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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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M
7:54 am EDT

Vodacom cell c insurance

Marius Geyer [protected]
I recently had an insured cell phone stolen which I had handed down to my daughter. I lodged a claim and was informed that the claim was not successful as the sim card listed as part of the policy was different from the one used in the phone. From my perspective, I insured the phone and not the sim Card, I was also not informed of these conditions.
After being informed that the claim was unsuccessful, I requested proof of where these term and conditions where communicated to me and where I had accepted them . To date I still have not received any such proof .

As a result of not receiving any proof of conditions, I would like to escalate this matter to your management or/and request that you enlighten me to the ombudsman process.

I also request that the insurance together with the monthly invoiced amount be terminated with immediate effect

Regards

Marius Geyer
[protected]

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@cellc_support
@cellc_support
, ZA
May 09, 2017 5:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Marius

We have made contact with you, and we understand that this is a a Vodacom query. We hope that they will be able to assist.

^BM

@cellc_support
@cellc_support
, ZA
May 09, 2017 3:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Marius

We would appreciate an opportunity to assist.

Is this a Cell C (C-Surance) query or is the matter addressed to Vodacom?

^XD

@cellc_support
@cellc_support
, ZA
May 09, 2017 3:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Marius Geyer

Our team will be in touch with you to assist.

^BM

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A
1:20 am EDT

Vodacom non-communication and incorrect billing - fraudulent activity

Please refer to full conversation on call ref: [protected]
I requested a Migration in April for effect 1 May.
Vodacom was having "issues" with their system in terms of "Credit Vatting" clients with no success.
My Migration has not been pushed through to go live 1 May. I am STILL liable for my account on my old package as Vodacom is unable to backdate the invoice.
Again - Vodacom benefits and the Client has to take a financial knock.
I am so sick and tired of speaking to consultants and not actual people in management positions.
Why can I not speak to someone that can address my issues in my 26 minute conversation ( on my account), as opposed to the poor call centre person that can only 'escalate' as he is not allowed to transfer my call.

I want Vodacom to listen to the call - I want Vodacom to acknowledge that their own call centre agent confirmed that it was a mistake on Vodacom part. I want Vodacom to sort this issue out so that I can have what I initially requested.

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C
9:06 am EDT

Vodacom incorrect billing

I applied for an upgrade on 16th April, which was only supposed to take effect 1st May and the Consultant assured me it would be. Yet it was activated immediately (breach of contract). Vodacom told me they would not reverse it. I have been charged in full for the month to month I was on as well as in full for the new upgrade for April. Nothing has been pro-rated (except my data - surprise surprise). I have been battling for 2 weeks for a reimbursement of R390 and not one single consultant has given me an explanation about why the money has been taken but have the cheek to reply "feedback remains" - thats the type of disgusting feedback I get from Vodacom consultants! Vodacom refuses to reverse the mistake they made and is making ME pay for it! This is not the first time Vodacom has done this to me; I am so sick and tired of being treated like dirt after being with them since 1997, its disgusting! Their Consultants are vague and clearly not interested, or able, in resolving any query, especially one that involves money, yet refuse to allow me to speak to someone in Management that can explain to me as if I were a baby why extra money is being taken out of my account and why they are refusing to pay it back. Sounds like theft to me! I have tried being sweet and patient but I'm getting treated like rubbish in return. I have had ENOUGH!

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KirenM
, ZA
May 23, 2017 9:09 am EDT

I have upgraded my contract and am being charged the incorrect amount. The contract is for R199 and R208.49 is being deducted from my account for the past few months. Please assist

A
A
Angelique1304
, ZA
May 15, 2017 5:52 am EDT

Hi there, I have had a similar complaint related to yours.. I upgraded my contract in February and my new contract was activated immediatley knowing that my existing contract hadn't ended as yet. I was billed incorrectly as well, no valubale feedback was given to me, i just keep getting put through to different departments and was even told to downgrade my contract until my arrears account has been paid in full. I am not at vault and even had the decency to settle with the mistake that VODACOM made but will not lower myself to Vodacoms standards..

