Wawa
reviews and complaints

Employee accused me of stealing even though I had my item payed for, ended up having to pay for them twice just so they would let me go about my business. Asked employee if I payed In the correct place (register at front, or sub making station) and got a reply of "of course you don't pay outside " I am not one for complaints but employee was very rude

I purchased a Turkey bit salad today and after eating 3/4 of it I found a larger bug resembling a roach in the corner. The bug was camouflaged because of the color of the container. The store number is 337. Cant leave work to take it back and to be honest I eat them a lot but will not purchase another premade salad again from any Wawa.
Melanie Mohr

Today I went to gas at wawa in kearny, nj store#8318.
The GM there by the name armondo made me feel like a criminal/scam artist. I was embarrassed and couldn't believe i was being treated that way. I went there to buy gas with a company credit card. Unlike a regular credit card you cant pay at the pump, you treat it as if it was a cash sale. (Pump first than pay). I've used it before at that wawa location. I pulledup and told the gas attendant what i had and how to use it, he said he didn't know what to do, he told me to go inside the store and ask someone someone else. I went inside and bumped into wawa GM Armando. I told him the issue and he said they don't do that here and i told him i used my company card here before. So he came out to the pump with me then said lets try $6. I understand this must be something new so i said ok. Than he looked at me again and said we'll try $2 as if i was there to scam wawa out of gas. He pumped the $2 worth of gas than went in the booth and swiped the card and it worked. Now we both know i can pay for the gas with my company card. Now i told him i want to put $25 in my gas tank. He looked at me and said what if it don't work. I said i thought we just established that it work. He said if it doesn't work do you have money or something else to pay for it? I said yes. Then he replied give it to me...i said NO..why are you taking me through all this to buy gas..im a customer. He said he needs to make sure im not goimg to leave with his gas (stealing it). I got pissed..then he said promise me you wont leave with the fuel..i couldn't believe i was being treated that way. I said if i was in a suit and tie would you treat me any different? He said NO, those are the worse ones. I was speechless, still in disbelief that he's the GM. I kept asking for a manager but he was the GM. He did this in front of customers and wawa employees. I told him im a company man, im in a leadership position, my guys follow me and we will never treat anyone this way. Its said that he's the face of wawa. He saw how angry i was and started pumping my gas and offered free coffee. Im ok sir i can pay for my own coffee. Than he said if this credit card doesn't go through he'll pay for the gas his self..i replied, i have money to pay it myself, thanks... i will no longer give waw stor#8318 my business...

I went to the Wawa in Holiday, FL on US Highway 19. There was a young customer service representative named David that was working the register. I had asked for 3 packs of 305's and they were ringing up at 4.30 per pack. They are cheaper at other stores so I was surprised at the price. Then under the Marlboro menthol the price was listed at 4.52. Since they were not that much more I decided to get the Marlboro instead. However, when he rang them up the price came up as 5.52 per pack. When I asked him why the sign said a different price he was very rude and said with an attitude that the price is 5.52 and asked if I wanted them or not. I wanted an explanation as to why they were being advertised for a different price and he was extremely unprofessional and was getting angry that I was asking. Because of the frustration I just paid for them. Then when I asked for a bag for the second time, he rolled his eyes, threw them in the bag and called the next person.

I am normally not one to complain, but he was just extremely rude to me and got angry because a customer was asking a simple question. He should have asked a manager for assistance if he did not know or understand why there was a price difference. It would also be nice to be properly greeted when going to and leaving the register area. He seems to be lacking customer service skills and needs to lose the attitude when working with customers. Maybe would suggest some more training.

1/20/17 - West Chester, Route 202. I purchased a tuna salad sandwich. Took first bite and bit into a rather large piece of paper. Extremely disappointed on Quality Assurance. I frequent Wawa's on a regular basis and have never experienced an issue such as this (see attached pictures). How can I be assured this will be addressed and not happen to me or any other consumer in the future?

Resolution: what would you consider it taking to regain my confidence in frequenting your stores in the future? Quite frankly, biting into this piece of paper was quite a gross experience and not quite sure, without assurance, I will be purchasing anything going forward unless it was prepackaged.

