Walmart
reviews and complaints

People think I want WM employees to roll out a red carpet for me or something. No, what I want is good service, just like everybody else. I want my questions answered truthfully, I want all employees greeting me like they should be doing to everyone, I want a smile and a greeting when I go check out, I want the products I want at a reasonable price, I want fresh food. That is what they promise to provide and that is what they should be doing".

They have recently moved things around at the store I shop at Pleasant Sreet in Springdale/. I ask the first guy(Troy)I come to where they moved the pickles and relishes too". HE DIDN'T KNOW! How can you work there at not know where things are!. People come to work there and they don't know what is going on and where things are!. You are an employee, your job is Walmart:. You aren't paid to just exist there, . No help at all.. Then this girl(Jennifer)was just so rude to me when I made myself over to pick up a new coffee pot. She just acted like I was in her way. By that time I was just ticked off angry and I just let her have a piece of my mind. She told me that she was calling security. I told her that I would tell my husband who works at home office about my experience.

After I closed my account I received the final bill for ($69.96). I tried to pay as I did in the past via my internet account. That account was closed and it would not allow me to access it. On 12/15/2011 I went to the Walmart Customer Service desk at the Palm Desert, CA store and attempted to pay my bill. They brought my account up on the computer and I was told I had call the [protected] number on my bill that they could not accept my payment. I call the [protected] number and I was told they would accept my payment over the phone if I was willing to pay them $5.00 to do it. I was not willing to pay them $5.00 and asked for an alternative method such as mailing my final payment.

I was told I could not send a payment by mail and if you look at the bill, you will see it does not have an address to send payments. I was asked if I would be interested in doing the payment through their automated system and I said yes. I was transferred to an automated voice. I gave it all of my credit card information then the system rang another number. The person who answered said that they could not take an automated payment because my account was closed. I explained my situation and they assured me that if I went to a Walmart store that has the Family Mobile plan, customer service would be able to take my payment.

On 12/17/2011 I went to a second Walmart store# 2253 in the El Cajon, CA area. I attempted to pay at the customer service desk. I was told the same thing, the computer would not allow them to accept my payment. The clerk got a supervisor and she called someone on the phone and tried to resolve the issue. She handed me the phone and said they could not do anything. The (Walmart T Mobile) person on the phone said she could take the payment if I would agree to pay the $5.00 charge to take a payment over the phone. I asked why Walmart could not take the payment and was told they probably do not know what they are doing (referring to the Walmart clerk).

The Representative on the phone said she could take a payment for the amount due ($69.96) but that I would be billed for the $5.00. She said her computer would not allow her to waive the charge. I now have a new bill for the $5.00 which I am sending to [protected]@walmartfamilymobile.com (the email was returned with the error message “Delivery to the following recipient has been delayed:”). I am surprised that it would be lawful for a company to require that a customer pay $5.00 to pay a final bill without provided an alternative method that would not require an additional charge! WHAT CAN I DO?

I purchased two batteries from Wal-Mart in 2009. I returned both batteries in 2011. The clerk did not check either batteries, he went to the shelf and got two batteries, rung them up, and told me that it would be $168.00 dollars.I told him that I was not going to pay 168.00 dollars for the batteries and I asked him how much was the small battery and he said “I didn’t have to pay for the small battery, and I asked him about the larger battery, and he said that I did not have a receipt for the larger battery, and he could not exchange it without the original receipt.

I asked him to check the computer for my phone number and name and he refused to do so. I found my receipt in August and took it back to the store and the Auto-Manager said “I am sorry we cannot exchange your battery.” the receipt have expired. i TOLD THE MANGAER WHAT THE CLERK TOLD ME . The clerk was to LAZY to check for my name and phone number when I first brought the batteries in. The manager at the Lufkin, Texas store did not recommed the clerk. His comments were ‘I AM SORRY, THAT I CANNOT HELP YOU.

