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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Wells Fargo - overcharged

I was so fed up with Wells Fargo and their strange overdraft fees I began searching online for others who may have had the same situation as me. I was surprised to see how many people were complaining and relieved because I know I am not overdrawing my account and just crazy. I have had overdraft fees when my account goes low and then purchases keep moving...

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Wells Fargo repo man rammed into me & my suv then ran into mysister with his car: then states he is the repo man!

On Saturday 03/28/2009 approx. around 5:00 p.m. and 5:30 p.m.

I just came back from the Maplewood library using their Wi-Fi to log on to school and complete assignments where the time and date will verify this in which my sister and I were parked in her van with my 5-month-old daughter. When I finished my sister parked in her van outside across the street on Trailwood Street and faced westbound. We talked in her van for about 10 – 15 minutes outside my home across the street. We saw a man in a white car, which had parked four townhomes away from my home; he faced Eastbound on Trailwood Street. I mentioned to my sister that it looked liked he was staring at us in her van. I saw him speak to a resident whose house he had parked directly in front of, so assumed that they knew each other. The whole time while we were at the library my SUV was parked in front of my home, in front of my daughter’s window facing Eastbound, in my parking spot facing Ashley furniture.

After we finish talking about our plans for the night, I then walked to my SUV got out a couple of CD’s to give to my sister then walked back to my house to change my clothes, bring my daughters stuff back to my sister van outside. I then walk over to my SUV got ready to park in the garage since I was not coming home for the night or very late, to go bowling dropping my daughter off at my mother’s house and Shavonne leaving her van parked in my spot since someone from her work was picking us up.

I then get into my SUV and start to do As I a U-turn, I then noticed that the guy in the white car has pulled up right next to my car, so did a friendly wave of “I’m sorry” and moved up to allow him to pass.
I looked over my left shoulder to see if he had enough room to get through, I am doing this, he passes and then drives around and hits his car into the back of my SUV which makes me hit my head on the window.

He strikes the back of the SUV for a second time. I am thinking I have no idea who this is and “never” saw him before or knows what he wants. So I drive onto the curb and onto the grass and he then follows and hits the SUV for a third time. I then start to panic since all of my belongings are in the van with my sister, including my purse with my cell phone so completely stop the SUV hoping someone calls the police as he is doing this. As he hit me, there is actually a teal car full of people, who was behind his car when he struck the SUV. As I stop driving, the guy pulls to the front of my SUV and his car and my sister jumps out the van and goes between the middle of our vehicles since we both have stopped and she starts screaming, “Why are you ramming into my sister?” The man in the car does not say anything still.

My sister then tells me she is calling the police and for me to do another U-turn turning around again to head towards Ashley Furniture go into the garage for safety until the police arrive. As I do this, in the meantime he hits her body with his car in the attempt to follow me, which I did not witness.

As I’m going around the whole complex I looked in my mirrors and seen his car flying down the street doing approx. 40 mph in attempt to catch up with me since I had a head start.

I come to the end of Trailwood and trying to make it towards the garage reasonably but knowing there is kids around I just stop and think of what to do. He then rams my SUV for a fourth time from the back. At that time, my sister meets us again at the dead-end of Trailwood opposite from Ashley Furniture. There is another witness who is jogging and a call for help but she states she doesn’t have a phone as she is saying this the guy then rams me for the fifth time and then one last time cornering me in and trapping me so I couldn’t leave.

At that time, my sister had driven to where we were and asked again “what do you want?” he finally rolled down the window and stated, “I’m the repo. guy, you know who I am!”.
I then confirm his answer by saying “you’re the repo guy? Why didn’t you say that in the first place and I never saw you before and when I came to and from my SUV earlier why didn’t he identify yourself then?
My sister then screams you rammed into my sister and you physically hit me with your car and you left the scene of the accident twice; “don’t move the police are on their way”.

The guy’s response to me was “give me the keys to the vehicle”.
I then told the guy “I’m not going anywhere I just need to get my daughters stroller out of the truck and a few garage bags. The guy stills doesn’t let me leave but demands the keys still. I then ask the guy if the woman that was in his car if she can come with me since he didn’t believe that I was going to return outside with the SUV. He finally agrees to this and she enters my SUV and backs up his car so I can drive again.

While the woman was in my car I asked her why didn’t they identify themselves when they saw me go into my SUV, walk back to my sisters vehicle, then enter my house where I spent about 15 minutes changing my whole attire inside. Then walking outside to give my sister my daughters belongings then go back into my SUV doing a full u-turn in the “same” direction facing Ashley Furniture on Trailwood and why did they park so far away and didn’t knock on the door when they knew I was the owner of the SUV demanding the keys back.

The woman’s response was “the bank tried getting a hold of me and my family wouldn’t answer the phone when they called”. She also stated that they were looking for me since January 2009. I started crying saying this is insane and told her that she had obviously has my address and I park my car outside all the time they could of just towed it rather then put so many lives in danger just to get the SUV back just to get paid a couple hundred of dollars even if that”. She had no response but a simple shoulder shrug.

When I drove up to the underground garage, which the entrance is the same as the exit, he follows which he isn’t supposed to do since I signed a contract agreeing that no one who isn’t on my lease is authorized to enter not even my own visitors. When I got to my stall, the guy then corners me in where I couldn’t back out or barely get in and out of the vehicle since I was parked slanted. I managed to wiggle out, went to the back of the truck, and started unloading the SUV putting my belongings on the outside of my stall.

At that time, the guy gets out of his vehicle and demanded the keys still and my sister starts to shout for me not to give him the keys until the police arrives. When I went to the vehicle, the woman followed me but went to the passenger side of the door and I was at the driver’s side. I reached over, still standing outside of the SUV, I put my hand on my keys trying to get it out that’s when the lady put her hands on top of mine trying to take them from me which contained all of my keys that were on my keychain including my house keys. This is the “only” time we refused to give back the keys since I did not want them to drive off with the SUV “until the police arrived”. Therefore, if they did, we would not have any solid evidence.

My sister then runs over to my side trying to get the keys too and the guy tries pulling it from the passenger side. Therefore, we all playing tug of war with my keys in which the woman and the guy actually break off the keychain leaving the SUV’s keys in the ignition and the key dropped somewhere on the floor. The guy holds my keychain and states that he isn’t giving it back until he receives the SUV key. Crying even more I show him my hand in which my left hand was slightly puffy and my right hand, wedding finger was dripping blood from a torn/cracked fingernail and a little cut that I received while trying to get my keys back.

Then the police comes arrive and takes down "not even half of the story" they write in the report!

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1:34 am EDT
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Wells Fargo misleading statements

During the first week of January in 2009 I started the process of refinancing my home loan. By 1/10/09, I provided all the requested documentation t0 secure the loan. The loan was funded on 3/27. Amazingly the loan officer did not need a single piece of additional information. Communication from my mortgage specialist was poor. I often found that I needed to be the one to follow-up with him. He told me verbally and documented in an email that he would automatically lower my rate anytime during the process. This was not done. When I noticed that rates had dropped I was the one who reached out to him. In discussing my options with him he told me that he could lower the rate but we would need to restart the whole loan process again. I have sent him 3 emails asking him at what point during the loan process did we reach the point where he could no longer automatically lower the rate. His responses to me have not answered my question, in fact this were a little rude to the point that I now plan on reaching out to his supervisor.

In addition I had to sign my loan documents twice as the first time he put together the documents he used the incorrect dates. Below are some of the email's:

____________________________________________
From: Mortgage Consultant at Wells Fargo
To: Mr. X
Sent: Tuesday, January 6, 2009 1:25:56 PM
Subject: RE: Follow-up from our Phone Conversation

Hello Mr. X,

It was nice speaking with you. For an estimate with a complete breakdown please click on apply now on my e-card or website link below and fill out 10-15 minutes of information. Your information will be directly transmitted to me where my team and I can begin working on your estimate. Typically I will have this back to you within 24-48 hours.

I have also attached a list of the documents I will require for full approval and to lock in your rate. I recommend locking as soon as possible and remember I will automatically lower your rate/payment if rates drop anytime during the process.

Please feel free to contact me if you have any questions.

Best Regards,
Mortgage Consultant at Wells Fargo

________________________________________________
From: Mr. X
Sent: Thursday, March 26, 2009 11:28 AM
To: Mortgage Consultant at Wells Fargo
Cc:
Subject: Home Loan - Rate Follow-up

Mortgage Consultant at Wells Fargo,

Thank you for getting back to me on my question regarding the application fee, I had expected to see it as a credit for the cost of the loan, I see that is not.

Additionally thank you for offering to answer other questions if I have them. In fact I do.

I would like to understand why after having to go through the process of resigning documents this week why my rate stayed at 5% and why it was not lowered given the rates dropped below 5%. According to your email, you indicated that you would automatically lower the rate/payment if drop anytime during the process. Seeing as are still in the process of, I would like a clear why the rate did not drop and at what point did it required to be locked. Anytime implies anytime before we close. Please explain, email response requested.

Regards,
Mr. X

____________________________________________
From: Mortgage Consultant at Wells Fargo
To: Mr. X
Sent: Thursday, March 26, 2009 1:16:39 PM
Subject: RE: Home Loan - Rate Follow-up

Hello Mr. X,

I recall we discussed in detail on 3/19 the rate was only an .125% lower with a very minor difference in payment. I told you we would have to re-send the file through underwriting again, have it re-approved and delay the funding.

You said no, just to move forward with the way we had it set up. Once documents are drawn the only option would be to cancel documents and go through the above mentioned process again.

