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1.0 183 Reviews

Vueling Airlines Complaints Summary

2 Resolved
180 Unresolved
Our verdict: If considering services from Vueling Airlines with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vueling Airlines reviews & complaints 183

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K
3:42 am EDT

Vueling Airlines listen item in flight

Greetings,

My name is Kiefer Jones, and you are reading this because I am at my whit's end with your company. My wife and I were on Flight No. VY8323, seat 26E, and reservation code LBVSFG. Our Canon camera (T-5 Rebel) was left on board by mistake.

Upon calling your customer service as soon as we had arrived at our hotel and realized we did not have the camera, they pointed us in the direction of an email '[protected]@iberia.es.' We included all adequate information required from the reps as well as your website. We sent the email thinking maybe it would take 24-48 hours for someone to contact us and let us know whether or not the airline had found the item (God forbid, you have a lost and found that's accessible per flight, but let's not open that can of worms).

We are now back in Germany, and our email has still gone unattended. It's been seven days. A whole week has passed and we have received nothing but an auto-reply from the above email. When we call customer service, they say to email that same email and wait 24-48 hours. When we explain how long it's been they have absolutely nothing to say; their is allegedly no leadership or management to speak with, and we don't even have a simple response that says, 'Hello. We have your camera. Please call us here to schedule the mailing of your item.'

This is an absolute outrage, a poor business solution, and the worst way to treat customers. I could understand if someone had responded to our email and let us know the process could take 2-4 weeks to complete. However, to go completely unnoticed for seven days with a company this size is unbelievable.

Ergo, I'm resorting to mass notification of this email to every address I can find connected to Vueling, poor customer service reviews on all platforms, and social media blasting of this email until I can find just ONE person interested in helping us (your customer) find our lost item.

As of right now, it appears that your entire staff consists of mythological beings (with no more credibility of existence than unicorns) and auto-reply emails. However, I will prevail until we have successfully reached someone within the company.

As a side note: we are very reasonable humans who waste our time (or other people's) by leaving petty reviews because our food was cold or undercooked. This is the first time in my life I've ever had to resort to something like this, and honestly, that says a lot. We are just people who are genuinely concerned in finding that camera. There are some invaluable items on it, and to just know you have it would go miles.

Please, share, send, or forward until this camera is found.

Future Vueling customers, beware.

Regrettably,

Kiefer Jones
[protected]@gmail.com

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4:19 am EDT
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Vueling Airlines onboard cleanness

Dear Vueling Team

I booked a flight from Barcelona to Birmingham, 12:30 Saturday 10th of June, flight number: VY8752
I am writing too you today about various points of complaint. After boarding there was an extraordinary loud noise like a beep for whatever reason. It lasted as long as 15-20 minutes and people were holding their ears of the noise. I have probably taken 500-700 flights in my life, I doubt that this is normal. Then also, at my seat (16F) I realized that EVERYTHING around me was very dirty. Clearly there has not been any cleaning done BEFORE this flight. Not only the floor filled with crackers, in front of my seat where I put my water, the "bag" was FULL of sticky chewing gum. The board magazine as well. Some pages I couldn't open. I attach only some pictures to give you an idea!
I am not expecting a lot, but I would like to hear your thoughts about this, since I am a frequent fligher, I can at least expect a recently cleaned airplane without chewing gum everywhere.

Thanks for an answer,
Tanja

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4:23 pm EDT

Vueling Airlines flight cancellation vy8252/alternate fight and bus as compensation.

