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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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L
12:00 am EDT

Walmart complete dissatisfaction of the order!

To Whom it May Concern:

After I talked to the customer service agent on the telephone for over 30 minutes, I was told that I would get a refund for one complete sweatshirt that was placed on back-order and then never shipped, plus a shipping refund of .84cents twice. I don't think a credit in the amount of $2.11 adds up the cost of the Black NBA Sweatshirt that was never shipped because you were out of stock. I ordered these items for a X-Mas present for my Son & my three Teenage Grandchildren. When I ordered the Four NBA Sweatshirts I was told that they would be delivered before X-Mas. The sweatshirt I had to re-order was delivered December 28th, 2006. (Three days after X-Mas) My original order less the black sweatshirt was delivered January 2nd, 2007. (Seven days after X-Mas) When it was all said and done, one sweatshirt that I had to re-order because the Black X-Large was placed on backorder was never delivered. Furthermore it was not on backorder, you just simply didn't have it, and notified me via email 4 days later and said it was not available. Trying to reach a customer service agent for the great Walmart is almost impossible. When I finally reached a customer service agent today January 26, 2007., she was rude and tried to cover up the entire issue of trying to solve my problem, and never did explain why my X-Mas order was not delivered on time for X-Mas. She also kept saying they were "T-Shirts" not "Sweatshirts" and was very rude each time I corrected her.

You would think a customer service representative would know the difference between a sweatshirt and a t-shirt. Another thing that I don't understand why you ask for all the information such as a phone number, address, etc., etc., because according to your customer service agent you only use emails to notify the customer about a problem.. Why don't you just ask for an email address, because that is apparently the only contact you use with the customer. I could complain for hours about my complete dissatisfaction with this entire ordeal, but I will not. I was a K-Mart Store Manager for a long period of time, and if I would have treated my customers like I was treated, my District Manager would have fired me on the spot. I think I have no alternative at this point to contact the President of Walmart and let he or she know about my complete dissatisfaction of this order.

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William Fenner
,
Nov 16, 2007 9:19 pm EST

My complaint with Walmart started several nights ago, in Paris Tennessee. We are working on the new bowling center, trying to get it open by Thanksgiving, and we are working in the neighborhood of fourteen hours a day, everyday. By the time we get off work at night, there is no place to buy the things we need for the job the next day open except Walmart. Since we are working out of town we depend on this service center for all our tools, groceries, miscellaneous hygiene items, and clothing since we came unprepared for the cold snap that came through here this week. This week alone, we have spent more than $500.00 at this store and the night time security man that watches the door, was the rudest man I have ever had to deal with. Since I bought a bagful of saw blades and a half inch drill the other night, the cashier didnt demagnetize the tools and the alarm went off as I was leaving the store and since I was there as soon as I got off work and hadn't cleaned up yet, he thought he was a real Barney Fife. he accused me of stealing something even though I had my register receipt. When I showed it to him, he wouldn't accept that I just purchased the things. I had to wait until he checked everything in the computer and verified each and every item. I was so mad by the time he went through the list, I had to just take my stuff from him and walk out! The next night, I was back in there, because I didnt really have a choice,to buy a new pair of boots. The next day, the fastener that holds the string popped off the boot so when I got off work, I went to the motel to get my receipt so I could take them back to exchange them, but the maid apparently threw the receipt away, but I went there anyway to explain the situation. I told the lady that I had just purchased them the night before, and that I just wanted to exchange them for a new pair but she said without the receipt, she wouldnt do anything, that I was just out $59.00 If this complaint just sits here and I don"t get any kind of reply, or satisfaction, I assure you that I will never shop at Walmart again and I am very influential and affiliated with numerous shoppers and will do everything in my power to stop purchases at this business. Thank you

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martha tachiquin
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Oct 15, 2007 6:28 pm EDT

I have been shopping with you for the past 10 years I believe. I have a credit card account with you which at this point I do not know what is going on. I have attempted to use my card for the past three months and it does not work at the register. for the past two months I have made purchases with other credit cards when I've been told i have credit available in my card. This past Friday, October 12 i shopped at your stocoton Superwalmart. Since the walmart card did not work I had to use a providian credit card. This inconvenience has thrown my budget off since my purchase was over $200.00 To make matters worse on exiting your security clerk became very rude,confused and just plain harassing me because I could not find my tag. I was treated like a criminal. I asked your employees questioning me to go back with me to register 19 to the clerk who had charged me. The clerk was not there, she went on her break. The manager who had assisted me,(not very helpful before and somewhat rude continued to show rudeness. I have spoken to you phone service about changing my address to no response. I have not received my statement for the past two months and called the number on the credit card. Still no response to my request. At this point I do not know where I stand with you and my account. I would very much like to continue to do business with you. As a teacher for the past 20 years your store has great items and prices. But I am very very humiliated upset and distraught as to the way I am being treated. I'd be most appreciative at a quick response to this matter.

Thank You,
Martha Tachiquin.

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David Calvo
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Oct 09, 2007 11:31 am EDT

Hey guys,on Sunday October 7th,2007,my car was hit in the Walmart parking lot at Walker Springs in Knoxville, TN, somewhere between 12:00p.m. and 1:30p.m.I called the police, and as suspected,couldn't do anything but take a police report, giving my I.D. and car insurance information, which will cause my rates to go up, when they find out,so I decided not to file one. I went back in the store to see the outside cameras, so that I could find out who hit my car, and they refused, claiming that they needed a warrant or official order from the police. So,the next day,I called the Knox county police, stating what Walmart said,and as expected, they wouldn't help me,because I wasn't robbed, or my child wasn't abducted. They (police) advised me to make a hit and run report,and file it to my own insurance.I'm not doing that, just so my rates can go up (it's a Pontiac Firebird and is already $140/month). As lowdown as this person that hit me was, I'd like to take a moment and let people know that Walmart is even lower. All they would have to do,is just take a moment of there time to allow me to see the 1 1/2 hour of tape needed to find the culprit, and then file a police report against that person, but no, they claim their video cameras are for private use, not to help justice in any way. Anyway, f the person that hit my car ever reads this, I want him/her to know that I forgive them for what they did, but I pray that God keeps them from ever doing this to another person, and if they do, I hope they get caught in the act.