I visited store #5222 located at 1780 SR 44 New Smyrna Beach Fl 32168 at approximately 23:45 Friday December 23, 2016. The reason for my visit was to deliever my fiance a birthday card as well as get a cup of coffee. My Fiances name is Damion Arlen he takes care of Facilities over nights. Upon approaching the register the manager on duty "said what do you got "D"?" i looked at my Fiance puzzeled and repeated "D". He said this is what I have to deal with on a nightly basis. Then the manager I believe his name was Jon and his title was assitant mgr as best I could make out his name tag. Proceeded to tell my Fiancee I cant exactly remember his terminology. But I inferred it meant could hang out with his friends on the clock. Which is understandable had that been the circumstance. He addressed the issue at the register. Now as any manager with any common sense and intelligence knows big no no. One he addressed an employee improperly by a nickname which I know this employee very well and thats not a nickname he uses ever. Two he assumed the relationship between a customer and employee. Finally he addressed an issue with an employee in front of the register. These are all examples of poor judgement poor leadership, lack of intelligence, management experience as well as common sense. Is this the kind of leadership I can expect to find at all your stores? I assure I was not impressed in fact I was insulted and embarrassed for my Fiancee. And I can assure u I will not be a returning customer to a WAWA.
Respectfully
Rachel M Rakentine

I am a very loyal customer to my local wawa mostby employees know me by name, I am in there almost everyday buying coffee, I also buy their kcups! I have never had a problem with the kcups in the past I recently bought two boxes and am now having issues. I have had to throw out 7 cups of coffee now due to majority of the coffee grounds because in the cup, it's not just a few it's about half of them! When I use my other brands of hot chocolate and cappuccino it does not happen so I've ruled out it's not my keurig. Your kcups are not cheap but my husband and I love your coffee so much we don't mind spending the extra couple bucks for them but with this happening I have almost thrown away a whole box I've had one cup out of all 8 I've used brew normally. I took pictures of the last two cups, most of the grounds were all on the bottom.

The gas attendant was very short with me when I requested 20 dollars of premium. He either lacked the proper knowledge of how to hang a gas cap on the hanger provider on the gas cap door, or was just blatantly ignorant. He let my gas cap hang on the side of my car, where it made contact with the paint. I got out of the car and properly hung the cap, whilst wiping the gas residue off my car. The attendant saw what I had done and didn't react, nor apologize in any manner. I got in my car and he had taken the pump out of my car, looking confused as to why the cap was hanging in the proper place. He put my cap in, and with a quick "have a good night" he was off. I didn't see any name tag on this employee, so I proceeded to make this complaint. With my recent experience, I'd like to be directed to someone in regards to some sort of compensation or formal apology. Either is fine but until then, niether myself nor any of the people I know will be purchasing gas at this wawa.

My kid has to work at 4am stopped to get drinks and breakfast sandwich and girl in kitchen says we don't make breakfast sandwiches until 5am. So why are you open. So went to sheetz they serv breakfast anytime. Also girl at register not very friendly so it must not be about just Service. I saw someone before 4am one morning made a guy a breakfast sandwich before so is it if you are special you all will make us a sandwich. So don't say you are open 24 hrs if you don't sale what on your menu or you need to turn them off or put a sign on each because there were to other men Trying to order. We got there a little after 3 am check video

I am a languid customer and my family and I spend over $200 per month at one of your stores. I also have the Wawa App and use that quite frequently as well. On Sunday you had one of your promotions for a free 32 oz. Powered. I went to my usual store at 12301 Academy Rd, Phila, PA 19154, and they were completely out of all flavors by 2:18pm. This morning, December 5, 2016, I went in the store to buy my normal morning things and I wanted the Natal to go snack that you advertise on the App as free with the App. I asked the General Manager, ( I believe his name might have been Brian but I am not sure), where the Natal snack is, he replied "they never sent us in any of the product." I find this to be very deceptive. Am I supposed to drive around to every Wawa and waste my time, money and gas trying to find an item that you are promoting. If you are promoting an item then carry it! Wawa is becoming like Comcast as far as service goes! This is unacceptable and you probably don't care about it, but nonetheless I wanted to voice my opinion.

