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4.0 8310 Reviews

Walmart Complaints Summary

755 Resolved
1975 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2792

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J
12:00 am EST

Walmart Completely insane!

A couple of days after this past Thanksgiving our neighbor asked if we could help her out by taking her car up to Walmart to get a plug put in her tire because there was a small nail that was stuck in it. So my wife volunteered to go because I was working on our car at the time. They arrive at walmart and ask for the plug and one of the technicians named Rob tells them that walmart can not put a plug in it because it is near the sidewall and they can't be held liable then he proceeds to pull the nail out of the tire causing the tire to become completely deflated. My wife then said well now you have to do something because you made the tire flat so he says I can show you how to put the plug in the tire but I am not allowed. So, plug gets put in the tire and the service manager (Wendell Reid) is on his way out to fill up the tire saying " I ain't got to put no air in this tire, I ain't got to do nothing you say.". Then my wife says " Well yes you do have to put air in it because ya'll made it flat." Well that is what started the whole conflict then words started getting exchanged he was cursing at her she was cursing at him. Then I get a call from my wife and she is crying and panicking she tells me that the service manager (Wendell Reid) and a couple of other technicians were insinuating that they wanted to fight her. They had made a semi circle around her and she had felt threatened for her life. The Service manager told her that she needs to bring her man up her to fight him. I then hall but up to walmart and when I get there they are still basically surrounding her. I take her inside and ask an associate to contact the store manager immediately. He is at lunch so we get to talk to the assistant manager. Well she(Asst Manager) acts like she does care that this happened at all she says that she will review the security tapes. After reviewing the tapes she comes back and says that she can't be seen on any of the camera views that they don't have cameras pointing into the parking lot by the Tire and Lube Express. My wife is very upset still at this time and still is cursing and the asst. manager trys to tell her she is not allowed to use that language in the store , are you kidding me. Anyway now comes the store manager who is a little more compassionate and trys to offer us a gift card. Says he will talk to Wendell about what happened. That they have to view his history and all that. Please let other people know about my story.

My wife has changed her entire outlook on people she is still weeks later traumatized by this and now afraid of African American Males or even to be alone in public. I have purchased her pepper spray and she wants to get her concealed weapons license. This has caused serious psychological damage. They harassed my wife and there actions were totally uncalled for. We will never shop at walmart again for anything. I hope other people never have to experience this kind of treatment from anyone. Please let other people know about my wife's story!

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Michael Reeves
San Antonio, US
Aug 01, 2014 7:56 pm EDT

So I go into WLE at 6pm, Culebra and 1604 in San Antonio. to get two tires. I wait five minutes to even get paid attention. The guy is working fast and hard to finish a job. He looks up and asks if I need help and I say "I need two tires". He says "unfortunately our management has said the day is over". I'm thinking "it is 6:00, unfortunately I chose this Walmart to get tires." I told management and they said "they would take care of it". Like hell they will. I'm writing a complaint.

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Service writer 3155
Sault Ste. Marie, CA
May 30, 2012 1:36 pm EDT

As an employee of Wal Mart in Canada (store 3155) which I've worked at for nine and a half years ( 8 years as service writer ) I take negative comments personally. Yes there may be some rude people or poorly trained ones but from what I've seen they don't keep their job for very long. We have a lot of repeat customers who are completely satisfied with our work. If an issue develops it is dealt with swiftly starting with the tech who performed the work the, then onto myself, my TLE manager if needed and if if not resolved onto an assistant or store manager. The TLE manager is a licensed mech. for automobiles and truck and coach. I myself have worked for a car dealership, a body shop, a private garage and have taken a small engine repair course at college (Earned diploma). Of our shop techs, One has been doing tires since the mid 70's, another used to restore cars and another earned his diploma for the same course as I took. We are all gearheads and take extreme pride in our work, it's like our signature. We've worked hard for our good reputation and we are proud of it.

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loldumbass
asd, US
Oct 04, 2011 6:36 am EDT

Lol sounds like a bunch of BS you are just ### because you couldn't get a tire fixed because it is wal mart policy not to, the wife probably asked to see if it was going all the way through or something along those lines. When it came out she was pissed that they weren't giving her a free tire. Hey freeloaders... get a damn job! Then maybe you won't need to mooch off of corporations for things you can't afford.

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imutt
Indianapolis, US
Jul 20, 2010 9:40 pm EDT

I had my oil changed in Noblesville, IN WalMart. They put in the wrong oil- 10W20 synthetic in my Caravan. They put oil in my power steering fluid causing contamination of the steering system. This destroyed my power steering system-- caused major leaks. To repair will cost over 1400 dollars.
The tech says he did not do this. Claims adjuster does not wish to speak to the vehicle owner, only the man of the house. He never took a statement from us or any of the shops who could testify to the damages. He stated tech denied the act; therefore, he was denying my claim. They think it is over, but the national media has been sent paperwork and the story. Picket lines can form with permits. Any suggestions post on this site, please. I have been very quiet, and understanding. no more.
07/20/10

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elhwal04
Hickory, US
Jun 20, 2010 7:54 am EDT

