Vonage / Unauthorized charges to my credit card
We got the Vonage service as they offered cheap International call rates. I ordered the V-phone (device that connects to the USB of the computer). Suppose to be great for travelers. You can call from any computer with a DSL or cable service. Well that was the mistake I made. My credit card was charged $39.99 for the device and I received it in 2 days. After about 5 days the device just stopped working so I called customer service to get a replacement. Spoke to someone with an Indian accent who I think didn't understand my needs cause my card was charged again for a second device. Called back to complain and the reversed the charges after 7 days. Received the second device after a few days with a new number. To my surprise I received a third device with another after a few more days. By then I was so upset that I called to cancel the service all entirely. The Indian lady on the line did not want to cancel the service. She gave me every excuse she could think of for not cancelling the service. I was transfered back to the US where they gave my 3 confirmation numbers for return items and an address in New Jersey to send the devices back to. Since it was 3 devices I asked if I can ship all in one box since I had to pay the shipping cost. After a few days I got an email stating they had received and processed 1 device. So I called to find out what happened to the other 2 devices that were in the same box. They said that they only received 1 device so I was owing them 2 more devices costing $39.99 each and I couldn't get a refund of the original $39.99 I paid since they couldn't find the 2 devices. I was outraged. I had to block my credit card from them and get a new one since they keep trying to charge me for devices I didn't have. FED UP!!To date I have not received any refund from Vonage.
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