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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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2:09 pm EDT
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Vodacom Bad service from vodacom store

November Vodacom double charged me of which they also charged me for an unauthorised eft.I launched a dispute in January at the Vodacom store. In February I was credited for the unauthorised eft and the dispute was resolved without any communication about the November double charges so I launched another dispute. I haven't received any feedback yet with regards to the matter. Another dispute was launched again at the same Vodacom shop where the area manager was included in the email. I've been to the shop twice now and every time I'm told the manager will get back to me... Can I please get feedback on the matter

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1:23 am EDT

Vodacom unfair data policy

I am disgusted at the abuse and advantage Vodacom is taking on a loyal customer like myself.
Not only was I never informed that I had reached my cap I was charged R1203 out-of-bundle data. I purchased a data bundle and have now received an SMS that I have used out-of-bundle data to the value of R1501. Not only do I expect an apology I expect a credit for this amount.
In addition I AUTHORISE you (as I cant get hold of your call centre without holding on for an eternity and cannot to this on your dismal app) to IMMEDIATELY implement a soft cap on data on all my lines. I never instructed Vodacom to lift this so I don't know why you unilaterally did this. I expect s confirmation today!

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3:56 am EDT
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Vodacom data not received

I did not upgrade my contract with Vodacom and was told to rica my sim to be able to use the same number, which I did, I queried why by my second last month of the contract I did not receive my data and was informed they would send me 2 months data this month (being my last month) I have called and queried many many times and now at month end I am told they cannot find anything on their systems.I am amazed how convenient this is.Their customer care agents also need a lot more training as they do not address their customers in a correct manner.I am soooooooo mad they should not call me back today...

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12:12 am EDT
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Vodacom service in general

After a month spent on the phone, hours and hours with your customer care line and repeating myself 40 times a day to the next consultant a dispute is logged. Finally! But once again the terrible service was displayed this morning when my debit order was deducted, one time, but with a penalty fee! My patience with this company is running out. No I have to contact them again to rectify their mistake for yet another month. Vodacom just lost a household due to bad service and incompetent people trying to assist and transferring you 7 times in a 2 hour phone call. If there is a page for Vodacom complaints, you know you are doing something wrong.

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2:42 pm EDT

Vodacom in app purchases

Since the beginning of the year vodacom has been messing up on the in app purchases portion as they are dropping the ball. I was using the service perfectly fine as a payment method now it's telling me I'm not eligible for the billing option. Spent quite some time on the phone to Google and hours on forums on ways to get this sorted. One moment the service worked the next it's down. Being one of the two options in South Africa offering this service and failing age long customers they should train better costumer care operator on understanding the direct carrier billing system!

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9:07 am EDT

Vodacom unethical behaviour

ON 10 April Idid an application with vodacom for two voda smarttabs 10inch - next day I was advise that I was approved (this was also mentioned when the cons in store spoke to your aquisitions dept) but they needed to refer it so I could get the two tabs...review done and they said I needed to submit letter to clarify me showing on experian..this was done as my name is clear...then I was told by your store (again mentioned in the conversation of you cons and head office) that they need to review it...review done..please also check the timeline as this happened on Saturday 22 April (12days already!) then on monday "oh sorry i cannot process new applications today"...Tuesday O the reviewer said I can get only one tab on a flexi 200 package which I agreed to..when the cons try to process this she couldd complete(this now wedenesday 26 April)..and later that evening when phoning vodacom..now all of a skielik it is declined from the start? I can go on and on and on...you are the worst cell company and I will be taking my/my husband's contract with the five existing devices elsewhere...have been loyal for far too long

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4:04 am EDT

Vodacom lg k3 - phone cancellation

I received a call from accounts department on the 26 April 2017, telling me that I'm behind with my account. I told them that I returned the phone long ago as soon as I discovered that I don't like it. Today I receive another call from Vodacom, I told the lady that I cancelled this contract and she agreed that she can see that from her screen but I need to contact cancellation department to process everything then they can clear my account & name.I spoke to Webster from cancellation & he was very suprised as he confirmed that he can see that I returned the goods & they have done everything on their side (call ref no. [protected]).I called accounts department again to ask them to clear my name but this guy now told me to contact customer services & he offered to put me through, the lady told me she is on pre paid & she can't help me.I need this sorted out soon as I don't owe them, don't have a contract with them anymore & am on pre paid now. for further Information please contact me at [protected].

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1:19 pm EDT

Vodacom pre-order on s8 plus samsung

I pre ordered a - s8 plus samsung. They phone me back and took my details but due a migration I request earlier that month they said I had to first cancel it.. I phone the number the gave me but was told they can not do it..2 days later I phone again this time the lady said they can do it and put me through to cancellation... To my surprise they cancelled it and then said they can process my order, then I was told I can not get the free package offered with the pre-order it was limited... Today 27 april I was looking at tv and there on tv vodacom advertised that if you pre-order the s8 or s8 plus you get the free package... This is poor service... That dishonesty...