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trisha herring
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Oct 05, 2007 5:27 pm EDT

I wish they would clean up the carts blowing all over the parking lot.Woodward,ok You need a mgr

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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Walmart - gift card never received!

I completed the long and involved questionnaire and I had to accept 4 different items. I took two credit cards; ordered Boca coffee and applied for an on-line business with Ebay. When I got to the last screen, it did a round robin on me and would not go to the last screen so I could receive my $500 Walmart card. It kept telling me to go back to page 2. ...

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ComplaintsBoard
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12:00 am EST

Walmart harassing calls at work!

Walmart Collections Agency company keeps calling my job regarding the $$ i owe them if i had it i would have paid them. I am in the middle of a bankruptcy. And my husband is out work. The collection agent is calling every 20 minutes and refuses to stop calling and wants to speak to a mgr. or human resource to get my home phone # which i don't have one. My boss gis starting to get angry that this guy doesn't stop calling me at work and so am i.

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cbann12
, US
Jun 12, 2016 4:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i owe yall 100 dollars and are action like i owe a million dollars i gotta 1500 dollar check i cant cash if i pay the hundred are yall gonna take the hold off my name cause this is ridiculious im not a convict

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pay_your_bills
Rutherfordton, US
Nov 03, 2009 7:54 pm EST

If you had gotten a job and paid them, then they wouldn't have forwarded you to collections - if you can't afford it, then don't buy it. You deserve to be harrassed for trying to cheat them out of the money you owe them.

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Virginia Gomez
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Feb 23, 2007 4:18 pm EST

Did you tell the people at walmart you were going through bankruptcy? From the moment you apply for bankruptcy all collection calls should of stopped, if not when they call you again you tell them you have filed for bankruptcy and give them your file#, Once you have done that, they are not allowed to call you again or they can be sued, let them know that too! As for your job, once you request the company to stop calling your job, they must stop or can also be sued. Write them a letter requesting they stop calling you at work, so you have proof that you told them, I hope this helps .

ComplaintsBoard
L
12:00 am EST

Walmart does not carry wonderbar german bologne

After shopping 2 years at Walmart Super Store and ordering a pound of Wonderbar German Bologne every week this week they informed me they NO LONGER carry that brand. In the past they had mentioned how popular it was so it is to my dismay what happened. The Manager of the store said all Walmart's will not have it any longer. Why?

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William2
Portage, US
Jun 28, 2009 5:33 pm EDT

I think that it is a shame that when a person finds somthing really good like Wonderbar German Bologna that a great big store like Walmart has to discontinue it. I get so sick of things like this! Another thing, Walmart doesn't keep their shelves stocked like they should. Somestimes I go there for things like bread and they don't even have the brand I like.

The Big wiggs in Arkansas should think about trying to please the people instead of just lining their pockets.
They keep raising prices all the time. What we pay for milk in there is just rediculous especially when it is supposed to be a discount store! We can always buy milk cheaper at the local convenience stores or at the gas station! Portage, IN

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Wunderbar
, US
Feb 09, 2009 5:57 pm EST

Food lion definitely sells it, since Walmart isn't anymore...thats where I purchase my Wonderbar Bologna

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joe
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Mar 30, 2008 4:08 pm EDT

I have identical comments and feelings about WalMart in Stuart, FL.

There were many times that I could not get the Wonderbar because they were out! ! ! You would think they would carry a product that sells out all the time. Who are the EMPTY SUITS making these decisions?

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Walmart something is very wrong here!

For years my friends and I have been loyal Walmart customers. In the last two years we have been very disappointed in the quality of clothing and the crowded condition of the Women's Plus Department.

We have been trying to find someone to complain to for a long time and didn't know where to turn. I even thought about getting a petition with the names of women that are very disgusted with that department. Not only does Walmart carry dowdy clothing,no coordinates,no nice dresses, no blazers,dressy jackets, absolutely no pantsuits. The fantastic JMS bootcut leggings that we all loved to buy have been replaced with hideous pocket leggings that show pocket seams below blouses or tees! Women like fashionable clothes in bright colors, good style, as well as quality at a fair price. Whoever does the merchandising for Walmart must have failed the class and lied on their application when they got hired or is being done by men who do not know anything about women's clothing!

My friend and I used to shop at Walmart at least four to five times a week at Walmart. We used to tell the cashiers that we owned Walmart because we spent all our money there! We would even shop at midnight, one and two in the morning! In the last two years we have been going maybe once a month and sometimes not even that often. We are so disappointed in what is available that we don't frequent the store. On top of the bad merchandise, the Women's Department is always so crowded with merchandise that you cannot comfortably walk between the aisles with or without a basket and especially if there are a lot of women shopping. The clothes are in disarray,scattered every where and sometimes there are carts full of clothes that have not been hung up.

Women shop for clothes because they feel good when they have something new to wear. They go into a store with the anticipation of finding a good buy. When you shop in the Women's Plus you enter a disappointing, depressing, claustrophobic department. This department needs a total makeover by making it spacious, with good lighting, mirrors,a couple of chairs for those that cannot stand too long to wait or for husbands that shop with their wives. Walmart needs to make us happy to be in this department and make it a joy for us to shop.

Another area that absolutely need a lot of help, is the women's shoes. In spring when sandals, pastel and white shoes should be available, you can only find dark browns, navy, tan, etc. As soon as summer is about over, you will find pastels and whites and sandals! Something is very wrong here.

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Kathy123456
Beaverton, US
Aug 31, 2022 3:52 pm EDT

I’m tired of Walmart lack of Customer Service! Quality and prices.. I do t know what’s going on with their ugly fall clothing line! It’s like stepping into the twilight zone. Ugly ugly who were your buyers and where is this cheap stuff coming from?! Produce is ridiculous! Either they are out or most appears to be the lowest quality. Onions for example new ones put out only to be as old and rotting as the ones replaced.. one cashier for all the people I’m tired of Walmart trying to string arm us into checking out our own groceries! We don’t work for Walmart! And a couple so called managers out in forest grove( heavy set long hair blinding brown wears yellow vest is downright rude and nasty! It does Nothing for your image! Not all seniors disabled can check their own items nor should we have to.. instead of gaining more loyal customers and keeping ones who have been with you for years you are losing us..

