SUBMIT A COMPLAINT

Volkswagenvw gold 7 tsi

I bought the car in 2014 and on 19 November 2018 the could not start. I took it to VW Midrand and there has been no response for 2 weeks regarding the car. I commutated the issue with VWSA Customer Care and they advised that since the car is out of warranty they could not help. I decided to pick up the car on 30 November 2018 only to be served with an invoice of R2200 related to a diagnosis that they have performed. This indicated that the car has a problem with Mechatronic, Transmission control and control module performance. I have tored the car to my place since I have no other option. This failure to my knowledge is not the first time on this vehicle. This is the second time and I don't understand why I have to bear the cost of a gear box malfunction that VW is aware of on these cars. I currently rented a car so that I can be able to get work whilst I figure out how to finance this breakdown. The service from VW has been poor from the dealership to VWSA.

Mi
Nov 30, 2018

Post your comment