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S
4:46 am EDT
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Vodacom 10 gig subscription increase without consultation

I signed a 24 month contract for my gig 10 around June 2016. It was open contact and monthly subscription @R329. Few months later there were additional charges that I don't know where it came from. January I decided to migrate from open contact to top up to get rid of unknown charges. Since then my subscription went up to R499 per month. I tried to call center but since I've been sent from pillar to post. When I asked for migration they never told me if my subscription will be adjusted otherwise I would have been objected. The number in question is [protected] My id [protected] My contact is the above number or [protected]. My email is [protected]@gmail.com . My name Samuel Nevhutalu

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6:52 am EDT
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Vodacom sim swap

After leaving my phone overseas I came back wanting to do a simple sim swap. this turned out not to be that simple. I went in on sunday the 30th of April 2017 to VOdacom waterstone village and was then told they cannot find my number on the system and I should return on tuesday after the long weekend to resolve the issue. They sent an e-mail to their head office asking for assistance. Returning on tuesday they still could not find my number. They again phoned for assistance but no one could help. I was then told to purchase the new sim and they will sort out my issue as soon as possible and was promised I would hear from them by the next day regarding my issue. Wednesday and thursday came and went and still no answer. I phoned again on friday the 5th to try see what progress has been made and was told they still had no answer for me.

I find this ridiculous. I am paying for their services but yet they seem to have lost my number. the fact that no one is actually helping to resolve this issue I find very unsettling. I have been with vodacome on a contract fro at least the past 5 years and expected much better service from them as I have had good service in the past.

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F
5:30 am EDT

Vodacom upgrade disaster

My contract expired Dec '2016. I continued on my package till I got a good vodacom data package. I upgraded on the 26/04/17 for the R216H on a 20 gig day and 20 gig midnight data package. I have received a R216 router instead and the person that did my upgrade apparently made my package date for to be effective from June? When calling customer they say they are receiving extreme high call volumes. Then they can put you through to another department, so you are given another number to be called. My problem is still not solved and have to pay 259 again this month for a measly 5gig? Customer service said I would get an sms once he got line sorted. No sms thus far and I'm stuck with incorrect device. 6 contracts with vodacom... why should I not start cancelling once they mature? Online upgrading used to be breeze and calling customer service line used to be useful ad they were able to transfer your call if they couldn't assist. Very disappointed and frustrated, not to mention the one question call centre can never give direct answer to...If your mobile data is turned off, you have no subscriptions and you didnt sleep walk and make calls while you were sleeping? What took airtime? mmmmm

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12:08 am EDT

Vodacom vodacom, airtime used

I have switched on my background data restrictions, now my airtime is all used and I did not even make a lot of calls. I also switch off my WiFi and mobile data during the night. Every morning I check on my airtime and it somehow "disappeared". Eg. On 1May night I received airtime worth R200. At 6:00 on Monday morning my Airtime available dropped to R158, and I didn't make any calls as I was sleeping! This upsets me tremendously, because it is not only this time, it happens every month! I am trying to manage my expenses, but this is taken out of my hands. There is no notification whatsoever, or for what it is used for! It is my money and I want to know why it is taken. If it is for any background updates, I want to be notified beforehand, and I want to give permission to what I want to update!

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C
1:02 pm EDT
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Vodacom horrendous after sales service

I utilized the telephonic option to upgrade my Vodacom cellphone account I1352897, which I received a notification of completion on 25 March. My new iPhone 7 had out of box failure 13 days later. It was collected by courier 12 April and reflected I am told on the system 18 April. Since then I have made regular and repeated calls to the customer care line and to the upgrades department and even to the helpline that calls when you give a bad rating about the service received in response to that sms enquiry...and yet! I am going in circles. There must be a list of all of my queries to find out initially what happens (as nobody made contact at any point from the time the courier took the phone) or subsequently to follow up on my questions. I keep getting the same response which is that a request has been logged and some phantom "they" will have to follow through. The what when and how remains a mystery. Since then I have paid the new total on my bill, inclusive of handset, and the more troubling part, my next invoice indicates I will still be paying for it! The wonderful app reflects my new upgrade date to be December 2018, despite my being assured that the upgrade has been reversed. When I stupidly attempted a new upgrade on the number the agent on the other end of the phone responded by telling me I wasn't due, and I had to bring her up to speed! I am tired and irritated and aggravated at the lack of follow through and follow up from this service supplier. It takes minutes to process an upgrade and yet, apparently, months to reverse it. How can it possibly take so long? And each time I have to tell the story from scratch and answer a million security questions with each transfer to a different person and department, with no positive outcome. I want to know and see and receive proof that my contract has been reset and my billing reversed and the returned handset value removed from my profile. Why is it so difficult to achieve this?