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Lue H.
Alpharetta, US
Nov 28, 2021 9:53 am EST

Bring back the faded glory and all other brands that Walmart had. Now all they have is depressing colors and what they do have is all in the same sad colors.
Used to walk in Walmart in clothing and get things all the time. Now the sizing is way off. Sometimes changing is not better. They should realize that none of there clothes is selling. So sad!

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Kace N.
, US
Jul 22, 2022 11:43 am EDT
Replying to comment of Lue H.

Thank you for saying this. I know your comment was from last year, but I have been looking at the ladies clothes at Walmart and all I can say is downright ugly. They have cute styles for juniors but the clothes for older ladies (I am retired) are awful. Either they are cut too low or the styles are nothing short of baggy and unflattering. Also this summer, so many verticle stripes that no one looks good in, a lot of black and olive green. Nobody looks good in olive green! Any patterns are awful. You can tell the clothing is made cheaply and outside of the U.S. That said Walmart is where a lot of people shop to get low prices.

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Call the Waaaambulance!
, US
Sep 09, 2018 7:45 pm EDT

OK, Ladies... I'm not going to be mean, but it's Walmart-Fall-Apart, we are talking about here. They make Billions of dollars a year, Selling awful crappy clothes that don't fit well.

There are a TON of stores, out there, where you can still get a deal, AND find clothing that is figure flattering. Lane Bryant will have 70% off Sales. Target. The Avenue, Ross Dress for Less, Catherines, and Torrid has a lot of sales too...

When it comes down to it, you want pieces that are beautiful... Pieces that you can incorporate into a wardrobe, and keep for a while! EVERYONE can do better than Walmart's Clothing. You deserve it.

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NanetteKAPI
, US
Sep 09, 2018 6:56 pm EDT

I actually like Just My Size jeans and I am in need of replacing the ones I bought at Walmart over 8 years ago and for a family reunion trip last month 9/2018. I was SCHOCKED that Walmart is NOT carrying this brand in their stores & the New brand seems to be only a 2X - maybe 3X and cheap material. I am between a 3X and a 4X so I buy the 4X the majority of times. So apparently I am going to add to my weight loss goals to be a 3X so I can go back & shop at Target when I need something quick & not too overpriced. Bye Walmart.

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Nancy Novak
, US
Aug 25, 2016 10:48 am EDT

I agree with all the comments about Walmart's Plus Size department! Ugh! I used to buy 5X ladies tops (size 28-30 or 30-32) but no longer. Guess they just don't carry them any more. And the department is a disaster. I just stopped there today and all the size tags on the hangers faced inward instead of outward so you can see the size! Walmart you need help!

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Giovanna Gigi Jones
, US
Oct 28, 2015 8:01 am EDT

I agree that's why I buy my clothes online they have a much bigger selection.

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MSPLove
Chino, US
Apr 04, 2014 8:34 pm EDT

I am a size 22 and wal mart decided that not only do I deserve the most hideou
s of jeans but that I'm a size 30! I know I'm a size 22 I am 22 everywhere else, I shop at wal mart and try a 28 because it is all that looked like it would fit me and it would button! It was too small, what the hell wal mart?!?!? Now I get depressed stepping in to wal mart because I am too fat for their clothes apparently

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gheif
De Kalb, US
Nov 03, 2010 4:38 pm EDT

I do wear a size 8 and the clothing in that dept. is also trashy and cheap looking. I quit shopping for anything at Wal-mart. I don't discriminate people on size ...you are not alone on the complaint but the negative person on here that likes to make themself feel better by telling other people ugly things, you need to go get some help with your thoughts. I believe you have a mental problem and your poor social skills probably don't help, it's obvious you do not know how to communicate with people
and you don't get to me at all. I've seen many people while working in corrections act just like you.

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DianaSigston
, US
Dec 22, 2009 10:57 am EST

Irish! I could not get over your analogy of this complaint. After looking through more or less 30 of your 140+ comments I noticed you side with the company the person complains about. I will bet 98% of the time you side with the company that is complained about. You are negative, insufferable and discourteous to say the least. You filed a complaint saying you were accused of stealing a VCR accidentally!? You want people to believe you!? You have an ID of IRISH. I know there are black irish, never the less, I never seen an African American that is IRISH. Is this a game to you, or do you have a problem?

Most of your comments have thumbs down. I also have noticed Trevor also follows your comments.

I was compelled to comment on IRISH. I would not doubt if there is a complaint on IRISH

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CR1981
New Albany, US
Dec 18, 2009 11:59 pm EST

The Just My Size women's plus clothing at Wal-Mart is complete garbage. I have purchased 3 pairs of the JMS slacks to wear for work in the past month. The first two pairs of slacks I took back both in the same day. I had the pants on for about 10 minutes at work; the pants were very big on me and I noticed the seams didn't match up and PRESTO! My pants did the splits right down the crotch area. The next pair of Just My Size slacks had holes all and up down the legs. So two weeks later, around last week, I purchased a pair of Just My Size trouser slacks for work. I thought, $18, these will be great. And they were for a work or so, until I washed them. I washed them the exact way they said to on the wash label. Well the material of the slacks disintegrated. The slacks shrunk to about 7 inches shorter than they originally were and the color faded from black to a light gray. And I didn't use any bleach on them. The clothes are poor quality even for those prices. I went to Cato and paid a little more for a much better pair of khakis for work.

ComplaintsBoard
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12:00 am EST

Walmart walmart is a junk! don't buy gold/silver jewelry!

My wife, Maria, bought two sets of earrings at Walmart in upper Hamilton, Ontario, in October 2006 just before she left on a two month trip overseas... Since the items were in a bubble-pak, she could not try them on at the store, but took them with her overseas... When she went to try them on, the studs of the earrings turned out to be too short to make them useful for any more than notepad tacks, or, stud earrings for the gills of a fish...

Since, she was out of the country for more than a month, the store return policy is useless... Don't buy gold/silver jewelry at "Walmart" ! It's junk!

