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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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V
12:00 am EST

Wells Fargo autopay unauthorized charges

My husbands has never applied to this autopay and they are trying to get $31.98 out of his account and so far it has caused him to have a huge overdraft that he can not pay because he is on lay-off from his job and it is very hard for him to pay this bill that this company has put him in this situation please get his bank account off the list thank you very much.

V. Ned

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Pete Chavez
,
Oct 28, 2008 2:24 pm EDT

My daughter is in a dispute with DirectTV over their service that was not working and asked to get it terminated. They owed about a total of $300.00. Wells Fargo allowed DirectTV to remove $1300.00 from their account, which they did not have. When they complained to Wells Fargo, the bank replied that it is in their contract that if money is owed to DirectTV they can remove the money from their account. When informed that the money owed is excessive and not warranted Wells Fargo said it would take about 2 to 3 weeks to resolve the issue. Meanwhile I would suggest to you if you have either Wells Fargo or DirectTV I would terminate the service asap. They now do not have enough gas money or groceries to get thru the week. They informed both companies but that fell on deaf ears.

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12:00 am EST
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Wells Fargo fraud and cheating!

When Wachovia Bank bought out World Savings, they acquired my two CD's which were worth $10,000 each plus interest. One matured on Jan. 12, the next on Jan. 19, 08. As of Jan. 20, I still had no check on the first one and I had called to close it out on Jan. 12. When I called, I also was closing out the one on Jan. 19th and I asked where my first check was.

After much time on hold, I was told it was not sent because I had a PO Box address! I could not believe it as I have that for safety. I was told my home address would now be registered and it would be sent. It would take 7 to 10 days to arrive! I asked about priority mail and told it was $15. I asked them to enter a complaint for my lost interest on this money as I have other accounts which I am waiting to put it into. I was told they would send it priority and waive the fee.

I called again on the 21st to check it. Was told it went out first class mail instead of third class! In the meantime, this bank has had my money, interest free! I am loosing 6% with the Credit Union I belong to every day and have already purchased another CD with another bank so there is a lesser amount in my checking account now receiving the 6%. I think the Bank owes people to contact them immediately if they have a problem sending the money. I have had no trouble with on line banks, I would never do business with Wachovia again. I had a checking account with them in Florida for years. Good bye Wachovia.

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adelelightfoot
Philadelphia, US
May 14, 2010 10:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

on april 9th 2017 someone deposited a $1000.00 into my account, when i called wachovia on sunday i was told who made the deposit and was told since i knew the person, i should contact the person and write them a check for the $1000.00 deposit and that would clear everything up . Well that didn't happen on the 12th of april i wrote the person the check and on the 13th the check was cashed, also we were told to contact the fraud department and put a stop to the fraud complaint which he did. well on the 13th there was another $1000.00 withdrawn from my account by the bank. when we realized this i contacted the bank and was told there was nothing they could do, which i think is bull because if the bank didn't give out mis information this would have never happen. and since the banks have insurance on there money i feel they should return my money to me, i am on a fixed income and can't afford to give any one $2017.00 and i feel that the bank made the mistake and they should fix the problem.

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carterafflick
, US
Jan 26, 2010 8:40 pm EST

Wachovia bank allowed us to pay two major bills and shortly afterward the same day charged us a 35 fee five times over on purchases that were made five days earlier but just happened to be collected on the same day after I paid my bills. The result was 245.00 in fees for five purchases totally only 45 dollars and a lecture on how we should have balance our checkbook better. If you swipe your card or authorize a purchase then that money should be held until collected. That means that your balance and available balance are two entirely different things. Why would the customer be penalized because some merchants collect latter than others?

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NasH78
, US
Jan 04, 2010 10:10 am EST

I had a car loan with these *** holes, and I was behind about three months and I was told I need $3019.00 to get my account up to date. I was told to call Thomas G of the Greenbelt MD office this *** hole is in collection when I did talk with he's the one who told me to the $3019.00 and I Will be fine. O he told me to call him before I make the payment by money gram. So I tried calling him on Friday, it went right to his voice mail, I tried calling him on Saturday, it went to voicemail. I called on Monday same thing. Tuesday is when they came and repose that was about 11:00 pm. They had no plans of wanting me to make that payment, and on top of that they said that I hid my car from lol. How can I hide my car when they got it at my address, these are some snakes, low life *** holes, don't ever do business with Wachovia at all. They practice illegal tracts, so I reported them to a few government agency who are no looking into this matter. I was told that what they did was unlawful and I have a case against them. Also for the record I have never ever had a car repose in my life. They wanted me to pay the balance of the loan to get my car back which was close to $60, 000 dollars which is illegal I was told by an lawyer.

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Amanda W
, US
Jun 01, 2011 5:08 pm EDT

Hello everyone who has been shafted by Wachovia banks. It seems to me that Wachovia as a whole is setup to post, deposit, and transact monies in 'customer's' accounts as they please. I have now come to realize that not all overdrafts were my mathematical error. Oh and did you know that the 'On-line Banking' is only a 'tool' to help you with your money? Well it's sure nice to know that what I was looking at was a manifestation of what was actually happening with my well earned money. How come the bank has a different view of your money than what you can see from the comfort of your personal computer? Hear is my dilemma... On 4/14/08 I had exactly $59.11 in my checking account. I purchased breakfast at McDonald's -$2.12 So $59.11 -2.12 ------- $56.99 Had to have a bit of gas -$15.02 that's $56.99 -15.02 -------- $41.97 Now as you can see I have $41.97 in my account, mind you that McDonald's is in my 'Check Card Holds', but It shows deducted in my 'Available Balance'. So now I wanted to make dinner for my fiance, so I pick up a few things at my local grocery store... Well as any human being may do I spend exactly $43.64 getting food. OH NO! I have went over my balance by $1.67. But I do not panic, I simply deposit $10.00 into am ATM and feel that I have covered myself from the headache of any penalties. Not exactly. I am slammed with $35.00! Then they charge me another overdraft of $35.00! All the while I had put in the $10.00 to cover my little overage of $1.67, Wachovia charged me $70.00 for this slight overage! I really feel that the bank manipulated the monies being deposited and posted to benefit Wachovia. And when I went to the bank to dispute my case the bank manager printed out a copy of how my money was received which was not the order that I had spent it in. Even my fiance who is an Electrical Engineer could not decipher the terminology and jumping from 'Available' and 'Holds' math that the bank man was doing. Wow do they go to school to learn how to work numbers to screw people out of the money they trust banks to keep safe?

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Casey
, US
Dec 10, 2008 8:58 am EST

Wachovia bank which is by bank currently until the rest of my checks are cleared will no longer be my bank of choice. I received $140.00 worth of overdraft fees. I made three purchases with my debit card from Monday-Wednesday. All these purchases were under $40.00. The purchase totaled about $30.00, which would of left me with a $10.00 balance. I was getting a direct deposit on Friday, which was good so I wasn't worried. I wrote a check and send it out and unfortunately it cleared on Friday. I take responsibility for that. I did not think it would of cleared since I sent it out on Thursday. Wachovia had the three prior purchases pending, but they did not clear them from my total balance, for a reason I don't understand. However when the check for $173.00 cleared so did the other three purchases. Wachovia cleared the 173.00 first and then the other three. The say that is their policy which is very Ridiculous! You clear the highest amount first to benefit your company, but what about your customers and what is that saying about Customer Satisfaction. This company is saying they really don't care about you as long as they get your money and then some. So that left me with 4 overdraft charges which are $35.00 each. I called the 1-800-WACHOVIA number and talked to them telling them that the three prior purchases were made earlier in the week and why did they only process them after the check cleared. No answers that made any sense or showed me that they cared even the slightest was given to me. Be warned this bank is unbelievable and they are absolutely horrible.

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Tremma
, US
Sep 15, 2009 7:32 pm EDT

In Nov.2017 I opened a free checking/savings account with WACHOVIA BANK with the intention of transferring funds and converting from Banks. I decided later not to change Banks and to maintain my funds with my current checking and savings Bank account. Normally a Bank account is automatically considered closed if their is no activity by the account holder in 6 month's. Although, WACHOVIA all of a sudden started sending me bill notice's in Aug.2017 for the amount of $1, 251.08 with no explanation for the charge's. This left me with no idea for the bill notice's, especially since I had never utilized the checking or saving's service's nor had I made any deposit amount's. I had not stepped back into the WACHOVIA BANK since the opening of my free checking/savings accounts, nor did I ever make any type of deposit to the account.

This gave me incentive to investigate the whole situation which after going through the red tape with WACHOVIA BANK I came to find out that anyone who has your account number can attempt to withdrawal from your account and if the funds are not available then your automatically charged a fee. This is by far the most non-customer oriented way for the Bank to easily collect funds from there customers of course if it's legal. Of course if by any chance WACHOVIA BANK can legal take customer's hard earned money by charging for inefficient funds then if you read between the lines it says their 1st priority is not there customer's.

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Cindi in Lakeland
Lakeland, US
Aug 05, 2009 5:45 am EDT

I have had my checking accout with this bank location since 1977. It has switched names several times and is now Wachovia Bank for the past several years. My account number has never changed...I also have had the same job for 17 years and direct deposit for most of that time. Wachovia Bank does everything within their power to cause a overdraft on your account. They will charge you an overdraft on an overdraft. In this past month, the bank has charged me $325.00 in overdraft fees. This started because they cleared a large check first and bounced 5 smaller checks causing overdraft on each one of $35.00 each. When calling the bank, all you get is well that is how its done.
Service is really poor and they don't even treat you like a human, your just a number. I guess it is a bank for the rich...definetely not the everyday working class people. Just yesterday I was charged a $35.00 fee on a over draft payment that goes thru the bank for $10.00. The list goes on and on and on. Unless you are rich, , , , , , stay away from Wachovia...

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Nicole
, US
Jan 26, 2009 10:57 am EST

Shame on you my vice president of my company had approached you over thirty days ago when he noticed about thirteen hundred dollars missing from his account. Your bank gave him the run around of this number and you cannot help him he had to fill out forms and hit should be thirty days well thirty days were up and now your story is it could be forty five or longer, you are waiting to hear back from the other company.

Um excuse me the bank account belongs to your client the one the money is missing out of not the thief. Whats next we have to start all over again because you did not hear back from the thief and by golly they have more rights then we do? isn't this FDIC which means bonded and protected.