Hi I have been a Walmart cashier for almost two years and recently was asked if I wanted to be a CSM. So I took the test, which is stupid by the way, and didn't pass it. Then some girl comes from another store, works in deli for a while, then cashier for a few weeks. Then all of the sudden, she got the CSM position. I could not believe it! Oh yeah, sure give it to someone who's only been with Walmart for a few months vs. someone who's been there for two years! There was even another girl who passed the test and interviewed, but they didn't give it to her because "she didn't have enough training". WHAT THE HELL?! Anyway, it's almost time for me to take the test again and if I pass they better give me the next available position!

In February of 2011 I bought a battery from the Walmart store in Kerrville, Texas that was under warranty for three years. On 11/17/2011, I brought my vehicle in because the battery was dead and would not charge for more than a few days use. They said they tested it, and it was good, so they would not replace it. Since then, I have had to get my car jumped regularly to get it started. I took it to an independent auto repair shop, and they informed me that the battery was dead, and entirely worthless. All I can figure is, Walmart did not want to make good on a warranty that would be up in a month and a half.

So, they charged a bad battery, and sent me on my way. I can’t afford to fight Walmart about this, but I firmly believe that I was purposely cheated. I know you don’t need my business, but just the same, I can not shop there any more feeling that I have been taken advantage of.

I shop at Walmart way to much. I am there 3 to 4 times a day. First of all This Navarre Walmart has gone to hell. These new customer service managers need to take a class in customer service. I have been in retail management for 20 years and have never and will never treat a customer the way I have been treated. To try and return an item still in it’s package that was unopened, and told by the customers service manager the one in the morning Long hair ( African American ) lady( just ask the cashiers who the rude mean lady is and they will definatly know exactly who I’m speaking of..

Anyways I was told that it cant be returned without a recipt because it was too exspensive! ARE FREAKING KIDDING ME.!.!.! A $20.00 item with no reciept can nbo longer be returned? Oh my bad on at the Navarre Walmart! Because I toojk it back at the Fort Walton store where they are NICE.

I am the most customer youy could have I have 6 boys and one Girl. Walmaert is where I shop, but If I have to continue to be looked at like I’m somekind of theft when I come to exchange or return something without a reciept I will NOT come to this store anymore.. Believe me I am very very active in the Navarre community and the word is being spread about how bad this walmart has become THE MANAGEMENT RUDE!

On another note. I had purchased 2 5llb rolls of Hamburger October 2011 last week and the 10 llb bag of chicken breast. my bill came to 522.86. Thats how much I spend every week just in food. The hamburger when I opened was soo rotten I threw up. Now I dont save my food reciepts I save enough of the other reciepts I should never have to take food back! Then I went to make the chicken before Taking the two rolls of hamburger back and they were disscolored like gray and white freezer burnt i dont know just scary looking..

By this time it was late had no dinner cooked and was very frustrated Because I then had to go out and get fast food so my kids could have dinner. The next mornings went to take back these items and guess what… The rude customer service lady with short blond hair and glasses was so freaking rude treated me like some ### off the street and proceeded to tell me since have no reciept they cant help me I said WHAT! ( now i return lots of things with reciepts but then again I purchases a lot more things so she sees me return freaquently but that shouldnt matter) I said get a manager GUESS who the not friendly rude lady i spoke of earlier no cant help u u already return three items without a reciept..

SERIOUSLY. If this is how walmart is going to continue to supposiadly satisfy there customers than I will no longer be a customer and i wont be the only one. I will do my best to let all the mothers in the PTA and Bible study how I have been treated and the purchasing of bad meat and not being able to be refunded i will tell everyone I knoe if things dont change…

Having a family of 9 is very costly For me to have to throw away $50.00 in meat and then purchase fast food for 9 of us Is extremly exspensive. the fast food alone was almost $60.00….That is a lot of money for me for one meal. I dont live on foodstamps I work very hard in the retail field and just to throw that money away killed me..

YOU SERIOUSLY NEED TO MAKE SOME CHANGES. THIS WALMART FOR THE LAST YEAR IS GOING DOWNHILL.