Regards,
Mortgage Consultant at Wells Fargo

____________________________________________
From: Mr. X
To: Mortgage Consultant at Wells Fargo
Cc:
Sent: Friday, March 27, 2009 3:01:30 PM
Subject: Re: Home Loan - Rate Follow-up

Mortgage Consultant at Wells Fargo,

From our conversion on 3/19 when I asked the question about lower rates you did highlight that you would need to re-send files. This was prior to having to resign the loan documents. In our conversation you called out a risks of going through the re-approval processes. I said no based on this needs and the hassles you highlighted. I was asking again based on the fact that I needed to resign documents this week.

When we discussed the loan you called out as documented in your email that you would automatically lower your rate/payment if rates drop anytime during the process. My question still stands, I would like to know at what point in the process did we reach the point of not being able to automatically lower the rate? It sounds like you are saying that point was when the file went through underwriting, so I would like to understand the date when this point was reached. I would like to know this for future home loans.

You gave me the false impression initially that through the load process this would happen, I suggest in the future you are clearer to your customers and avoid using terms like "anytime", like you did in your email to me. ("I will automatically lower your rate/payment if rates drop anytime during the process".)

Thanks for the return phone call to confirm the loan has been funded. It is hard to believe that this process was started back on 1/6/09 and that it took until today (3/27 close) while taking into consideration I provided all of the needed documentation the same week we first spoke. I fully understand there are a number of factors involved, I'm just glad this is now complete.

Mr. X

____________________________________________
From: Mr. X
Sent: Tuesday, March 31, 2009 12:28 PM
To: Mortgage Consultant at Wells Fargo
Cc:
Subject: Re: Home Loan - Rate Follow-up

Mortgage Consultant at Wells Fargo,

I have not heard back from my and my question is still open, I would like to know at what point in the loan process did we reach the point of not being able to automatically lower the rate?

Regards,
Mr. X

_________________________________________________________________

From: Mortgage Consultant at Wells Fargo
To: Mr. X
Sent: Tuesday, March 31, 2009 5:07:18 PM
Subject: RE: Home Loan - Rate Follow-up

Hello Mr. Z,

We can lower the rate at any point during the process. The day it dropped lower you told me not to go through with the process of lowering the rate because you did not want the loan delayed any further.

Regards,
Mortgage Consultant at Wells Fargo

____________________________________________
From: Mr. X
To: Mortgage Consultant at Wells Fargo
Sent: Tuesday, March 31, 2009
Subject: RE: Home Loan - Rate Follow-up

Mortgage Consultant at Wells Fargo,

Based on your guidance and explanation that we would basically need to restart the entire process, you are correct I said no. I had the understanding that that since I had already signed the escrow papers (the first time) that it would basically need to start the entire processes again. The last thing I wanted to do at the time was to go through another almost 3 month period to refinance. Our conversation started about a lower rate when I happen to be the one to initiate the conversation.

My question remains, you said that you would automatically lower the rate, at what point during the loan process was it no longer possible for you automatically lower the rate? As I stated, I would like to understand the date when this point was reached so that I know for future home loans.

Regards,
Mr. X

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astoria1
Clatskanie, US
Dec 03, 2009 7:56 pm EST

My story is the same, but the difference is that I have been given a new modified loan through the loan modification dept after a year and a half of rudeness, harrassment, and lies, not to mention constant repeating the same story over and over to customer service reps from every state in the union...

The Modification Dept namely the person that supposedly worked personally on my modification STEPHANIE ID # OZ8 said that I didn't send in some important paperwork. She then (without notifying me) canceled the contract that was already signed with the new agreement, the amount of payments behind put at the end of the loan, new % rate, and lower payment that was due Dec. 1, 09. The reason was for not sending in a faxed copy of my divorce papers and a $331.62 payment for costs. Stephanie said that the $331.62 was waved because I told her that I just couldn't afford it at the time. This was in November.. I did send in the divorce papers within minutes of speaking to her. I have proof of the fax and tried to tell customer service that I had sent in the fax of divorce papers and that the $331.62 was waved by phone with Stephanie. I have since sent in a money order for that amount and have sent in the proof of the date that I sent in the divorce papers. It's a good thing that I kept excellent records through all of this !

I was notified after the fact of all of the above that now my home was in foreclosure for not submitting the copy of my divorce...and paying the $331.62 to complete the entire process. I was sent a letter from a attorneys office and talked with the person handling my case. She said that they would be putting the home up for sale in 8 days!

I called H.O.P.E. and had a agent by the name of Ruby go on a three way call to help me get through to someone that could clear all of this up. Remember...Wells Fargo has all of the documents (they found the copy of my divorce papers that I sent and told me to send in the $331.62 to get things back on track...

Loooong story short it is now Dec 3rd and I don't know if I have it straightened out or not//////I was on the phone today for over 5 hours and I still don't have a yes or no answer from anyone there!

I have the money for my first payment that was due on Dec.1 with the contract, but I can't get a answer if I still have it or not...

FOX NEWS and a CLASS ACT LAWSUIT IS IN ORDER for all of us that are being put through this needless harassment and unnecessary emotional trauma. GIVE US THE NUMBERS TO THE PEOPLE THAT ARE HANDLING OUR CASES ! THEN GIVE US THEIR SUPERVISORS NUMBERS...We are all out here losing our homes one after another...Going through the same treatment from your company...andyou are just using the customer service workers as a wall to protect your sorry ###...

If anyone wants to contact me my email address is astoria_jan@yahoo.com I will gladly help to pursue any action necessary to help others out there in my situation. A few thousand of us could make quite a stink using the media...! Fox News would love this story, I'm sure...

Best Regards, Janice L Brown

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sharon a coleman
Miami, US
May 26, 2009 12:57 pm EDT

i need to know who to speak to. wells fargo and their lawyers stole my home. in jan 2008 i was out of work due to being sick and unable to work. i had been having problems with paying my mortage. due to illness, job loss. my home address was 2291 redman. st. louis mo. 63136. i only owed less than 15.000.00 on my home in a good market my home wld be worth 200.000.00. ive never refinance my orignal loan. i was working with 2 agency to keep my home which was naca og memphis and urban leadge of st. louis i had spoken with hope also. wells fargo did work out a program with me i sent in a check in june to cover the 1st of our agreement my purse was stolen along with by debt card and ck book which caused my payment to bounce i called and explain so i could send the money. but they told me the agreement was void we wld have to work out something else. i was told by one of the customer service people i wld have to come up with 3, 000.00 dollars which i did come up with i cwas told i wld have until 5;OO AUG 20TH TO PAY, I CALLED TO GET ADDRESS TO SEND WESTERN UNION ON AUG 20TH AND THE PERSON I S/W TOLD ME TO CALL THEIR LAWYERS i called lawers and they told me my home was sold at 10;00 that moring i call wells fargo about 11;30 florida time. they sold my home for 26.000.00 dollar a steal for anyone. this was not fair this was a stealing. i took a job in florida in order for me to keep my home of 25 years. i was mislead by your cutomer service dept and you lawyers. i never burrowed form my home where is my equity i had establish over all of those years. i just finish fighting with the new owners over rent i owe them which i ddnt owe them a thing, the st. louis base laywers and the new owners work togother, i found out through lawyers who wldnt take my case. g. stafford and co. brought my home for 26, 000.00 a steal for a home that is worth 200.000.00 in a good market. with gods help and all the money i have it take the rest of my life i will fight you people for my home my safe have for my grandchildren. it is a sad day that with everything that is going on in the world and people and famlies are losing people like you and your lawyers are taking advantage of us poor people. where is my equity from my home. where is the money i paid before to keep my home. what happen to my 5;00 dead line to pay you again 3, 000.00 that i had to pay to keep my home. i have died, and i have mourned my lost but i shldnt have lost my home now just like JESUS ROSE FROM THE GRAVE, I, VE ROSE FROM HURT, SHAME TO FACE MY GRANDCHILDREN ABOUT LOSING MY HOME. MY GRANDSON ASK ME GRANNY DID THEY GET MY FISHING POLE AND TRAIN FROM YOUR HOUSE THEY TOOK. NO I CANT ANSWER HIM BECAUCE I THOUGHT I WAS GOING TO LOSE MY MIND. no more i, m going to fight to get my home back. i was less than 4 years to pay off, never borrowed aganist my home and i be dame is some greedy lawyers and some low life oriperty owners who out to make money off of others. my grand son fishing pole and train is coming back to his home away from home. my temp address is 1529 nw 52nd st . miami florida 33142. my st louis address is 2291 redman rd. st. louis mo 63136. please pass this on because i, m ready to fight. and who ever will listen i, m talking. god gave me that home and i will not let no one line their pocket with my home.

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Wells Fargo harassing phone calls despite payments

I've had a loan with Wells Fargo for my car since 2003 and it's just about to be paid off. I've been pretty much on time with my payments. Sure a couple of them ran a little late, but never more than 30 days past due. I sent a request for the payoff amount a couple of months ago to see what I owed. And the next bill showed I owed about $2, 400, which was the payoff amount. I paid my normal amount of $540. Then the phone calls started. I asked them why they're calling me because I paid my bill, and they said "you still owe us $1800" because that is the final payment. I told them I couldn't pay that and I'd pay my $540 like normal the next couple of months with the final one being in June. They said that'd be fine.

A couple of days later, they're calling again. I ask them why, since I've talked to them about this already, and after being on hold for 1/2 for the guy to "research my account" they said that's fine, though I might still get phone calls since it's not the final payment.

But then I get phone calls like last night where the person, talking in a very demeaning tone says "Sir your payment is 8 days past due, we need the payment now or we will repossess your car". I'm like "excuse me?' and I tell them what's going on. And they said they can't do that because I ran late a few times a couple of years ago.

They have the worst customer service and are borderline harassing, calling after 9pm. If you get a car loan, just make sure it's not from Wells Fargo, because they are the worst.