I am mobile impaired at the time. I have a sprained knee with an operation on same leg of the Achilles' tendon and heal. I was wearing a boot and had a motorized scooter. I had a note from doctor for center isle as I need to avoid clots. Was put in an isle seat on new flight that went to Valencia not Alicante. Then almost three hours to Alicante in a bus, where I couldn't stand or walk and no bathroom at all. Our original flight arrived at 11:45 we finally arrived just before 8 pm. With only 2.5 days in Alicante one full da was lost. I had a swollen leg from the trip and in lots of pain. This was unacceptable as no one was really listening. It was hectic and very disorganized. I traveled with my daughters who were nervous, because we kept being put in corners and told to not move until one came for us without any information. Also, when complaint forms were handed out we weren't given one. I would like some partial or full credit for the flight.
Gloria Caruso

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4:18 am EDT

Vueling Airlines terrible!!

I bought a plane ticket via Vueling and they made a mistake! I contacted customer service and told them that there was a mistake in my name and they told me that it was possible to fix that but only for additional payment!
I paid $300 for my ticket and they said that I have to pay extra $200 for name fixing!
Are you kidding me? That was almost the price I paid for the ticket. These guys are ridiculous and their fees are crazy.
I had no other option and I could not miss my flight so I had to pay. My advice is not to book via Vueling! Use other and more reputable service!

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3:49 am EST

Vueling Airlines online invoice system not properly working

I repeatedly requested 3 invoices using the online forms and never received them (and you have no proof you have requested them as at the end of the process you get an "on-screen" confirmation, not an email). It took me several tweets, where I have been asked to fill the forms AGAIN, meaning they have absolutely no tracks of my previous attempts OR they are not able to locate them (don't know which one is worse). This time I did screenshots with time and date, and I still had to chase on twitter to finally get the invoices, with an email telling me I never did the online requests.

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12:43 pm EDT

Vueling Airlines no refund

My name is Ebru, I live in Istanbul /Turkey.I planned a vacation from Istanbul to Rome then Rome to mallorca.An unexpected situation occurred on 15 the July night. There was a coup attempt to government . . All flights were cancelled, we are not allowed to go outside it was frightening, so it was impossible to move somewhere. My family and I decided that we should postpone our holiday to another time.
All of the things happened that night was not because of me . I had to cancel all my plans to save my life. So all of this problems I couldn't been in Rome and couldn't catch my other flight from Rome to mallorca.
I called customer servis of Vueling. They told me that this wasnt a direct flight from istanbul to mallorca . I said yes i know! that is why i had a stop in Rome to go Mallorca!
i need their help. they must make an exception about refund or open ticket. This can be thought as a natural dissaster or terror attack or sth happened outside of us.

kind regards,
ebru

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8:23 am EDT

Vueling Airlines flight cancelled 30 minutes before departure!

Dear Madam or Sir,
My daughter Héloïse Moulard was supposed to fly with Vueling today July 1st at 14.55 pm, but the flight was announced cancelled at 14.30. Vueling suggested another flight on July 4th ! Or today via Barcelona with an arrival in Madrid at 8 am ! We eventually took another company.
We would like you to refund the money I paid for this flight (241, 69 €), plus the difference between the price of this flight and the price of the other company flight (269, 19 €) that is to say 27, 40 €, plus the price of the taxi because my daughter has a disease that does not make possible a metro trip on her own with a big suitcase and moreover, the other flight is so early that there is no metro anyway (50 € each way ±). The reference of the reservation is FFIPRH and the client number is [protected].
Thank you for your understanding.
Best regards,
Isabelle Moulard

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6:02 am EDT

Vueling Airlines gate standards and people treatment

Paris, 29 mai à CDG (porte 1-12)
Dear madam, sir,
Every day people coming to the gates (7-12) find that there is no a place to sit down an have a coffee or where to place a book or a newspaper and read. There is no a person serving the coffee, so if the machine forget about putting some sugar in, there is someone solving the problem easily. Machines can not provide a good service as people can. How to get vegetarian food? Or ask about gluten free eateries?
There is few space for big amount of people. If you come 2 hours before, as it is advised, what can you do? sit down on an unconfortable chair looking at the ceiling. This place is a bit claustrophobic. Don not treat people as a herd.
Get contracts and put people serving and helping people. Do not save everything. Too greedy!
Thank you very much.
I look forward to hearing from you an answer. Here is a good place. And explain what are you planning to do to solve this situation.
[protected]@hotmail.com
Tatiana Romero.

