Vonage / Fraud
Signed up for Vonage phone service in December 2007.
Received their modem and instructions for activation.
Despite following the enclosed instructions exactly, the Vonage modem could NOT activated.
Called Vonage technical support.
They walked me through the activation procedure. At the end of their instructions, I had NO dial tone and NO phone service.
Vonage technical support stated that a technician would have to be sent to my home. I scheduled an appointment day with them.
No technician showed up at my home on that day.
I called up Vonage to close my account.
The Vonage representative stated that I would have to return the Vonage modem before my account could be closed.
I sent back the Vonage modem, and then called Vonage to confirm receipt.
The Vonage representative confirmed that my modem had arrived back at Vonage on January 8, 2008.
Within less than one month Vonage had charged my credit card again --- for $50.00.
I called Vonage and their representative stated that return of the Vonage modem is necessary to close a Vonage account, but not sufficient. She said that I also had to call Vonage to close my account. Because I had not called Vonage after confirming that Vonage had received my returned modem, my account remained open. Therefore, according to the Vonage representative it made no difference that I had NO modem and NO phone service from Vonage. She said that I was still obligated to pay Vonage.
I asked her why the return of the Vonage modem did not automatically close my account.
She said that Vonage considers that to be a "change in acount status" that provides NO reason to close an account. In other words, Vonage considers that a returned modem, which of course eliminates all possibility of Vonage phone service, provides NO grounds for discontinued service and account closure. Because my acccount remained "open", Vonage then charged away against my credit card, against which they submitted another $89.00 in charges AFTER receiving my modem back.
I went over all these things with a Vonage representative, and all she said over and over again was, "We charge against all open accounts whether phone service is provided or not. That is strict Vonage policy. It is your fault. You should have called to close your account after returning your modem."
I then asked the Vonage representative why Vonage did not close my account after receiving back my modem. She said, "According to Vonage policy, account closure is a customer responsibility. You did not close your account. It is your fault."
VONAGE RUNS THE CRIMINAL SCAM DESCRIBED ABOVE TO DELIBERATELY COMMIT CREDIT CARD FRAUD AGAINST FORMER CUSTOMERS. WHAT VONAGE DOES IS NO MISTAKE, NO ACCIDENT. VONAGE MANAGEMENT HAS CALCULATED THAT VONAGE CAN GAIN MILLIONS OF DOLLARS MORE FROM DISCONTINUED CUSTOMERS JUST BY BLAMING THEM FOR NOT CALLING VONAGE AGAIN AFTER RETURNING THEIR MODEMS TO VONAGE.
VONAGE IS A CRIMINAL, CRIMINAL, CRIMINAL ORGANIZATION THAT SHOULD BE PUT OUT OF BUSINESS.
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