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ConsumerMisrepresentation
Kansas City, US
Sep 26, 2009 5:16 pm EDT

It is true, Wells Fargo, and their "auto-call" system is a bit out of control. Which is why I gave them one of 5 numbers that I have with a one ring "auto-answer" that is never answered or checked. When I want to talk to them I call them. I don't really expect much from them other than bad manners, wrong answers and an attitude that you would dare keep asking questions until you got a satisfactory answer.

Early in my loan I was in a very tough economic position and had to extend a couple of months on my contract. The loan "maturity date" has now come due, however, I didn't realize it. I asked a customer service representative why their websight due date never changed when I paid the full amount that it indicated that I owed. She said that I owed the full amount, I said not according to the websight, it said I only owed the regular monthly charge. She said that "her computer" says I owe it all, I asked does that mean that WF kept two separate books, one online for the customer, and the other offline that the customer was not authorized to see? (Why did I ask that?) She checked with her supervisor (so she said) and they reportedly told her to tell me to "ignore what I saw online". I notified our state department of insurance, securities and banking asking them if this is appropriate and legal, of course, they said that it was not and that what is online, legally, is what the company must go by with electronic transactions NOT what is on their internal computers that customers do not have access to.

I was advised to continue to make my payments, and because now I know the maturity date has come, to pay off the loan as soon as possible. However, I was also asked to copy WF's online screen shot each month after I made a payment and it was posted, so as to verify that once the full monthly payment requested was paid, only a regular monthly payment was thereafter requested again, and not the full amount due. I was told that this is an illegal practice that is misleading to consumers. It may not help me, but I have done what they've asked so perhaps it will help someone else. If it is happening to you, I suggest you contact your state banking regulator or Attorney General and report it.

As I will be done paying my vehicle off in the next 2 weeks, I won't be able to provide the regulators much more data.

I've worked for an auto finance company myself before, so I know what these representatives are up against. However, when they speak in absolutes about things that they are unsure of, and in fact are often wrong about, they do a disservice to themselves, but also WF and their consumer market. It is an experience I will never forget and will gladly share with all of my friends and co-workers. It is the first and last time I will do business with WF. For a company that accepted corporate welfare from the American taxpayer, they have a miserable way of showing their gratitude.

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Wells Fargo fraud and cheating

Historically I pay amounts of $10.00 to $30.00 over my minimum monthly payment. last month wells fargo auto finance only charged me the amount of my minimum monthly payment minus the amount I have paid over my minimum... when I questioned why they did this, they would not give me a straight answer... instead, they chose not to pay interest on the amount that they received in excess of the minimum and my principle remains unchanged... I have never experienced this w/ any other auto finance loan in my life (and I have had more than just a few in my lifetime)... my recommendation is to never use this company again for any type of financial service...

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Trevor
, US
Jun 13, 2009 4:29 pm EDT

We got behind on Mortgage due to employment change last January 2008, by February I knew we had to do something it was closing in on February due payment. I called Wells Fargo Home Mortgage and did everything they asked of me, got a hardship letter, explained the whole situation 5 different times, needless to say I was told that on my credit report the Jan. and Feb would be reported late.

Well I completed this agreement in March of 2009... I have been getting calls non-stop for other charges that in-cured since this agreement was made, but never on the monthly statement. I also found out a week ago when trying to obtain a new mortgage with another company that they have reported us late rolling for the last 14 months because they put you money being paid toward the last month due. Even though the way it was explained, those Jan & Feb 08 payments that I paid extra on my mortgage each month and on time where coming off at the end. So now both me and my husbands credit went down 200 points each, ruining our credit. Anyone else having these types of problems..

I have written letters sent them to the correspondence address in Des Moines, IA, still no reply, they also stated I was late on my payment in March when it was paid to Wells Fargo Bank on the 13th and on the receipt it states it is credited on the 13th; and they are now calling me 3-5 times a day for the $32.69 late charge, The customer service reps and rude and think they can bully me into paying this, I stated NO, I have a receipt from Wells Fargo Bank stating it was paid and credited on the 13th and the late charge was put in on the 16th of March.. They really think we are stupid. Can anyone out there help me get this credit situation revised. Thanks!

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Betty
, US
Jun 24, 2009 4:32 pm EDT

Wells Fargo Bank sold this consumer a loan product rife with opportunities for fraud by the contractor and HUD consultant, yet it provides no warnings or instructions to help consumer prevent this; furthermore, it fails to accept responsibility for the payments made without the proper city inspections. Then it expects the homeower to cover (and repay) the money lost to fraud - as well as pay for the additional work now required but not included as part of the original loan because the HUD consultant failed to do his job.

WFHM began paying off on a HUD 203K loan from job specs never seen nor signed by the homeowner, which was required. Furthermore, it paid out on electrical and plumbing work without the requisite city inspections, and now all that work must be redone because none was done to code.

The Job Specs were wrong from the start, yet the bank did nothing to ensure they were accurate, and the bank's role (according to the loan documents) is to protect the construction project. In this case, the job specs that dictate the work to be done on the house did not agree with the contractor proposal (unbeknownst to the homeowner, the contractor and HUD consultant were conspiring to defraud her).

The job specs are supposed to agree with the contractor proposal; when they don't, it's the bank's responsiblity to ensure they do. In this case, when the homeowner alerted the bank that they didn't (contractor began refusing to provide what was in his proposal, telling the homeowner he only had to provide what was on the 'job specs' and that his proposal was only a 'wish list'), the bank ignored her. Furthermore, when the bank finally did fax them to the homeowner (after the contractor was fired), it showed not only was the homeowner required to sign - but also to help prepare them. Additionally, right above where the homeowner signature is supposed to be is the statement about all section 1 items.

Almost all were excluded from the job. So now, with 2/3 of the money expended, nearly all the work must be redone - and there's additional work to be done because the HUD consultant did the work write up incorrectly from the start (the addition of the Section 1 items as well as a new roof).

I have made contacts with Senators and other legislators as well as with an attorney, which is costly. Meanwhile, my home has no kitchen (not one single appliance, countertop or cabinet); its electrical wiring is done backwards and in violation of even local electrical company codes; and I'm still waiting for the coldwater knob.

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cgs
Leander, US
Apr 02, 2009 11:30 am EDT
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These ###s do me the same way, I send in extra money and tell them to take it off the principle amount and they just decrease the next payment amount, thats so they can squeeze every cent of interest out of you, without a doubt these are some sorry ###s, I make a point to go into a local office, and make my payment now, just so I can tell them how sorry they are, , I have found that even the people that work in these offices are ashamed of Wells Fargo, , This is a matter that warrants investigation by the government, this is a rip off! I have real good credit, and my payments have never been late, I tried to get them to reduce my Interest rate, and they would'nt do that either, Its the ### in charge, responsible for this practice..No, I don't have any respect for them!

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Wells Fargo decrease credit card limit

had wellsfargo credit card for over 25yrs, they just reduced credit limit from 22k to 14k, never had late payments, have great credit score, cd with good amount in wells fargo, but they said since i do not have a checking account with them that is one of the reasons I will be taking my money out of wells fargo and I want my portion of the bail out money that went to wells fargo BACK!

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Wells Fargo phone calls

every month since june 08 I have made a payment to wellsfargo autofinance, recently retired my payment date and date of payment differ. i owe about 5 months of payments and have asked several times to change my payment schedule to coincide with my monthly retirement. when the 10th of the month comes around when my payment is due, i start getting phone calls every day wondering where my next payment is .I tell them every time I only get paid on the first of the month and the payment is made then. How many times can a person get a phone call and not have any results with the payment. there is no way to contact anyone in charge, every time the person says they cannot connect me . HELP

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Moowilcox
Wadsworth, US
Jan 15, 2011 2:03 pm EST

For the last 2 to 3 months, my husband and I have been receiving phone calls from this company. The problem is that they are looking for a man named James. There is no one here by that name and they have been told repeatedly that they have a wrong number. Instead of apologizing and stopping the calls, they get aggressive and keep calling. I got another call this morning (before 9 am) on Saturday Jan. 15. I told her that she again had the wrong number. She screamed at me and told me to have a nice day. Are the women there stupid? Do they not know what 'wrong number' means? We would love to know how to stop this harrassment. Unfortunately, when you call the number back, all you get is a recording. I don't know anyone's extention and even if I did, they wouldn't understand my request anyway.

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JJJ21
Lincoln, US
Mar 17, 2010 7:37 pm EDT

Change your due date!

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Wells Fargo loan denial for no reason!!

We submited information for a loan with our loan broker on Jan. 23-09 (today is March-17-09). trying to get in on the very low interest rates a few months ago. Mind you... we have no debt, no bad pay. Appriasal came in very low but was not a big deal since we have so much equity and was not taking much out at all.

I just received a call from our broker stating Wells Fargo denied our loan! They said since we were the only house on the block they could not find comps! Let me just say down the street from us they are selling crappy little condo (in an alley) for the high 500's. We were appraised with large lot (with enough room to build same size condo complex down the street) 2 houses for 350 (very low for our area) Wells Fargo lowered to 310! We were asking for a 200K loan! With money in the bank, no bad debt etc., etc., etc.
I thought we gave Wells and other bank our tax dollars so they can help get the economy going again by lending! Our laon is a no brainer and they held it up for months and denied it! Does that sound like a bank that is handling the bailout the way it was meant?