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NONE
Htown, US
Nov 01, 2008 5:50 pm EDT

first of all, I want to agree with dawni.
I have NEVER had an issue returning something at walmart.
well, I shoudn't say never had an "issue" but I've NEVER been refused.
They DO take EVERYTHING back REGARDLESS of reciept, timeframe, price, and within reason, condition of product. You can almost destroy a product and return it for exchange or full refund.

I bought a book for my mother for her birthday. I got confused about the author's name, and ended up buying a harlequin book. I got home before I realized it was the wrong author, and went back to exchange it. The cashier gave me a rediculously hard time returning it. (I blame PMS, cuz she was a real ###. I think I got her fired that day too. I've never seen her again.) I refused to accept "no" for an answer, as I had only been in possession of the book for 2 hours. Their policy is not to return reading materials as you can read them, and no longer have use for it. Walmart is not a library! However, after speaking to the CSM (who I found out was as useless as the cashier in the first place), then speaking to the store's GM, they concluded I couldn't have read an entire novel in 2 hours and decided to give me a gift card instead of cash, even though I had a reciept.

I have also bought headphones, used them for 3 or 4 months, broke them, and exchanged them for "defect".

I also was doing some returns at a few stores, and I had bought diapers at zellers when they were on sale. I bought 5 boxes. my kid outgrew them by the end of box 4. so I had a box of diapers that were too small for him now. I knew they were from zellers, but figured I'd try to exchange them at walmart.
The cashier scanned them, barcode of course did not register in their system. She says to me: "are you sure you bought them here?" I said "no, not sure at all." she said "ok. I'll have to give you last sale price, on a gift card. is that ok?" I said "could I just exchange them for same product but bigger size?" she says "sure. you can go pick the product and bring it back here, and I'll swap it for you."

I have also managed to weasel my way into returning opened console games. its a rather easy exploit. Buy it, burn it. take it back, say it doesn't work. they exchange it for a new 1 NOT opened. Now the tricky part. Lose your reciept, and return it w/o reciept. they give you gift card. buy something new.

So to conclude, Walmart may sell "cheap" products, but they sell them at a "cheap" price. Dont expect EVERYTHING in that store to last a lifetime. You get what you pay for! but also dont knock them. its probably the best store in terms of customer service on the planet.

I had an issue at zellers. I wanted to return something I bought the day before WITH a reciept.
they refused to give me cash because I paid with my debit card.
or rather, I paid with my WIFE's Debit card.
I did not have my wife's debit card on me, and she wasn't with me. they refused to return it. they said I could exchange it, or take store credit, OR they could refund it to the SAME Debit card.
I told them to refund it to MY card, because we have a joint bank account, so it makes absolutely NO difference. I spoke to 2 managers who basically told me to go F**k my hat.

you wanna knock a store, knock zellers.

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patty
,
Jun 16, 2007 4:58 pm EDT

Walmart merchandise is exactly what it is... quality wise and pricewise. Shoppers should not expect to purchase "high end jewelry" at a Walmart store. High end jewelry involves a lot of craftmanship... e.g diamonds must be cut to certain specifications, metals of the highest quality must be used in design of the item ..."craftmanship and design", not mass produced materials "that just barely pass quality control inspection". I am not surprised that the jewelry purchased did not meet the client's expectations.

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Jen
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Apr 16, 2007 6:49 pm EDT

Anything anyone buys from walmart is junk. If it's a walmart specific brand, it's junk. Walmart stinks.

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Dawni
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Apr 16, 2007 1:37 am EDT

I hate to say this but I think both of your complaints are BS !

EVERYONE knows that Wal-Mart will basically take back ANYTHING sometimes including items they dont even sell.

I personally have seen this done. And though their 90 day policy on returns is in place, its just a general idea and on most occasions the stores will at a minimum issue a gift card for the exchange price. However, it is ultimately the CONSUMERS responsibility to keep your receipts, therefore whining about taking an item back when you yourself haven't been responsible just makes your claims even more childish. Hypocritical is the word Im thinking. Dont b**ch and moan if you dont take your own responsibility as well.

If you had come into such a situation as you say, all you had to do was insist on speaking to an Assistant Manager, or someone above them. Wal-Mart mgt will all but bend over backwards to keep the customers coming back.

Ive seen a customer return a $200 kayack to our store with no reciept and the MGT told the service desk to give them CASH BACK... turns out the kayack wasnt sold at our store but at a local outdoor supply company in town.

I just saw the other day... receipts for a return done on a $345 XBox console... no receipt... CASH BACK

So maybe the store where you went gave you a hard time, or maybe the cashier seriously had an issue, but thing is if you had taken responsibility and asked for MGT (not CSM or dept mngrs) You might have received your exchanges..a store gift card (which with no receipt, the store is only obligated to give you the SALE price of the item) and or even CASH BACK.

Keep in mind, dude with the earrings...some items are considered to be health risks and may not be returnable...and you probably shouldve found a different way to get your money back such as contacting the company that made the earrings. Once again it comes down to the customer being ultimately responsible in their actions as well. Ask your wife if she would want to buy a pair of earrings, that someone else had placed in their ears first... thats just disgusting. And if she didnt take the time to look at the back of the stubs, which on most packaging Ive ever seen, you can clearly see the sizing of the posts..some are made shorter on purpose for smaller children and or those with skinnier earlobes, then I cant imagine she has a complaint to stand on. I cant imagine earrings that weren't clearly accessible for her to see, and are wrapped in bubble packaging weren't very costly in the first place and she should take her $3 gold plated crap and be happy, shes got some cute little notepad tacks... right ?

RESPONSIBILITY ! Think about it people !

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Sherry Carpenter
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Feb 05, 2007 8:35 pm EST

I purchased a humidifier for my little boy's room. It worked properly for about four days before the water level stopped going down and began making noises that seemed potentially dangerous.

I took it back to their customer service department where I was promptly told that this was a seasonal item which they had sold out of. The clerk as if I had the box it came it or a receipt. Well, I didn't purchase the item expecting it to malfunction, so no..I had neither of those items. I wasn't asking for my money to be returned, I just wanted another humidifier. If they had no more of the same kind in stock, I would take another brand and simply pay the difference. I was basically told "sucks to be you".