Call me crazy but who are you protecting. I have had enough as my job to refer people to great banks i choose Bank of America they put the money back into your account while doing the investigation and they actually get it done in thirty days! True heroes! So bottom line do not trust wachovia! I wouldn't.

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goddessjessickah
elkins pa, US
Oct 08, 2009 6:50 pm EDT

Wachovia is horrible! if you dont have enough money in ur acct they overdraft u and charge u $35. ok im fine with that of course if im aware of it! i had $68 in my acct. in the view holds option i didnt see any pending orders so to me that means that nothing else is going to be taking off my acct. ok so i did 3 separate orders at snapfish.com for 2.06 each. then i ordered soemthing at the lakeside.com for $15. i had a total of $50 in my overdraft protection acct linked with my checkings acct. so now watch wat they did! they never updated the wachovia.com website so i wasnt aware of anythin bcuz all of the things i did purchase before the things i just listed were already on the list as "processed" purchases but the bank never deducted the money off the acct. so the 3 orders to snapfish and 1 order to lakeside is a total of 4 transactions so they CHARGED me $35 times 4= $140! then they transfer the $50 to my checkings which is fukin crazy bcuz it would of been enough to cover those 4 transactions. then all of that $50 is gone used to pay for part of their overdraft fee then something pops up on my acct from liek 8days ago for 4.95 and then thats another $35...

another time ... i get direct deposit on thursdays so usually i stay up wed night till 12 to see if the deposit went thru. usually by 12:15 its there. ok so now i have $438 on my acct so i go to withdraw $20 and to get some stuff at the gas station and put gas in the car. mind u when i call and check online it is saying that i have 438..right? so the next day i check my acct (i check it everyday) and i see they are charging me overdraft fee $105! i call them and ask them wat da hell is goin on. the stupid lady tells me i didnt have money in my acct. i kept asking her y is it that i got charged wen i heard my balance and she could not give me an answer! then i told her sign me up for overdraft protection.. and here goes another story

i have $98 in overdraft and i overdraft my acct and the overdraft doesnt even do anythin so i get charged 210 by them. i called and no one could help until i demanded to speak to a manager who transfered me to some lady that refunded me back the 210 plus the 105! and some other things when i 1st open my acct..

sometimes when u deposit money into ur acct u cant access ur money until the next DAY! thats horribleee

i hate this bank with all my heart. citi bank is the best bank ever! my acct has been overdraft $8 for 3months and they haven't charged me ANYTHING!

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D11
Philadelphia, US
Mar 21, 2009 5:10 am EDT

There were $204 of fraudulent charges on my bank statement. Not only did I not receive a refund, the bank blocked my use of the atm card. This was a new atm card recently issued by the bank. I recently cut up the previous card, and don't have any reason to believe that either card was stolen. I think the bank wrote up the fake charges to rip me off. That's why I am considering changing to a different bank.

ComplaintsBoard
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12:00 am EST

Wells Fargo wells fargo said I haven't made payments in over a year!!

So me and my husband buy a new car thru wells fargo auto finance, in may of 2006. Shortly after, my husband gets orders to go to germany. So we have to have them sign a release paper to let us take it over seas and set up an allotment. All good to go... So i thought. So then in sept of 2007. I get this letter from wells fargo auto finance telling me i had to call them asap. Mind you by now, my husband had just deployed for 18 months. So i call and they tell me my car is in default, and i owe them $20,000 now... They tell me i haven't made a payment in a year. They had only received 2 payments. I said how can that be it is taken out of my husbands check every month. He tells me i don't want to hear ur excuses. U are just an irresponsible ###. He went off. I ended up talking to his boss and he didn't wanna listen either. Finally i got someone else to listen and i got all the information that the payments had been being made and never returned by wells fargo, i submitted it and still to this day they haven't fixed my credit report, they won't return my emails, i did a bbc and they told them it isn't any of their business. I've called, they won't talk to me or help me out. So it looks like i bought a new car, made 2 payments and said screw it i am in another country. Then one day in early november they wrote me and said they got my documentation and they had to research this and see were the money is, mind you i still have an allotment coming out for this payment and they still aren't getting them. You have a f****** thief in your work and you are investigating and not fixing my credit report, after i just gave you the proof of payments. I now have a military lawyer trying to help and they still will not respond. So now i was told by the http://www.occ.treas.gov/consumercomplaint department that handles and oversees the banks, that they aren't allowed to do this and it is the fair credit reporting law, that states that if proof is shown of a false report they have to fix it immediately, even if the have an internal investigation pending. So i am going to try this approach and if it doesn't work i am going to see if i can find at least 4 people hopefully more and do a civil class a lawsuit against them... Someone has to teach these big companies that the law applies to them as well..

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TaraBrooks2009
Wilmington, US
Sep 18, 2009 5:50 pm EDT

I purchased a brand new 2005 Chevy Cavalier and I made my first payment over the phone with the company (Wells Fargo) then the next day I called the number given to check to see if they recieved my payment and it said they did recieve it. I then called my banks anytime line that allows me to check on transactions and account standing just to make sure the payment went through correctly and according to the anytime line my payment was applied.

A month later I get a call from Wells Fargo saying that I never made my payment. I went to my bank and had them do a check on my transaction history and it said that the payment went to their bank and then it for some reason was sent back to my bank.

So I called Wells Fargo to arrange payments to catch up on the missed payment to which they agreed too. I told them the exact date when my husband got his check directly deposited into our account so that there would be enough funds to cover the car payments.

It was agreed on that there would be 3 payments made on Fridays only on the day my husband got paid.

Wells Fargo attempted to take out the money on a Wednesday two days before my husband got paid!.

So anyway Wells Fargo screwed up our account and then repoed our car!

Now here is the kicker to my story. A week after they took my car they sent me a forclosure notice for my house! The funny thing is according to my mortgage papers Wells Fargo was never listed as our lender.

We called them and asked how much was due and they said they wanted $1700 and we told them that if they would send us a letter showing this we could get a loan from my husband's 401K to cover what was "past due".

Wells Fargo told us we had to send them the $1700 before they would send us the letter to cover "the attorney fees" and some other crap.

Anyway to sum it all up not only did Wells Fargo screw us out of a car but also our house!

This all took place in 2006 and we don't know if there is a statue of limitations on filing a class action lawsuit against them for Predatory Lending Practices but if we have not gone past the limitations then We are also willing to be added to any Lawsuit that may be made against this company. anyone who know's of any info on such a lawsuit please email me at alestra2009@cinci.rr.com asap.

Thanks,
Tara

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Lisa Prindle
, US
Aug 26, 2009 11:43 am EDT

OMG, this just happened to me too. I turned in the vehicle yesterday. I have been a basket case and have been crying for two days trying to figure out how they can say I haven't made a payment in over a year. When I was getting statements saying that I was good on my payments. And this all happened when I tried to use the SCRA since my husband is deployed to get the interest lowered. The kicker is that my mother is a co signer on the loan and I am sure now thinks I am a piece of crap for doing this to her credit when I thought I was good. I would be happy to fight with y'll and going to court against Wells Fargo! My email addy is rlprindle@msn.com

Thanks,
Lisa

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Sabrina
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Nov 30, 2008 7:38 pm EST

I have fallen into the Wells Fargo BS game as well. Accourding to them my account went thru a conversion & the didnt have to tell me 8 payments held up at the western union supposedly - I make my payments via western union or money gram quick pay -

I had gone threw a payment moment ""We never received that payment"" Making antogonistic calls every hour on the hour the day the payment was due & everyday until payment was made. my payment dates are another issue as well - its just a mess.. my account went from Wells Fargo Financial Acceptance to the Wells Fargo Bank - then apparently back again..none of the contact numbers work. If I am fortunate to talk to a live person - well that is another experience as well...very ugly all the way around & the 8 payments after they put me threw extreme torture of where are they & repossesion processes...my credit & scores were massacred - please contact me I want in on this lawsuit asap...there's more...

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Jessica Chan
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Aug 12, 2008 1:44 pm EDT

OMG! I thought we were the only ones! We went 3 months without "making payments" when we were sending it via allottment! They won't fix our credit report either after we showed proof of having sent out the payments! Now we overpaid $1600 and I don't know if we will get that money back! I am in on this suit against them!

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MONIQUE
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May 28, 2008 3:28 pm EDT

Same thing but insurance issue. Automatically enrolled me in their insurance without letting me know. adding additional money to every payment and therfore had me resend declaration of insurance page and still have not seen any difference in payments. I am getting more and more late because of thier own bad work habits and they call me threatening to take my car away if I do not pay the difference while they investigate. They want my money now but I have to wait months before they give me mine? Makes no sense. My credit is shot and now have to stress about losing a car. Something needs to be done.

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michael
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Mar 09, 2008 11:44 am EDT

wells fargo is crooked company contact the consumer office of complaints have them look into it for u

ComplaintsBoard
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12:00 am EST

Wells Fargo representatives rude harassing!

When i received the call, there was silence and then a voice said loudly, HELLO, i said, HELLO, she said, Is this Tamika, I responded yes... I could tell that this was not going to go well. Here we go, I received a call today about 11:45 a/m. CST from a collections representative in regards to an amount of $800.00 being past due on my car note 33 days. I informed her that $380.00 was paid by Money Gram 1/18/2008 and $200.00 was set up online Sunday for the total December loan of $571.00. She informed me that she did not care about the $200 until she saw the payment post, my account was still in collections. I asked if I could give her the online confirmation #, she said that it did not matter until the payment posts I would remain in collections. She asked why I was late, I informed her that I did not have the money right then and where was the car located. Trying to intimidate me, i asked if she was going to pick up the car, she said no. She asked did I get hours cut at work or something like that, I told her no. She screamed at me why don't you have the money. I am a very personal person and i don't offer information to strangers at all.

I lost my cousin, more like my brother on New Year's Eve and I was out of town for almost 2 weeks. I am just now starting to get things together. She put me on hold and came back to inform me that I was not eligible for an extension... first of all, I did not ask for an extension. She then went on to say that I will still be in collections for the January payment (due 1/19) today is 1/22. She asked when I would be able to pay it, I gave her a date and she asked very sarcastically, "Well is next months payment going to be on time?" I politely said "I hope so", thanked her for calling and hung up.