Bon jour madame/monsieur, Tout le jour il y a des personnes qui viennent a l'aéroport salles 1-12 et découvre qui il n`y a pas de lieu pour ce assied et prendre un caffe ou pour lire dans une table. Il y a qu'une machine à vendre des boissons qui a oublier mettre le sucre et il n'y a des personnes pour demander de l'aide. Ce lieu est trop petit pour la quantité des personnes qu'ils sont ici. C'est une place claustrophobique. Arrête de considerer des personnes comme s'ils sont des animaux. C'est pas juste!
Merçi bien.
J'espere que vous me répondez aussi que vous faisiez le possible pour changer cette situation.
[protected]@hotmail.com
Tatiana Romero

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11:48 pm EST

Vueling Airlines changes date by the airlines

we have booked 2 flights with vueling airlines from Vienna - Rome 3rd April and Rome - Geneva 6th April 16.
the airlines just sent an email to inform that our flight from Rom e- Geneva has been changed to 4th April.
we have sent query to the airlines regarding to the changes 3 times, however we have not received any response from them.
we can not accept the changes made by the airlines as we already have a plan for our trip. How could we arrive in rome on the late afternoon 3rd April and have to take another flight to Geneva on the early morning next day.
we went to the managing booking site, they allow us to change our flight back to the 6th April but we have to pay extra about Euro $200.

we really need to bring this attention to them as this is ridiculous service that we have never experienced.

our booking ref: W3TJYB

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kazl
, US
Jun 16, 2016 6:26 am EDT

same as myself, then dont answer via call centres

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R
6:23 am EST

Vueling Airlines ticket counter misinformation and denied boarding

#[protected] Tuesday, 8 December 2015 PAX Ms. Lopez and companion PAX authorised to fly VY 8172 AGP-ORY by Head Supervisors Elizabeth Bueno and Boarding Duty Manager Vueling Ticket Counter working on 14:00 shift after presenting official documentation from Consulate for Ms. Lopez. BOTH PAX denied boarding and verbally harrassed by ticket counter agent Maria Jose Gomez and Victoria Planaat AGP Boarding Gate 52 at 16:15. Requested reimbursement information from Head Supervisor for 17:00 shift, Ms. Macarena Munoz with no assistance. Request reimbursement for Vueling Staff mishandling and mis-information. Ms. Lopez and companion were then forced to cancel all other flights within France as well as hotel bookings and charged cancellation fees. All copies of paid tickets, boarding passes as well as a full report submitted to Vueling Customer Service by Ms. Cristina Gonzalez in Barcelona. No response from Vueling has been received.

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Raquel Pereira
, US
Jul 10, 2016 10:29 am EDT

The same happened to me. The worst customer service ever.

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R
6:25 pm EDT

Vueling Airlines terrible service

No one answered their service line after 12 tries - they run the same hold music every time you connect, tell you several times no one is available, and then they hang up on you. Seriously, I couldn't get anyone trying continuously for 2 hours.

Flight was delayed 1 hour leaving and then upon arrival bags took another hour to start to come out at baggage claim.

Will never use them again.

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11:45 am EDT

Vueling Airlines horrible service

Will never again fly vueling. Been stuck at the fco airport for more than 5 hours and will probably be here for more 9 hours with no support from vueling. My flight was at 12h20. Then it was postponed to 13h50 and later canceled. Now we've been told it should leave at 7 pm. But the board already says it will leave at 20h40. The truth is that vueling doesnt want to pay for hotel and they will keep postponing the flight that they know will leave only at 3 am (15 hours after the original time!) this is ridiculous. We must receive a refund - but i'll also be suing the company. Terrible service