We took our car to Walmart for a simple oil change. Upon driving the car, we noticed a trail of oil coming from under the car. We took the car back to Walmart and they said the oil was overfilled and we should take the car to a mechanic and file a complaint with Walmart. The mechanic fixed the broken part, and we were charged $234.00. We filed a complaint, and asked for a reimbursement. The claims dept. said we could not prove it was them who overfilled our car and they will not pay. Our car was not broken when we took it there, they did not mention any broken parts when changing the oil. But, it is broken when we leave. I think that is proof enough. The claims rep said he will not be answering any more questions about this subject, and if we want to talk to someone else we can get the info on the website ourselves.

Walmart wireless team has terrible customer service. On 7/08, Verizon introduced tiered pricing for their data plan. In order to take advantage of the original unlimited data plan, i had to place the order on or before 7/07. I placed the order on 7/06 which was more than 1 day before the deadline and I have a receipt from Walmart Let’s Talk web site acknowledging the order on 7/06. Later, I found out that Walmart did not complete the order with Verizon until 7/08 which was 2 days later.

As a result, I was given the new tiered pricing for data plan. When this problem was discovered, I called Walmart Wireless and talked to Marie and Amri. They claimed that they were unable to help as the original unlimited plan was no longer available. The only remedy I had was to cancel the order and return the phones. They were no help at all! I called Verizon and within 10 minutes, they agreed to give me the unlimited data plan which in essence, covered for Walmart’s mistake.

Walmart’s customer support team (Marie and Amri) was very much un-helpful. They had their protocol and were unwilling to deviate from the script. I will never purchase from Walmart Wireless again and I will do my best to inform other consumers to stay away from Walmart Wireless.

I went to your store and went to buy some house hold items. There was no tag so I asked the price. The employee told me that she would scam it. I told the Indian ### her don't bother to scan the effing item. If it was not priced I would not buy it. Another customer told me that I need to treat people with respect. I told her to mind her own business and get the eff out of my space. Security was called and I was asked to leave the store. The employee lied and said I was rude to her and threatened to hit her. Which I did not it was the other lady that I threatened to hit and I apologized after that. I have three children and if anything bad happens to them because of this I will hold you responsible.

I am very upset that the Wal-Mart and its employees didn't offer to park my car for me and they didn't polish my shoes upon entering the store and they wouldn't kiss my feet. I am extreemly dissatisfied with the lack of customer service they have. The employees also wouldn't wipe for me and they also refused to tie my show when the velcro came undone. I am going to tell my husband that doesn't love me to go "service" his bosses into a better discount for me so I can buy more unnecessary garbage made by abused foreign children. Wal-Mart. Wal-Mart. My husband works at the head office for Wal-Mart. I weigh 400 pounds

Out of the 7 different days I've tried obtaining the WalMart Deli's orange chicken over a period of 2 months, I have only been successful 2 times. These elusive chicken morsels are tasty but rarely available. I don't mind being told "no we're out and it will be awhile before we can get anymore done" but I do mind being told "they will be ready in 7 minutes" and when I come back 45 minutes later I am told brusquely "I haven't gotten to them yet" in an aside, thrown over her shoulder as she scurries away to attend to her "busyness". Even that doesn't bother me so much as the fact that I am disabled and I just spent 10 minutes slowly and painfully walking from one end of the store to the other to pick up my selection at the deli. THAT I mind very much. Either have the advertised selections available or get rid of them.

I have been shopping at Walmart for years. Part of the reason that I was very pleased with Walmart was there return policy. They stood by the promise of satisfaction guaranteed. Nation wide the Walmart stores would return any item purchased at any Walmart. That is very important for me, my family and friends located throughout the country especially when we are buying for someone else. However, recently we received a gift of a pair of shoes from a friend in Florida.

The shoes were too small for my grand daughter. When we tried to return them to a Walmart in San Jose, California they told us the product was not in their system; even when the Walmart tag with the price was still attached to it. My daughter also purchased some diet pills. She had been taking them for sometime. However, recently she started taking some other meds where she can no longer take these diet pills. They told us they could not return the diet pills without a receipt.

We hope that the Walmart stores will continue to stand by the policy of satisfaction guaranteed otherwise we will be forced to buy less. I just bought my first case of stage one diapers in 9 years to set my babys diaper bag up for delievry in a week from walmart, i get them home and open them up i start putting the diapers in the diaper bag to see that about 7 have no tabs on them.