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maxandmaggie
Crofton, US
Mar 21, 2009 7:25 am EDT

I had a similar experience about the same time with Wells Fargo. My home was at 85/20 debt to equity ratio as opposed to 80/20. Took them forever to tell me I was rejected. I called again since the Homeowner Affordability Act provides for refinancing of loans held by Freddie Mac if the home loan to equity ratio is a little bit outside of thr 80/20 ratio without having to pay PMI . Wells Fargo told me that they didn't think I qualified because I was not in danger of forclosure. I reminded them that the program consisted of two parts and it was the refinancing part that I wanted to apply for. I had verified that my mortgage was owned by Freddie Mac, my credit score is above 800, and I had no problems with income level, plus no debt other than mortgage, it was my primary residence. They wanted to push me into a traditional refinancing deal rather than honor the President's program. DON'T LET THESE COMPANIES PUSH YOU INTO A TRADITIONAL REFINANCING DEAL that will require PMI payment when you didn't pay PMI on your original loan. Freddie Mac requires that the refinancing for the program only be conducted by your current company, so if you have a Freddie Mac morgage, your out of luck unless you can get your company to move on the deal. Wish Fannie Mae owned my mortgage, they'll allow you to shop around and still get the benefits of the President's program. WELLS FARGO NEEDS TO GET ITS ACT TOGETHER, if it's not prepared to implement the second half of the President's program, just say so, don't refer me to a traditional refinancing where any benefit would be wiped out by the PMI requirement!

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Wells Fargo ripped off

we purchased a car at a dealer close out wells fargo wound up financing wells fargo bumped the interest rate up to 16.50% from 8.00% without discussing it with us, had we known it would have been a no deal, as soon as we found out about this, wells fargo was given the car back, , they tacked this on my credit file as a repo, , this all happened in 10 days! when I tried to resolve the issue, absolutely no cooperation, The secretary at the dealership signed my name on the contract in several spaces, as I would never have agreed to this, , I filed several complaints with the state to no avail, , , Wells Fargo are thieves, even the people that work for them are ashamed of them in the Austin area, , One person fighting these large businesses will get NO where, It's going to take multiple CLASS ACTION LAWSUITS to get anywhere.

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efoster7199
Warrensville Heights, US
Feb 21, 2011 4:51 pm EST
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my girlfriend is going through same problem as well . we do need 2 ban together and fight this company so others don't get the same idea and cause problems for people.my email address is efoster7199@yahoo.com contact when ever you guys are ready 2 take actions .count me in

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Wells Fargo won't give me assistance

My mom died on 2/21, and because of the expenses associated with her funeral, I was out of money before I was able to pay my February mortgage payment. March is bad too, and I knew I would not have enough funds to make a double payment (which I am sure most know Wells Fargo will NOT accept partial payments on missed payments at ALL). So I called them today to see what they could offer me. I did some searches online first and found their home owners assistance page, which listed several ways to make up missed payments. They included, paying PARTIALLY over several months on top of your regular payment, a loan modification which puts the missed payments at the end of the loan and a HUD loan for repayment of missed months. They also stated that their official home ownership assistance program would not be in effect until later this year and they would contact customers who qualified, do not call to find out if you qualify. I also got that message on the phone when I called.

So I called, hopeful that with the death of my mom they'd be able and willing to work with me. The lady I spoke too was nice enough and took down all my 'financial' information which proves that we are literally living paycheck to paycheck here. I told her how much I had spent on mom's funeral... which I didn't think was their business but whatever. I also explained that we are eating one meal a day and I haven't bought heating oil in 2 months because we can't afford it right now.

She typed in all my information and informed me that there were NO OPTIONS available to me for repayment. The only thing was to pay the two months NOW. To her credit, the woman taking the info also seemed rather shocked at this.

She said that she would 'notate' my account that I was going to pay March at the end of the month and then an extra quarter payment for the next 4 months to make up the missed account. She had to remind me though, that Wells Fargo can still foreclose on my house until its paid in full (no late payments ect).

I have already lost about $40K on this house since we bought it 4 years ago. We did not overspend... in fact our mortgage payment was much less then our rent when we moved in. The problem started when my husband was laid off last year, and his unemployment was denied. Aside from that, I was never late in all the 4 years they serviced our loan.

I have read that you must be 3 months behind before you are eligible for assistance. But Wells Fargo starts foreclosure after only 45 days (according to the letter they sent me last year) so how is anyone ever going to be eligible for assistance?

This is disheartening to say the least. I did not buy more house then I could afford (the house was only $119K), and I am trying so hard to keep my home. I know I will be laid off this year, because the company I work for is sending all its US jobs overseas. What is going to happen then to me and my home? If they won't help me over something like this... I doubt that they will help at any time.

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cisco44
Roseville, US
Dec 18, 2010 4:03 pm EST
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I have Wells Fargo too. I went through a divorce, a very bad one and I find myself stuck with a mortgage payment that I am having a lot of trouble paying. Wells Fargo also told me there was nothing they could do to help me. They all but laughed at me. I have been with them for 10 years and have always paid my mortgage on time. They are awful! They don't care about their customers, the only thing they worry about is the precious mortgage payment. I hope half of them lose their jobs and end up like us and find out how it feels. chill2008

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sougandhika
, IN
Nov 20, 2010 8:00 am EST

will not be allowed to close on your mortgage if you don’t have insurance for your home. Home insurance covers your home against floods, fire, theft, or other problems. Unless you can afford to repair your home if it is damaged, it is usually a good idea to get insurance for your home. If your home is located within a zone that is known for having floods, federal laws may require you to have flood insurance.

[url="http://www.mortgagehomeowner.com" rel="dofollow"]Mortgage Quote[/url]

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sougandhika
, IN
Nov 20, 2010 7:48 am EST

[url="www.ukmortgagecomparison.com" rel="dofollow"]Shared Ownership Mortgages [/url]

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Jacksonicon
, IN
Oct 12, 2010 11:09 pm EDT
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I AM VERY PLEASED WITH THE THOUGHT AND DON’T FEEL LIKE ADDING ANYTHING IN IT. IT A PERFECT POST.

============================
Jackson

http://www.loanmortgages.info

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greenvillegirl65
Moore, US
Sep 04, 2010 10:17 am EDT

I have been given the run around by Wells Fargo for a year, still in my house, waiting for them to decide if they are going to help or not! Havent made a payment since last year and my husband was out of work for a year:(

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Melissa vazquez
Red bluff, US
Aug 12, 2010 12:34 am EDT

Wells Fargo did the same to us! 8 months of dealing with loan modification process to be told we are to much in debt to lower our payments! Now that bought our loan during the auction and told us we will be evicted in 30 days! Wow and we were customers for 14 years

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***********&*&************
ASHLAND, US
Aug 10, 2010 1:41 pm EDT

please do not give up just keep calling wells fargo [protected] in their loss mitigation dept. you can apply off line too at makinghomeaffordable.gov and fill out the rma packet with the 4506-t tax transcrpts send in your taxes w2 hl fw and proof of income and go in review once you get approved for a repy plan it only takes 30-90 days to get your new loan and only send in your docs if they call you or if it states in the notes and if you can get your processor name and number keep it! they are the ones that make your new loan any one else is just the mid person between you and your processor.

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What happend to the OBAMA plan
, US
Feb 13, 2010 9:31 am EST
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WOW... I am reading about this and I am in the same boat, given the same run around!

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frustra ted
, US
Oct 03, 2009 10:15 am EDT

I have been with Wells Fargo since 2003 and now I am getting the same run around. I have never been late, actually I have been 1 month ahead most of the time I have been with them. I got a message from them yesterday telling me to call before 9pm, I called them back at 8:45pm. The new message I got was that they are only open until 8:30 now. I called back this morning and they answered the phone! I asked what the progress was on my account and they said to send in a financial worksheet and proof of income. I told her I have already done that 2 times and I am wondering if the paper work will go through this time? I was told that the imaging department can't read my proof of income. What?! I sent paper copies in the mail to them twice and they don't have a scanner that can make clear digital copies?! I asked how a huge conglomerate like Wells Fargo can't afford a decent scanner, and was told that each time the application gets "updated" that the new processor can request whatever they want. From one department to the next they have no communication and can not access the last person that handled the account according to the lady I talked to today. She said she was going to put all this in my "notes". I am very frustrated and feel that as good customers in the past we should be treated well instead of getting the run around each time we contact them about a program they started to "help" us.

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Srollee25
Temecula, US
Aug 16, 2009 5:09 pm EDT

My wife and I have been working with Wells Fargo since December of 08. Similar situation as everyone is going through. My wife was laid of from her job in December of 08 and right there was a $[protected] dollar a month loss of income. For me being a school teacher, It has been tough trying to live pay check to pay check. Wells fargo has been dragging their feet for 8 months, all they could offer us in 8 months is a 3 month forbearance of only $100 dollars off of our original mortgage, that doesn't even include our second. They would rather have people walk away, short sale or go bankrupt. They are not helping out the good people that have been outstanding clients up to this point. Work with the good people keep us in our homes, I guess they make so much money it doesn't matter what happens because they can take millions of dollars of loses but they could avoid that by just working with people and lower principle and interest because the person that comes in will get what the people that lost their home wanted. It is just not fare. I do not know how Wells Fargo employees sleep at night because I know I don't.