Hi! (I'm putting my two cents in too.) I've worked with Wal-Mart for 6 years now. Always on the front end, so I can't really tell you much about what happens in TLE. However, I would like to be witness to the fact that ~every~ store is different. Every single one. So far I've worked at three. They may have their basic policies but each store manager that is put in charge of the entire store has their own way of doing things and their own little likes and dislikes. Some suck to put it bluntly...some are really good at what they do, AND the Assistant Managers underneath the Co-Managers also have their own little thing going on. They also have their own likes and dislikes. Some will do whatever they want as long as they know the store manager won't find out about it. Opinions should really be decided on a store by store basis. I'm extremely horrified to hear of even the possibility that store associates would act like those mentioned in the original post. That is something that would DEFINITELY get you fired over at the store I currently work at. In fact, given the general attitude of the people evolved in said story, they probably wouldn't have lasted long working with W-M anyway, if they were at my store. Anywho...I'm sad to hear your story and I do feel very bad for you but don't forget to call 1-800-WALMART. Contrary to popular belief, those folks on the ends of the phones actually have to call the store managers and talk to them about each and every problem reported. If it's a good store manager then they do something about it every single time (mine does). Now I'm not saying my Store Manager is perfect, she's just very strict. Others are like this too. On the other hand, some just set in the office all day drinking coffee and talking to the Asst. Managers...or flirting with them! So...again...store by store. They are all different. I hope eventually you will be able to overcome your W-M issues and try a new store. If not, well, that is definitely your prerogative. I for sure won't hate on you for it! :) Good luck!

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Aggravated shopper
albert city, US
Dec 15, 2009 2:10 pm EST

Wal-mart tle pretty sad that you think an honest story is BS perhaps your stories are the one to question. But giving the benefit of the doubt I am not sure how all stores work but what I can tell youabout when this was going on was when the TLE was a seperate unit from the regular store and had its own TLE manager as well as an automotive dept manager and a seperate Bay manager then Wal-mart as a company made TLE a part of the regular store which included scheduling and hours going against store. They let go the TLE manager as this store said a REGULAR Asst manager can be over automotive, hardware, sporting goods, pets. The automotive dept. manager(Dept. 10 so you know I know what I am talking about) was assigned to be a dept manager on the grocery side so that left just a bay manager and he got frustrated and quit. When hours started being done by corporate many techs left which meant that when TLE opened in the morning at 6am there was only one tech and if he called in or was late it wasnt until 8 am that more came in, so that meant the asst. manager who knew nothing about TLE was forced to ask for help from other associates. If someone was supposed to sign out on the work then perhaps you are talking about the asst manager who every time we finished a vehicle had to come check the torque on lug nuts or the cap on the oil fill.

I also said this was 3 years ago and things may have changed since there is an entire new management staff at the time I was explaining the store manager had left and they where waiting for the new store manager and Wal-mart went through a redistricting so this stores new district manager had been over this store for a brief time.

If you truely are what you say you are thenall of this should ring a bell even if it didnt happen at your store. I also know not all TLE's did (they may now) things the same way or even right for that matter.

Before you question the legitimacy of a persons comments you should have all the facts.

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Walmart_tle_1317
Black Mountain, US
Dec 14, 2009 3:14 pm EST

Ginger kid

That would have been Ray, a very fine technician, who sadly, is no longer with us (transferred to sams club) Guess her got tired of the ###.

Aggravatedshopper, I dont exactly know how the hell your store pulled this off because the bay support system requres that a technicians SSN be active in the BSS to sign off on any work done on a car. Unless, you were doing the work and then having a cretified tech sign off on the work, which would be stupid on his part. I will NEVER sign off on ANY work done by another tech because if something goes wrong all they are gonna look at is who signed off on that portion of the work order. So either your store is in desprate need of some techs, you have some very stupid techs already working there, or your story is total BS...

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Aggravated shopper
albert city, US
Dec 14, 2009 11:16 am EST

OK, I have to add my comments. I worked for Wal-mart for 9yrs and a Portion of that time I was the overnight stocker for the automotive dept. I have had ZERO training except for doing my own oil changes yet MANY times I was asked to stay late( so early morning) to help out in the bays changing oil because people did not show up this was more than once but not all the time however my wife that also worked at walmart was made to work in the bays because people didnt show up or the store was cutting hours. She was trained so well she had to call me at home to ask me how a ratchet works READ THAT AGAIN she was trained so well she had to call me at home to ask me how a ratchet works... I know its sad that she didnt know how to work a ratchet but the point is she was made to work on peoples cars.
I also know for a fact that this store MANY times put people in the bays without any training. This store is in council Bluffs, Iowa and is store # 1965 This was about 3 yrs ago when I retired from walmart so things may have gotten better at this store but that was what it was like then.
I have read many posts under this complaint from people that said they work in TLE and have adequate training but I can tell you that does not happen at every store.

Ginger Kid
Ginger Kid
, US
Dec 14, 2009 10:45 am EST

I can't remember; this was about 6-8 months ago..? I remember some tattoos and maybe a beard. I also remember some cowboy-ish older guy!

I don't envy your job! You must put up with all kinds of crap. But I've got no complaints with ya. :-)

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Walmart_tle_1317
Black Mountain, US
Dec 13, 2009 11:47 pm EST

Ginger_kid, Do you recall what the technician looked like? somewhere in the neighborhood of 5'10" bald with a goatee and more than likely wearing shorts in the 30 degree weather lmao...if so that would have been me putting up with yet some more walmart TLE ###.

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12:00 am EST
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Walmart Site to store misleading on actual delivery time

I've placed three separate orders with Walmart.com online within the past 30 days. Two orders have arrived late, and I'm currently still waiting on the 3rd and FINAL order I'll ever place. It's been 16 days since I placed the order and my credit card was charged, and I've still not received this order. Walmart advertises on their site "place order site to store and receive it within 7-10 days! I've written them numerous times regarding this and have not received any satisfaction nor any discounts to make up for their tardiness! IF they can't deliver on time at the minimum they should offer a discount or some kind of refund. Numerous sites offer free shipping to your door and those arrive within 2 days! Walmart is falling behind in their customer service.