First off, I usually use my debit card at Walmart, but the old one has just expired, and I got my new one yesterday. I forgot to activate it before I went to Walmart today, so I decided to just write a check there. The computer prompted to see my driver's license, which I know isn't the cashier's fault, which is why I will be calling my bank later today over that. It is just the way this checkout girl, Tamara, asked for it.

First off, she was a VERY rude girl to start with. She never even greeted me, and her asking to see my driver's license was the first time she even talked to me. She did it in a very rude and condescending voice too, acting like she was some cop or something. I also wrote the check for $50 over and she shut the door without giving me my change. I had to stand there for almost 5 minutes waiting for a CSM to come up and open it for her. I didn't even bother any further with her. I just went up to the CSMs afterwards and reported her.

I have her name. She was very rude to the people in front of me also. She should not be working with the public AT ALL. . My husband works in home office and I will tell him about this incident. Surely she will be fired, she did not know who she was dealing with.

Major safety hazard at a center. Potential laws suits if a person is injured. Potential general aafety concerns. Place. The vision center. 641 vetera’na pkwy s. Moultrie, ga 31788. Please do an investigation. I believe that based on my observations, they should not be in this particular area in a walmart facility. The space seems too crammed in the front. I am not sure if there is a place in the back of the center. The general potential for law-suits, and thugs looking out to steal from clients should be your concerns. My husband and I go to this location at 3 am on the 3rd of the month, and even at this hour there are thugs around.

1: senior citizens who may have eye dilation could come to harm crossing the lanes to their car.
2: not a safe place inside the center for a wheel chair, space very crammed.
3: no waiting area for clients.
4: many blacks reports that they were forced to go to other eye care providers
5: many persons are being harrased over their insurance coverage.
6:many poor persons may have been overcharged for services at the center.
7: the center creates more persons who can be also a potential for thieves to robb clients.
8: there is a bench outside the door, it sits infront of you check out.
I observed that anyone can sit there, and see the activities of your customers, and follow them out and rob them.
9. The center is located at a major highway thus a person who had dilated eyes could be involved in an accident.

Never tells you the last payment is cash only +83 cents to be paid at store and you have to know how much you owe. It took me 6 hour to figure this out.the employ’s at the store don’t even know this apparently. no option to continue to pay on line, mail a payment in, or make final payment with a charge. once you transfer your phone # your online account for paying is deactivated instantly and so is your ability to contact them by phone.only automated service that connects to a person with an active phone number under their plan which you no longer have once you leave their plan.

they also don’t tell you that the service you get is not at the same level as regular t-mobile. calls, voice mail and text can come in hours or days later. service often jumps from 4 bars to emergency calls only in the same location in seconds, and it could take an hour for you to get a call out. they tell you they are working on the tower and it should be fixed soon. actually this is their service quality because the tower is up to the limit and regular t mobile customers get service first.

I must say I have been going to Walmart now for years and years and yes you do provide us with many things so thank you. The one thing I do not get from Walmart is SERVICE! It is ridiculous. The stores are HUGE I do not understand why you are so under staffed and I am not just talking about one location I am talking about at least 5 I frequent between Mississauga and Oakville. I apologize in advance for coming across as a rude person possibly but I am frustrated with the service! The staff there is never helpful they all act lazy and exhausted for whatever reason.

I find that a lot of the staff are also old and have no idea how to help with questions about product and they literally will ignore you and pretend they don’t hear you. Example of the other day… I went to the location at Square One mississauga to buy the 3D Ds.

There were 4 people standing at the register talking about managers and schedules. When I said “excuse me” they all literally pretended they did not hear me! Do you have any idea how rude that was and how it infuriated me ESPECIALLY cause my gf had my son with her hiding him so he didn’t see the gift I was buying for Christmas? I had to repeat myself 3 times and literally waited 5 minutes before they wrapped up there gossip! When I finally was lucky enough to get some service the Elderly man knew nothing about Ds and made me uncomfortable to ask questions cause he seemed frustrated and annoyed…

I ended up buying a 3D Ds from you guys only because I am really crammed for time in life in general. But the next time I need to buy electronics or anything of value like that I will make sure to go somewhere else cause this also happened when I bought my camera and tv there. I am turned off from the uneducated staff and the rude lazy attitudes that walk around there!