I know these people have jobs to do, but I am in collections and I know that you can get more with respect than you can with disrespect and spiteful attitudes. I am tired of this and called today to see if I can trade in my car or have my credit union to refinance.

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Robbed by WF
Portland, US
Feb 24, 2010 9:14 pm EST

Wells Fargo financial called inquireing if we would like to refinance our FHA home loan, they took out money from our bank account for a appriasal the same day we first visited them. We did not procede any further with them and they have refused to return our money. They didn't do the appriasal. I went out to their office to try and get our money back and recieved the run around, from the staff there and was threatened with forceable removal. This office is in Gresham, Oregon. I would avoid any business dealing with this financial instution.
Charles

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Julie50
Des Moines, US
Sep 29, 2009 3:19 am EDT

I completely agree with you that they are a bunch of rude idiots (that's the "happy version"). They, too, call us 20 times a day. They were even rude to our 8 year old. What they said to me was "you're through talking and you WILL make a dopsit to cover this!". Even though it's a bank error and I said as much to which the woman, her name is Chandra, started LAUGHING! I can't believe that a compant that is a global company has people that act so unprofessional (again that's the "happy version"). We don't answer the phone when it's them either. Plus, I left EVERY call ont he caller ID. I would suggest that you do what we have done, file a complain with your attorney general for your state. I did with my state, plus the state the calls are originating from, which is Oregon. Everyone I've talked to since, has left WF. I would suggest everyone else do the same. the employees that work for WF have an IQ of 3 and have the intelligence of a doorknob (that's being generous). I wish you luck!

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Edward M. Huddleston
,
Feb 05, 2008 10:08 am EST

These are the rudest most obnoxious people I have ever had the displeasure of attempting to speak with in my life. I affixed my signature to a contract of purchase for a used vehicle for my grand daughter's fiance. He, of course, turned out to be a bum who would not keep a job so I wound up making most of the payments. That is until my funds were wiped out. I tried sending e-mails telling them I could no longer pay and asking them to forward instructions as to the disposition of the vehicle. They would not discuss it via e-mail - while demanding that I call such and such a number. Even though I tried to explain that I am 83 years old, wear two hearing aids and find it very difficult to hold a phone conversation. I tried calling a couple of times but the screaming, yelling and total disrespect was more than I would tolerate. I refused to try to talk to this bunch of idiots and would not answer my phone even though they still call 25-30 times each day. Thank God for caller ID. In addition I had a wellsfargo credit card which they cancelled. I tried to continue my online payments on this card but guess what? They locked me out of online access to the account and would not unlock it so that I can make any payments. They insist that I call one of their half-witted collectors so that I can be insulted yet again. When I told them via e-mail that I would not call and that I would not answer a call from them, almost as soon as they received my message I received a call from a 'lady' who left this message "I know you do not want to talk to me Mr. Huddleston, but you WILL talk to me. There are responsibilities that you must take care of" and then the phone number that I MUST call. This person, quite obviously, less intelligent than a goat, telling ME about responsibility? Get a life lady. Last I heard there are no longer any debtor's prisons in this country so what will you do, take away my recess?

Bottom line. I would advise anyone who is anticipating any type of business with a financial institution to take a loooong detour around any Wells Fargo facility. That is unless they revel in misery.

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Cornelia
,
Feb 04, 2008 8:15 am EST

WELLS FARGO SUCKS! NEVER DO BUSINESS WITH THEM IF YOU CAN GO ELSEWHER.

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12:00 am EST
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Wells Fargo scam and fraud!

I was on the Wachovia website wanting to give positive feedback to a Wachovia Employee. I found on the Wachovia website which stated the following. Senior staff members may not need quite so much praise and encouragement over learning new skills, but they emphatically do need praise and encouragement for their effort and commitment. Most employees, and indeed most bosses, feel that they do not get enough meaningful positive feedback. Everyone would benefit greatly from more thoughtful and clear interactions of this kind. Here is the link. Toward bottom of page.
http://www.wachovia.com/small_biz/page/0,,447_972_1695_1946_1963,00.html

I called Wachovia to give a District Manager a positive employee performance appraisal. I only have a free checking account so I only get 2 free 'ACCOUNT INQ PERSON TO PERSON' calls per month. Each additional one is $2

Banking Definitions - http://www.allbusiness.com/glossaries/banking/4941812-1.html
Definition of Account Inquiry - request for a copy of an individual's account history.
Definition of account history - summary of a deposit account's activity, including interest earned, during a particular period.

This call had nothing to do with an ACCOUNT INQ yet I am charged $2 for this. I feel good about what I did and was also told this appraisal would go to the president of Wachovia.

But being charged $2 for this? Do I feel ripped off? Absolutely!

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Patricia
,
Feb 27, 2008 5:02 pm EST

I opened a free checking account with Wachovia last year. It says there's no minimum required and no fees. I was told that I can check my bank activities online. So download my transactions as I do my other banks. I moved some money to my other banks and then I found I got a service fees of $5.95, which made my account overdrawn. Since it was less than a dolloar, I didn't persist on waiting after an hour of being on hold on the phone... A statement came after that saying that I got charged $5.95 again. And when I finally got through to someone, they said I had used their service to download to my Quickens, and therefore I need to pay for it, and it is automatically billed every month. I absolutely do not recall having agreed to pay for such service, as my other banks don't charge for that. Wachovia's reply was that Bof A does! How do I feel? Either there's some fine print that I didn't read when I click the download page, or they are set up to purposefully deceive you! And get this, I told them I'd like to close the account, I was told that I'd have to pay the balance. A statement came after that, and I was charged another $40 since Wachovia had closed my account for it being overdrawn. OVERDRAWN BY WHOM? I feel like Wachovia is ripping me off 3 times!

A few days later, I got a statement for collecting debt, with Wachovia being the creditor! I called Wachovia today saying that I did not authorize to have my account closed, I was transfered to another line, and then put on hold, with a message saying how important your call is to them, and an agent will be with you shortly- I waited and waited, then half an hour past. I put it on speakerphone, so I could do some dishes, I then cleaned the kitchen, and responded to all my 12 emails. Still, I was on hold... 'our agents are busy assisting other customers'... 'your call is very important to us'... It was almost 3 hours, until I suppose their recording when out. Such GREAT customer service!

So I'm telling everyone now, stay away from Wachovia. If there's a class action sue against them, count me in.

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12:00 am EST

Wells Fargo phone harassment!

They have lost my car pmt. and charged me late fees because i was late on a pmt. (Because they lost it!) They would not quit calling me.

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mimi300
Santa Monica, US
Jun 03, 2009 1:23 pm EDT

Spoke wto (3) different customer service REPS today, to resolve an erroneous Billing matter. Did not get a single professional person. All 3 were rude, dismissive, condescending and would not listen to the customer's issues. Their tactic is to repeat the same sentence over and over again, without listening or trying to resolve anything. One of them ...mid-conversation, without coming up with a solution, decided to say "ok thank you for calling wells fargo... OKAY..thank you for calling wells fargo ...good bye" - MID-conversation! Who can we complain to? Is there a fax/email contact for the Phoenix Auto Lease department?

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jim haisten
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Dec 04, 2008 6:08 pm EST

We wish, we had never done our loan, with these people . They are always rude. and are never professional.A business should be ran, as a business.People like this (wells fargo) are why our country is in trouble.

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takit37
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Nov 06, 2008 1:34 pm EST

i'm upset because i pay my car note by phone it makes it easier for me. ok well, around august i get a call about i haven't paid my car note. when i did ok miss i see we recieved it on let's say the 22nd when i paid for it earlier . well that doesnt matter now they have put me in the collection department calling my mom and me from 8 am to sometimes9:30pm 5 different numbers and no ones giving the same info.so i decided to call the lady was so rude if i had had any money in your bank i would withdrawl every pennie or dollar i promise! long story straight so i call one of the right numbers and talk to 5 different people so god bless this one lady who sent me a statement. but why should i send wells fargo my info when nobody can seem to get it right so you decide that you just going to add this payment on to me making it 2 or 3 months max like i'm not paying for this and call me and my mom mon-sun 8-9:30 when my money is limited and my bank is helping me pay this and when i have to pay them back plus insf fees because of someones calculations. the result is this late fees and 10 fee to pay by phone/ get off the gas and you want even send me my letters that i use to get lying saying that they are sending it and i never see nothing but a bill .the point someone messed up and i have to pay and your not going to refund my bank account . no cause i ask a stupid credit yea right and i decide i don't want the car . that's my money, and bank account you messing with and you want even take it out right any more you use to be pretty good the problem now you figure it out

i'm out before i get mad all over again

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Frank Stid
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Jan 20, 2008 4:11 pm EST

We have had nothing but problems with these people. Something has got to be done. We have had them take payments from our checking account which has caused us to pay a lot of overdrafts and non sufficent funds all without being authorized. The list goes on and on.

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Wells Fargo harassment!

Wells Fargo was the first company to offer a loan payment i could afford on a new truck. LIFE WAS GREAT! Or so i thought.
Three days before the payment was due, they began calling me 4-5 times a day. When they finally caught me home, they wanted to know where the money was. My response to them was 'Check your incoming mail,' 'I mailed the payment to the address provided.'

There response was that they check there post office box one time a week. I said to not call me until they do check it and to only call if my payment was not there because it had been mailed five days earlier. They did not stop calling. Fast forward three months later. I get part of an estate settlement check from my deceased parents estate. I mailed them 6 months worth of payments at 1 time and notified them what i had done and to call me when they received it.

They called... every working day for three weeks straight wanting to know when i was going to make another payment. I lost my temper and told them that IF they ever called my house again and my payment was not late... The next person they would hear from is my group of lawyers that i had on retainer for matters not of there concern. They backed off for three days. Long story being cut short... My lawyers at the time called and laid down the law with them.

Fast forward 8 months later... my payment was mailed late due to me considering the heat and air unit getting fixed was more important.(I.E. my family's comfort). They come and got the truck before my check hit there door step. When they notified me and apologized for taking the truck... they said 'we will give you directions to were it is being stored.

THEY TOOK THE DANG THING TO KANSAS CITY KANSAS! That is about 6 hours from where i was living at that time. I told them to keep the @#$ thing and to never ask for another dime and that if it showed on my credit report... i would file a law suit against them. We went to court in September of 2007... I WON! They claim that they will appeal but i haven't seen anything yet.