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bob504
, US
Sep 11, 2019 12:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

So, I went to check my order today, the day it should have arrived, and it still said Preparing Order. I ordered it on September 4th, and it has been 6 days. I know it is a big and heavy item (an ATX PC case), but a big company like Walmart should be able to handle it. I also know that you should wait 48 hours after the date to see if it actually comes, but I need it by Friday. also, all of my parts that I have gotten from amazon have come on time. I am really dissatisfied with their service, I would have rather gotten the other color from amazon.

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San21
, US
Nov 17, 2017 7:23 pm EST

Would you people quit complaining things get delayed sometimes its not even Walmart sometimes its fedex or ups. once it leaves Walmart and in the hands of ups or fedex Walmart has no longer has control. sometimes things happen like weather or holidays so just wait till it arrives in the store and stop blaming Walmart for your impatience.

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CM Dixon
, US
Nov 29, 2016 11:13 am EST

Imy package ihas arrived at a facility two hours away... nothing has been done to it, it's just sitting there arrived at 1445 yesterday and it is now 1310 ... they are sitting on it rather than taking it to store earlier than time allotted unbeliever les and my sons birthday is tomorrow. Will it arrive tomorrow doubtful...as it's almost been 24 hours and they have done nothing they just let it sit there. Took about 12 hours for each transaction of the package to get to this point and now this almost 24 hours and no movement?

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Jan56
, US
Jun 25, 2016 8:37 pm EDT

I would like to know why my package was shipped from Illinois...but had to go to South Carolina before it came to my London Ky store...1st and last time for me.

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WTstandUP
Coatesville, US
Mar 01, 2016 4:26 pm EST

I came do know walmart's free shipping is a scam! If you end up buying more to get over 50.00 for free shipping walmart will send an item or two, light in weight and low in cost, but anymore bigger and costlier it will be weeks and weeks until you get it. I proved it too. I had someone in the same house as me buy shelving the same shelves for 22.00 but paid the 4.97 shipping charge, and he got the shelves in 8 days. I also bought the same shelves a couple weeks before he did and I bought over 50.00 worth off stuff and still have not gotten the shelves "and walmart shows online they are still in stock" the only thing walmart sent was a cheap box of tissues. The shelves I got under free shipping are coming from the same place coming to the same address where the other shelve with paid shipping got here in 8 days. All Walmart has done is created a shipping label "11 days ago", however, they have sent nothing to the shipper just created a shipping label. I'm over three weeks now and walmart has still not sent the shelves to the shipper, the same shelves that came here under paid shipping in 8 days. If you want something from walmart and don't want to wait weeks or more than a month pay for shipping because if you put it under free shipping they will not ship for a long time just take your money and collect interest off your money until they actually ship it. Walmart makes millions and millions off the interest of your money as long as they have your money and still have their item and have not sent it "It's a walmart greedy scam" there is never enough for walmart whether they are robbing their employees or customers, they are the meaning of GREED. WALMARTS FREE SHIPPING IS A SCAM!

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Charles Brandt
, US
Jan 02, 2016 4:49 pm EST

I placed an order on dec 13th and figured walmart would have enough time to get it to me by xmas.Wrong... although my estimated delivery was the 20th, I was sure I would recieve it, bcause I had chosen the faster shipping option..Anyway here it is Jan 2d and still no order, Found out it was shipped on the 23d.Moral of the story...Shop online elsewhere.Especially during the holidays

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Rosemary Redfern
, US
Nov 24, 2015 1:24 pm EST

I want to complain about the Marshall, Texas store Today Tuesday, 24 of November My husband we to pick up a few items I forgot and a Manager or Asst. Manager almost Knock down a elderly man and women and kept on going the store was NOT on fire so there is no excuse for this . The employees of this store are the rudest people on earth Also we have DEPARTMENT Managers not ordering thing like Material and other thing in the store because the don't like the departments there in ex employ of Walmart it did work that way then and it shouldn't work that way now If there were another discount store in Marshall we would shop there

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Bootsie82
, US
Aug 10, 2015 9:18 am EDT

I had a similar problem I ordered a computer for in store pick up. I got a email saying it was in store on Friday and when I went not only was there no one there to help me but when someone finally showed up they told me the computer was not there. I received a second email saying it was in the store Saturday so when I went Sunday and again no one to help me he asked for my order number I opened my email to find another email saying there was a delay and no date was available for delivery but they had charged my card. I refuse to pay for something with no delivery date. If I don't get it in the next few days I'm going to dispute the charge.

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jacobcatrett
Andalusia, US
Jun 26, 2015 11:08 am EDT

I have ordered an ipod touch 5g about 2 weeks ago. It still says processing! I am very losses off at walmart. I highly don't recommend site to store unless you like to get losses off!

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bobotron
pataskala, US
Jun 25, 2015 10:11 am EDT

I agree, don't use Walmart site-to-store and expect it to come when they say it will. I get enticed by the free shipping to store, and like an id10t, I fell for it again. I think i've used the service 3 times and every time the item says it will arrive on a date, and then it actually arrives at least a few days later.

Last time, I ordered the item again, on sale, a couple days later. Had it shipped to my house. It got here before the first one ever got to the store. Dumb. I picked up the one at the store and immediately returned it to the lady.

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Walmart - a routine oil change & fuel injection cleaning!

Just a huge warning to all of you out there to never take your vehicles in to wal-mart tire & lube anywhere in the usa!!! Please look @ the huge consumer complaints & take extra caution before you get stuck will a huge loss!!! I took my vehicle in two days ago to the wal-mart tire & lube in bryan, texas usa & was getting my normal usual 3000 mile routine...

