QUOTE FROM ANOTHER POST: " Worst customer service I have ever experienced, unprofessional, incompetent and unexperienced loan officers"
THAT DOESN'T EVEN BEGIN TO COVER THE HALF OF THESE LYING THEIVES PROBLEMS!
I called MONTHS ahead of problems I forsaw concerning money and my payments on the house... I can't even begin to desribe the shabby, unprofessional treatment we've suffered at these clowns hands.
They are hands down the biggest liers and untrained people I've ever encountered in the business world.
Their reps will say ANYTHING what so ever to make you think they are helping you when in fact they are just jerking you around with no intention what so ever of actually doing anything to assist you.
I personally believe this is done to make it appear to the goverment agencies that they ATTEMPTED to help you... this then covers their ### for taking the bailout money they were SUPPOSED to use to help distressed homowners with but instead used to buy other assets to build their own business worth!!
We made literally DOZENS of calls to them and got nothing but one run around after another:
Told the previously submitted documents had been lost no less than 10 times.
Were connected to the wrong departments over 3 dozen times when calling.
We even had one little jerk submitt a Loan application against us when we were only trying to contact Loss Mitigation to try to work something out??!!
(Please note, due to being transfered to the wrong people SO many times before I asked the little jerk no less than 3 TIMES, POINT BLANK, "ARE YOU WITH LOSS MITIGATION?" AND WAS TOLD 3 TIMES POINT BLANK, "YES, YOU ARE IN HE RIGHT DEPATMENT".
He then proceeded to make me give him all our financial info yet AGAIN, for at least the 10th time, taking over an hour to give it to him,
THEN he tells me "Sorry, they have declined your loan application."
I about had a seizure from the anger he caused me after realizing what he had just done.
These people are the most poorly trained and least skilled Customer Service Reps I have EVER DEALT WITH.
I'm fairly certain they are being told something along the lines of " Take the call, the more volume we generate and show, the better defense we have to show we are trying to help people. Of course DON'T actually do ANYTHING that actually helps anyone in trouble!"
IT'S UTTER ###, plain and simple.
We are giving them ONE LAST SHOT to negotiate in good faith on this loan modification request and if they screw it up or jerk us around in any way this last time that's that, we are filing Bankruptcy and letting a freaking Judge set them straight !
I'm sick of dealing with their dishonesty, dirty dealings, and total lack of knowledge about what it is they are supposed to be doing here by the fact they took Goverment bailout money, which was in fact given to them to AID distressed homeowners, not jerk them around!!!