DO NOT take a loan with these crooks!

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Jean McDonald
Greensboro, US
Jun 05, 2009 6:07 pm EDT

I have a loan through Wells Fargo for a auto mobile also.I haven't had any problems with them as of yet.The only thing they are doing is trying to get me to come down and refinance for a smaller interest.I think this is real weird.They haven't called just once its several times.Has anyone had this happen lately.
J McDonald

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Michael Gillespie
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Feb 08, 2008 2:36 pm EST

Be sure to file all your complaints with the AZ attorney general along w/ your local state attorney general.

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Rajin Koonjbearry
Flower Mound, US
Feb 01, 2008 3:33 pm EST

This reminds me of what just happened to me. I was 12 days late. Well Fargo called me at least 12 - 15 times a day for 12 days. One person even called me a N___R for not making my payment on time.

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Wells Fargo scam and rip off!

On January 14th I went to Wachovia on the corner of NorthLake Blvd. & Military Trail to cash a check a customer gave me and the bank charged me $5.00 because I did not have an account with them. This is a RIP OFF of the public, for what reason should I be charged? The person owed me the money and gave me a check (no Problem) except for the bank, If the person didn't have the funds in the bank they wouldn't cash it anyway, why the $5.00 fee?

I am going to write the banking and insurance commission on this. How about this happening a few thousand times a day? Who pockets the money? This is a Real American consumer RIP OFF.

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allison
,
Feb 21, 2008 9:54 am EST

I work for a bank and we dont charge people to cash other peoples checks that have a account with us, but the reason that the other banks do that is because they sometimes have to charge fees. Your bank probabaly does the same thing, so get over it.

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Rishonda Anthony
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Jan 29, 2008 8:24 pm EST

This is indeed a rip off. I don't have a Wachovia account and when I went to cash a $75 dollar check given to me by my father, they tried to charge me that $5 fee. This was the very same branch that my father uses, and puts money into on a weekly basis, so I know it doesn't cost them $5 to simply deduct the money from his account. A bank should cash their own checks plain and simple. Wachovia issues those checks and they shouldn't charge people a fee to cash them at their bank. It's just greedy and unethical. You couldn't pay me to open an account with Wachovia now.

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Craig Bullim
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Jan 19, 2008 10:10 pm EST

This is NOT a ripoff. Welcome to the real world.

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Wells Fargo - auto finance

My mother bought a van and my girlfriend acted as cosigner. But immediately, Wells Fargo switched the buyer and cosigner. So now, my girlfriend has a $30,000 van on her credit and is unable to even get a new credit card. We faxed the original contract to Wells Fargo 3times (once from within the bank) and they claim that they can't change the buyer/cosigner...

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Wells Fargo bank reversed a credit and i'm overdrawn!

I used a $13000 balance transfer from American Express and deposited into my Wells Fargo Credit Line. On 12/20/2007 the funds showed on the Credit Line as "available". I used WF's online system to transfer that money to my WF Checking Account. Again, the funds showed as "available" in that account. I transferred those funds to my WF Stock Brokerage Account, and of course, they showed as "available". On 12/24/2007 WF REVERSED the credit from my Checking Account and also removed the credit from my Credit Line. They did not contact me nor send me any notice of their actions. Those actions caused my Checking Account to become $7000 overdrawn, and they charged me 3 separate Overdraft Fees of $34 each. I immediately called a representative who said she would "investigate" the matter, but she never contacted me. I called again (on 12/24) and that representative also told me she would "investigate". I spoke to a manager who said he would "investigate". To this day (12/31/2007) no one has contacted me, and now a Bill Payment has been rejected and I have no funds available to me. What do I do now? My Credit Line and my Checking Account are useless since that $13000 has "disappeared". WF is the ONLY bank that I have ever been overdrawn with, and only because of their absurd practices. Please don't give them the privilege of using your money, there are a LOT of great banks out there. (I filed a complaint w/the BBB today... let's see what happens...).

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Craig Bullim
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Jan 19, 2008 10:31 pm EST

$13,000 balance on a credit card? Maybe you should try PAYING your debt.

File in small claims court. Bring PAPER proof: contracts, communications, transactions

the BBB has ZERO power

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12:00 am EST

Wells Fargo scam and cheating!

I have two loans with Wells Fargo, both at 20.90% interest rates. I had some personal issues for a bout a month, and was not able to make any payment to them during that time. I kept in communication with them, called and got on a payment arrangement for hardship plan. I held up my end of the bargain, and was told come Jan 2008 my payments would be back to 135.00 a month, and my accounts would be current. Then I get harassing , non stop calls from the collections dept, the day after my last payment posted on this plan, and they had the nerve to tell me, THEY MESSED UP, because i was never eligible for that plan, that my credit with them wasn't that outstanding. But they said since I held up my end of the deal, they would send an email to their management, to get my account current. O.k. fine.

The next morning 12/31/07, starting at 9am, these people are calling non stop, hanging up on me when I call. I called them, spoke to a very ignorant person, who told me the calls would continue , until they fixed the problem. EXCUSE ME! I said, (by this time I am irate, have the flu, and cannot do stupid today at all)... this is your mistake, my account shows I have held up my end, and my next payment regardless if they fix or not is not due until 01/22/08! o why am I getting the harassing phone calls, I want to talk to a manager now!... The collection agent asked me why? I told him because he isn't understanding the issue I have I want a manager now... he said "CALL BACK THAN! BECAUSE I WON'T GET A MANAGER FOR THIS!... and hung up.

So in the meantime I will be fighting this with WELLS FARGO FINANCIAL... UNTIL RESOLVED... because they are so unprofessional, and ignorant. I am just in shock over this phone call and want everyone to know what kind of scam this bank is.

Thanks,
Alicia from Colorado
[protected]@msn.com

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emilypopowich
Las Vegas, US
Oct 20, 2009 4:56 pm EDT

I have ammo for you! They cancelled my checking account in 9/2006 because the "assumed" that I was kiting checks - then turned me into the DA bad check unit because the checks I had written wouldnt' clear - yet they wouldn't let me put money in or out of that account. After having several collection company contact me I thought that it was just a charge off - WRONG. I had a warrant out for my arrest - this was 6/08. So I went into the DA and paid them almost twice as much than I owed. Today is 10/20/09 and yesterday I received a letter from the collection company again stationg that I owe $432. WTF! The DA's office told me that it was illegal to collect from them and turn me into a collection agency but I have no idea what to do now.

emilypopowich@yahoo.com

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Jim Elliott
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Jul 29, 2008 11:09 am EDT

I don't doubt your comment at all. I had the same issues with Wells Fargo customer service supervisors. Please read my posting under Wells Fargo Financial. Maybe a few ten cents chaecks will get them to listen.

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tom masto
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Jul 05, 2008 4:38 am EDT

wells fargo financial are a bunch of crooks. I wish I could get in touch with more people who have complaints, because I have a plan, and the more people I get the more power we have

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12:00 am EST

Wells Fargo sherrif sale!

I purchased a home on a land contract back in March 2006. At that time there was no lens on the house except the one I had from my company I was buying my home. I found an investor or so I thought that lowered my interest rate. I paid him $22,000 up front and house payments, kept insurance on the home and did a lot of maintenance. I found out about February of 2007 that the house was being foreclosed on by Wells Fargo who had gotten Home Eq to service the loan. We constantly called Home Eq, Wells Fargo and their attorneys who refused to tell us anything regarding the loan that we had no idea about. In October we finally got Power of Attorney so we could talk. We tried to get a loan to buy the house but they were asking more than what it was worth. So we had to put more money in the house so it would appraise higher. We did that but because of the time it took to get the house to appraise higher they now state it is over the 30 days and they are not giving us any more time. As of yesterday a Sheriff showed up at my door for a sheriff sale for 1/9/08 at 10am. Yet we were almost done with the loan before christmas. The house is deeded in our name and they are lein holders. We've asked them to work with us as we have 4 children and no where to go. I'm afraid we will loose our children for being homeless and having nobody to go to. We have begged them to work with us and they keep saying we will see you in court. They have the attorneys and all we have is our children and paper work. Who do you think will win? Certainly not the people who did nothing wrong. Their is no holiday spirit out there anymore. Banks are out there to take advantage of the innocent people. In the time that they have been attacking us and trying to throw a family of 6 out of their home they could be prosecuting the guy who took the loan out on the house in the first place and scammed people. That would be the appropriate and right thing to do instead of hurting people who have done nothing wrong but have begged and pleaded for the bank to work with us. We are still wanting help and are still willing to pay for our home.

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Wells Fargo credit card rewards ripoff!

Every time you use your Wells Fargo credit card, you collect points per every dollar spent. These point can later on be used to redeem gift cards and other items as well as for travel related things as hotel nights, flights etc. I ordered gift cards for a total of 16,500 points. The total value of this is appr. $165. After a couple of weeks the letter came. However, the only items in this letter was a packing slip stating what I ordered and a black piece of paper with the note 'Congratulations! Here's Your Rewards. Have Fun'.

I understood that something was not right so I called them up immediately to report that I did not get any gift cards. The woman on the phone could not do anything (as always when you call a company now a days), but had to send it to her managers for investigation.

The story is also that the envelope to the letter had a slit on the side. I assume some under paid worker at either Wells Fargo or the postal office must have found a way to make some extra Christmas money. The managers have now been calling me every 48h to tell me that they are working on it. However, I think in this case I have not done anything wrong. Why should I be punished for this and not receive my cards until they have solved their problem.

I would assume in this case they should send me my replacement cards immediately and then take care of their internal problems later on. Until I have received the letter with the gift cards the problem is completely on their side. They have to deal with the postal service if they believe that someone there have stolen them. I should not be involved in that process and get my ordered items delayed or even refused.

Until I see these gift cards in my mail box I assume they are not willing to send me my replacement cards and they totally ripped me off of these. I have now switched to use another banks credit cards and I will payoff my Wells Fargo credit cards and then probably close that account and totally quit all my personal banking with Wells Fargo.