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Wells Fargo horrible service all around

Wells Fargo Auto Financial is the holder of the loan for my vehicle, purchased in October 2006 we have never missed or been late on a payment during the existence of our loan. We have auto payment set up through our bank using the account number and address to Philadelphia, PA for payments. We started receiving calls from them mid-February with no information on what was going on, I immediately checked our account and saw where the payments were still being sent via electronic payment from the bank and assumed the calls were simply marketing calls looking to re-finance since it was shortly after they aquired Wachovia and our payments have all been made, finally I spoke with them when they informed me that they had not received the last two payments. The collector who at first was very polite and helpful as we figured out that Wells Fargo Auto Financial had not only changed the mailing address for my vehicles payment but had also changed the account number for the payments. I am not wealthy and hold just enough money in my account to pay 1 extra payment for all my bills and was unable to give them both payments right there on the phone without speaking with my bank to retrieve the payments that have already been debited from my account, the collector suddenly changed his tone accusing me of being a deadbeat and telling me how he has already paid off his Mercedes, after explaining to him since intenet of payment is evident through my bank records and Wells Fargo had failed to advise me of this change I would contact them as soon as I could get the situation figured out with my bank, I got the address which he provided as a Las Vegas address and gave me my account number so I could get set up properly, at this time he told me this changed happened in 2007 a few moments later he told me it was 2006 than he told me it was 2005 (before the loan was originated). I got with my bank who stopped payments and coincidently had recieved the first payment back that day we corrected all the information and sent the 2 payments back out. 2 weeks later we started receiving calls again about the lack of payments. While speaking with a differrent collector it was determined that the first collector gave us the wrong address the account number was correct but the address was incorrect, this collector advised me she would note this and gave me the address in Las Angeles and did not harrass me about the payment stating that since the account number was correct the payment would be forwarded and we should be ok. I waited another week to see if payments were received, today I noticed my bank had credited my account and verified it was the payments sent out to the address incorrectly provided by Wells Fargo Auto Financial. I will be contacting a lawyer to see if there is anything I can do about the harrassment and lack of written notification from the lender. I recommend anyone who gets any type of loan from any Wells Fargo institute they look to move that loan to another lender or pay it off as quickly as possible as this company with all of its assets are perhaps the most unprofessional, unorganized and unrepentent for their clerical errors to good upstanding loan holders. Viva le' Revolution against Wells Fargo!

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Wells Fargo no help on fraudulent claim

Absolutely no help on stopping a fraudulent charge. called in to the bank and the first customer service representative said I have heard of that company, naturalacaidetox, and sent me to the fraud department. after being shuffled around and speaking to three (3) fraud personnel I was told there was nothing they would do to stop the fraudulent charges. the last fraud person explained the entire scam in detail and told me I was on my own.
In other words wells fargo knows about this company and will not help their customers stop the fraud.

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buybeware29
, US
Jul 06, 2015 11:51 am EDT

They didn't help me either on my fraud claim against David Oliver of Bipolar, or www.bipolarsupportpack.com I made one download purchase from them, and they then deceptively charged my account every month for $29.95 for a newsletter I never expressly ordered. Wells Fargo rep was unpleasant and said it was their policy that since I had once authorized a charge and David Oliver had my credit card info, that all future charges were considered "authorized" even though I had not placed future orders. Wells Fargo policy is if you ever made a purchase from a company, they can't help you with any fraudulent charges from that company. This crook sends you a free newsletter as his gift to you to thank you for your one time purchase. There are other pages in back of the newsletter and a dark gray box with small black print that says if you do nothing and do not notify them, they are going to charge you $29.95 every month for their junk mail newsletter. This is not a legitimate purchase. This is fraud and a scam. No phone number is listed in the box, and if you go through the paper and find a phone number, guess what? They never answer or return messages. Wells Fargo doesn't care about fraud or protecting its customers in my opinion and I am going to switch to another company and also try to pay cash whenever possible.

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Wells Fargo preditory lending

I had bought a 2001 monte carlo that was finc. through wachovia didnt have any problems at all. then i got a ideal to trade in my car and get a different used one A 2007 mustang. since my payment for the car was 50.00 over my pre approved( AND THEY DIDNT VERIFY INCOME)amount with wachovia i needed a co sign ok fine. i still owed a little on my first loan so wachovia said they would roll the old loan in with the new loan and that was my biggest mistake now 8months later I'm disable and not making the money i use to and cant afford the payment and since the balance on my loan is more than my car is worth no one will refi. I spoke with a collection rep even though i have remained current this whole time (since sept) and he told me about a settlement in full(shortsale) where i could sale my car for less than i owe and they would give me a 1099 for what wasnt paid and i would file that on my taxes. i thought that was a great ideal. Only to spend 2wk trying to sell and found a buyer now wachovia said my loan isnt old enough to do that and they wont rewrite my loan or modify the loan so i can afford the payment.i told her the car has lost a value of 5, 000.00 just since june 2008.the rep said all new car do that even thou i bought it used. THE ONLY OPITION THEY WOULD GAVE ME WAS TO GIVE IT BACK OR KEEP PAYING. AND THIS WAS MY 2 LOAN AND NEVER HAD ANY MISSED PAYMENT ON ETHER LOAN. I WILL NEVER GET A LOAN AGAIN FROM THEM AND BEING A FORMER WELLSFARGO EMPLOYEE I FOR SURE WONT DEAL WITH THEM EVER AGAIN

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Wells Fargo failure to fund puts 1031 in jeopardy

We are presently in the middle of a 1031 exchange when Wells Fargo Home Mortgage decided to cancel our loan on 2/26/09.

We had been in contact with Wells Fargo Home Mortgage consultant since September 18, 2008. We initially applied for the loan through the WFHM website. During that time we continuously shopped for lower rates. However, most lenders we contacted were not willing to loan on the complex because the property is a condo conversion.

On November 28, 2008, unable to find a traditional lender, we commenced working with Well Fargo Home Mortgage. We were informed by Wells Fargo Home Mortgage consultant that Wells Fargo had an exclusive arrangement with the seller of the condo to provide loans and that WFHM would likely be the only company that would be able to do a loan for the project.

On December 2, 2008, we provided Wells Fargo Home Mortgage with all the documents to facilitate the loan. On December 9, 2008, we also provided a $600 fee for appraisal. On December 15, 2009 we received a commitment letter from Wells Fargo Home Mortgage located at 4420 Auburn Blvd. Suite 110, Sacramento, CA [protected] approving the loan application. In compliance with the requirements of this commitment letter, we provided all the documentation due by us and returned it promptly on December 19, 2008. On December 17, 2008, we received a packet from Wells Fargo Home Mortgage containing Disclosure packets, Truth-In-Lending, Good Faith Estimate, and Applicable State Disclosures for our records. On December 24, 2008, we also informed Wells Fargo Home Mortgage consultant that additional information was provided to WFHM underwriting department. We kept in touch with the WFHM mortgage consultant throughout the process regarding the status of loan documents as well as the appraisal.

On February 9, 2009, an e-mail from the WFHM mortgage consultant indicated that it is finally in receipt of the appraisal and the value came back at the sales price and that the loan was in underwriting for final review. On February 21, 2009, the WFHM mortgage consultant informed us that a second review of the property for the appraisal was needed and should be completed by the following Monday (2/23/09) or Tuesday (2/24/09) but did not tells us why this second appraisal was necessary. On February 24, 2009, the WFHM mortgage consultant informed us that the loan documents had not gone out and that she was "struggling" with information in the appraisal. Finally, on February 26, 2009, the WFHM mortgage consultant informed us that Wells Fargo would not be able to close because of the slow sales in the complex and changes in the new condo and condo conversions rules. The WFHM mortgage consultant also mentioned that the final decision on an exception for the appraisal was not granted. Please note that the appraisal came in at the sales price and so, we are still somewhat bewildered as to how it affected the loan approval.

The Disclosure Booklet provided a discussion of the various factors that may affect the loan such as appraisal value, loan to value, and borrower’s credit profile. The Disclosure Booklet provided by Wells Fargo Home Mortgage indicated, "The value of the property (usually determined by an appraisal) as compared to the amount you wish to borrow (the "loan-to-value ratio" or "LTV") also impacts your loan price.” Please note that the value of the property was appraised at the sales price. Our down payment consisted of the entire proceeds from 1031 and cash for a 25% down payment making the LTV at 75%. With respect to the credit profile, the WFHM mortgage consultant checked the credit report and informed us that the FICO scores were 765 and 790. To date, we have not received a copy of the credit report from WFHM mortgage consultant.

In accordance with the “Prompt Action/Notification of Action Taken” (ref. page 12, Buying Your Home), the lender or Mortgage broker must act on the application and inform the borrower of the action taken no longer than 30 days after it receives the completed application. It seems like the WFHM mortgage consultant deemed the application complete as of December 24, 2008 when the WFHM mortgage consultant acknowledged the receipt of all the documents. A follow-up on the status of the loan was made on January 05, 2009, to determine if additional documentation was needed. Our WFHM mortgage consultant on the same day responded that Wells Fargo had everything they needed. The 30-day timeline for notification would have been 1/24/09.

We would like to point out that a $600 fee that covers the appraisal was collected on December 9, 2008. Based on the information discussed in the Buying Your Home information Booklet, Wells Fargo Bank, N.A., Affiliated Business Arrangement Disclosure Statement the fee for appraisal ranges from $275 - $500. Information on the Good Faith Estimate of Settlement Cost final print date 12/17/08 showed $450. We have not been informed of the cost of the appraisal to date nor have we received a refund on the remainder of the $600!

We continuously followed up on the status of the appraisal and were finally notified that it was available on 2/9/09. It is also worth noting that in accordance with Buying Your Home information Booklet, Obtaining Your Appraisal, the lender or Mortgage broker is required to notify the borrower that they have the right to get a copy of the appraisal report per The Equal Credit Opportunity Act (ECOA). The notice will tell the borrower when and how the borrower can ask for a copy. Please note that the lender failed to issue a notification advising us of such a right. We requested a copy of appraisal for our own reference uninformed of our right for a copy of the appraisal.

On 2/26/09, we received an e-mail from the WFHM mortgage consultant that Wells Fargo is unable to make the loan because of the following: (1) the appraisal was not granted an exception (although we weren't told what about the appraisal required an "exception", (2) the sales in the complex have been very slow, and (3) Wells Fargo has experienced huge changes with new condos and condo conversions. The WFHM mortgage consultant mentioned that she was unaware of the changes until the last moment. To date, Wells Fargo has not offered any explanation as to what changes in the condo conversion affected the loan approval. During my recent research, we have read that FANNIE MAE sent a fact sheet to lenders regarding condo and condo conversion dated December 16, 2008, so the WFHM mortgage consultant's claim that she just found out about the information on 2/26/09 does not seem accurate.