So, from now on.I'll go to Target to buy any appliance type merchandise because Wal-Mart evidently believes that I should count on anything I buy from them to be faulty, therefore I should keep the box and the receipt in just such a case.

Hey, Walmart Corporation..you've lost touch with the people who make your business run successfully. Target stores and other discount stores thank you for your willingness to admit you sell worthless CRAP!

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12:00 am EST
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Walmart wal-mart's return policy sucks!

I recently purchased a desktop from walmart and decided I wanted to take it back 22 days later. The box to the computer has never been open and with the receipt they denied the return because of a 15 day policy.

When the computer was purchased I was not advised of this policy. If I were I would of accepted the fact of the denial but I WAS NOT! The customer service rep did assure that compaq would take it back. I just got off the phone with them and after about 2hrs of arguing with them they would not take it back either( Something about wakmart being a third party so they couldn't accept it). Once again this computer has never been touched and I do have a receipt! Not only after this incident did I return a 1300 Tv I purchased for Christmas, I am disgusted with Walmart and the rude customer service reps and I will stop shopping at Wal-Mart and Sams being I spend over 30000 a month at Sams on supplies for my business. One customer may not hurt their business but target and best buy will love more business!

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XData
, US
Jan 31, 2017 6:26 pm EST

walmart is complete ### with their ### return policy. i had bought a craptop (hp notebook) from walmart on black friday. about a month later, without any warning, my ###Top started acting up (keep i mind that i had never once dropped or gotten the ###Top wet). the screen started flickering, it didn't charge and the touch pad mostly stopped being responsive. even through all that, i still managed to keep it in working order however was barely able to use it very well. fast forward a month later (three days ago), i went into walmart to return the piece of ###. i went to customer service and handed them my craptop. the ### employee lady there gave me this exaggerated and obviously BULL### fake sympathetic expression and said that their return policy is 15 days. now, i would've been fine with this and dealt with if i were told the truth about the return policy. BUT I WAS ###ING LIED TO, MOTHER###ER. the dip### old ### employee guy who gave me the laptop on black friday lied after i asked him about the return policy. he said, "you can return it at anytime. you can return anything to walmart if you dont like it." so now, i'm stuck with this goddamn piece of ### and a waste of $200.
(i tried calling hp but they didn't give a ### or want to help me. all they could do is repair the ###ing thing. i just want my money back, not a ###ing repair.)

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Gentleman Something
, US
Dec 15, 2016 6:50 pm EST

I had an item today that was gifted to me through an office Christmas party at work. I didn't have a receipt, but I knew Walmart as the type of place where one could return dirty underwear with no receipt and still get store credit. I had a brand new, unopened box Microsoft Surface Pro 4-- and all I wanted to do was return it for store credit so I could get the iPad I preferred. Until this point, I was unaware of the 15 day return policy on electronics, and I was unaware of the original purchase date. So the customer service guy checked the UPC in their computer to track the original purchase date. The item was bought a few days over their 15 day limit, so he rudely proclaimed to me that this item could not be returned to this or any Walmart. I was pretty crestfallen, having expected a different outcome-- sans rudeness. So I left the store with my item.
At home, I read through Walmart's return policy online to see if there were any loopholes I could use in my favor. Alas, there was an entry in the corporate return policy stating that items purchased between the dates of Nov 1 through Dec 24 would qualify for another 15 day return window starting Dec 26. I thought this could be the leverage I needed to return my item sooner rather than later. So I went back to the same store I visited earlier and the same dead-eyed clerk was my only option behind the customer service desk. I explained the holiday return policy I saw, and basically asked if I could use that excuse to return the item now instead of waiting another 11 days and deal with the madness of after-Christmas crowds. The guy behaved like a robot that was only programmed to say NO. He called a manager for me, who was also no help. I even explained how ludicrous it was for me to be forced to wait nearly 2 weeks just to return the same item, only because the initial return window had expired (which was out of my control). The manager showed a glimmer of humanity, going to her superior in an attempt to help me out-- but her superior blocked me from service as well.
When it's all said and done-- I felt my request was reasonable, but the policy and its enforcers were unreasonable. I will never purchase electronics at Walmart on my own because of this awful experience. I advise that everyone else do the same, as long as this anti-consumer policy remains in place.

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XData
, US
Jan 31, 2017 6:29 pm EST

amen, dude. you should read my walmart return policy experience.

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oneandonlyRob
, US
Jul 07, 2016 3:25 pm EDT
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Walmart return policies are a joke they should stand by there merchandise and take care of there customers Sam Walton would be rolling in his grave

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jarvon
Patterson, US
Aug 16, 2013 8:07 am EDT
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Walmart return policy sucks, and I will not buy anymore high priced electronic items from them again.

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desireelyn
plattsburgh, US
Nov 22, 2010 1:20 am EST

not only is at the service desk it is posted on the back of our registers in electronics. I'm customer service supervisor for wal-mart and deal with this problem continuously WHENEVER you buy something expensive CHECK THE RETURN POLICY ASAP!

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loyallo
Madison, US
Sep 09, 2010 6:38 pm EDT

ridiculous

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loyallo
Madison, US
Sep 09, 2010 6:33 pm EDT

walmart has the wrost customer service ever. they just care about the money, yeah and the policy are rediculous. So for the employees u must know that yall focus on sale not satisfaction/.

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worth
French valley, US
Jun 24, 2009 12:34 am EDT

Maybe you are some walmart employees who are just embarrased by your company. Please, find the correct words to use instead of cursing through out the sentence. Or maybe you're just not educated enough. I had this same problem with Walmart on Friday. I refused to accept their lame excuse that the return policy is on a poster in the customer service are. My reciept however did not have anything printed on it. So I asked for a manager(took her 20minutes) I felt that if Walmart wanted the customer to know their return policy...Walmart needed to print that on the back of the reciept. So after I told her that I'm a customer service Manager myself(thank God, not for Walmart) I got my money. I had the un opened items including my reciept, which the 90 days expired 10 days prior.