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9:50 am EDT

Vodacom cancellation of recurring data

Hi in February I phone vodacom customer care to cancel my recurring 2 gig data as I as I increased my contract to red advantage + and they told they cannot cancel it just yet as they had to wait for my contract to be upgraded. So I phoned back in March to cancel it and the gentleman said that its cancelled and that I won't be billed for it again. So I left it. I see now in beginning March I'm still getting the 2 gig data and being billed for it after I clearly said to cancel it. I want to know what's the way forward now as if you follow the correct route to cancel something it doesn't get cancelled. I request a refund and the 2 gig to be cancelled please. You can reach me on [protected]@gmail.com

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6:53 am EDT
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Vodacom upgraded incorrectly, account a mess

Good day

Since Vodacom Direct online phoned me from Durban by Shivaar during Feb 2017 up to date everything went wrong with my account. My number is [protected].

I have made several enquiries, spent many hours on the phone without any good results, wasting my time and I dont know if this is also a waste of time.

You phone me, give me a wonderful deal, upgrade me without telling me that I cannot get a new phone and not mentioning that the term is for another 2 years.

Then I got upgraded incorrectly, lost my airtime, had to fight to get it back, put me on the correct contract 500 flexi, but then I get a call from another Vodacom outlet, telling me if I am aware that I have been upgraded or migrated with a new contract without the option of a new phone.
NO, nothing is this sort was told to me by Shivaar.

Then 3 April 2017 R389.47 gets deducted from my account, but on 2 May 2017 Vodacom tries to deduct R699.48 from my account which got rejected because I did not have so much money in my account.

Please go and listen to the telephone conversation between me and Shivaar on 8 February 2017 - R389.47 is the amount he gave to me to migrate to u choose flexi 500 without losing any of my benefits. Needless to say he did not tell me about the admin fee of R131.58 either.

Obviously, this is a big fat mess. Vodacom will have to pay my bank costs for the rejection as well.

I want my original contract restored, R131.58 paid back to me, you pay my bank costs and then I can pay my normal fee like it was before and have the option to upgrade with a phone.

You can also have a look at HelloPeter.

I hope this message gets to someone who can really help.

Thank you
Nicoleen Gresse

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5:37 am EDT

Vodacom calling vodacom customer care & upgrading

On the 22 April i used the vodacomsite to upgrade after 4 days i phoned to ask why its taking so long, they said that the service is offline and on 29April got the sms approved... and then again i phoned on 3May to ask whats going on... and the lady ask what upgrade i want and i told her i applied for the Samsung S7 with the gear 3 frontier like you guys advertise on the uchoose 350. she had a lot of stories and when i told her then i rather go to vodacom shop to see what they have... she just end the call. so do you have it or not like you advertise?