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9:21 am EDT

Vodacom disabling sms roaming

On 24 April I returned from overseas and sent an sms to disable my SMS roaming. I received an SMS stating that it had been disabled yet my phone stays on incoming and out going call barring. I went in to a vodacom shop on Tuesday morning and they referred me to the call center (082111) who said they would refer it to the back office and it would not take longer than 24 hrs to solve. It is now Thursday evening 52 hrs later and I still do not have an operational line. I have called repeatedly to 082111 and every one promises to come back with a solution (Out of the 5 promises I have had one returned call to tell me they can not solve the problem - That helps!) The phone is used for accepting reservation for a guest house and responding to guest queries. I am loosing business while the problem persists, besides paying for a service I am not receiving. This is very poor service!

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1:23 pm EDT
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Vodacom service

A week ago I applied online for two contracts. I was told that it is hassel free online. I ported to vodacom from cell c becasue vodacom has better has better service delivery, man was I wrong. I asked one contract be allocated to my ported number and the second to my wifes number. The consultant that assissted me told me he cannot do that he can only do one number on his screen and that when I receive the handsets I must go to a vodacom shop and ask them to change the number to my wifes number. I waited a week for the two hand sets. When I received it I went to a vodacom shop and guess what they could not help me. I spent half the day on the phone trying to fix a situation vodacom created. No one could fix the problem. Only way forward is to cancel everything and re-apply. Courier services has to come and pick up the handsets and I must do everything all over again and now it is going to take even longer. Worst of all my number is now hanging for the remainder of the long weekend. My caller I.D cannot be activated neither my sim swop, which was also a mistake from vodacom. The status is even open so I cannot go to a vodacom store to apply there because I have to wait for vodacom to fix this before I can do anything. Thank you vodacom... you have alot of people working for and in vodacom who does not know a thing. I hope that this complaint reaches somebody that can actually do something.

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9:51 am EDT

Vodacom data

I am unhappy about the service I have received. Today is the 26 April 2017 and on the 6th April 2017 I was called and offered a data contract for the amount of 109 rand per month for 2G per month data for any time and 2G data night owl. The lady explained that she will send me a contract once the said contract was approved. I gave her my work address as she asked where I will be during the day. On the 8th April 2017 I received an sms indicating that the vetting has been done. I called on Monday the 10th April 2017 to find out about the status of the contract. I was told, vetting was in progress. I explained about the sms and that I saw balance showed 1.7G. They explained that contract was not finalized and could not account for all I was saying. I called again, I was given different numbers to call. 082 1946, 082 1958, 082 111, 082 1945 and finally [protected]. I spoke to Didi, Mashik, Daphney, Glenda Ramakgoa, Manesha and Gugu Mazibuko. Some of the people I spoke to refused to give me their surnames. This has been highly frustrating. On the 13th April 2017 I finally got joy and the lady I spoke to indicated that my contract would be cancelled. It will take 3-5 working days.

I called again today, the 26th April 2017 after I was debited a large amount of money on the 25th April 2017. I was told contract or rather application has been cancelled and was put through another department. I spoke to Gugu who says the contract is active….. What the hell.

Can Vodacom PLEASE cancel the application I made. I didn't receive full data firstly, and as soon as I cancelled the application, the data was “taken-back” so I am not sure what I am being billed for. It was uncertain when the contract came into effect as when I called on the 10th of April, I was told it was still in progress and not active. I cancelled officially on the 13th of April, within 7 days. New contract and I am being debited a ludicrous amount. I am highly annoyed and would like to be refunded my 457 rand as the contract I was supposed to enter into was for R109 per month. I was supposedly charged a pro-rata amount. This is not the case.

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7:34 am EDT
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Vodacom bad customer service and long resolution time

Good Day

I took my phone for repairs to Vodacom Wonder park on the 29th March 2017. I called 4 days later wanting to know the status of the phone as I am used to receiving updates when I take my phone to Vodacom repairs Pretoria central, then I was advised that they don't have visibility of the order and I should call Vodacom repairs Rustenburg to find out the status of the phone.

I then did as advised then roughly a week an half later I was told it only got to Rustenburg that day. Then I was advised that it takes 21 working days to get feedback after being booked. I waited until today where I tried numerous times to call and finally went through to be told that it is physical damage and that if I have insurance its a difference story. Now I am being advised to fill in an the same insurance form again that I signed on the 29th of march.