Everytime I go to the wawas to get coffee at east colonial chickasaw next to the nissan dealer theres never no hazel nut and when I ask they out of stock wating on the truck is been more than 8 times but I will record it to post it on face book I dont have to lie poor service and the staff I a lil guetto.

I was on vacation with my family in the summer of 2015 and while in the store I did witness the manager's Kim and Sean on separate days, totally disrespecting their employees so bad that I was embarrassed for them. You don't yell at your employees in front of a store full of customers. There is a place and time for that. The poor kids trying to make a living are being taken advantage of. What a shame.

Snowstorm. Phila wawa open that's good. Not enough staff - that's bad. Then store staff actually have to go out and shovel? Crazy! Come on wawa you can't cover that? Pa a company! With all the money you make? Then I heard the ultimate - the staff who did come in couldn't get home. I guess if they stayed out likethe others, it be better. Then the cops had to take them. Who runs this place and cares about their staff? - did I mention one of the staff was a pregnant girl? Sad wawa you could do better. Or really close down in a storm but don't treat your staffers like that.

On the morning of Christmas early, @7 I went to grab three premade breakfast bagels all sausage egg cheese off a filled register side rack of about 15 plus various other kinds of breakfast sandwiches croissants etc. I get home where I live down the street and open two of the sandwiches and there is clearly body or in my opinion pubic hair as a topping .mind you I frequent wawa at an embarrassing rate I love Gatorade and my fiance the freestyle.machines .in any case I furiously went right back out the door assuming such an affront to the customer on a holiday which I am supposed to be enjoying eating overpriced garbage, would be enough for any solid manager to apologize at least three times and not just reimbursement but give extra if possible, well she came out and I even politely said to the.manager can we speak as to be a bit private, I showed her she said she was sorry offered me only money back for one and offered me another sandwich handing me three dollars and not even reiterated that under her watch her employees who must be miserable took it out on a lifelong customer but i am also a first class trained closely and intensely by the best or one of the largest pharmaceutical corporations customer service myself so I know certain procedure and or alerting language to get what an irate consumer deserves which she began to be ignorant to at the point she only gave the money back for one as I told her I bought three and had the short sighted mind numbing stupidity to offer me exactly the same thing most likely made by the same disgruntled pubs pulling pervert but even further left the rack as is and I know for sure cause I went to retrieve the other two sandwiches with short curls on them as well and this time She only reimbursed the cost.of the tainted food and the rack was not thrown away at the second visit I noticed I even apologized that I know she don't want the hassle but it's disgusting and it's a holiday where my baby boys are waiting for breakfast and could have given me and or my family a disease with their despicable cowardly revenge for having a decent job .bottom line I was offered no other compensation the other food made.at the same time on same rack was left.to sell even to the very next customer and furthermore I reiterate I have to run back home and retrieve the other two tainted sandwiches to get the refund only and on that second visit not a word was uttered. I took video of the contamination and most likely tampered with product and called wawa customer service and was only offered an insincere sorry and the assurance a manager will call me back that's it no coupon no sincerity to a lifelong customer the employees recognize and insult me and didn't take my word that I had two more same way and insult me by only ask in u can have a different one from the same batch, blows my mind how shifty this manager was acting or lack of action and awareness of what if any food tampering could lead to legally as.well as in this day and age become a.problem ie chiptole esp very truly starting my Xmas out shifty and I don't wanna shop there ever again .The employees are generally smug and ignorant as well as lazy and always terrible body language. So as I've said since I know what real top companies do In potential bad press situation I have faith I will see some satisfaction considering the factors but man am I surprised a manager didn't nip it in the bud, time to upgrade the training cause they lost my business and plan to take this to the point of satisfaction just like the employee who reached in their pants and tampered my and children's food cause they aren't at home or whatever they were passed about well now they did it to a person who knows who to and how to make a large conglomerate have a worry the fda better business bureau the social network will all have to be made aware wawa don't care about the attitude they serve with or the product quality and integrity of keeping lifelong customers coming back they are busy counting money .so disappointed and had it happened a few years ago a physical altercation would be in my reformed mind still an action to consider since the part that hurt me most was the manager laughs as I'm walking. Away fuming and that's my fault for.dealing with a distant operation where the employees appearance is pretty bad and homeless are allowed to beg outside regularly . I remember the store that gave courtesy cups of water on hot days that's not wawa anymore