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3:29 am EDT

Vodacom unprofessional service

About 3 months ago I received a call from a vodacom lady, stating that they had a promotion on a wifi rooter with 10 Gig (5 day time data, and 5 night time data) per month to the value of R199 per month. I spoke about an half and hour with this lady, (she was indeed very helpfull and answered all my questions) and decided that i was going to take the deal. All my details was taken, and even the manager came on the line to confirm my details. She said delivery should take about 5 working days. Well, so no rooter was delivered after two months, and i decided to give the call center a call again - Lo and behold, my order was never processed on the system - So i decided to reapply, again about an half an hour on the phone to get all my details, That was done on the 24/04/2017. So after a couple of days i have not heard from vodacom, so i phoned again, (082 7844) there i was told to phone the aftercare number (082 1945) and the lady told me that somebody will phone me on the wednesday (27/04/2017) to confirm delivery, on the 28/04/2017 i phoned them again, and was told that somebody will phone me to confirm delivery. Well, on Sunday i went into a vodacom shop, and decided on a different rooter, but the sales lady informed me that i first had to cancel the online order. The online center (082 1945) was closed on monday, so i phoned on tuesday (02/05/2017) to cancel. The lady informed me that it will take between 5 & 24hours to cancel the order. So i phoned this morning (04/05/2017) and the laday informed me that i could not cancel, as the unit has been invoiced, and was scheduled for delivery. Now i was told that when they deliver the unit, i should not sign for it and send it back, and that it will take about 3 days once it has been returned to the warehouse to cancel that order. So now i have to wait another week before i can apply for a better wifi rooter with more data. I have been very patient in this matter, but it is getting ridiculous now. I was looking forward to go to a vodacom shop to get my rooter, so now i must again wait for the online department to sort out this crap. I am very very unhappy about how this matter has been handled.

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5:47 am EDT
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Vodacom individual named steve - rude rude rude

Good day

I called the Vodacom call center on 082 111 and held on for 20 mins before I was directed to an assistant named Steve. This individual was the most rude and arrogant customer services person I have ever spoken to you. He was not helpful, he couldn't even access my account. He called me a liar and accused me of feeding him incorrect information which is why he could not access my account. His incompetence and use of basic English astounded me. I asked to speak to his manager and he abruptly cut the call on me. I later called back and spoke Khaye and he cut the call on me as well. After several attempts, I eventually got hold of Zama in Solutions and she assisted me. In total I spent 01:48 hrs the line with Vodacom, either holding on, being transferred or being called a liar. Vodacom, if all your calls are recorded, I insist you take a long hard evaluation of your employees and make some drastic changes. I understand that you will always have a high call volume and us waiting on the line is an unfortunate necessity, but at least have a friendly and willing assistant when we hear life on the other side of the telephone!

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5:33 am EDT
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Vodacom poor connectivity

I live in Howick. My wife and I are both on Vodacom. Recently we have been plagued by messages "call ended" immediately after dialling a number. Frequently the is a logo which says "no service". Often we have signal but when we phone there is a message "the number you have dialled is not available on the network" when we know it is. In short, we have very poor service in Howick. Our next door neighbours, also on Vodacom, report similar trouble. I have reported this long ago and was told there was a technical problem and the matter would be escalated but no improvement has occurred. I would like to send photos of lists of calls which have been "cancelled" but I can't email you as your service is down.

Email us
Hello,

The ‘Email us’ service is currently unavailable.

Need help? Please call Customer Care on 082 111, FREE from a Vodacom cellphone.

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4:53 am EDT
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Vodacom call centre

I first called vodacom on the 7th of April 2017 to request that i can change my pagakage to a smart M plus.

This is going on for a whole month .Overtime I spoke to an agent over the phone I get a different answer, nodal knows what they are doing in the call center.

I have been with Vodacom for nearly 20 years and the service that i have been recieving now is less than 0.

Please can someone high up call me ASAP.

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11:17 pm EDT
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Vodacom service

I am complaining about Vodacom's service and lack of trained staff and terrible system. Last month I have wasted my time being send from one department to another after I have requested to end my contract immediately that I could port my nr. Instead the deactivated my nr. And I was stuck without a working phone without the ability to port my nr. I was send to various departments that could not understand why my phone was deactivated and then after 2 weeks I got my phone activated only to find out that I can still not port my nr. I then paid my contract fee in advance to see if that could help that I can port my nr. No! Did not work. Then after calling retention center AGAIN(probably the 15th time). And having to explain my story again to yet another new person. I was told that I can only be put on prepaid at the end of the month so that my nr can be ported. I gave up and waited to the end of the month. It is now the 3rd and I can still not port my nr. Now today I have to call retention center AGAIN. Explain my story to yet another new person. ### What a wast of time. Surely Vodacom should have as system were you keep track of when customers call in and what there quarries are and and at least put priority on costumer that phone in multi-pal times and make them speak to the same people to avoid them from having to explain there stories over and over and over and over again.