I was lucky, maybe you weren't. If you bought a $2.08 loaf of Sunbeam TexToast bread from Walmart on or around 4/24/12, you may have been charged $10.00 for it.

Busy loading the counter and refilling my cart after the cashier scanned them, I didn't notice until I had made it to my car. I glanced at my receipt and noticed the last item on my receipt, $10 for a loaf of bread.

Back inside...waiting in line at customer service, and waiting some more. All they could say is 'wow'. They refunded the $10 back to my original card and I had to wait to the side while someone went to look. After waiting, and waiting some more, they returned with the $2.08 price.Then I had to go to a different line to pay for it. NOTHING was done (no "sorry", NOTHING). They should of at least just gave me the bread or something to show their thanks. If the Texas Department of Weights & Measures had discovered it, they could be fined up to $10, 000 (that's TEN THOUSAND DOLLARS) per occurence. I wonder how many people were charged that haven't figured it out.

"Save money, live better"? Well, $10 for bread isn't saving money and having to go through the TERRIBLE experience to get my money back REALLY ISN'T LIVING BETTER either is it?

Think about it...the LARGEST RETAILER IN THE WORLD can't even get pricing right on a loaf of bread...what else are they messing up on?

I purchased a portable dvd I had on layaway, the clerk told me she had no bags for the merchandise but since I had a receipt I would be okay just show the greeter on my way out. I showed the receipt to the cashier who viewed it said “you’re ok”, I showed it to a door greeter who looked at it and said “you’re ok. On my way out the door another women came upon me and told me very rude she needed to see my receipt, I told her I showed it to 3 walmart personnel already, but gave it to her anyway.

She took it walked away and gave it back to me, She didn’t say anything about sorry for the confusion or anything, just gave it back to me. Once I got home I called the store manager, who said all the right things, but I got the impression it was business as usual. He never asked my name or anything. I asked him does he allow greeters to treat all customers this way or just the black ones. I feel I was racially profiled, I came out of walmart in Pontiac, Illinois spending over $800.

I will start going to kmart who is more expensive but ALOT more friendly, and go to walmart when I need items that will cost me $20 or less.

I bought Mr coffe capppacino machine from walmart 4/22/2012. It exploded and coffee, coffee grinds, hot water & glass went everywhere. Scared a 7 yr old to death. Tried to report it to Jarden/ Mr coffee. Their solution was to send me another one. Shoot do you really think I want to try that again?

I spoke to the manager and asked him to take the coffee maker off the shelf. He said this is the first time that this has happened. He asked me how I used it. I told him I put it in the microwave, and he showed me a sign AT THE BOTTOM of the coffee machine which said not to be put in microwave. He basically blamed me for misusing the product.

Wal-mart not interested in taking it off the shelf unless manufactur has recall. If you have never had an explosion in your face then you get a MR coffee and you too came see what I'm talking about. I pray nobody has to have that happen.

Please do all can to remedy this situation

Being followed around the store by store employees and store security, getting least better service than white customers, the alarm going off as I am walking out the door and the door greeters chasing me down to check my sacks. It is almost always electronic equipment too that the cashier forgets to deactivate before they put in the sack. I think a lot of times these white cashiers just do that on purpose so the alarm will go off and I will be chased down and made to feel like a thief.

This weekend I walked by one of those demo people passing out food samples and they didn't even offer me one. I didn't even want what she was sampling anyway, but the fact that she didn't ask me if I wanted to try one just bugs me.

I also almost always seem to be the only person these workers on the floor ever greet and ask me if they can help me. I know for a fact that managers tell their employees to do that to let suspected shoplifters know they will be close by so that person will be too scared to steal. I have never stolen anything in my whole life. It is nothing but racism plain and simple and I am sick and tired of it!