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Walmart rotten american beefhide rawhide chews

Hartz and Harper's
Hartz.com

I purchased a 2 pack of the beefhides at the Walmart store in Statesboro Georgia. When I went to give them to my pets I discovered that they were rotten, not just a little rotten but completely spoiled, the smell was sickening to say the least. It looked like raw chicken blood had been basted on the chews and simply decayed there. I sent an email to Walmart to complain and ask them not to carry the products anymore or at the very least to check there pet products to be sure that someone's pet is not killed or made ill. I wanted to send Hartz and Harper's an email of complaint but discovered that neither one has an email address for complaints. Obviously they don't want any record of complaints against them to show up on the internet.

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rugerddog
Statesboro, US
Apr 26, 2012 6:43 am EDT

Don 't you just love going to the walmart in statesboro

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rugerddog
Statesboro, US
Apr 26, 2012 6:42 am EDT

How do you feel about walmart in statesboro

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ihatespam
nome, US
May 08, 2009 7:16 pm EDT

Thanks a lot lady >:( The chicken flavored ones are SUPPOSED to stink! Now walmart has stopped carrying them! Check the country of origin on everything else they carry. It's ALL from other countries. And I am too worried about poison and disease to give my dogs something from CHINA. I'm now having to order this off of the internet because walmart was the only place in town that carried them. You've done all our dogs a great disservice.

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VinniesMom
,
Aug 06, 2008 10:55 am EDT

We buy these faithfully every week for our Westie. He has a sensitive stomach, but loves the Harper's American Beefhide retriever rolls. We have purchased other brands and he will not touch them. Rawhide stinks. There is no way around that. My guess is that either you got the one bad one or it smelled bad because it is a rawhide and you MISTAKENLY thought that it was rotten. These things come in clear plastic wrapping. Check them better next time or tear a little hole in the wrapping to be sure that it doesn't smell bad.

And I highly doubt that someone's pet would die from eating rotten rawhide. They might have a little diarrhea or vomiting, but they won't die. Stop overreacting and grow up. They aren't going to stop selling the bones in their entire chain because YOU had one bad experience.

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moonlightcrusier
,
Jul 29, 2008 11:22 pm EDT

Lady... this stuff is SUPPOSED to stink... that is what a Dog likes... the intestines of a canine is not the same as yours... god designed it to eat tainted foods... what do wolves, coyotes & foxes eat? Ole Roy?
let Fi-Fi be a dog and enjoy his life here on earth...
Thank you Wal-mart for stocking this Item... if you remove it from the shelf please send it to me and I will pay full price plus all shipping cost.

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Walmart - poor service!

I just recently had my first child and she was 5 weeks old and my nephews were here from out of state and I wanted to take all of them together and have their pictures made since they won't get to see her much. I went and bought them new outfits that were beachy for the summer and thought it would be fun to have some backdrops of the beach... Being that we...

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Walmart - poor customer service!

Re: Wal-Mart Hurst Store Manager, Picture Me Studio Corporate Manager & Picture Me Experience Customer Service: Due to the my recent experience, I am highly upset and agitated in regards to the treatment I received from your representative at the Picture Me Studio located in the Wal-Mart Super center store number #5080. The behavior of the Picture Me...

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Walmart go somewhere else or you will regret it

I wanted to complain about the walmart in renton, wa. When I went to get my glasses I noticed that I had to get them fixed about every two months because they kept getting loose or bending. They was good about getting them unbend to fix my face again. But about two years later I noticed that The coating they put on the glasses were coming off and I was getting scratches everywhere. Notice I got glasses that were suppose to be scratch proof. But that was not the case My glasses were poorly made the right side arm of the lens just came off one day. I was just sitting on my couch and I took them off to clean them off and I noticed part of my glasses were missing. The arm part was on my ear. Theres nothing they can do about them, I didn't wear them everyday, so I really don't know how that could of happen. So now I'm just walking around with clue on them till I get my new ones. The coating if so bad that its making my eye sight worse I can't see clearly out of them no more.

People always asking why my glasses look like that. The patches are getting bigger every time I clean them. I suggest not going to the walmart in renton if you need glasses. Please go somewhere else or you will regret it.

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anthony pescatore
,
Jul 10, 2008 7:27 am EDT

Walmart offer a $ 100.00 if your oredered on line . i had to wait a month to get my blu ray disc player. i could picked it up at the store for the same price. they offered the free gift certicate i was charged a $100.00 i ask for a refuned but i was told i could get back. anthony pescatore

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12:00 am EDT

Walmart this store is disgusting!

If you want to return some article , purchased online, they never do it straight, will ask you other questions , there is not specified in the invoice of online purchase that you have to prove your identity while returning articles, which are sent to you wrong ( or not the same you ordered), after paying shipping charges at customer's account.

This is regarding customer service at walmart store #3420 , westbury long island new york 11590.

I would like to tell the person in charge that this particular place is very unpleasant for the business, you cannot find the customer complaint's form , which should be available there at right place, i saw the folder was empty and nobody tried sincerely to find one and give to me, one employee tried uselessly to print from the computer and wasted precious time of me and his, and answered me that he cannot, no specific answer if you ask for manager, almost every employee roaming around trying to avoid the questions.

This store is disgusting.

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Bukfutted again
Westbury, US
Jul 29, 2012 4:12 pm EDT

Very, Very surprised that the manager at this Walmart store # (3420) in westbury NY
didn't display her ID tag nor give her name when I asked for it. ( I got name from greeter at door) ...Le Fay, but dont know if it's the first or last name.