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Jaime w
, US
Jun 03, 2016 8:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I made a deposit for a secured credit card and they said the card would be mailed out in the next few business days. Immediately, the deposit and new acct showed up on my online banking. 10 days later... I still haven't received the card, and the new acct has a $0 balance, which is odd considering I still haven't even received the card. Apparently, WELLS FARGO decided to close the acct for me and transfer it somewhere else? The customer service ppl were so sassy and rude when I called to locate my missing money, trying to tell me, "No worries ma'am, we mailed you the new card two days ago and once you receive it you'll be able to see the money online in your acct" even though it already showed me the acct, and that it had a $0 balance. Not to mention that I have a deposit slip from when I opened the acct and deposited the money at the same time, which apparently is now a meaningless piece of paper bc that acct doesn't exist anymore. And, through all the junk mail and emails I get from Wells Fargo, no one "working" over there felt it was necessary to let me know where they were taking my money... And I still don't know after spending 30 mins on the phone with some extremely ghetto customer service ppl, I'm just sayin... Wow Wells Fargo, way to pride yourself on quality customer service and banking. Looks like y'all have a lot of learning to do. In the meantime, I'll take my money elsewhere. Good day!

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J W W
Broomfield, US
Apr 22, 2014 7:51 pm EDT

I also never received my Rewards certificates. They can talk about dates sent... blah blah blah... bottom line is that I never received anything in the mail. They are investigating 4 weeks now... sounds like another ripoff.

I agree with an earlier praise for PayPal. They stand by their customers! I had someone not send what was paid for using PayPal and they quickly refunded my money and then went after the slime ball. It doesn't get any better than that. I use PayPal for every credit trnasaction and sleep like a baby.

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gvvj
Alameda, US
Jun 03, 2016 8:35 am EDT

I agree. I had a new debit card issued and on its way. However, before I even received it in the mail. I noticed three charges to my account from a card I know nothing of. I found out that the new charges were on my new debit card, which is still in transit someplace.
I finally, after some phone calls had the charges removed. Only after a good spill about how I must be careful on who I give the number to. Seems to me the only one who had the number is Well Fargo. The crooks are in the bank and doing well.

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M78956
Albertville, US
Jan 25, 2014 8:28 am EST

Wells Fargo closed my rewards credit card for no reason AND WITHOUT NOTICE! I use the card a few times a year and has less than $150 balance from a purchase the month prior. I had almost 31, 000 points that they stole from me! When I called and spoke with a rep, I was transferred over and over and over again until my call happened to disconnect - not by my doing. I called again - round and round and round we go - to nothing. If I would have been notified they were closing that account, I would have used the points I earned! But NOooooooooooo... They have to steal from their loyal customers time and time again! I am sick and tired of being screwed by this stupid bank! I loathe Wells Fargo!

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Bauerete
, US
Oct 26, 2010 5:44 pm EDT

I hate Wells Fargo's Rewards. I redeemed my points 2 weeks before closing my account, and for some reason i didn't get my cards. So i called them and they told me that there was something wrong with my address (BS), there was nothing wrong... So, they said that they got the cards back, and they wanted to give me my points back but because the account was already closed, so they cannot re-send my cards or give my points back.

PLEASE DON'T ENROLL TO WELLS FARGO REWARDS! And for sure, i will change my 8 accounts (4 checking and 4 savings) that i have with Wells Fargo to Chase.

I thought customers are always right, but i dont think wells fargo think this... Wells Fargo doesn't have a good CUSTOMER SERVICE!

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cdabis
Sacramento, US
Mar 24, 2010 11:49 pm EDT

I've used Wells Fargo's credit card since 1983. No problems. I am an active consumer, as opposed to a passive one that makes no decisions; consequently, I have never had any problems with them.

For example: Home mortgage. I never sign loan documents if the interest rate is different than the one agreed upon. I never accept pre-payment penalties on a mortgage document.

Credit Card Example: I like money, not points. I redeem my "cash" rewards quarterly. I phone them, usually late at night to avoid the heavy telephone traffic. They put the rewards credit onto my credit card and provide me with a transaction confirmation number.

Point: If you are pro-active, you are in control. If you are passive, whining is your only option.

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jdavis2821
Newark, US
Nov 12, 2009 5:36 pm EST

I just had a bad transaction with Wells Fargo in Delaware. I just can't get over all the things Wells Fargo gets away with. I have had dozens of loans thru the years and have never got scammed until now. Wells Fargo Sucks and so do the people that work there and rip people off.
jdavis2821@aol.com

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Ran
,
Jul 19, 2008 7:26 am EDT

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wellsfargo unethical
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Jul 19, 2008 7:22 am EDT

I forgot to add, there is actually a website dedicated to Wells Fargo. It only consists of complaints and their unethical business practices. wellsfargosucks.com

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wellsfargo unethical
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Jul 19, 2008 6:40 am EDT

Wells Fargo is a huge institution, they are extremely unethical and have stacks of complaints against them. We borrowed $100k for home remodel and were told we would get the best interest rate for 813 credit score. When it came to, they resended their quote and gave us the "average" credit score interest rate. We will NEVER deal with them again. We have our first mortgage, PMA account and a lot of savings with them. Unfortunately, they locked us in for 3 years (penatly free), so we will be leaving them in 2years 9 months (at the earliest). We were also promised $250.00 gift card since we applied and were approved $100k home eq line of credit and we have fought with them (5 phone calls) to get the gift card. We will never see it. It's a fraudulent offer they advertise to get more of your money. Our attorney, a personal friend, is now involved. Wells Fargo is extremely profitable and nearly unstoppable. Fortunately, we have a credit union and are happy to be going back to. I don't mind paying a bit higher interest, because they don't lie or rip you off like WF.

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Wells Fargo wells fargo lied about my credit score and my whole loan

About 2 years ago, my mom and I bought a house together. She also co-signed for a new car for me in 2005. Last Sept. my mom when to Wells Fargo and applied for a mortgage loan so she could get the house out of my name. Due to the fact that her debt to income ratio was off, Wells fargo contacted me about financing my car that my mom co-signed for into just my name. I applied for the loan and got approved. When my husband and I went in to go over the details of the loan, it came out that the interest rate was 19.99%. When I asked why they told me that my credit score was only 480 and I couldn't get a lower interest rate. I asked to see a copy of my credit report and he told me that he was unable to show me due to Wells Fargo policies. When my husband and I were about to turn down the loan and leave, the loan officer said that if i didn't take the loan there was no way for them to get my mom's house into just her name. A couple of days after signing the loan, I was notified that they were unable to get my mother approved and that I was going to be stuck with the house plus a 19.99% interest rate. A year has gone by and I recently looked at my credit score and realized that it has gone up about 150 points. I decided to call Wells fargo and ask them what my credit score was when I got approved a year ago. One of the loan officers told me it was 645, another loan officer told me it was 680, and then the manager said it was 580. Whatever it may be, it was no where near 480 like I was told. A loan officer also told me my interest rate was because of how much negative equity I have financed. He also went on to say that my loan was approved on the fact that they were able to finance my mom's house out of my name. In my opinion, my whole loan is a lie and based on false information. I would have NEVER signed the loan for 19.99% when my orginal loan was only for 11%, if I was told the truth about the details of my loan. After researching complaints about Wells Fargo online, I have found that there are many other people that were told that their credit score was low was it really wasn't!

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anon
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Oct 08, 2008 2:39 pm EDT

I had to go through their "Collections" department to deposit a money order in euros from a Bank in Italy it took 6 weeks to process and they charged me 100 in fees. Now my friend wires me the money and Gee they only charge me 25 in fees but B of A is worse.
Other banks have gone under we are stuck here.

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Kim
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May 31, 2008 8:44 pm EDT

I happened to "google" Wells Fargo cheating customers and was referred to this site. After reading the comments by others, I am convinced not to do business with Wells Fargo.
Over the past few years, my father sends a check for Christmas and B day. This thoughtful gesture had no major issues, since it was a US bank account, with US currency...in a well reputable Canadian Bank. In January of this year (2008), both US currency checks from both family members were returned to me by Wells Fargo with a brief message that I could no longer use the deposit ATM at the bank, I had to actually see a teller. Which of course, they never know what to do and have to get someone else, everyone in the bank looks at me like I am some criminal...which is why I started going to the ATM onsite with Wells in the first place. So after some teenager verified I wasn't pulling some Nigerian scam, deposited the checks into my account..case closed. Now this past week, I went into a Wells Fargo bank to deposit a $100 check from the National..same US account. They do it (it took 3-4 times to train the same branch) and tell me that I should NOT have been charged the $1.50 fee as before since there was no currency exchange. On May 28th, the amount showing was deposited, on May 30th, they withdrew the money back out, and stated on my account as "Fgn Check Adj.", so I guess dear ol'Dad sending $100 has now cost me $101.50 in total. I made calls, the first guy named Glen, hung up. The second person was unable to do anything and they took the fee but never gave me the "foreign" US cash from Canada. By the way, there was no issue of insufficient funds for Wells to try and pull that scam. So, we have to wait until Monday for my father to go to his bank and see whether he even got his cash back from Wells Fargo...hopefully those idiots sent it back in US currency!
At what point does the Federal Government get off their rear end and start placing some laws and control over banks such as Wells Fargo who are becoming more of an immediate threat to our daily lives.

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12:00 am EST

Wells Fargo fraudulant account!