Every morning I stop at my local wawa for my paper and my coffee. There are always the same parking spaces taken up by four or five pick up trucks with men either standing out side or in their trucks drinking their coffee. They are usually there for over an hour or more. This is an inconvience for me and a lot of patrons who have to drive around to find a parking spot since parking is limited due to size of parking lot.

On August 19, 2015, I purchased a Visa Gift card at my local Wawa. I have bought many gift cards at this location in the past. This time, after purchasing my gift card (I received my receipt and activation number) I went home to register my card at the card center. The card would not go through. I called the number on the back of the card and they told me to go back to the retailer that sold me the card (Wawa). I immediately went back to the Wawa where I purchased the card. They told me there's nothing I can do about it. I told the manager what was happening and he also tried registering the card but he got the same message. I said, that's fine, however, I would like my money back. There is proof that the card will not work and no money was taken from the card. He said he had to call someone in at Headquarters. He spoke to a Nick. Nick was not very helpful at all. Then I spoke to Nick and still, not helpful. He said it had to be investigated. I said, 'that's fine, however, why am I the customer involved in this. This is between you and the vendor you purchased these cards from. I then asked him, if I bought a prepackaged sandwich here, then upon opening it found something wrong with the sandwich, would you not give me back the money. He told me 'this' was different. I asked how is it different? I trust Wawa, anything that Wawa is selling inside I'll buy because I 'trust' the store. I said it seems to me that Wawa is not backing the products they sell in their store.
Bottom Line...it could be proven that the card did not work and no funds were taken. I bought a product from Wawa and when it was faulty Wawa did not refund the cash that I had handed the cashier not even an hour ago.
I do a lot of business with Wawa. Our family owns 5 cars that we put gas in each week at Wawa. We have done this over 8 years. That comes to thousands and thousands of dollars I have invested in my local Wawa and they could not refund my $50 purchase of a faulty gift card that was sold at their store? That is BAD business. Needless to say, Wawa has now lost a valuable customer. It is now 7 days past the date that I lodged my complaint with 'Nick', who was suppose to get back to me. I have not heard a word. Is this the kind of service Wawa gives their customers - - - - it appears so from my recent experience. Any time a business sells products in their store they are held responsible for that product, regardless of who damaged the goods (retail store/vendor) the customer should never be put in the middle of this type of situation. Wawa has had my $50, plus activation fee for 7 days. I the customer have NO product. I am beyond disgusted with this corporation and how it operates.

This mornining I purchased a 24 oz of wawa coffee and drove to my place of employment. As I was getting out of my car I had my pocketbook on my left arm and the coffee cup in my right hand. The cup colasped and the lid flew to the ground the coffee spilled into my pocketbook all over my iphone6, up my arm on my coat, pants and down my leg. As i was trying to hold on to the cup somehow my finger was cut and I was bleeding. Terrible way to start a Monday morning. I am very unhappy with the new Wawa cups.

I broke down at this Wawa today. The manager Nancy was very rude and nasty and refused to help me. I am the CEO of my company and we have a fleet account with Wawa. And that account will be closed on Monday because of this incident!

When wawa first started with these coffee jugs they used to occasionally place a second jug behind the fast moving types of coffee. Now there are spare jugs behind every one of them. More and more I am finding the coffee in the front jug is going cold and I know for a fac that the one in the back is at lease 10 degrees hotter because there were times I got a half cup and they moved the new one up and it was way hotter so it last longer and is fresher. I feel like I am getting lukewarm coffee just so the employees are trying to get ahead of their work by backing up all the stations. They need to put floating flags in the jugs to tell them when to make new pots, not just doubling them all up. I'm thinking of going back to dunkin donuts because of this.