Manager "Le Fay" did not honor a store policy that clearly stated that an advertised item will be replaced with a comparable one when it is not available for the stated reason.

She looked to her minions to side with her.
Needless to say I got nowhere fast.

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12:00 am EDT

Walmart stuck with a product that I cannot afford to fix

I bought a portable dvd player from walmart. The player was made by philips. The player was purchased in 2005. When the player started acting up, I took it back to walmart. There I was told that the warranty was only for 90 days. In order to get help I would have to call a number for philips. Well, I called, told the warranty was only for a year. That I could buy another one at the price of 119.00. The thing is, the first on cost me 202.00. So, I told the person on the line I did not have that kind of money. She basically told me that was my problem and that she could not do anything else. So now I am stuck with a product that I cannot afford to fix. There is no way I will get stuck like this again.

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Walmart unsatisfactory number of handicap carts

My mother was recently injured in an accident that has caused her to be in a wheelchair. We went to go shopping at Walmart and discovered that they had an insufficient number of motorized handicap carts. Because of this, Walmart lost over $200 of merchandise sales from my mother and I, along with the five other people we saw as we were leaving that would not be able to find another cart available. Not to mention the others that we did not see.

Upon asking for a cart, we were told rather rudely, may I add, "You are more than welcome to wait for 2 hours until a cart becomes available." Meaning, there were only 2 carts working at the time. One was in use while the other was charging. Where were the other carts you may ask? In the shop.

Walmart is a very large corporation. By not having a sufficient number of wheelchair accessible carts, they not only lose business but also give themselves a bad name. I was treated very rudely by the workers, which in and of itself is not right. Especially when those rude workers were the greeters standing by the door.

Walmart probably lost a few thousand dollars simply because they were not fully prepared for business that day to handicap people. That may seem like a drop-in-the-bucket for such a large company, but it is going to become a ripple effect. Because my mother and I are no longer going to shop there. Nor are our friends. If Walmart does not become more prepared to handle customers such as my Mother, they are going to continue to lose business.

All it will take is to buy a few more rolling carts, and Walmart will have much happier and satisified customers.

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AntiComplainer
San Marcos, US
Jan 16, 2009 10:50 pm EST

I'm sorry for your mother's situation, ma'am, but stores aren't required by any statute (or moral, for that matter) to provide a motor scooter for anyone. If your mother isn't terribly mobile, why don't you take the initiative of purchasing a motor scooter yourself. Walmart providing them is a luxury, not a right.

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Mary Alexander
,
Aug 17, 2007 11:33 am EDT

On my last 2 trips to WalMart in Granbury, TX. 76048, there were no riding carts available, and another customer was waiting for one. Granbury is a retirement community, and WM should be prepared for more than normal handicaps.

I could not find a customer service section on their Home Page.

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12:00 am EDT

Walmart clothing & cleanliness of store!

I shop the Walmart in Springfiel Tn. It is often dirty with trash on the entrance way floors. The quality of clothing has gotten to the point that I will no longer be buying school clothes there. The clothing rarely last past two washings & often stretches out of shape or comes apart. I once was able to get most of our clothing there but no more. It is a shame to see Walmart getting to this point. Why can you not get a better grade of clothing merchandise? You did at one time. Even the jeans come apart. The Springfield store often has several empty shelves & never has enough personnel. I hope to see some improvement soon.

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Jo Black
,
Sep 08, 2007 9:30 pm EDT

I agree with the quality comments but nothing will change as long as you keep shopping their.

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Walmart - store don't have less price doodles

The Store is big... But about kid's doodle (magnetic writer) they used have many varieties... recently no varieties. While shopping we could not find any doodle so asked a salesperson , then he searched and gave us a old high priced doodle which was kept very up and mostly becoz of the reason of not sold so there were very few and with cover tear .That...

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Walmart - be careful with your spouse at walmart!

Do you have a spouse that works at WalMart - Beware their fraternizing policies are not worth the ink that they used to print them with!!! WalMart in NC allows open fraternizing of married employees and management/salary with hourly. Management even tells the employees to not talk or say anything about it to the public and turn their heads and ignore it...

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12:00 am EDT

Walmart dissatisfaction service

On Sunday June 9,2007 I went shopping at Walmart. At the register I gave a blank check with my signature to pay my bill. The clerk gave my check which was blank and a receipt for my purchase. I ask the clerk to void my check and redo the transaction at another register where the printer was was working, She refuse and so did her supervisor refuse. I had to go to the assistant store manager to complete the transaction properly. I was so irate that I called 1800-walmart to make a complaint. I spoke with someone from customer service but did not receive satisfaction. I tried to make a complaint on the computer but the computer kept knocking me out so I could not complain. I feel top mgmt needs to be informed.

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12:00 am EDT

Walmart poor after sales service!

Purchased weed eater (r) from walmart. after two months the battery went dead/ model wlt24/ original
Power, inc customer service [protected]- the "customer service" lady states we have to call their parts place/ [protected] tried for two weeks always busy. their service dept will feel your pain and show condolences, and that is it. also their web place originalpower.com./weedeater doesn't really help either. they really don't do anything.

Pat montgomery - millington, tn

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Kim Sanders
,
Aug 04, 2007 11:35 am EDT

I bought a Weedeater WLT23 from WalMart on March 30 2007, used it maybe 10 times. Today is Aug 4 and the batteries are dead. Called the # on the instruction manual [protected]) and was told that someone from customer service will call me back in 48-72 hours and that this rep. will probably offer to LET me buy new batteries at 50% off. WOW what a deal. Then in 3 or 4 months maybe I can do it all over again. I'm going to buy a new trimmer and it WON'T be a Weedeater product.