After having an Wachovia account for 20 years, since i turned 18 in the year of 1999, now at the age of 28, It is extremely sad to say that I DO NOT recommend Wachovia bank to anyone! They are a major scam, and treat their customers with no respect. They avoid situations, and only credit customers back with overdraft fees the $35. and how ever many they have when they are in fault. As of right now, I am currently getting a run around between the dispute Department and the bank itself because on 11/05/07 I realized that I had $99.95 withdrew+ a $35.00 overdraft fee to my account from a credit card company of Millinium Bank. I then realized that I never even applied for a C.C for Millinium Bank and that My Identity has been STOLEN from me and used to apply for a credit card from Millinium bank. I called both Milli. and Wachovia to notify them and hopefully recover my $99.95. On the same day of Monday,11/05, I went into the branch and filed and signed a affidative to relieve my money. The bank said they would fax this paper to Milli. Bank that same day and we Later find out that this was done wed., 11/7/07 and that the $99.95 would be back into my account on that thursday morning. After finding out that the money was not in my accnt. that thursday morning and that I had been ridiculously charged a $2. person to person fee on top of that, I called again on friday to find out that My money wont be in my account until Tuesday morning of the 13th(which is today). Still, Nothing in my account, The good thing is that Wachovia did credit me back $140. after charging me $35.00 overdraft fees FOUR TIMES. They think that now, my problem should be resolved, but it's actually an avoided situation on my part. After being told today, and speaking to the Dispute Department, which told me that by This Friday, 11/17/07, My money for $99.95 Should be in my account by that morning at 12/1am . In the mean time, this is where i am being scammed. On top of the $99. I am overdrafted again, another $70.00 for 2 overdraft fees of $35.each. As well, I have a big check that is going strictly to my rent that needs to be paid tomorrow, and I have to cash this and they refused to cash it, that they have to take $72.oo out of my check to cover my fee's. Again the Ridiculous $2 service and the $70. overdraft fee. Which brings me back to the fact that if my $99.95 would've went into my account when to be posted today at 12am, I would only have saw $25.95 of it. This is where they start to scam people and avoid the whole fraud situation and my identity theft. I think that this is very unethical of such a bank that is suppose be there to help protect their customers. On the same day, Today, 11/13/07 I contacted Millinium Bank, which is trying so hard to help us out and give us ways to get back at Wachovia and help get our money back, My Fiance and come to find from that bank, The such lovely of a wachovia bank, never even faxed the form to them like they said they did, so really getting my money back to me by Friday,11/17/07 really isnt happening because wachovia LIED about the fax to the bank. My Fiance, and I threatened Wachovia Bank to getting a lawyer and taking them to court, prior to finding out that they never even faxed anything. Now, the court issue will begin, and i am definitely changing my bank... and its not going to BANK of AMerica(which is another bad bank) This whacked bank has a tendency of Delaying the most important issues as far as customers go... best advice, STAY AWAY FROM WACHOVIA! Its really sad to see this happening after 20 years of service with them... Never saw it coming and I even heard bad news about them for a long time... GUESS I SHOULD LISTEN TO FORMER CUSTOMERS FROM NOW ON.

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D Keith Cumbie
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Jul 18, 2008 8:57 am EDT

STAY AWAY FROM WACHOVIA! They will gouge and cheat you and abuse their banking power!
I opened my first account in 1980!
They have treated me like filth!

STAY AWAY FROM THESE CHEATING, LYING, PEOPLE!

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wachovialied
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Jun 09, 2008 1:12 pm EDT

Visit our site and see join the hundreds of stories that are like yours. There is power in numbers and we are growing with complaints! www.wachovialied.com

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Copter Davis
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May 25, 2008 8:47 pm EDT

Hey, If you want to complain about Wachovia Bank ?
forget about there banking practices and check in to whos' building there banks and doing there fixture installs.

They are built and, Bank fixtures (Teller Lines, Ect) are intalled by some llegal iImmigrants . Wait untill Bill Oreilly gets this news

Copter Davis

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Nicole L
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Dec 05, 2007 7:11 am EST

Don't ever use this bank if any one is looking for one go to a credit union or use cash! They suck so bad!

ComplaintsBoard
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12:00 am EDT

Wells Fargo taking a payment out of my checking account with my knowledge cause of a system error!

Made a phone payment on Oct. 12th 2007. I did the whole automated system where it ask for you account number and checking information. After entering all my information the phone system said there was an error and they would forward me too and operator/banker to take all my information. After doing all of that I started to receive letters from my bank that my account was over drawn and starting getting overdraft fees. Not knowing anything I used my debit call that weekend (Oct. 13-14) and thought everything was okay. Went to the bank the following Monday (Oct. 15th) to get a print of my banking statement too see why my account was negative. Comes to find out Wells Fargo Auto Finance ended up taking the payment that the operator took out plus the payment that I tried to make through their automated system. The automated system never game me confirmation number or anything saying that the payment had been accepted.

After getting my bank statement I called up Wells Fargo to see what was going on. On hold for about 10 minutes and I get a hold of someone in Pennsylvania and let me say they are so rude and stupid. I told the operator about my situation and she kept cutting me off not letting me complete a singe sentence. After being put on hold numerous times the operator told me to fax my bank statement to her. Then she said that there was a system error with the automated phone system and they apologize for the error. I was a little ticked at the time but kept my cool and asked her what am I suppose to do for money since it was Wells Fargo error and not mine. After sending about 10 faxes to Wells Fargo, they kept saying there weren't getting them even though I got the confirmation letter back from my fax machine. So finally after a week and ended up going to the local Wells Fargo Finance place and talked to one of their people. I must say the guy was very nice and helpful. But the operator gave the guy at the Wells Fargo Finance place the run around as well. I had him fax my bank statement from their office and they called my late Friday night saying they got my fax but couldn't read it. That's kind of funny since I put for them to call my cell phone on the fax and they called, but couldn't read the fax. So know it's been a whole week and nothings been taken care of.

Come Monday morning (Oct. 22th) and I called Wells Fargo and I talk to a operator in Tempe, Arizona. She asked for me to fax my statement to her and she would look at it. Well I called Wells Fargo back a couple of hours after I faxed and wanted to confirm that received a clear copy of my fax. I ended up getting a hold of an operator in Pennsylvania and she was unable to forward me to someone at the Tempe, Arizona office. So I talked to the floor supervisor for the collection department in Pennsylvania. The guy said that I could go to the bank and they would take money from the Federal Reserve and Wells Fargo would pay for that. Went to the bank and told him what the guy said and they just laughed. Lucky my bank was nice enough to take money out my checking account even though it was in the negative. Thanks to Wells Fargo error my checking account was $900.00 negative and all they could say was were sorry. So whenever I called to check on my account I would ask the operator when she asked for my account number if they were in the Tempe or Pennsylvania office. I will say that the people in Tempe are a lot more friendly then the Pennsylvania folks.

I also requested that they call me when they got my fax and never received a single phone call. So when I was talking to a operator they told the would email a certain person and tell them to call, never heard my phone ring. Finally I received to checks in the mail. One for the extra payment they took out and one for some of the over draft fees that my bank had charged me.

I guess I just want everyone to know not to do business with Wells Fargo cause they don't give a hoot about their customers and are extremely rude. I even had on manager tell me that "we are paying you back so I don't seeing it being a big deal". Talk about pushing the wrong buttons. So know I'm waiting for another check for the overdraft fees to get my checking account out of the negative. I also asked the Wells Fargo dummy why they call me when I have payment that is one day late and take my money out the same day but they can wire money to my account. I wish me luck I'm about to call them here shortly too see what the status of my account is.

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James R Allen III
,
Nov 19, 2008 7:34 am EST

I also have had similar problems with wells fargo, they are a very proud to be a "NO CUSTOMER SERVICE PROVIDER" and I believe that they take great pride in this label, they work so hard at improving it every day and have made great strides at being the best in the industry. I am now for the third time involved in the Wells Fargo Un- Merry- Go round of no call backs, no fax backs and empty promises of : I am truly sorry for your problem, I know how you must feel, just give me a few moments to talk to my supervisor and I will... DO NOTHING! MY ADVISE TO ALL THAT WILL LISTEN: GO AND FIND A LOCAL BANK IN YOUR AREA, HOPEFULLY THERE IS ONE JUST STARTING UP SOMEWHERE CLOSE, AND OPEN AN ACCOUNT OR ACCOUNTS AND YOU WILL BE ABLE TO DEAL WITH A REAL PERSON WHO REALLY CARES BECAUSE HIS LIVELYHOOD DEPENDS ON MAKING THAT SMALL BANK GROW! I HAVE ALREADY DONE THIS AFTER 21 YEARS OF NO CUSTOMER SERVICE AND IT IS AT THE VERY LEAST BEEN SUCH A GREAT BENEFIT TO MY OVERALL HEALTH, ESPECIALLY MY HEART AND MENTAL WELL BEING. TELL OPERATORS LIKE WELLS FARGO TO KISS YOUR BUSINESS GOOD- BYE- YOU WILL NEVER REGRET IT.

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needhlp20
slc, US
Jul 18, 2008 10:20 am EDT

My payment was due on the 7th of July, which was wierd because it has always been due on the 12th before. I did not recieve my bill until the 15th so I just repeated Junes payment of $100 on the 1st because I was always paying $10-12 extra and figured my minumum was still $84 and $100 would easily cover that and keep me out of the realm of high bank fees. Not only did the Wells Fargo change my due date to trick me into paying late, (which didn't work) but they had changed my minimum to $101, leaving my payment short $1. They understood the mistake and that the bill was hung-up in the mail and came late but I still lost $39 because the payment was short $1, it makes the payment LATE. They probably get odd stories from disgruntled customers all day but my payment of $100 should have made some impact in the believeability department. Is it any wonder I don't want to see ANY bank bailed out for making bad decisions?...most of their bad decisions screw the consumer. What a bunch of dis-honest hacks.

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Kendra
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Dec 16, 2007 1:08 am EST

I had an issue with Wellsfargo Auto Finance where I went and paid my bill for my mountaineer. In cash230.00 had paid on the 15th of November. I just received a bill in the mail that was generated on the 19th of November and showed a $0.00 amount due for Dec. SO I happily didn't make a payment because Wellsfargo sent me an INVALID INCORRECT statement! I got about one hundred freaking harassment calls to me, but when I tried to call them I was either put on hold for 30 Minutes or hung up on!

Well, needless to say, the reason that my bill was incorrect was an error of Wellsfargo. One of the tellers that I had handed my payment to posted it twice, so when the bank figured this out, they had already sent me a statement saying that I didn't need to make a payment, but here is the part that makes me sooo MAD!

I got a hold of a real nice young woman, who, was attempting to fix the problem that she admitted the BANK made, not the customer. I was then put on hold for 15 minutes and then the phone started ringing and the line went silent... the call was lost. I then called customer service again only to be transferred to a man who was arrogant, rude and must have thought that I was an idiot. This WELLSFARGO representative didn't even give me two seconds to dispute my problem before he rudely demanded my bank account number because I was "past due" on a bill that I had right in my hand stating that I didn't owe anything. I asked him why he needed my bank account when I was disputing a billing error. He rudely said "YOU NEED TO LISTEN TO ME,I AM TRYING TO HELP YOU! GIVE ME YOUR BANK ACCOUNT NUMBER." I was soo angry by then I requested to speak to a superior. The man said "ok just one moment." This representative didn't even bother to put me on hold while he told his co-worker my problem out loud where he said "she is just angry about her account, here talk to her." He must have handed it over to his neighbor thinking that a woman would make me submissive to his rudeness.