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10:57 am EDT

Vodacom reception

I am living on a farm on the Soutpansberg for 15 years. In our area there is more than 25 people with vodacom contracts. I have contacted bonganivia email and his secretary pulani has promised to send out a technician to attend to the lack of reception in our are for more than 4 months now. NOTHING happens and still no service, reception or vodacom. Luckily I am due for an upgrade and I am seriously considering migration to cell C. for they have good reception and even a backup generator at their tower to keep teir customers connected during power outage.

Vodacom is not the best service provider they are the worst by far!

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7:30 am EDT
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Vodacom vodafone protect

I am fuming at the level of customer service or let me say lack of customer service vodacom has shown.My phone is locked "vodafone protect"and requires a pin, which i do not have and vodacom is unable to provide me with one, the most craziest solution to all this according to them is for them to reset my phone, causing me to lose all the data i have on my phone.

Firstly i have never requested this service, it came with the phone, as part of the vodacom package yet i have to be extremely inconvenienced by this, why cant vodacom not have a pin to assist it's client at a time like this, i get the service is discontinued but why should the customers suffer, i need a solution to this and how on earth do i backup my data if i cant even access it?I have called the call center, i went to the vodashop but they all proved to be useless.

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3:37 am EDT

Vodacom mobile contract - port

I requested my mobile number be ported when taking out a new contract with Vodacom Late November 2016. The handset and sim card was delivered, and following the instructions conveyed when taking out the new contract was the port would take between 5 and 7 days. after going into the Greenstone branch to query how much longer it would take to activate the port, as Vodacom is an Information technology company. that afternoon the number was active, but it was not the number that was need to be ported. Calling the call centre on the Monday, I was told there was a mistake and that a new sim card would be sent and the number ported to the new card. this happened and the assumption made that all was good and fine. the first debit order went of my account and the amount was more than the contract value, and one make the assumptions that this was all of the additional charges. The following month the account was billed again, and that was when I picked up that I was double billed. Calling Vodacom and speaking to a consultant, I was told there was a fraud on the account, they consultant cancelled the debit order to prevent the double billing happening on my account. Come March and the Feb debit order did not get paid, then Vodacom started sending sms and making automated calls advising that my account was in arrears. the whole time the account is still being double billed. To resolve the issue, I drove to Vodaworld (Vodacom HQ) to get the problem dealt with, and spending a good part of my day there, to be told that it would take 14 days to resolve the issue. Now Vodacom are treating the customer like a delinquent debtor and blocking my account, when they have not done what they said they would do.

when you send the people you dealt with emails for an update on the queries, nothing, no one even responds. So you have to start the thread from scratch. never mind all the expenses of calls, fuel and time to get nowhere again.

How easy can we make dealing with your queries is not a motto that is seminomas with the people at Vodacom.

Who does one need to stick a fire under someone's *%^$# to get anybody to fix the problem on Vodacom side.

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2:37 am EDT

Vodacom over payment on account - waiting months for a refund

Today, 2 may 2017 - almost 1 year and i am still waiting for a refund!

I will forward another email as well where i sent bank details as well!

From: [protected]@live.co.za
To: dca.[protected]@vodacom.co.za
Subject: fw: ec-04nh-2kroz1 re: re: account paid up
Date: tue, 26 jan 2016 16:47:03 +0200

Good day,

Thank you for your enquiry via email.

Please be advised we need your id copy and proof of bank account for refund.

Once we receive the documents we will refund you.

Regards,

Criton muridili
Collections: legal administrator
Mobile: 082 1946
Email:legal.[protected]@vodacom.co.za
Address: vodacom service park, 1st floor
082 vodacom boulevard, midrand 1685
Www.vodacom.co.za

From: [protected]@live.co.za
To: [protected]@vodacom.co.za
Subject: re: ec-04nh-2kroz1 re: re: account paid up
Date: mon, 25 jan 2016 16:06:20 +0200

Good day

Please find letter attached as well as id attached.