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12:00 am EDT

Walmart not so private, not so professional

Yesterday, I was called by Co-Manager Rod (last name withheld) of the WalMart in Alabaster, Alabama to come in on June 8, 2007 at 10 a.m. for a part-time interview. I arrived at 9:45 a.m. Another female applicant arrived just before 10 a.m.

The female was immediately seen and set up with an interviewer.

For more than 25 minutes, Rod was paged by the Store to come to hold my interview.

Rod showed at 10:30 a.m. and with no greeting or apology, looked up my name and then called another person to interview me... I waited 10 more minutes and no one showed.

Insult to injury... professionalism and privacy. During my time, I overheard the exchange of more than two social security numbers of individuals, that persons were taking time off and one lady was handling everything.

On top of that, Connie (last name unknown but another manager) had quit and the night before and just walked off the job.

I was so disgusted by the lack of privacy and professionalism that I just left.

Lesson... WalMart Alabaster, Alabama is broken.

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Ari333
Alabaster, US
Mar 25, 2010 12:22 am EDT

I used to shop here all the time. But after seeing so much of this behavior from the management, and after the way they are squeezing our favorite brands off the shelves for THEIR brand; I'm done for good. I will NEVER shop at wall-mart again, especially for groceries. Heck, when I switched to Food World, I didn't even notice a difference in total ticket price.

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frank
Alabaster, US
Jan 18, 2009 12:33 am EST

I completely agree.

I see that those employees who, I suppose are hourly, work on the floor are generally nice and good natured. They are generally older with most I guess being retirees.

I guess the managers are in the back hiding from the public. I never see them on the floor as I shop. After talking to some of the store's employees my guess was correct. After speaking to these employees I found that many managers at Wal Mart are interested in just keeping a paycheck. They don't want there higher ups to realize they are not really that good at what they do. They are not very good in employee relations. They tend to only think for themselves. Have you ever wondered why over the loud speaker they always ask for a "member of management" like it is a club you have to be a really good but kisser to join. I tend to think many of these managers should feel very lucky that Wal-Mart as a whole is too large to manage and they can go about their lives earning their not to well-earned paycheck with the understanding that there is little chance anyone out there will rock their boat and find out that they generally are not that good at what they do.

Walking through the Alabaster store have you ever wondered how empy the shelves are?

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Elissa Walsh
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Jun 17, 2007 2:40 pm EDT

That's Walmart for you . WALMART everywhere. Walmart historically treats their people like [censored]. you are all replaceable. I choose never to shop at Walmart or Sam's Club's. PERIOD. If we were ALL informed, nobody would shop at this nightmare. I'm sorry you had such a piss poor experience but this may be a blessing in disguise! Do you believe in Karma? I do.

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12:00 am EDT

Walmart awful customer support

I just walked out of a walmart in Neptune, NJ with a rather weird experience. I walked in to buy a hard drive for my game system. When the teller ran the item at the register it rang up for 177.00 but the tag showed it at 100. When I told the clerk of the error they first observed the tag and complied it did say a different price but they kept fighting the tag. They took the sku off the display and brought it to the counter and told me "o the sku's don't match so this isn't the right price". I asked about there honoring a shelf price even if it differs from the ring up price and I got a bunch of different excuses. The first of course was the sku doesn't match, I will get to the rest in a few. After that I decided to keep my cool and just go to customer service and ask for a manager. Once the manager accompanied me to the department I showed her the product and the tag. The original salesman came over to try and fight my claims. At first he told her that its not the right size hard drive, I pointed out to her that the tag said "xbox 360 hdd" and made no mention of a size. His next argument was the sku, I told her that the item was behind a glass and once you ask for a product they bring it to the counter to ring it up so there is no way to compare sku. Then she said the hard drive was in fact priced but the tag she pointed to was for a dvd player not the hard drive, once i informed her of the error they paused. Then she said since the product is about 6 inches out of the spot of the tag that they can not honor the price and when i pointed out there is no other tag with a different price anywhere in the department she said that they just don't have a tag printed for it. I was forced to leave the store since I only had 130 in my account giving me not enough for the product. If a store has a policy they should honor it now I'm out of the product they had in stock that nobody else did and with awful customer support.

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pierreinthe
Asbury Park, US
Apr 08, 2012 6:11 am EDT

i went to wallmart in neptune, and once inside a man tried to sell me drugs, he said cocaine, he said i got some good ### bro, i told him get lost, a man told me his name is julio franco of neptune a major drug dealer, and a gang member, and has connestions with shadowbrook restaurant in shrewsburry nj, possibly a colombian connect, the man told me he also likes little kids and has sex with minors, he also gets high and is a drug addict, this dangerous man needs to be caught and his organization to be destroyed, before its youre kid or daughter dead from this son ###, survaillance follow and apprehend him, might be dirty cops as well.