This woman continued to give me the go around about how this error was my fault and then continued to talk to me like I was an idiot. She said to me " you CANNOT tell me that you didn't know that your statement was an error. Wouldn't you think to call if your statement was like that? YOU KNOW that statement wasn't right so YOU should just know to pay it." My response was that regardless of what she thinks, Wellsfargo sent incorrect info and that Wellsfargo is a financial institution and I shouldn't have to question it. She then snidely stated "well, a manager will tell you the same thing." UMM wait a minute didn't I directly request the man for a SUPERRIOR? Yea I thought so... I asked this woman if she was IN FACT a SUPERVISOR she said "um, NO". I then begun to raise my voice and yelled "I BLAINTLY REQUESTED A SUPERVISOR, WHY AM I BEING PUSHED AROUND, I WANT YOUR SUPERIOR NOW!"

After waiting again for 15 minutes I got a woman who claimed to be a supervisor by the name of CAROL in the collection/finance department (who knows if she was REALLY a supervisor) she then told me that they made a double post of the payment that I made in cash and then reversed it on the twentieth. WELLSFARGO SCREW UP NOT MINE but continued to blame it on me. I got no where.. NOW I OWE LATE FEES!

Just todaY 12/15/07 I got a call from the collections department demanding payment over the phone, with a ten dollar fee..hum kinda funny charging fees to punch some buttons in to a computer, so hard and time consuming that it requires a fee! I refused the phone payment and said that I was visiting the local bank to file a formal complaint with Wellsfargo Auto Finance and that I was submitting a complaint to BBB. That was when I was told that I had a "code 48,41" On my account which the lady told me was Insufficient FUNDS... ON WHAT? A CASH PAYMENT THAT I MADE IN PERSON? IMPOSSIBLE IF I DIDN"T WRITE A CHECK! So warning to any one who disputes a bill... Wellsfargo will deny any mistakes they make on your bill... Customers and consumers are not alway or ever right, these big FDIC insured BANKS are..they chew you up and eat your money... You will never win a dispute against a FDIC bank... END OF STORY!

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12:00 am EDT

Wells Fargo vehicle loan

Almost two years ago my husband and I purchased a new used car... We were financed through wells fargo... What a nightmare this has become. Almost as soon as we got the car home we started recieving harrassing phone calls five to nine times a day starting at 7a. M. Lasting untill about 9p. M.
According to wells fargo we never had proper insurance coverage on the car... We've had our insurance company fax proof about fifty times... And us ourselves have faxed proof about 100 times. Somehow they never seem to have them... They just randomly dissapear into thin air.
Wells fargo added balboa to our car payment... Without ever making us aware of this... There fore our car payment was raised... Since we never recieve statements in the mail (We have called numerous times to request statements) weve only paid what we thought our car payment was for two years now.
About a week ago to make a long nightmare short... I woke up to find that my car had been repossed for pasts due payments... Mind you we have never been late on our car payment. So here we are carless and fighting with the most rude people in the world to get our car back... Something that apparently is going to cost us a small fortune. For some damn mistake that they made.
Has anyone else had this problem?

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JSE
,
Apr 08, 2008 6:38 pm EDT

This mother fu¢^ing company is the REASON the Do Not Call list was invented!

Yet filing a report there does ABSOLUTELY NOTHING. I must have filed around 50 or 60 now for this company, each and every time they call I report it, and the calls still just keep coming.

I installed a caller ID zapper on my computer just for this friggin company and it has been hangin up automatically on them after 1 ring for almost 2 solid months now, and they STILL don't take the hint! Look, here is just a sample of what I have to put up with (this is as big as I could make the screen for the screenshot. It is the log of calls from the program I mention):

http://img98.imageshack.us/img98/9579/0010du4.jpg

No one on this household has any business with this Wells Fargo Company. I'm seriously considering hiring a lawyer. There has to be some way of suing this place for harassment.

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Jav
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Mar 19, 2008 12:14 am EDT

I had to call them to find out when and where to even make my first payment. It was due the next day and I sent it immediately. It will be paid off next week, as I will NOT deal with their rude employees calling me all the time. There is nothing their calls can do to make the check arrive any sooner. They have even called my employer without my knowledge or permission. Never again will I ever do any kind of business withWells Fargo and I wil surely tell everyone I can about this experience and these sites that list the complaints about this company.

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Don G
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Oct 28, 2007 5:39 pm EDT

I can not stand these critters at wells fargo. I admit I have been late on car payment, but never over 2 weeks. I called Wells Fargo and told them that I would be late, and the day after it was due, I received a call from collections. I explained that my payment was due yesterday, but would be paid in two weeks, 9 calls later and telling my story 9 times more, and it continues between 7-11 times per day for the last 12 days. [protected]. I am seeking legal advise to stop the harassment. I am up to 89 calls now!

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12:00 am EDT

Wells Fargo home mortgage and bank account

we have a mortgage with wells fargo. The payment went up in the first year. When it went up again in the 2nd year I ask for help with this payment as they had told me it was because of escrow. Our taxes and ins had not gone up. They told me to not make the payment but hold on to it because they would redo our loan and get this back on track. After numerous calls to their customer service center and after receiving foreclosure notices they redid our loan at an even higher rate and more interest. When I tried to refinance through another company they told me that because of wells fargo "bad credit" they could not. If wells fargo would remove this as a bad mark they could. When I called wells fargo to ask them to remove they said that they could not because we had the option to pay in full. We have struggled along with this high payment and they have had to redo our loan again because of it. I am scared to see what the high payment will be this time.

Also we have a checking account with them... dumb move huh. I forgot to write an auto payment down and it was for approx$100. Because of this after several checks have went through there is over $1000.00 in service fees and it has taken 3 of my paychecks to cover them. Who can live without a paycheck. Wells Fargo will not let me close my account without letting me bring it current and they will not work with me on this either. They say I could get a personal line of credit and then they will put it into my acct and then i can make monthly pmts on this. Then they call back to say this is not approved... bad credit... probably from the mortgage deal. They have not helped at all but put me farther in debt. Probably bankruptcy is the answer then they will not be able to have me pay any thing back.

Through the process of all this they did give me approval on a personal line of credit -which was defaulted on- for $11,000.000 and also a $2000.00 credit card... Now why would they allow that. They have terrible customer service. Any suggestions would help. I dont' want anything out of them but to go away and I am doing my banking elsewhere.

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gary bibeau
, US
Sep 17, 2014 1:25 pm EDT
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They did the same to us in (3) Months lies and destroyed our credit, And they lie professionally, try to get them to help you can forget it, all should form a class action LAW SUIT

Wells Fargo be careful on the way up on the latter because you will meet us all when you fall off the latter

Yes the great AMERICAN Government states what Banks do not want you to know about home modifications.

I started with them having my FULL MTG PAYMENTS paid 2 mnths in advance before I lost my job & became DISABLED

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12:00 am EDT

Wells Fargo poor service!

I have been with Wells Fargo for 2 1/2 years and have never been without full coverage insurance. I started receiving notices that I would need to provide proof of insurance if I haven't already to this Balboa Insurance. I disregarded the first couple of notices because I knew that They had my insurance information on file. Then I started getting these constant, harassing phone calls several time a day. hey kept telling only a partial payment had been made and that I owed for the insurance. I argued them down that I've always had full coverage insurance without a lapse. to make a long story short, I have faxed and called Balboa 2x and I'm still being harassed by Wells Fargo and treated rudely. When I demanded to speak to a supervisor, the lady told me she would get me a supervisor and them slammed the phone down. I told them this was unlawful practice and I will go to the Insurance Commissioner. I am fed up now with this and I strongly suggest if there are other customers out there experiencing the same situation, SOMETHING NEEDS TO BE DONE IMMEDIATELY!

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Faith Seawright
,
Oct 27, 2008 6:21 pm EDT

We bought a homerowner's policy from Balboa in Bay St. Louis Ms. We bought the policy because an excursion if your house explodes due to wind you are covered. Katrina took our house it was proven to be wind..our wind & hail paid in full. Balboa sent some one out who never contacted us and we recived a letter stating our house showed edvence flood . Well our house wasn't there I don't know where the were but it wasn't where my house use to be. We call, sent letters they never returned a call. We seen we were getting no where we hired an attorney. In 2008, it was placed in front a judge and we had a case and before the settlement conference they have appealed. I'm glad we had oyher means or we would be homeless.

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Wells Fargo wells fargo stole my house!

Wells Fargo - www.wellsfargo.com

Back in Nov 2006 the phone calls started, saying that I did not pay my mortgage, as the person on the other end told me this I laughed, well apparently this was no laughing matter. I did pay my mortgage and I even have proof that I paid my mortgage; however they said that they never got payment. I faxed them proof, I spoke to managers, I did everything I could. They said that they would investigate this matter and get back to me. In the mean time the phone calls did NOT stop. Every day they would call, 'Where is your payment?' i would tell them go speak to your manager as I have spoken to them and they said they are investigating the matter.

The phone calls got worst, sometime up to 6 or 7 times a day, it got to the point where I did not want to answer my own phone.

Dec 2006 and now they said I never paid Dec payment either. However again I had proof saying that I did. I went through the same thing again however now they are saying that I am two months behind. I faxed information showing that I paid; they said that they would investigate the matter again.

Jan 2006 and it happened again, this went on from Nov 2006 to Oct 2007. I called Wells Fargo and yelled at them and said you need to find out where my money is going. I have proof several times saying that I have paid yet they kept saying that never received payment.

So I decided to go refinance my house with a different company and get them off my back. Well When I did that, Wells Fargo decided to start legal action to take my house. So when I asked for a final payout from Wells Fargo they said that i owed $230,000.00 on house that was valued at $210,000.00. The new company that was willing to give me a mortgage only approved me for $217,000.00. So I was short $13,000.00. I asked Wells Fargo to please drop some of the interest charges and lawyer fees and they said, 'No'

I did everything in my power to try to get the difference, I could not. Wells Fargo foreclosed on my house as of Oct 10th 2007 and now my 6 year old son, my 9 year old son and my wife and I are homeless.

My kids don't understand what happened, and they keep asking me to try to explain to them what happened, how do you explain to a 6 year boy why he is homeless? We where at the store yesterday buying some bread and my son saw a hot wheels car and asked me I could buy it for him and I had to say no because I have to save every last dime so I can try and find some where else to live. You know whet my son turned to me and said, 'oh yeah I forgot we can't buy anything any more because we are poor.' It broke my heart when he said that, I'm not poor, I'm just homeless.

