They did the same thing to us---knowingly repo'ed my truck telling me I had been late 27 out of 36 times (lie) I had been an excellent customer until january 2010 when I had emergency surgery, could not work for 6 weeks and husband was laid off. I asked for one of the 3 passes to skip a payment that was part of the loan and they said no, it was not meant to be used when you were down and out.
so we paid each payment, albeit late-not more than 30 days, but paid. I hear a noise in my backyard, and they were repossessing it at 10:30 at night ran over my neighbors lawn and would not listen to anything I had to say. I can prove, through my bank statements, that Wells Fargo was paid each payment and when (and not late) but now that they have repossessed my truck, they do not care--they flat out told me too bad, they have my truck and if I want it back I have to pay a supposed missing payment (even though I can show it was paid) and over $500 in lates that just appeared on my account which again, we have not been late 27 times and then they are requiring me to pay 3 months in advance plus the repo and storage fees. I only have 16 months to pay on this truck.
Wells Fargo was not my choice, I had my loan with Wachovia, which was all fine and easier, but in March/April of 2010 Wells Fargo took over (and coincidentally is the month of the supposed missing payment).
they do nothing and do not care about any customers they have. they are not interested in helping anyone or actually doing their jobs, and they are all liars trained to be liars you get a different story every time you call and they never put their notes anything that is what you say. Liars and cheaters.