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CLINTONE
Wall, US
Jan 31, 2011 11:28 pm EST

i had problems with neptune wallmart, the parking is not that good. when i was in the parking lot the cars would not slow down, almost hitting me.the customers are alwaYS IN A PISSY MOOD. SOME OLD MAN WAS EYEING ME DOWN WHEN YOU FIRST WALK IN.ACTUALLY A COUPLE DIFFERENT OCCASOINS THIS OCCURED, AT NEPTUNE.I FEEL THE EMPLOYEES FLOAT AROUND ON THEIR OWN AGENDA, AND DO AS THEY PLEASE.QUITE FRANKLEY THEY HAVE SOME NASTY WOMEN WORKING THERE.WELL I GUESS MEAN PEOPLE HAVE TO WORK TO AS WELL [censor] IDIOTS NEPTUNE MUST BREED SOME NASTY HATEFUL PEOPLE.NOT TO MENTION NEPTUNE MCDONALDS, MANNY TIMES HAVE I WITTNESSED ALTERCATIONS. ALSO A DRIVE THROUGH INCIDENT WHERE A WOMEN BROKE A WINDOW.MY OWN EXPERIENCE TODAY WHERE I HAD A COUPON TO BUY A ICED COFFEE, AND GET ONE FREE.THE HAITIAN WOMEN TOLD ME THE COUPON WAS NOT VALID, THE COUPON WAS VALID.SHE TOLD ME IT WAS TO BIG.I USED THE COUPON ELSEWHERE WITHOUT A PROBLEM.WHERE DO THEY FIND THESE PEOPLE, WHO DO NOT CARE ABOUT CUSTOMERS AND NEGLECT THEM, LIKE SO.ALSO A WOMEN EMPLOYEE GAVE ANOTHER THE MIDDLE FINGER WHEN I WAS IN THE STORE.VERY INAPROPRIETE .I GUESS THE PEOPLE HAVE NO CONTROL OVER THEIR EMPLOYEES.THE CUSTOMERS SERVICE STINKS AND THE HAITIAN LADY IS AN IDIOT AND NEEDS TO WAKE UP AND SMELL THE FOLGERS.I JUST HAD TO SHARE THAT WITH EVERYBODY THANKS FOR READING COMPLAINT

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answeringyourquestions
, AR
Oct 13, 2010 7:13 pm EDT

PAY UP OR SHUT UP

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Zion Walmart Crooks
Zion, US
Aug 27, 2010 2:47 pm EDT

This is Walmarts way of making a few extra bucks. It is called bait and switch and in unethical no matter what the former Walmart employees states.

Yes customer can switch product on the shelf to confuse the next customer, but I have seen many many instances where the correct product rang up a different price than the shelf. It also seems bizarre that if it wasn't common place that customer service would just hand out cash for the difference when it is caught by the customer at checkout.

Walmart is gambling that we (customers) are just too stupid to notice or too busy waste 20 minutes in the service line to get the refund.

This exact thing happened to me in the Zion, IL Walmart on Tuesday 8/24/10. I spent time in the service line to get the refund, and then the guard (as I left the store) had the nerve to stop me to produce the receipt for the item. They think everyone is stealing from them when they are the ones being unethical.

I called the Asst. store manager who was a useless front to field these calls (obviously has had a few of them too since he had no empathy left). They need a policy that if it doesn't ring up correct it is free before I shop there again.

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BCZip
Lawrenceville, US
Jun 10, 2010 1:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If Walmart expects the Customers to compare the SKUs on the pricing label / tag with the SKU on the product, then they should PRINT the SKU large enough on the label so that it can easily be compared! Then the Customers will not have a legitimate argument about the pricing discrepancy, when shown the label / tag.

I have learned to compare SKUs / UPCs from the label / tag and the product when I find a price that I think is too good to be true.

However, Walmart has a tendency to show one price on the label / tag, and then the POS register rings it up at a different price (usually higher, of course). This has been occurring more and more lately, over the past 2 years.

I think ALL STORES should go back to placing a price tag on each and every product, not just a label / tag on the shelf and leaving it up to the Customer to verify the label / tag against the product.

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michael c. clark
herford, US
Oct 10, 2009 3:45 pm EDT

bait and switch is a common practice in the world of free market but sad to say the wal mart world monopoly also has started to practice some of these same hard sell tactics. For example one of the more common practices of this is to place merchandise over the wrong shelf price as your complaint suggests but the more deceptive practice was disclosed to me by the stores management only after my formal complaint was addressed to him through the CEO MIKE DUKE IN ARK. AND HERE IS WHAT I WAS TOLD: "It is wal marts practice to place merchandise in a discount/closeout section of the store without a discount price marked on it while awaiting a reduced price to be sent down from the main office". Hopefully this is not an example of what is to come in the new world order of monopoly because it is an absolute deception to miss lead shoppers into assuming they can receive a discounted price at the register only to be humiliated as a spectacle to others when you are debating why you are being charged the regular price with no discount offered to you. well needless to say I found out the hard way while standing in the check out line for nearly 30 min. as the debate continued leaving those viewing to conclude that I was trying to get something for a reduced price when the store intended to get full price by way of this bate and switch policy. Whats worse is the fact that wal mart acknowledges this practice but refuses to change there methods by keeping the unmarked supposed discounted item of the discount shelf until they can properly display a discount price on the item.

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Bubbles
Lakewood, US
Mar 23, 2009 4:31 pm EDT

If you haven't worked retail, you don't know how it is run. I've worked in retail for over five years and that is a common mistake that happens with customers. Most of the time the customer did NOT read the tag correctly. For example: If a tag says "buy more and save" it means that you have to buy more than one to get the deal on the item that you want. Walmart is known for having scanners throughout the store so you can verify the price. A LOT of retail stores don't have these-and it tends to be a big draw back when dealing with someone who is trying to "get a deal" that does not exist. And if you are at a store that doesn't have a scanner, the least you could do is try to figure out how they label their products when putting it on the shelf so that you will know if it is the correct price tag. In the end, if you tell an employee (specifically a manager) about a product that is in the wrong place, let them know. Whatever employee put it their needs to make sure that they know how to do their job correctly.
It's a shame that walmart treats their employee's like garbage. It's a great place to shop for what you need. I'd like to be able to get better customer service when I need help looking for something.