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5:54 am EDT

Vueling Airlines cancelled flight, no refund, no customer service

Our flight from Budapest to Rome with Vueling was cancelled without any form of notice. No email, no text, no phone call. Nothing. We filed for a refund request online and immediately received an email confirmation that they have received the request and will process the refund within 7 days. We patiently waited and 3 weeks later, still no refund in sight. We wrote them a reminder email to follow up on the matter but did not get any reply back from them. During this process, we tried to call Vueling customer service and none of the phone works.. NO one answers the phone. We tried to call headquarter numbers, German numbers, UK numbers.
We were made to wait on the phone line but no one picks up. We have tried calling 5 times in different occasions.
I wonder how this company is still allowed to operate. This is fraud. I paid for a service but there was NO service of any kind and there is NO refund. FRAUD. PLEASE stop this. Very unethical!

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12:00 am EDT
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Vueling Airlines cancellation

The worst airline i have travelled in last 15 years with over 100 flight segments done, 60 Plus in europe itself.
We had booked tickets from rak to bcn, booking Numbers O66ERS on Jan 29, 2015, B5TUJC on May 28 and B3YMRY on Feb 21 . On checking in at Rak airport at 730 pm local time we were told that 2 Booking Numbers O66ERS AND B5TUJC are not showing on vueling system . no Reason was given . At the same time part of our party booking Number B3YMRY was showing on their system.
So in an unknown country you get bumped off for no reason, the Swissport staff and check in staff was rude, disgusting to say the least and did not even bother to check if flight was empty. Funnily we had an extra seat on the flight which could have been given to us. We also offered to pay for New seats ( even though not our fault)
We had to book alternate tickets at a crazy lost of 4500 mad apart from 1500mad for stay and additional 2000mad addfor itional expenses to a 70 year old Heart Patient.
It's a sad story that in this day and age the airline cant inform your earlier that the booking is cancelled. Their Call cnetre number never works . We did receive an email of Cancellationwhich has all wrong details of ours. So i am going to send a Legal Notice and also Comlaint to IATA for this incident.

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4:08 pm EDT

Vueling Airlines changed flight without notice and charged for 420 eu for new flight

After 2 wonderful weeks in Spain and Morroco on the last day of our trip I called to confirm our Vueling flight from Barcelona to Madrid four hours before departure. I was put on hold. After 10 minutes a recorded message said that the customer service center was busy and to call back later then hung up. I then tried to check us in online and received a pop up message to check in at the airport. The flight time on the website said 14:00. When we arrived at the Vueling desk to check in 2 hours early we were told our flight did not exist. I presented paperwork that said it did. (Attached). We were told it was changed to 12:30pm (an hour and a half earlier) and there was no way we would make the plane. We were told we would need to buy new tickets to Madrid. We asked to talk to a supervisor but one was not available.
We are requesting a refund of the purchase price of the new tickets. We were not notified of the flight change. We did not want to end or trip this way. We have seen several complaints online about this same issue and several people inline behind us at the Vueling desk at the Barcelona airport were in the same predicament and quite angry. One man was yelling so loudly out of frustration in the same situation we could barely hear our Vueling agent.
The total cost for the new tickets was 379.96 + 40 service fee = 420, 00 Euros

5/7/15 update
I have received a message that a refund will not be made since an email was apparently sent to me 6 weeks before the flight stating there was a flight change. I did not receive an email stating this. I made every attempt to confirm our flight unable to connect with either your website check in and by phone. I was hung up on by the customer service department after being being placed on hold for 10 minutes and then a recorded message said to call back later since the customer service call volume was too high when I attempted to check into our flight 4 hours prior to the flight time. The call was then disconnected. If I had been able to get through I would have been told the flight was rescheduled to two hours earlier and we would have made the plane. I have found 149 WARNINGS and customer service complaints on TripAdvisor and numerous others on other sites all with similar situations as mine. Is it possible to speak with a Supervisor about this issue and is there a Better Business Bureau for Spain?