Furthermore, the WFHM mortgage consultant letter dated December 17, 2009 provided an assurance that she’ll do everything to ensure the program selected is best fit for our financial needs. We believe that Wells Fargo Home Mortgage should have advised us of the impending changes on loans for condos and condo conversions so we could have made an informed decision whether to pursue the loan, or attempt to purchase one of the other properties identified in our 1031 exchange before they were sold. In the meantime, we had lost the opportunity to make an offer on the other two properties we had identified in the 1031 exchange and are now in jeopardy of losing the proceeds from our 1031 exchange due to Wells Fargo Home Mortgage’s failure to notify us of the policy changes.

We've complied with every requirement of the loan. The appraisal had come back at the sales price. Our credit profile met WFHM’s requirements. The loan is not considered at-risk based on the down payment and LTV. And yet the underwriting decided to cancel the loan at the last minute. We are now left struggling to find another comparable loan and we are in jeopardy of losing the proceeds if the 1031 exchange fails.

A letter dated March 6, 2009 was sent to various officers of Wells Fargo Home Fargo via e-mail and regular mail. To date, we have not heard any response from Wells Fargo regarding the issue.

It seems like after all Ms. Mary Coffin’s (Executive Vice President of Loan Servicing) speech on February 24, 2009 as she testifies before the subcommittee on Housing Financial Services Committee was all for show and part of an act to satisfy the regulatory committee. In her speech she requested for a continued collaboration with the Housing Committee such as, FHA granting the Wells Fargo the authority to expand and allow the assignment of mortgages to FHA and the payment of claims upon modification of the FHA loan as well as approval of recommended changes to Hope for Homeowners that Wells Fargo believes will make the program a more attractive alternative for at-risk customers. Let us not forget Ms. Coffin’s claim on Wells Fargo’s effort to lessen the impact on the community affected by mortgage industry crisis. These speeches and appearances of corporate leaders before the regulatory committees has been a familiar scene in today’s economic condition with every industry from auto, airline, banking to mortgage industry. These corporate leaders would like to assure everyone that they are doing everything they can to help alleviate the people’s pain and they have the community’s welfare at heart. However, after the loan disaster they have caused me with no offer of a resolution in sight except for an unexplained decision to cancel my loan at the last minute makes you wonder. I am sure that there are other cases out there and I am most probably one of the millions that these “honest” corporate leaders have caused discomfort and havoc.

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JOANN DIETHC
Des Moines, US
May 08, 2010 4:40 pm EDT

I have worked my way up in the mortgage processing industry. I live in Des Moines (WF"S home mortgage headquarters). Ironically, I have never been employed at WF for longer than 2-3 months. Unlike Citibank, Principal Financial and our local realtor Iowa REalty where I have held various temporary mortgage assignments lasting several months to years. There are reasons why WF won't hire me probably related to my "whistle blowing" of a young pup stock broker related to one of WF's highest level executives. Oh well, happened 20 years ago and I do believe they are still holding a grudge. Anyway, I want to say that in reading your letter I KNEW WITHIN 1 MINUTE THAT YOU WERE TOO SMART FOR WF. YOU HAVE SUMMED UP COMPLETELY THEIR RUN AROUND TACTICS. SORRY . MY ADVISE LOOK FOR ANOTHER LENDER. RESPECT THE ONES WHICH PROVIDED CONSISTENTLY THE SAME EMPLOYEE WHEN YOU CALL. GOOD LUCK!
JOANNSDIETCH@HOTMAIL.COM

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Wells Fargo counterfeit checks

I am a sales associate at a sewing machine business and recently had a gentleman come into the store looking at machines. His home address was about 100 miles away and I know there are several sewing machine dealers located between our 2 locations. First red flag -

Long story short
He chose a sewing/embroidery machine for his daughter valued at 2800. He immediately pulled out a checkbook to make his purchase. I noticed immediately that the pre-printed address on the check was all in lower case letters. No capitalization of proper nouns! I found this very unusual.
Then I noticed when checking his license (which ended up not really being a license) that his last name was spelled differently by one letter. He didn't seem to be aware of this. Anyway, Wachovia Bank was listed on the check with the phone number 1-800-wachovia. So I called, and 3 times I was shifted to an automated system. I couldn't get any help from any live person. And it was awkward because the customer was standing across the counter from me the whole time. If this was a scam he really played it cool.
I ended up calling another store employee because I wanted the customer to be aware that I had someone else on the phone... I told him that it was our policy not to take any out of town checks without at least 2 forms of ID, which he didn't have. I told him I would hold the machine for him and he said he'd return in a few days. Obviously, he never returned.

I think Wachovia should be aware of this and yet when I called a 4th time after he left, and insisted on speaking to a real person, she didn't seem at all concerned and wasn't really interested.
hmmmm

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Wells Fargo reneging on approved loan commitment

Mortgage broker Steve Tandy and the Wells Fargo Bank Mortgage people are refusing to honor my written contract approved mortgage committment. We have had 3 prospective closing dates that have all been aborted by Wells Fargo due to some mysterious new problem each time. We moved out of our (sold) old house and are now kept homelss while waiting to close on our new condo. They have thought of every excuse in the book for not giving me my mere $80, 000 mortgage on the $418, 000 property. They do not want to honor my mortgage contract with them. How is this possible. It all has to do with some internal guidelines that can be overridden In-House. The mental anguish of this tortorous rollercoaster ride is now unbearable. I already had the certified checks cut for the last scheduled closing and we were walking out the door when they called and said "no closing" due to some documentation problem. My mortgage was approved and packet received on January 23, 2009. Today is March 12 and they still won't release my money! I want to sue them for the mental stress put on me and my family - and for the rental cost of living like a gypsy during out state of being in Limbo. This is an absolute disgrace. Our builder has not seen anything like this in 21 years of construction. The bank attorney has also stated he's never seen anything like this ever.

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brokendream
Westbury, US
Apr 11, 2009 2:10 am EDT

Sorry to hear about your experience. I also warn everyone NOT to deal with STEVE TANDY/Wells Fargo Garden City, NY. He is the most unethical and [censored] mortgage loan officer I've ever met.

January 2009, we approached Steve with the hopes of renovating our house and availing of the REHAB loan (the only loan I know of that is primarily based on the future home value post-renovation). We asked several times if the loan amount (existing mortgage+construction cost+contingency+closing+gazillion FHA fees) is a realistic/achieveable loan amount. Without batting an eyelash he guaranteed it was all possible.

We waited more than a month and half for the appraiser ROBERT to get in touch with us only to realize he cannot appraise the house without the 203K(?) report (detailed listing of the home finishing for example, granite countertops, ceramic flooring etc...). After more than 1 week of follow up phone calls with Steve and assistant Sandy (both lying that report was previously sent to appraiser) and Robert (consistently denying receiving such - "sounding automated/robotic whenever he denies about receiving the report) the house was finally appraised but much lower than expected. I honestly don't know where Steve got the information when completing the 203K report because interior finishing was not discussed in anyway/form.

Anyway, we did our own comparables and forwarded to Steve with the hopes of having a higher appraised home value. Every time we'd follow up he sound like he has no knowledge/info re: our loan. He never returned our calls even when told we would cancel the application due to inability to provide the Good Faith Estimate Loan amount. Eventually, he claimed to have tried to get in touch with the regional manager (of whatever appraisal company they deal business with) but days turned into weeks and now more than a month. We began this loan application in January 2009 and we haven't had any updates until now (Mid April 2009). He claims loan application process normally takes 60 days but we are past that period and not even halfway thru the process.

We have terminated our contract with the builder (project was set to start in May) due to inability to secure a loan thus losing $3500 in architectural fees, another $1000(?) for town permits plus $3000 in pre-purchased bathroom fixtures. We've suffered so much mental stress and anguish over this loan application and looking into suing and filing a BBB complaint as well. We're so devastated with this failed loan application we are afraid to try elsewhere. Our dreams of renovating our dream home has been shattered...

To future mortgage loan applicants, STAY AWAY FROM STEVE TANDY/Wells Fargo Garden City, NY.!

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Wells Fargo bill pay

I am very troubled by Wells Fargo not seeming to be able to deliver my payments in a timely manner. I have other banks that have billpay and they always manage to only have a 1-2 days difference between debiting my account and paying the check. With Wells they constantly take money out of my account and it takes seven or more (this month you debited my acct on 2nd and as of 9th the check is still not received) days to get the payment. The mail from CA to my state only takes 2 days so it means Wells is holding money for 5 or more days between the time you debit my acct and you send the check this is not fair business practice to hold my money for so long and do what I assume you do on all accounts which creates millions of dollars for overnight sweeping and for 5 days that is a big amount of interest. I say this because NO other bank I use has such a long lag time in payment receipt and I believe Wells needs to be held to normal standards.

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unhappywellsgargo
San Francisco, US
Sep 21, 2009 4:36 pm EDT

what happened to this person happened to me. i paid my auto insurance and 4 weeks later got a letter from my insurance company that my policy was cancelled due to non payment. i contacted wellsfargo and they told me that the insurance company did not cash my bill payment check. this was rediculosu as wellsfargo was sitting with this money all along. why did they not notify me that the money is still in their suspense account acrueing interest!

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Wells Fargo short sale

I contacted WF regarding a short sale on my home after losing my job. It took three phone calls to receive the correct paperwork needed to begin the process. After I returned all that was requested I received a letter stating my short sale had been denied.
Upon contacting customer service I was told it was due to not submitting all the required forms.
They had in the computer that had tried to contact me several times regarding the matter. Being with a cable company for my telephone I was able to bring up my last 90 days worth of phone calls, both incoming and outgoing. None were present from WF. I told them they were liars in addition to being idiots at customer service.
My assigned agent has had a full voicemail box for over three weeks making leaving a message impossible.
I had copies of all my faxes, emails and phone calls with dates and times, however, none of that mattered with their dishonest way of doing business.
I would never use WF for any banking service and have told all of my friends to do the same.

