Amsterdam NY - Walmart
I paid $436.25 using my Citizen's Bank Visa as "Credit" 4/4/10 @ 6:01 pm
At the bottom of receipt: TC #8029 8899 3787 1742 4069 8
I authorized & signed for transaction... cashier then said it didn't go through & asked me to
repeat the authorization process with my card. 1st I called my bank- they informed me
the $436.25 DID go through & was deducted from my account! Now asst Mngr AnnMarie spoke
to my bank and was told the above. Walmart still disputed the payment went through. I
instructed my bank to stop and delete the transaction & I will start over.
Next AnnMarie instructs me to do it as a "debit"... I authorize with my password & she told me
she had to void it... AND TOLD ME TO SWIPE AGAIN.
AnnMarie again rings up my purchase, instructs me to do it as a "debit"... I authorize with my
password, again. She AGAIN told me the transaction didn't go through. "Do it Again" she says.
I called my bank to find the 2 transactions done as "debit" DID GET IMMEDIATELY TAKEN FROM
my checking account AND because it was done as "Debit" my bank CAN'T Delete them!
AnnMarie continues insist the transactions didn't go through! I told her she needed to either call the police because Walmart has withdrawn large amounts of money and I need my money to pay childcare the next morning at 7am so I can go to work as a RN or She needs to call in someone higher up on the management ladder that could resolve this. "He's an hour away." she told me.
I told her I'd wait. She never called anyone, my money remains withdrawn from WALMART & I wasn't able to leave the store with my purchases thet were paid for 3 TIMES!!!
Easter Sunday Dinner with my family was missed, my 3 disabled children didn't get to do their
Easter Egg Hunt (it was dark out by the time we got there), and my youngest split her foot open at Walmart & I had to keep doing wound care on my daughter on the floor FOR 3 HOURS! The Urgent Care closed by the time we were able to leave walmart... she has to be taken to MD office in am... it was dark outside, we were starving, and missed EASTER at my 93 y/o grandmother's house with my relatives FROM TEXAS! What do you think the odds are that she'll be alive next Easter? Add that to my 3 children being on the Autism Spectrum & now they keep repeating that "Walmart Ruined Easter" & "This is the Worst Easter Ever!"
******WALMART NEEDS TO FIND ALL MY MONEY & MAKE THIS UP TO MY CHILDREN*********
AnnMarie was polite & professional throughout this... however lacked knowledge for a process to follow in cases such as this and had no back-up Manager on-call to even consult over the phone.
I have great concerns about shopping at Walmart again...