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Voice of Reason
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Sep 12, 2008 3:25 pm EDT

Amanda Currie is completely correct. You are a stupid person and I feel sorry for the Wal-mart employee who had to deal with your incompetence. Their return policy was made available to you and it is a very generous one at that.

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AS
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Aug 30, 2008 2:50 pm EDT

The 15 day return policy is stated on the back of your receipt.

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12:00 am EST
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Walmart biased return policy!

I have been a loyal walmart customer for over 20 years, spending thousands of dollars there. In that amount of time I probably returned 3 things to that store. I have never had a problem until this new policy there of returns went into effect. I had received a gift of a digital camera, which was too complicated for me to use, and given as an anonymous gift for a mission trip to me at our church. They did not leave receipt or name, for obvious reasons but did put a note on it that it was bought at walmart. It was sku'd at Walmart and they sell this camera.

When I brought it in, I explained the situation. I was told that, the only thing they would do is... give me another camera. I didn't want money back, but a gift card so I could purchase things for kids for Christmas that wouldn't have anything. They refused to do that, even though they sku'd the camera up, it showed in stock. They said it was due to the money involved. Well, they had no problem TAKING the money for the camera. It was in an unopened box, with tape still attached. The sign at Walmart says they are ready to always satisfy the customer with return, credit or repair. I didn't want another camera==why bring a camera back that you aren't going to use, to only get another one? Makes no sense at all.

Had I bought 600.00 worth of merchandise and returned it all, there would not have been a problem. However, because I returned an ELECTRONICS item, there was. I feel as though they are now treating all their customers as thieves, since they refuse to return ANY electronic item. Had they looked my name up, they would have seen my many, MANY purchases over the years there.

This is so wrong and I am hoping that someone will see this, contact me and allow these kids to get a Christmas, instead of a camera sitting in a closet, collecting dust.

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Fky
, US
Oct 12, 2014 3:53 am EDT

When I sleep I will repost first screen shot it

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Fky
, US
Oct 12, 2014 3:40 am EDT

Cause it's truth

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Fky
, US
Oct 12, 2014 3:39 am EDT

Wtf two ten page comments they don't post

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Fky
, US
Oct 12, 2014 3:06 am EDT

Guess got to say it again

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Fky
, US
Oct 12, 2014 3:01 am EDT

Where mine

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mrspenguin
Winona, US
Apr 23, 2011 4:37 pm EDT
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I agree the returns policy is a pain to deal with. Walmart simply assumes that everyone is a thief, mainly because they get so much stuff stolen from them...it's shoplifters that ruin it for everyone. Plain and simple. One person commented about door greeters sitting down, however...door greeters and cashiers are only allowed to sit down if they have a paper from their doctor that says that they need to be allowed to sit. It's called reasonable accomodation for disabled people, allowing them to be able to work when they otherwise would not be able to.

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Nameless2183
Chicago, US
Jan 06, 2011 5:24 pm EST

Wal-mart gets lots of scammers, them make thier living off of us and stealing from us. The company is greedy yes. But when it comes to return policys we are fair. I work there as u can guess. I don't agree with everything they do but as far as the return policy it is fair more than fair. We have customers who buy shoes and return them after wearing and ruining them for months. And get a full refund. They Buy TV's and they return them and try to put bricks and other things into it or even the old tv and seal it up and try to get it to pass. Everyone has to open them to check now. And when u get one they try to say they bought it that way. It is just horriable how the customers theft drives up our prices. If there wasn't so much theft maybe it would be cheaper to live. U think when u sleal no one pays for it? Nope the people who don't steal end up paying for your theft in higher prices! U should be assamed for trying to return that camera it was for a church and given in good will. Shame on you!

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anonomous0908
Los Angeles, US
Aug 30, 2010 9:56 pm EDT
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The least the associates could have done was look up the serial number on their returns screen to see if any information popped up. There it will tell you where it was actually bought and what day. That would have been the first step the next, providing it was in the returns screen, then it would have to be within the return policy of thirty days. Finally if all of that was all set then they should have given a store credit or exchange for a more simple camera.

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BoycottingWalmart2
Tarrant, US
Aug 27, 2010 7:48 pm EDT

If the camera is unused and that point is obvious just by looking at the box and even opening it up and checking that what is inside is what is stated on the box, receipt or not, they should honor the return. It isn't like they are not going to just put it back on the shelf and sell it to someone else. Wal Mart won't lose money if they give her a gift card for the amount of the camera. Don't be so judgmental about what the person who is returning the camera is saying. It was a gift, yes, for a mission trip, but still a gift which she tried to exchange so that she could buy gifts for the underprivileged kids who will get more out of that than they would have gotten from getting their picture taken and posted on a post mission trip presentation so all the church goers will know what wonderful work they are doing. I think the person giving the camera really should have thought that one through, but frankly, it isn't my business why they did what they did.

The person whose family/friend is stealing - report them to the police anonymously. If you do nothing you are showing tacit agreement with what they are doing. If you do NOT report it and they get caught and anyone finds out you knew and did nothing, you could, potentially be an accessory after the fact to the crime. Besides all that, it is morally wrong to steal and morally wrong to stand by and do nothing to stop that action once you see it occurring. TAKE THE HIGH ROAD AND TELL THE POLICE.

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Michelle2796
Copperas Cove, US
Mar 19, 2010 9:09 pm EDT

OKAY I HAVE READ MOST OR ALL OF THESE COMMENTS.

LOL WHERE DO I START...FIRST ABOUT THE CAMERA...THE REASON FOR THE NO RETURN POLICY WITH NO RECEIPT...IT WAS PROBABLY STOLEN...THEY DO NOT! HAVE TO TAKE YOUR WORD THAT IT WAS A GIFT...GET OVER IT!

SECOND...THE ONE WITH THE CLOTHES...YOU DO NOT...I REPEAT...DO NOT HAVE TO EXCHANGE FOR CLOTHES IN THE SAME DEPARTMENT...THAT IS NOT A COMPANY POLICY!

LAST...SOME WALMART STORES MIGHT SHOW NO CONCERN FOR THEIR EMPLOYEES...THAT IS NOT! COMPANY WIDE...ITS YOUR STORE...YOUR MANAGMENT.