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1:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vueling Airlines change date of flight

I bought a flight from Valencia to Rome for 2nd May. The date has been changed and I didn't know until today. You have told me that you sent me an email, that I have not received, and I didn't answer. So you have confirmed the change, without my permission.
The problem is that I have to spend one more night in Rome and I have to spend more money. I have known this today and you tell me can't do anything.
So how can I solve the problem? I didn't receive that email. Now Ihave to spend more money. And I didn't receive your email.
I wait your answer, please.

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Vamsi Mohana
, US
Nov 04, 2018 10:19 am EST

I am tired of calling Vueling... Vueling reference number is BCNVY 22227.

TICKET : VY/922/K4RJ8L/1
CARRIER : VUELING AIRLINES SA CLASS : YD
ROUTING : ALGIERS-BARCELONA-DUBLIN

Attached is my Baggage Receipt. I have all my basic items and important Medicines in my Baggage. It is a Large Black Soft Bag.

Regards,
vamsimohana23@yahoo.co.uk

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10:17 am EST

Vueling Airlines unfairness

I paid 242 euros by internet to travel with vueling.When I came to the desk of the company to handed over my normal luggage (I had no hand luggage) I was asked to pay 36 euros more.They said to me that the price of the ticket did not include the transportation of a luggage and that an extra was needed for that.
I was very surprised since 30 years that I am traveling by plane never such things happened to me.
Anyway I had to pay for boarding.To mention also that in the two hours trip of the flight thet did not offer us anything, not even a single coffee everything was for sale .I strongly recomand not to travel with that company

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8:49 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Vueling Airlines contacts and reservations

Do not fly vueling!
After having booked four flights in one month with vueling I found out I needed assistance regarding my reservations! It happened that the phone lines didn't work, and the ones that apparently did costed 1, 27€/min - though impossible to call from skype, international mobile phone or from a phonebooth! Their email to complain does not exist! On top of that, I called directly to the Head Office in Barcelona, and a very rude employee just hang up twice when I asked for informations!
Better not fly with vueling!

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S. Urbanoski
, US
Aug 30, 2021 8:15 am EDT

I need assistance to board, but they insisted I would not get pre boarding at the gate. Even though I paid for an upgrade. When i called, they hung up on me.
The UK phone number on the website is wrong (add a 0 first)
and their phone tree is impossible...
ugh what a mess.

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1:37 am EST
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Vueling Airlines over charge

On the 27th of November 2012, I discovered that the flight flying from Venice to Amsterdam with a stop over in Barcelona that I had purchase for about 56 euros and had an invoice stating just so, turned out to be USD$618 + USD$26 for service charges. Imagine my surprise and outrage. I had to fork out additional money to call their office which ridiculously do not have a toll-free or a standard phone line but one that charges you by the minute.
Told the agent on the phone what happened and she sent me an email acknowledging my concern. So two weeks later going into the third, the money that was mistakenly deducted from my account is still not credited back.
Despite many emails to Edreams and filling out a form at the Barcelona airport at the Vueling counter. Edreams insisted that Vueling was responsible for overcharging but weirdly, they are the one who was going to credit me back.
Last straw was offering me a 10 euros voucher towards the next trip I might make with them. They are outright insulting and delusional to even think that I will ever book any trips with them ever again! But I do have to give them credit for their futile emails, at least they tried, can't say for Vueling, only automated responses so far. Moral of the story, eDreams is a dreams wrecker, do not book with them unless you want your holidays completely ruined.
Will be glad to furnish concrete evidence I was overcharged. Please get in touch with me if you are also contemplating on a lawsuit against them.
Thanks!

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12:16 pm EDT
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Vueling Airlines delays and customer service

2.5h delay on the way from Rome to Paris, no refreshments (I was asked o pay for water!)
Same story on the way from Paris to Rome, almost had been denied boarding after asking for a responsible person from the airline. Again, no refreshments and rigorously ignorance of passenger rights.
First and last time with this airline. Be aware before booking!