Thanks Wells Fargo, and you know if i could I would you really foul language while writing this email however if I did that it probably wouldn't get posted. But I will keep it clean so that everyone knows what kind of company you really are.

Wells Fargo, I wouldn't recommend you to anyone on earth even if you where the last financial company on earth.

Michael
Homeless, Ontario

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DMill
, US
Sep 29, 2019 10:57 am EDT
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Wells Fargo has not addressed my specific complaint to the September 21, 2017 Hurricane Irma relief email they sent to me (I have original Email). They keep going to a July 2017 disaster help that I DID NOT USE. There was NO hurricane inn St. Johns County Florida (St Augustine) in July 2017. They are also stating that they tried to contact me with an out dated phone number. I have had the same phone number since 2013 and included this number in emails sent (I have original emails with phone number included). On October 2017 I received email from Kylie Jones saying they were my new loan officer, I responded with email and NEVER was contacted by her. Wells Fargo states they tried to contact me on Oct 24, 31 and Nov 3 and 9, again I have had the same phone number since 2013. I was not contacted via email or message left on my phone. On January 24 2018 there was no such trial payments discussed with me. The information sent to me in July 2017 is null and void due to the fact there was NO HURRICANE IN JULY OF 2017 in St Augustine Fl. I did not use the disaster assistance until Sept 2017 for hurricane Irma that hit in Aug/Sept of 2017. I was contacted in Feb 2018 by Alisha Pierce and or Ashley Green telling me I was in foreclosure because I didn't pay November 2017 payment and that my option was try for loan modification or short sale. I applied for loan modification and was approved. I had WF do an automatic withdraw for the three months of payments. Shortly after talking with Alisha I received a large package of paper work that I did not understand. So I tried calling Alisha Pierce to ask several questions. I called May 1, 8, 11, 16, 22, 25 and the 27th. Without getting a return call to my knowledge. There were NO messages left on my phone. If she made these calls there was no massage left for me to return her call. In reference to the June 5, 12, and 18th calls, still no message left and the paperwork was due back by June 1, 2018. Sometime in June 2018 I heard fro Sam Morgan, the newest loan officer assigned to me, this now makes the 5th one in less than a year. He informs me that the modification has been tossed out and all I can do is sign house over for short sale. I tried the loan modification again thinking that I had just been approved, he told me a few weeks later i was NOT approved. During this June/July 2018 time frame my June 2018 payment was sent back to me. When I ask Sam why, he told me it wasn't the full 3 months in 2017 that I missed and all payments I tried to make would be sent back to me and for me to stop making that payments. And I listened to him. I kept trying to give WF five thousand dollars to get caught up and Sam Morgan told me it wasn't enough. Now I don't know why because I only missed three payments of 746.00. I paid Jan, Feb, March, April, May and June. So I don't understand that either. I do not believe that this should be closed. None of what Wells Fargo did to me was correct. I have had to sell my house to try and get out from under the stress from this. My loan amount was 115, 646.42. I sold my house for 142, 000.00. Wells Fargo added so much crap to the final payment that I ended up paying them over 134, 000.00 and got NOTHING absolutely NOTHING for the sale of my house. I'm not done with this.

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WillFight4Home
, US
Feb 13, 2010 8:56 am EST

I like your comments...but, I don't want to loose my home. However, after seeing all these complaints, I'm not alone that's for sure.

My question is...What in the world is Wells Fargo doing with all these properties they're stealing?

I have one right next door that is a WF property and it's been sitting empty for 2 1/2years.
Now that's good for the neighborhood!

Shame on them...I'm not giving up

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allen hall
Washington, US
Jan 31, 2010 11:45 pm EST

see complaint about wells fargo listed by allen hall
the big problem is this-the banks have laws to protect them regardless if thier wrong.
you can fight them all you want and you will go broke and they will win-end of story
i made my mortgage payments, the bank lost in court and i still lost the house-the big problem being that the forclosure att took his sweet ### time to resolve anything which he didn't.screw the bank. if the banks keep going at this rate they will be all out of business.
the gov can only bail them out so many times. people need to learn to manage thier money better. forget the credit card companys. 90 percent of people with credit card debt have nothing to show for it. pretty sad. the only reason people go to banks is because they have
no money. to buy what? a car thats worth squat when you drive it off the lot. pay all kinds of taxes on it and its still worth squat. as far as houses go- well the bank took mine- good for them. its not in the greatest town to begin with-welfare up the butt-crimnals that have more rights than good people. lets face it the house is only worth so much. let them
sell it. there out of control but the gov allows it- credit cards 50 percent-gas 4 dollars a gallon. and this is the american dream? being a slave to debt to buy ### at
walmart or home depot or some other china outlet and thier all outlets for china.banks
love this stuff because the banks as well as the gov know most people are stupid with thier
money. wealth is created by saving every week . forget the investments, the stocks, the financial advisors. think im wrong ask people who had money in bernard madoff-now
thier peniless. its all a crock. and you think the gov is going to do anything about this?

good luck with that one

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jdolighthouse
Jacksonville, US
Nov 27, 2009 5:19 am EST

wells fargo stole my car when I fell 1 1/2 payments behind. I paid 900.00 a month 4 two years . I called them to try and work things out, maybe they could defer a payment for me or extend the loan to drop the payment for me. I had a cut in pay and 900.00 a month was very hard to pay for my car. A service rep said they didnt do that. Wells fargo called me day and night, several times a day.
They ruined my credit and now I drive a car I paid 800.00 for from a friend. thank God for friends or I'd be taking the bus. Can anyone give me any legal advice? jdolighthouse@yahoo.com

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JACKIE SAVANNAH GEORGIA
Savannah, US
Oct 20, 2009 2:49 pm EDT

I can't believe after 18 months of paying my car loan they decide to jack my interest up over 4%. I know by making my payments on time that my credit has gone up. They started me at 16.8 and now all of a sudden because they going broke they make it 20.45% Is that even legal? This company was forced on me along with the insurance when I first bought the car. I didn't even want the car and tried to take it back the same day.

With in the first year of making my payments Wells Fargo lost 2 of my payments. They wanted to say I never sent. There is nothing like that 8:00 phone call from an angry Wells Fargo employee saying they have yet to receive a payment. Boy I love being awakened early on my day off for someone angry to tell me that I didn't pay a bill when I did. I love even more when I'm telling them that they need to stop calling me until they find my money. You want to know what I love the most? When they call me a liar and tell me I have until this date to send in my payment and to not get "jazzy" with them because all it takes is a click to send my account to collections. I said that's cute and all it takes is one call to get your boss on the line. By the way I"m waiting.

Yes I had proof and I told them if they did not find my money for the payments that I would not be sending any more payments until they did and that they would not be taking my car. I work too hard to pay my bills to be treated like I am just another number.

One of the lost payments I actually had paid by money order and tracked it and new the date that it was cashed. Yes the calls still came. I told them I spoke with a manager and that they were going to be investigating. My co signer for some reason still gets my mail and it is still in his name when it should be in mine. I already told them to stop calling him and asked them to make the changes to the account. If they can't even correct a name and address with phone number, what makes me think they even have the brains to handle my money.

If they are going broke or in debt, how bout they get rid of some of the rude customer service people? Seeing how I have talked to 7 in the past 18 months and 5 were just plain rude I really thank it would be a start to saving money. You want to know something even more helpful un merge with wachovia cause your giving them a bad name. Every morning I see them do to a work account and they ask me a couple times to get an account with them. I have to say no thanks I heard you guys merged with Wells Fargo and I have enough issues out of them losing my car notes.

I know my story is by far not the worse one but it really pisses me off to see how they treat people. I will tell everyone not to go to them just like I tell every one not to go to SOUTHERN MOTORS HONDA! DO NOT GO TO WELLS FARGO! THEY RUIN LIVES.

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Jane R
Omaha, US
Sep 27, 2009 6:45 pm EDT

They are doing the same thing to us. They got all their bailout money and then turn around and do this. In our case they actually sent back 4 months worth of payments that were made on time and for $30 extra...along with a foreclosure notice! They are out of control.
I have been emailing the white house every day since they sent that money back, and I plan to continue to email every day until they do something about this clueless, greedy, horrible company.

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Jacx
Manor, US
Sep 07, 2009 10:45 pm EDT

Wells Fargo is a horrible company. Every department!

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maria
, US
Feb 03, 2009 11:29 pm EST

i have not had that many problems with wells fargo as many others have. but i do believe that their costumer service could be a lot better. i am in the military and there are not many wells fargo banks overseas so just by that alone i might want to bank with another military friendly bank.

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chris
,
Feb 21, 2008 8:46 pm EST

I'm sorry you went through that. I was looking for my old mortgage company on here and dont see them, so they must have changed their name after the 1 BILLION DOLLAR FINE imposed by the usgovt.

They were known as HOUSEHOLD FINANCE CORP.
They copy paste text into new docs and put signatures on new ones. They shred all originals and microfisch everything, so a court cannot verify with accuracy. They opened a credit card attached to the house, like a line of instant credit, then put a document fee on it, at $22, and the scam is, if they never send a bill, and you never know it exists, they WILL get your house, its just a matter of when.

I sued them, and I won. Well, to be more clear, it was a stalemate, they had to reverse the loan, which to me, meant I won. They paid all legal costs. They say I have to keep my mouth shut. I say SUE ME!

I recommend anyone to research at the local courthouse of all foreclosures and find the common thread.

Also, look at laws that were challenged and won in real estate loans. I looked at every document for 2 years, everyday, and found racketeering beyond the corporte level. The govt wont stop this, they need the money it generates.

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M A
,
Feb 06, 2008 2:58 pm EST

I absolutely sympathize with you! The very same thing happened to me only with COUNTRYWIDE...

I am having to work 3 jobs and do not feel good most of the time! I would not reccomend Wells Fargo or Countrywide to anyone! I have a checking acct. with Wells Fargo... Wells fargo was just fine to me until I had to declare bankruptcy.. then.. even though I did nothing wrong or did not abuse any priviliages... I no longer have my direct deposit advance option... it was taken away without even telling me!

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

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Wells Fargo In-depth Review

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Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

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Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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