Kind regards
Riaan

Date: mon, 25 jan 2016 15:21:09 +0200
From: [protected]@vodacom.co.za
To: [protected]@live.co.za
Subject: re: ec-04nh-2kroz1 re: re: account paid up

Hi riaan,

Kindly note there is no document attached in this communication.

The written requisition must in a letter form accompanied by the copy of id.

The process taken 3-7 working days.

Regards,

Nkululeko a vilakazi

Legal collections department.

Please help! still no reply and i have submitted everything. is this how vodacom does business?

From: dca collections
Sent: 25 january 2016 09:36 am
To: [protected]@live.co.za
Subject: ec-04nh-2kroz1 re: account paid up

Good day

Thank you for your email communication received. your reference number is ec-04nh-2kroz1.

We endeavor to resolve all email queries within 3 working days. our office hours are from 8am to 5pm, mondays to fridays (excluding public holidays). requests and calls are processed during these hours only.

To follow up on your request please reply to us by quoting your reference number in the email subject line, or contact us on 082 1905.

Kind regards
Vodacom legal dca collections team

-----original message-----
From:riaan rabe;
To:pam phaahla;dca.[protected]@vodacom.co.za;
Cc:
Subject:re: account paid up

Good day
Please advise how the over payment will be reversed. my email address has always been the same for contact information. please advise.
Kind regardsriaan

From: pam.[protected]@sterdebt.co.za
To: dca.[protected]@vodacom.co.za
Cc: [protected]@live.co.za
Subject: fw: account paid up
Date: mon, 25 jan 2016 08:38:31 +0200

Good morning please note that we received instructions from your office to close this matter on 01/04/2015 as you had regarded the matter as “paid in full”. we closed this matter on the above date, however, customer continued making payments into our trust account. all the amounts we received have been paid over to your office. unfortunately we were unsuccessful in contacting the customer to stop making payments. please be so kind as to assist with customer’s below request & we will draft a paid in full letter from our side. regardsmiss pam phaahlahuman resources tel: 011-224-8574fax: 086-602-7258sterling debt recoveries (pty) ltdcompany registration no:98/17819/07 vatno: 4670181082registered with the council for debt collectors reg no: 0000549/03 from: riaan rabe [mailto:[protected]@live.co.za]
Sent: 25 january 2016 08:33 am
To: pam phaahla
Subject: re: account paid up good day please advise if i have overpaid on the account. i am sure i likely overpaid. do you have a statement for this? kind regardsriaanfrom: pam.[protected]@sterdebt.co.za
To: [protected]@live.co.za
Cc: [censored]ree.[protected]@sterdebt.co.za
Subject: re: account paid up
Date: mon, 25 jan 2016 08:06:49 +0200good day sir our ref: 846977 indeed the account is settled. [censored]ree please be so kind as to draft a paid in full letter for above customer. regardsmiss pam phaahlahuman resources tel: 011-224-8574fax: 086-602-7258sterling debt recoveries (pty) ltdcompany registration no:98/17819/07 vatno: 4670181082registered with the council for debt collectors reg no: 0000549/03 from: riaan rabe [mailto:[protected]@live.co.za]
Sent: 25 january 2016 08:06 am
To: pam phaahla
Subject: re: account paid up id number: 7212235233081from: pam.[protected]@sterdebt.co.za
To: [protected]@live.co.za
Subject: fw: account paid up
Date: mon, 25 jan 2016 07:55:33 +0200good morning please provide us with your reference number, id number or account number to enable us to assist with your below email. regardsmiss pam phaahlahuman resources tel: 011-224-8574fax: 086-602-7258sterling debt recoveries (pty) ltdcompany registration no:98/17819/07 vatno: 4670181082registered with the council for debt collectors reg no: 0000549/03 from: riaan rabe [mailto:[protected]@live.co.za]
Sent: 24 january 2016 21:59
To: [protected]@iafrica.com
Subject: account paid up hi. i need to know what the balance of my debt is and cannot access the webpage. i do not want to pay for information on my account. i believe that it is paid up and likely i have been overpaying on this account. please advise urgently. riaan

Read full review of Vodacom
Update by RIAAN12345678910
May 02, 2017 2:38 am EDT

Now approaching the ombudsman and Vodacom CEO!

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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