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Vueling Airlines In-depth Review

Overview of Vueling Airlines: Vueling Airlines is a popular low-cost carrier that operates primarily in Europe. With its headquarters in Barcelona, Spain, the airline offers a wide range of domestic and international flights to various destinations. Known for its affordable fares and extensive route network, Vueling Airlines is a convenient choice for budget-conscious travelers.

Booking Process and User Experience: The booking process with Vueling Airlines is straightforward and user-friendly. The airline's website, www.vueling.com, is easy to navigate, allowing customers to search for flights, select their preferred travel dates, and book tickets seamlessly. The website also provides useful information about baggage allowances, check-in procedures, and other essential details, ensuring a smooth booking experience for users.

Flight Options and Destinations: Vueling Airlines offers a wide range of flight options and destinations across Europe. Whether you're planning a city break, a beach getaway, or a business trip, the airline provides numerous routes to popular destinations. From major cities to lesser-known gems, Vueling Airlines allows travelers to explore various European destinations conveniently.

Pricing and Value for Money: Vueling Airlines is known for its competitive pricing and value for money. The airline offers affordable fares, making it an attractive option for budget travelers. Additionally, Vueling Airlines frequently runs promotions and discounts, allowing customers to save even more on their flights. With its reasonable prices and quality service, Vueling Airlines offers excellent value for money.

Customer Service and Support: Vueling Airlines strives to provide excellent customer service and support. The airline's customer service team is responsive and helpful, assisting customers with their queries and concerns promptly. Whether it's through phone, email, or social media channels, Vueling Airlines ensures that customers receive the assistance they need throughout their travel journey.

Onboard Experience and Comfort: Vueling Airlines offers a comfortable onboard experience for its passengers. The airline's aircraft are well-maintained and equipped with modern amenities, ensuring a pleasant journey. While the legroom may be slightly limited on some flights, the overall comfort level is satisfactory, considering the affordable fares offered by the airline.

Baggage Policy and Restrictions: Vueling Airlines has a clear and transparent baggage policy. The airline allows passengers to bring both cabin baggage and checked baggage, with specific weight and size restrictions. It's important to review the baggage policy on the airline's website before traveling to avoid any inconvenience or additional charges at the airport.

Punctuality and Reliability: Vueling Airlines strives to maintain punctuality and reliability in its operations. While delays can occur due to various factors, the airline makes efforts to minimize disruptions and keep passengers informed about any changes to their flight schedules. Overall, Vueling Airlines has a decent track record in terms of punctuality and reliability.

Safety and Security Measures: Vueling Airlines prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and regulations, ensuring a secure travel experience. From well-trained cabin crew to advanced safety equipment, Vueling Airlines takes the necessary measures to provide a safe journey for its customers.

Loyalty Program and Benefits: Vueling Airlines offers a loyalty program called Vueling Club, which rewards frequent flyers with various benefits. Members can earn Avios points for their flights, which can be redeemed for discounts, upgrades, and other exclusive perks. The loyalty program enhances the overall travel experience with Vueling Airlines, providing added value for loyal customers.

Sustainability and Environmental Initiatives: Vueling Airlines is committed to sustainability and environmental initiatives. The airline actively works towards reducing its carbon footprint through fuel-efficient operations, waste management, and other eco-friendly practices. By implementing sustainable measures, Vueling Airlines contributes to a greener and more sustainable aviation industry.

Overall Rating and Recommendation: Overall, Vueling Airlines is a reliable and affordable option for travelers looking to explore Europe. With its extensive route network, user-friendly booking process, and satisfactory onboard experience, the airline offers good value for money. While there may be occasional delays and limited legroom, the overall service and customer support provided by Vueling Airlines make it a recommended choice for budget-conscious travelers.

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Phone numbers

+43 123 046 1105 +32 28 087 812 More phone numbers

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www.vueling.com

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