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piperiii
, US
May 18, 2011 11:46 pm EDT

I have had similar problems with Wells Fargo during the past three years. I have received a stack of offers from them but they disapproved my applicatiions. Recently I went through the agony of a short sale. They are incompetent, dishonest and predatory. Despite their claims of trying to help, they just keep adding fees and costs for me to pay. Short sales were touted to be a way of selling a home at a lower price than the morgage balance and haveing other costs forgiven by the lender. They required tons of paperwork to justify need but then decided that their only offer was to demand a high selling price and paymen of all monies owed to them and to the law firm they hired to send out expensive form letters to threaten Th entire process has been a farce. I am a disabled vet with severe health problems, unable to work and running out of savings fast. I cannot believe that our goveernment bailed out companies like this and Fannie Mae and now they are putting the screws to us taspayers who bailed them out. Meantime, the culprits continue to enrich themselves. At this rate we will all be on welfare but there will be no one left to pay.

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S. Caldwell
, US
Feb 15, 2010 9:45 am EST

I have a exemplary credit history of 40 years. I had savings in the bank and hugh amount of equity in my house. I had worked hard for the pase 40 years and thought that I had planned smartly for my retirement. And then the melt down. I lost my job. I immedialty put my house on the market at below appraisal. I kept making the mortgage payments from my savings. I kept dropping the price of my home but couldn't get a contract. After 14 months of trying to sell my home and running out of money, I notified Wells Fargo and Wachovia Bank that I could not make anymore payments and would they help me somehow. Their response was that since I was not in arrears, they could not help. I made dozens of phone calls. I am a proud man and always paid my obligations and tried to make it right. NO HELP! Only phone calls wanting their money. I finally received a short sale contract in October 2009 - 19 months after my beautifuly home was on the market. All of my retirement equity was gone, my savings is gone. Here it is middle of February 2010 and still they are dragging their feet on accepting a short sale. Still wanting more paperwork, loosing paperwork I have already submitted and all the while, still hitting my credit month after month with late payments when it is them that is holding up the sale. I bought my retirement property years ago and I offered to let them take a mortgage out on it in lieu of a short sale but was told that they couldn't do it since my mortgage was in the process of foreclosure. Now, remember, I have a contract on this property since October 2008, over 4 months. My perfect credit is trashed even though I have tried to work things out with the banks. Also, Well Fargo owns Wachovia. I am not short on Wells, only on Wachovia side. The can't talk to each other, let alone talk to me. I have had a perfect payment record with both of these companies for years, never a late payment yet they treat me like I am a dead beat and it was my fault that I lost my job and lost the equity in my house. I had 5 accounts with Wachovia bank...not no more...not ever.
I just wish that their could be somesort of class action suite against them.

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Elizabeth Cooper-Garcia
Miami, US
Dec 01, 2009 2:21 pm EST

I'm sorry to hear about your plight. I am a Realtor representing a seller who needs a short-sale not only because of job loss but also because of her deteriorating health. She requested a loan modification in March 2009 following her stroke. Wells Fargo never responded to her pleas for help. After waiting until September 2009 for anything from Wells Fargo, she stopped payments and asked me to assist on a short-sale. We got a cash buyer within the first 3 weeks. On 10/27, I sent the entire short-sale package. Three weeks later, when I was to get a negotiator assigned, I was told the file was sitting in loan modification. Why? Because some pencil pusher at Wells Fargo didn't read my cover page nor any of the 69 pages that accompanied the fax. Three weeks more, 12 calls later, and still the file is in limbo between the loan modification dept. and the short-sale dept. No supervisors are ever available to speak to. Messages go unreturned. This poor lady, in trying to do the right thing, used up her savings to keep her payments on time. It was all good for Wells when they needed a bailout...how about the customers?

I cannot wait for pubic outcry to become so loud that everyone will do what you are doing - closing their accounts at Wells Fargo.

Elizabeth Cooper-Garcia, ABR, CRS, GRI
Broker-associate for 11 years.
Miami, FL

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sammybridge01
Harris, US
Sep 30, 2009 3:26 pm EDT

I had a horrible experience myself. I, too had lost my job and my house was worth about $60, 000 less than what I owed. I contacted a realtor right away when knew I was going to fall behind. Long story as short as I can make it. Every time I turned around I was sending them the same paperwork and a different person was handling my account. They took 4 months to look over the same information. My buyers almost walked away. It was a CASH deal.
The first mortgage demanded $20, 000 from me. They had all my financial information and yet they want $20, 000? The thought never crossed their small minds that if I had $20, 000 I wouldn't have to get rid of my house. My agent told them if the $20, 000 was a definate, they would go to the buyers since they were paying cash for my house. Wells told her they would NOT accept money from the buyer, only from me. So, we decided to let the buyer write me a check so I could write a check to Wells Fargo.
So, I had a small 2nd mortgage and they at first were going to accept a settlement. Great, I closed on my house on Sept 10th they said it was a go. They wanted the short sale to go through and then after the monies were applied by the first mortgage they would settle. I got a call yesterday 9/29 that said no, we're not settling, we'll give you an interest free loan for 10 years at $75. I was furious. My credit is shot the way it is, but if they come after me they can sue me, get a judment and garnish my wages. So, I sucked it up, but they haven't heard the last ofme.
Basically Wells didn't get any bailout money so they don't have to work with people in this crisis. It would behoove them to do so, but they are choosing not to. They are different rules it seems for everyone. We need to work to expose Wells Fargo and they're tactics. I attempted to do the as much of the right thing as I could. I should've let THEM go through the expense of a foreclosure. I, as well as other friends are closing all of their Wells Fargo Accounts.

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Wells Fargo do not work for them

My experience with Wells Fargo was the worst of my professional career. My first interview was conducted by the district manager. We talked about the job expectations, like providing a good customer experience, upselling products, opening accounts and handling service related issues. I asked about compensation, and was told low 30's to start, with a lucrative incentive compensation package. He said, and I quote, "The numbers are easy to hit, in fact I think they should be higher." I then met with the store manager. She gave me a little more insight to the job, like meeting with employees of certain businesses to discuss their membership banking program, and building a pipeline. I was then called a few days later and offered the position. Starting salary, $14.02/hour. Yeah it was a big cut in pay, but remember the lucrative incentive program, the numbers are really easy to hit, right, so I can make up for it.
My first few weeks were spent getting to know the systems, observing other bankers and trying to get a handle on things. So far so good, except for the stupid huddles every morning and the blatant butt kissing. I would actually get embarrased because the brown nosing was so bad. After about a month, it was time to go through the formal training. Our trainer was ok, but there was one thing that really chapped all of us. You were forced to park in a lot nearly 3/8 mile from the door, while the lot at the building had at least 100 open parking spots. In South Dakota, it can get pretty cold in the fall, and the wind blows out of the north almost every day, so walking in to that wind was a rotten way to start your day. I finally started parking in the employee lot, I mean really what were they gonna do, fire me? At the end of training, we were finally told about the incentive plan, and I can tell you, you could feel the energy drain out of the room.
The incentive plan at Wells is this, you have to not only hit the high numbers, but maintain those numbers for a quarter, and average 100% across all matrixes in order to get paid. Let me explain: There is a category for core solutions, you need 8 per day average for the quarter. So if I hit that, do I get paid? No, you must also generate $500 profit per day per quarter. Ok, so if I get that, will I get paid? No, you must also generate 14 partner referrals that close in that quarter. Ok so if I hit that, will I get paid? No, you must also generate 9 loans with a volume of $192, 000. That is almost half of the loan expectation from last quarter, because despite the fact that the government gave us billions in TARP money, we cut our loan volume in half. Instead of helping the American people with this money, Wells Fargo decided to buy another bank, Wakovia. Now you don't have to hit all the categories 100% to get paid, but you must average 100% across all matrixes to get paid on the ones you hit. So, what do you think the quarterly payout is per matrix? About $200-$250 per matrix. Disappointing. And to top it off, only one banker in our DISTRICT made incentive last quarter.
Now I'm just plain mad and disappointed, but we have this crappy economy going on, and I need a job, so I'm thinking I'm going to have to stay here until I find something else. Now my manager, I'll call her Lori, is still on us about what we are going to do to be successful. We are EXPECTED to make outbound telemarketing calls. You know those guys who call you at dinner from the phone company, the policeman's ball, and the disabled veterans society, yeah, add Wells Fargo Personal bankers to that list. We were also expected to call the local high schools, so we could talk to the kids about our college and teen checking accounts.
Now I know I had a bad attitude, but I would have never accepted the job if they would have been up front with me about the job expectations and the pay. I also had a co-worker, I'll call her Stephanie, who would tattle on me for little things like something I said to another co-worker, or playing a game on my computer. My boss, Lori, would continue to harrass me about why I wasn't hitting the numbers, and my attitude continued to worsen. Finally they trumped up a charge of me commiting a policy violation and fired me. It was the best day in my recent memory. In conclusion, if you are thinking about a career with Wells Fargo, please remember the things I have told you. If you don't mind low pay for really hard work, maybe this is right for you. Don't let them try to dazzle you with the job title and the promise for comission, because it takes the average banker more than a year to hit it. And you will be a telemarketer, I guarantee it.

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Bryan Jovel
, US
Sep 14, 2015 6:43 am EDT

Why was your starting rate so low? They started me off with $19.50 and I have no banking experience whatsoever.