THEY DO HAVE A ASSOCIATES IN CRITICAL NEED PROGRAM...I KNOWI HAVE USED IT...I WAS ABOUT TO BE EVICTED AND WALMART GAVE ME A $1000 DOLLAR CHECK...THAT I DID NOT HAVE TO PAY BACK. IF YOUR MANAGMENT WONT TELL YOU ABOUT IT YOU NEED TO GO TO YOUR MARKET HR REP...ALSO ABOUT LAYING OFF LONG TERM ASSOCIATES...THATS BULL CRAP...THERE HAS TO BE A REASON WHY THEY WERE FIRED...IF THERE WAS NO REASON THEN GOTO COURT OR CALL THE HOME OFFICE. IF YOU DONT WANNA TAKE THE TIME TO DO THAT THEN YOU PROBABLY DESERVED TO BE FIRED.

LAST BUT NOT LEAST...IF YOUR STORE IS CUTTING HOURS IT IS BECAUSE YOUR STORES SELLS! 95% OF THE TIME SALES ARE LOW DUE TOO BAD CUSTOMER SERVICE. MY STORE HAS A ORIENTATION ALMOST EVERY WEEK. WE ARE DOING GREAT. WE WON STORE OF THE YEAR FOR OUR REGION AND STORE OF THE YEAR FROM OUR DISTRIBUTION CENTER FOR HAVE THE NICEST EMPLOYEES AND CLEANEST STORE. OUR ELECTRONICS DEPARTMENT ALONE MAKES MORE MONEY IN A WEEK THEN A WHOLE STORE DOES IN A WEEK.

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12:00 am EDT

Walmart cancelling the layaway program

Walmart, locations in Pittsburgh and surrounding areas in Pennsylvania

I am rather upset with Walmart's policy to end the layaway program. I just noticed this change while shopping at the Robinson Township Pennsylvania location.

This really upset me and let me explain why. How many single parents, elderly, people with minimum wage jobs, people at or just above the federal poverty level shop at Walmart? I am sure a very large percentage of their customers. What happens to that single parent at Christmas that cannot afford to write out a large check to buy presents? They utilize the layaway program so they can pay a little each month. What about the minimum wage worker who may need some larger ticket items, television, maybe large household items such as tables, chairs, bedding etc? Can they afford to write out a large check all at once? No, because they need to pay rent, utilities, food etc but they can afford a little each month. The elderly who may want to purchase expensive items, if they are only receiving social security how can they afford to pay for such items? They can't. I cannot imagine even the Walmart store employees not utilizing the layaway program because lord knows they are not making much higher than minimum wage.

I just feel the more and more companies are forgetting about the little guy and it is time the CEO's who make millions realize that all of america is not wealthy, many live paycheck to paycheck and by eliminating some services they greatly affect many people. I hope this complaint actually does some justice and it is read by many people who will flood Walmart with complaints and they will change their minds.

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lcyoro
Waialua, US
Jun 24, 2009 2:06 am EDT

Yeah, we had an Assistant Manager fired for "Integrity issues". And for almost a year, no one got their MyShare bonuses and a hiring freeze. I heard the regional manager got fired for embezzling. Some how that affected the bonuses. So i don't understand why Walmart didn't make good on those bonuses and issue them to the associates that worked hared for them! I wouldn't have gotten any of them anyway as I was a recent hire. Some people are only honest to a oint, then see an opening and steal like hell! You would think there would be many safeguards for this!

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Trevor is now a proud father a baby boy
Markham, CA
Jun 24, 2009 1:34 am EDT
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Ha we had a manager stealing for years till she was caught. Because they all liked her (home office)instead of pressing charges and firing her they asked her to quit.

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Trevor is now a proud father a baby boy
Markham, CA
Jun 24, 2009 1:28 am EDT
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whose kenny?

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lcyoro
Waialua, US
Jun 24, 2009 1:16 am EDT

Trevorr - In seasonal items I was refering to something like clothing. I would understand not putting Halloween costumes on Layaway! lol! As for the thievery going on, I just don't see how these things are not caught a heck of a lot sooner. "They" say "everything is on camera", so I why aren't they caught? You would think with the Telxon and everything that they would notice quicker. At least on something so scarce as the Wii. But then, we don't have security guards, either. And only 2 people check in the high dollar stuff and then they bring it directly to the department. So if anything is missing, the first place to look would be the 2 people checking it in.

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Trevor is now a proud father a baby boy
Markham, CA
Jun 23, 2009 2:19 pm EDT
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At My wal-mart before the layaway stopped we had someone who paid $700 roughly for a television. He said he had no room for it so it was later returned, repurchased and put on layaway he paid a dollar less. It took six months of calling to get him to pick up the television.

Then we had an incident where the security guard would steal Nintendo Wii's from employees, the employees would get a refund since they were scarce and none was left. He would resell the stolen Wii's at half price. They later found out what was going on and matched the identification numbers.

lcyoro - The Wal-marts in Canada were different, we never allowed Layaway on seasonal items, but we got rid of Layaway for the same reasons you did.

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lcyoro
Waialua, US
Jun 23, 2009 2:21 am EDT

You start a Christmas fund for your purchases. What's wrong with that? One of the reasons Layaway is gone is because people would either stop paying on it 2 months later or change their mind and cancel There is not enough room to hold these items as people want more variety of product and that takes more room. Plus, after people decide they don't want it, it might be out of season or discontinued and then the store has to mark it down.

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Stacy Bomba
,
Mar 27, 2008 2:45 pm EDT

I too think the Lay Away plan being cancelled was a great disservice. You can barely get around without a credit card. The world is in too much debt because of companies like this.
Their service and system sucks bad. I have quit buying from them.

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Amanda Currie
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Feb 27, 2007 12:31 pm EST

I have to agree with this. My mother always had to put stuff on layaway when I was growing up. Now, what are parents supposed to do? Save up and just hope that maybe the stores will still have the "it" toy of the season the week before Christmas/birthday/etc.? Most wal-mart shoppers go to walmart because they can't afford other places (myself included).

