idea what they are talking about. it seems they are just taught to mumble anything. The service totally sucks.

    The wells Fargo got tons of taxpayer bailout money for bailout but the CEO is more busy handing out bonuses or planning trips to Las Vegas.

    Every step in wells fargo takes 30-45 days. And then the agent will be kind enough to tell you that it can longer and there is no specified time. What a joke? They are only intrested in delaying. A very inefficent and mismanaged process. It is the worst service you could possible expect.

Post your comment