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perrino56
south haven, US
Mar 04, 2009 1:47 am EST

when walmart makes a mistake, don't let it go, fight them all the way. chances are you might not win, but there are the times when you can. take them all the way. my boyfriend has won more times than not with these people at walmart when they are in the wrong. you just need to know a little bit about consumer protection. there are a lot of litty bitty laws that they have to abide by. look them up. we as consumers let walmart get away with making too much money as it is. don't forget the wrong scan price law. its a % of the price of the product up to $5 plus the refund of the product. i forget what the name of this policy is but they don't advertise it. i just call it "i want my $5 for the incorrect scanning policy"

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Laura
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Nov 22, 2008 12:21 am EST

I live in South Texas and can tell you that ALL the Walmarts down here have horrible customer service especially the one in Palmhurst, Texas. Finding an associate to help you is like pulling teeth. I have had price discrepancies of a few cents that they refused to honor. Make sure that you look at the register as they are scanning your merchandise.
Every single time I have shopped there at least one of my items does not match the price on the shelf, and they wont change the price. If you do decide to argue the price, it becomes a big production. I bought a 10 lb package of ground beef that was marked down from $10 for about $4 because it was due to expire. I looked away as they were scanning it and didn't realize until I had payed that I had been charged full price. The cashier told me that I would have to go to customer service to get a price adjustment. I asked to speak to a manager and asked her if they had a fast fix option at the register like Target does and was told that they were too busy and I had to go to customer service. After standing at the service desk line for 45 minutes, I returned the beef and got my $10 back.(It was the principal) As I was walking out, I noticed the same "busy" manager returning an item from another customer at a register. I was so pissed. Long story short...Walmart sucks. Shop at Target instead.

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Dennis S.
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Apr 03, 2008 9:53 am EDT

Hi folks,
I have had similar experiences at the Hornell, NY Wal-Mart. However, if you are ever in Bradford, Pa definatly shop at that Wal-Mart. The employees are the friendliest, most helpfull I have ever encountered in a retail store. If they have a pricing mistake, you usually are given the item at the price displayed. I got a 45.00 radio controlled Airplane for 15 bucks from there because of a pricing mistake. I was not made to wait any longer than it took for the employee to check out the mistake for the manager. Being a small city, everyone that works there are our neighbors and friends, and I think that is why the service is so good there.

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Walmart - Check receipt! Double charged all of the time!

This is the third time in a row I have shopped at a WalMart and found my receipt incorrect with double charged. Not only do they act like its my fault, even when I have not left the check-out stand, they have an excuse which is lame. I called up the manager and asked for an explanation. He claims: Walmart makes their scanners very sensitive so the checker...

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12:00 am EDT

Walmart complete waste of money!

At the walmart store located in trinidad, colordado, there is very poor care regarding the garden center. There is a greenhouse set up at walmart with hundreds of plants in it. On the week of April 6th, 2007, we had freezing drizzle and temperatures fell below freezing. I noted that a portion of the greenhouse siding was down and the plants exposed to the cold. Of course, no one was in the garden center to report this to. A few days later when i returned, hundreds of these plants were frozen. These plants are not salvageable at this point. Also noted some of the plants that are part of the garden center connected to the walmart store also suffered frost damage.

What a waste of money, and totally disgusting to let all of these plants just freeze. I would like to know who is responsible for this or does anyone in management care. It's probably just a tax write off so it's not a big deal, however, i think it shows very poor management and lack of responsibility, plus such a waste.

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blas
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May 23, 2008 7:03 pm EDT

you all suck!

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Misskitty
,
Apr 16, 2007 7:36 pm EDT

Why should Walmart care about killing all their live garden center stock? They (along with Lowe's, Home Depot, K-Mart and most other big box stores) get their plants in on consignment. If they kill them, the grower is the one who takes a loss, not the store. If they let them freeze, it doesn't cost them anything. If they don't water them and they die, oh well. In fact, most of the growers have merchandisers who go to the stores and work the plants instead of the store itself doing any work with the plants.

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12:00 am EDT

Walmart walmart - think again, and quit advertising lower prices!

I bought a LexMark Z645 printer at WalMart 3 months ago. The thing has barely ran a fourth of the black ink out of it and already the paper guide or automatic feeder is broken on it. I have to hand feed each sheet to get something printed. What a major hassle!

I heard that WalMart will no longer receive returns. Is that true.

Purchased at Woodward, Oklahoma.

Also purchased for us at the Woodward WalMart for Christmas by family members:

Two years ago we received a Mr Coffee coffeemaker with the alarm brew set button that made the coffee start perking at the time you specified. Of course you had to put the ingredients in it the night before, but it lasted 2 months. It was one of the expensive models and since we had no receipt, we couldn't get another one. It just quit working, no visible reason, and we are not that hard on our things.

Everytime I have to go into WalMart, it just irritates me. I would rather spend my money at any other store in my area than WalMart. Their groceries are not as good as our ShurFine brand at the Venture store locally at Buffalo, Oklahoma. And the Venture store has great sales on their merchandise and what is advertised IS in the store.

Atwoods Town and Country stores even have better quality and lower prices than the WalMart store that sits next to them on the highway!

WalMart - think again, and quit advertising lower prices, ha ha. You suck.

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Adolf Oliver Nipple
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May 12, 2007 3:42 am EDT

Next time don't be so cheap. You're lucky you got that long with that printer.

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Anon Ymous
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Apr 01, 2007 8:22 am EDT

Dude,

You bought one of the cheapest printers on the market. It runs about $25, and usually is seen as the free giveaway printer with cheap computer systems. I'm surprised you got 3 months out of it.

Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

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Walmart In-depth Review

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Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

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Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

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Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

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5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

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