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MsBehave
Sioux Falls, US
Dec 12, 2012 12:55 am EST

Total b.s. I am also a Sioux Falls agent and did my wonderful training in ops 1 before transferring to ops 4. The parking lot situation isn't that bad. It's a pain in the butt, but the exercise won't kill you. I would recommend a scarf for those cold winter days though.
On the other hand, I have rarely had a problem hitting payouts. It's really not that bad, you just have to find the right product for the customer. It is a sales job after all...

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rasdf
fed, US
Jul 18, 2011 7:16 am EDT

Gold.

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Montyrush
Denver, US
Jul 08, 2011 9:04 pm EDT

I doubt you are making 100 calls a day...anyway, what is a gold payout like?

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OptimisticBanker
Tucson, US
Jun 10, 2011 5:52 am EDT

I entirely disagree. I started as a CSSR with a goal of 11 products/day, $150 profit threshold, and expectation of 90% cross-sell penetration on new checking packages. I met GOLD level payouts my first quarter, and along with the service payout I made quite some extra change.

It all depends on attitude and ambition... maybe if you were working "smarter;" that is more efficiently by making effective interactions and efforts you would get farther. It's not about prospecting teenage students or calling people at dinner time; as a matter of fact I make it a point not to call at dinner time and to ask permission to call and nobody seems to complain.

Yes I make 50-100 outbound prospect calls a day. It's called SALES. I've exceeded my daily goal on dead days just by making calls. Think about it; when making calls you really aren't wasting your time on time consuming service tasks.

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Kevin
tucson, US
Apr 29, 2009 3:54 pm EDT

one more thing i want to add. last sentence states "it takes an average of a year to hit your numbers".

took me 2 months of being in the position to reach payout.

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Kevin
tucson, US
Apr 29, 2009 3:51 pm EDT

stop crying. i work for Wells Fargo bank and absolutely love the company. I am in the same position that you were in, a personal banker. It is VERY easy to hit their numbers and make "payout". It's a sales job that is all there is to it.

Another great thing about Wells Fargo is their benefits package has a wide variety of options.

I can almost guarantee you that this person never hit their numbers or hit only one metric or two.

If you work for Wells Fargo, or any other bank, and are on the retail side of it, expect to sell!

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Wells Fargo bad auto loan (re-finance)

After reading several complaints posted, I felt compelled to add another chapter to "The Saga of Wells Fargo". I too, had the "no insurance" thing with Wells Fargo. I purchased my vehicle in May of 2006, unbeknowing to me that the financing was through Wells Fargo, at a decent, but not great interest rate. Anyway, I paid each payment on time from June through December, but apparently had made the fatal error of changing insurance carriers in August. I received notice from Wells Fargo and responded by having the new insurance carrier fax yet another copy of the proof of coverage to them. But alas, it was too late. They had already billed the account for insurance. Like all the other complaints I've read, I was the receipient of numerous daily calls from them. I would let it ring through until I was totally "ill" and then answered the call. I argued with countless collection agents, even pointing out that according to the on-line payment history I had 8 payments due on the account since opening, and had made 8 payments. How could I be behind? FINALLY, one of them said that my payment had been re-routed to cover the insurance! They had taken TWO of my payments and posted it to insurance! It took like two months, but finally they got everything reversed and corrected. I even called an attorney that I once worked for about it, and was advised that I should just pay the extra two months and go on...that's how concerned lawyers are over our plight. I, of course, did NOT send money I did not owe, but just kept on and on til I finally got it fixed. And it did finally did, but, just like the other complaints stated, nobody ever offered anything resembling an apology. I finally had gotten through to some "supervisor" who actually knew what he was looking at...seems that the NEW insurance declaration had been received, THEN the old insurance sent a cancellation. They posted the new policy, then showed lapse when the old policy expired...WHOEVER entered the information did not bother to READ the documents. GOOD LORD HELP US! I guess these poor folks who went to work for Wells Fargo were really desperate for a job...you know as well as I do, that these people calling us are only common folks like the rest of us, trying to etch out a living for their family, and Wells Fargo had hired any and all comers, regardless of their academic skills...

THAT, my friends is the "good story". The next one is not so good. I've read a lot of complaints concerning Wells Fargo's home mortgage "predatory" practices, but haven't read a lot on the auto financing end of it. I will say at the on-set of this story, that Wells Fargo is not the only one doing this. We had a similar experience with AmSouth Bank some years ago. We didn't understand it then, and don't now. Okay, here goes. When you apply for an automobile loan at your bank, they have a book, a guide, as to the approximate value of the vehicle, right?! And the bank, if operating according to Federal Banking Rules, would require that the loan amount be within these guidelines? WRONG. Apparently some financial institutions will finance any deal an auto dealer can write.
We had a vehicle loan we co-signed with our grown son, who then had an accident on his 4-wheeler and was initially told by the doctor that he had fractured his ankle and would need surgery and would be off work for two months (without pay). At that same time, Wells Fargo was calling me once a month trying to "sell" me some money. I repeatedly told them I wasn't interested and to take me off their calling list, but they did not. So, after the accident, they called again, and we discussed the situation with them. They more than gladly did the deal, re-financed the truck, again with two signatures. They actually put my husband's name on the loan ahead of our son's (WRONG) because it's his vehicle, not ours, and when we questioned them about it they said because the son was off work at the time, it had to be this way. Wells Fargo then overextended the financing, causing us to be upside down in the vehicle. They DID NOT advise us that this was the case. They did not do an appraisal on the vehicle or anything. So...we did not realize what the vehicle was actually worth, and put our financial security in jeopardy. Their interest rate came in at 14.99 and is calculated in such a way that even now, after 20 months of payments, the interest is still over 300 a month. At this rate the loan will NEVER pay out! After 20 months, we've paid over 14 thousand dollars in payments, but the principle balance has only been reduced about 4K! Ten thousand dollars interest in 20 months! Let's all go open us up a loan store!
The real point to this story is this. When our son took the truck to a dealer thinking about a trade, he was in for a huge shock. His truck is worth about 15K LESS than he owes on it! How can that be? He cannot trade or sell the vehicle (which he needs to now to drive something more economical) without the situation only getting worse. His work situation has changed, and he does not make nearly as much now. He cannot make the ridiculous payments (which are over 700$ per month), so it looks like we're in for a long ride. What a dilema. If we return the vehicle, Wells Fargo will simply sue my guys, obtain a judgement in Court and proceed to levy wage garnishments, "discover" other assets, such as our retirement accounts, and send a Writ of Execution to the banks and seize these funds as well until, by THEIR definition, the debt is paid in full. This of course will be about twice what the loan amount is for, since they will add all sorts of legal fees, etc. to the total. A wage garnishment will be issued for both parties who signed the loan, for the full amount of the debt, not half to each one. That will hit my husband's pay check for about a thousand dollars take home pay each month, and my son for about 500.
SO...all you folks out there, PLEASE DO NOT RE-FINANCE YOUR VEHICLE WITH WELLS FARGO. They are not truthful in disclosure. They are PREDATORS. I cannot believe that President Obama's team of experts haven't uncovered this practice and put a stop to it. Nor can I believe that Wells Fargo deserved or needed any BAIL OUT. It is the CONSUMER who needs a bailout! How about making some funds available to the little guys who have been scammed by Wells Fargo instead?!
Thanks for reading.

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JJJ21
Lincoln, US
Mar 17, 2010 7:51 pm EDT

Did you read what you were signing? I always read what I am signing, so I don't get ###ed over or feel like an idiot if I borrow a bunch of money and then complain that I didn't understand the terms. Rediculous.

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USMCW
Tempe, US
Oct 21, 2009 5:00 pm EDT

I TOO HAVE REFINANCED THROUGH WELLS FARGO AND AM SERIOUSLY REGRETFUL! Wells fargo offered to refinance my car in order for me to get my husband a measely $2500.00 loan for a work truck. Told me that was my only option to get a loan. They also offered to give me a lower interest rate, which sounded great considering I was paying over 18% at the time. So I went ahead & refinanced, what a freakin mistake that was. I had to give up my gap insurance in order for them to refinance me because they do not offer gap insurance. My payment was slightly reduced & they lowered my interest rate to 16.4%, told me I could refinance it again after making several on time payments to get a better rate. Everything sounded great, got my husband his money for work truck, got my interest rate lowered, reduced my monthly payment. Well after about a year of on time, paying more than my minimum payment, I find out that my car does not qualify for refinancing because I owe more than the car is worth. SURPRISE! They sure as hell didn't have a problem adding the $2500.00 on to the balance of my previous loan that they refinanced for me, & I know damn well that adding on $2500.00 to my existing loan would have put my balance due at a much higher total than what my car was blue booked at at that time! Not only that but I realize that they financed me for 72 mos.! Who in the hell wants to pay on a used vehicle for 6yrs? That's after I had already paid on it for a year before the big mistake of trusting wells fargo auto. So basically it boils down to this, they took complete & total advantage of my desperate situation & trapped me in this high interest rate loan for 6 freakin yrs so that by the time I get done paying for my car I will have paid more than what the car sold for brand new in 2004! My car has low miles for the year that it is which is the only thing that might help me at this point. So, I can't refinance because I owe too much money because they totally screwed me over, I can't sell the car unless I come up with the difference from the cars value & what I owe them in order to get the title, I can't have someone burn the SOB because I no longer have gap insurance to cover the difference, I can't intentionally total it because my insurance will only pay blue book & at that point I don't think the low miles mean ###, & worst of all I can't even drive it because I need to keep the miles down since that is my only savior in this whole f...d up scenario! WHATEVER YOU DO, DO NOT TRUST WELLS FARGO AUTO FINANCE! THEY ARE FLESH EATING SHARKS THAT HAVE ABSOLUTELY NO CONCERN FOR THE CONSUMER! ONCE THEY GET YOU TO TAKE THE BAIT, THEY"LL GUT YOU RIGHT THERE & YOU WONT KNOW WHAT HIT YA!

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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