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12:00 am EDT

Walmart store #0906 manager eric holmes

We have shopped in your store from the beginning of when it first opened in Gallup, New Mexico years ago.

We have found your prices and items to be well below the other stores. As far as food items we shopped at A Albertson's before Wal-Mart opened. Safeway always has been highest followed by Albertson's. Once in awhile we go to Safeway for meat that is on sale in which they carry good meat.

As far as clothing there is very little choice Penny's which is high.

When they put up the super I thought with 17 or more check out stations there would be little wait in lines. On an average as far as 20 or more items there is only about 6 that are open except on Holidays. Last evening at 8:30 PM we stood in line for at least 30 to 40 minutes. We started in one line then they shut it down and had to start all over. My wife who has had a bypass and diabetic and both of us are up in age. There were other elderly people who were waiting longer than us A supervisor finally came around and apologized stating that some checkers had called in sick on account of the long weekend. This may be true but I would think that they would have extra checkers that could alleviate this. Safeway calls up checkers from the back when there lines get backed up. Last night they were baked up in the isles and down the isles. This isn't the first time that this has happened but numerous times.

We spend on the average of at least $300.00 per week at your store and with the amount of business there is I think that this store could well afford to take care of their customers better. What I think is that the manager is trying to make a bigger bonus and a feather in his hat at the expense of the customers.
I don't know if I have ever seen him. I have seen a young blond haired guy which looks like had authority running around but I have no idea who he is.He isn't very friendly with the customers.

I hope that this will be looked into and straightened out and not tossed aside. If not you will hear from me again.

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lcyoro
Waialua, US
Jun 23, 2009 3:11 am EDT

There are no "cashiers in the back". Walmart runs a tight ship. When people call in, there are no stand=bys. That's why they call them "weekends". Plus everyone already has their alotted hours and if someone DID by chance want to come it to work, they can't. What I would suggest is to plan your shopping trips for the less shopped hours. Never on a weekend, though!

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Mary Darling
Lexington, US
May 15, 2009 7:49 am EDT

When I first started shopping at the Super WalMarts I thought the meat prices were great and the meat was fresh. Well I have found out differently. The pre packaged meat is treated with Carbon Dioxide to keep it from turning brown and making the shelf life longer. On the shelf date the meat is sent back to be ground up. Ever wonder why the hamburg meat is brown in the middle? the old is mixed with the new. I spend about $500.00 per monthon meat for our family. Well I don't spend it at Wal Mart anymore. I go to HEB or a local butcher. I would suggest you don't buy meat there either

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12:00 am EDT

Walmart very negative experience

Wadsworth Ohio, Smart Style salon... hair color. I had a very negative experience with an inexperienced stylist yesterday. I went to Wal-mart for a highlight, mostly blonde color service. I believe the girls name is Krizy the managers name is Sandy.

Anyway, she colored my hair, washed it and cut it. As she was drying it she realized there was spots on my hair that she missed and needed to "fix" them. I thought that was fine , the colored seemed ok. She "fixed" the spot . As she dried my hair I saw that my hair was terrible, the top layer was fine, but upon pulling my hair back it looked like tiger stripes. The manager was at a workstation directly next to hers, never looked through it to check, she actually seemed apathetic to my hair and the situation period. The Stylist was so nervous about how long it was taking, and I kept telling her I did not care just that I wanted the color right. She "finished" and I went home. I looked in the mirror and pulled my hair up and it still looked horrible. I called them back, got the manager, who still seemed to not care.

By the way, when the young lady went to mix up more color this manager confided that the young lady was just out of school, not at all very experienced. Nice to tell me , huh? I went back and those two had gone home the manager and stylist. Three other girls were there and looked at my hair with horror. One girl tried to fix my hair as best she could. Although she was telling me how it was really time for her to go but she was going to work on me anyway. After all day at that salon my hair was "fixed", it is way too blonde and I will probably fix it myself. I am never stepping in that shop again, and I suggest no one else shouls either.

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ramm777stein
Sterling Heights, US
Dec 12, 2007 4:32 pm EST

Everything about walmart in my opinion is negative!

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Jaclyn Williams
,
Jun 19, 2007 11:15 am EDT

Walmart + Salon = disaster... that should be common sense people... you get what you pay for! We all go to Walmart to save money... well, the same thing goes for Salons inside as well...

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Cynthia Rogers
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Jan 11, 2007 7:56 am EST

I went to my local Wal-mart Houston Texas off Sam Houston Park Way to get a perm. When I walked in the door The sign states $39.00 so I did the perm.But when I went to pay I was told it was $50.00 plus $30.00 extra for a Hair cut. and extra for a cond. So when I left I had payed more than the posted price of 39.00. And I was told that Black women got ( relaxer ) and that cost more How ever there is no sign in the salon that states this. I fell that this is racist.Because if you were to but the kit on your own it's $8.00 White or Back people Hair. And the sign states 12.00 for a hair cut. Then why was I charged $30.00.

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Laura Berg
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Aug 14, 2006 8:45 am EDT

WHY oh WHY? did you even go to WallyWorld for a hair service anyway? Yikes! May as well just walk into Cost Cutters or Fantastic Sam's. OMG. I would NEVER trust any newbie, in a "salon" like those, to do my hair---especially color! Well, I guess you have to live & learn.

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Walmart - don't shop at wallmart!

I purchased a CarFreshener air freshener for my truck. It reacted with my dashboard and caused damage to my truck. I also remember being sick and having to go to the doctor. I contacted Wal-Mart. They referred me to their 'arbitrator'. The 'arbitrator' referred me to CarFrehener. CarFreshener refereed me to Liberty Mutual, their insurer. A...

Read full review of Walmart and 139 comments

Walmart Customer Reviews Overview

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Walmart In-depth Review

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Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

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Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

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Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

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Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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Contact Walmart customer service

Phone numbers

+1 (800) 966-6546 +1 (800) 925-6278 More phone numbers

Website

walmart.com

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Is ComplaintsBoard.com associated with Walmart?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walmart Customer Service. Initial Walmart complaints should be directed to their team directly. You can find contact details for Walmart above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Walmart. Discuss the issues you have had with Walmart and work with their customer service team to find a resolution.