Wawa reviews and complaints 1
View all 688 complaintsWawa - racial
The gas attendant, clearly knew I pulled in first. However, she made it a point to service the cars that pulled in after me before she got to me. I was running late, so I only got a little bit of gas. My pump was done first. Again she walked to the car behind me, which wasn't done. She walked to the car on the other side that just pulled in, then she serviced the gentlemen to the side of me and then she came to me. When she gets to my vehicle she says, I apologize for the delay... DING DING DIng. So you know that you were intentionally making me wait. You did not apologize for the delay for the gentlemen on the other side of me. No, she wanted to me to know that she was intentionally ignoring me, the only black woman at the pump. I told her, I am glad she recognized what she did and as I explained it to her, she simply says, I apologize for the delay in a condescending manner. I am not tryng to make a racial case because I was serviced last, but I frequent WAWA for gas, snacks, ATM, and have never witnessed an employee or fuel associate move in a manner that was so blatant... she obviosly did not want to wait on me, again, I am not trhing to make it racial and certainly hope that wasn't the case. Her little episode of disregard was ill timed, it is a work day. She need to be efficient and courteous because she will encounter more patrons like myself... SMDH
The complaint has been investigated and resolved to the customer’s satisfaction.
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I just recently finished my career at Wawa and am writing this to tell anyone interested in working there to not consider it. First it is a thankless job where you dont get a minute to rest or collect yourself. They run you from one task to the next, and if you work 8 hours you get a 20 minute break.