Then I am told that my phone came back on the 15th of April but oddly enough no one contacted me to inform me of the further actions I need to take to resolve this issue or even texted me.

-Firstly I expect that Vodacom works with cell sure so therefore its easier to communicate these issues if I have informed them that I am using insurance.

-Secondly I have been waiting for almost 5 weeks to get my phone mind you that i am already struggling with a phone and not buying a new one with the expectation that it will come back soon, now I am expected to wait another 5 weeks to know the outcome of the repair.

-How does Vodacom take the responsibility to book in a phone but only know the outcome when it comes back, honestly this is the worst service ever and it makes me glad to have never renewed my contract with Vodacom.

-I only have the device inspection confirmation that Vodacom has booked my phone as proof.

-And how does a misuse of usb cable become a reason for physical damage. What possible misuse could I do with a usb cable?

The IMEI No: [protected]
Make: Sony
Model: M2 Aqua
Contact number: [protected]
Email address: dinny.[protected]@gmail.com

Please assist in resolving this issue as soon as possible as this in inconveniencing me.

Regards
Dineo Segakweng

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debbie viljoen
, ZA
Jun 01, 2017 10:26 pm EDT
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Help me please,

Cell phone number: [protected]
Order number: VODACOMONLIN-[protected]
SAMSUNG GALAXY S8 LTE Smartphone (SM-G950)
Orchard Grey
Total cost: R1118, 00 p/m

Package with upgrade included: Handset, Vodacom rugby Jersey (bulls xl), Accessory pack (if there is no jerseys left now? after three and a half weeks? I expect something in its place)

Delivered: Accessory Pack and sim card

My husband did an online upgrade on Sunday 7 May 2017. As expected his new handset would have arrived in the next two or three working days. That was not the case.

On Thursday 11 May 2017 a package was delivered by RAM couriers at Krombek 35, Thabazimbi (our home). Big excitement, and then disaster strikes. In the package we only receive a sim card and the accessory pack for the Samsung S8 we ordered, but no handset.

On that same afternoon I reported it on the vodacom upgrade helpline number:
[protected]

The operator was very kind and helpful and told me that there was a system error on Vodacom's side and that the accessory pack that was delivered to me will be picked up in a few working days by the same courier. Only then the upgrade will be cancelled and my husband can then do a new upgrade. Sounded good to me! If only that was the case.

A week after I phoned the helpline again, spoke to another operator, because the package was not yet picked up! She told me that it can take up to 14 days for the package to be picked up, other than the previous operator on 11 May who told me that it would only take a few days. So we waited another 7 days. No courier in sight.

Fourteen days passed, no courier. Again I phoned the same helpline, spoke to another operator who then told me that I must keep the accessory kit and she will speak to the manager only to send me the handset then. This will be in a few working days. Ha ha ha!

Yesterday I reached my limits and phoned again! What kind of service is this, and doesn't the costumer come first. Can you believe that the operator tells me we had bad timing when doing the upgrade! Can this be true. Any case she also told me the accessory packs for the S8 are no longer available and that I must keep the accessory pack and only the phone will be delivered to us, but, she cannot say when? She will let my husband know. And time is passing, all we have is a vodacom box, a simcard and a accessory pack. Also I can guarantee that the upgrade amount of R200 will be added to this months account and that the higher amount for the contract will be charged, because according to your system, we have upgraded the contract. So we will be paying for something we have not received yet.

I am expecting feedback as soon as possible and a handset delivered to my doorstep, because 3 and a half weeks have passed since the upgrade has been done!

R
R
Rookie67
, ZA
May 03, 2017 8:29 am EDT
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worst network to be in - Vodacom service levels are pathetic
the agents are not well informed and saying 'in the next 24 hours' appears to be their std response as a resolution to any inquiry. contract is binding -- wish I could just change network !

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7:30 am EDT
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Vodacom service delivery

On 21st April 2017 i received a call from vodacom to confirm my order 10 inch tablet and i provided a number which i can be contacted on. The lady said that the delivery will take place on monday. Monday there was no delivery and no one phoned me. I phoned them instead and provided my contact number again and i was told they will deliver the teusday 25th april but they will contact me before they deliver. No one phone me, i left at the adress and was informed by the office that my package was here and the guy left again because i was not available, take in consideration that they did not inform me they will be here. I phoned them the same day and again they took my contact detail and said the delivery will take place today 26 april 2017 and i will be contacted, again no one phone nor delivery pitch up. I phone them and i was told thay the drivers are in bellville and they on the road since 7 this morning and they dont have my package with them. I was put through to the operation manager who told me he stay in denneburg and heis working till 17 and he will deliver it to my adresd personally. I told him im working till 16h and he said but he will only be here 17h30. This os soo unacceptable. The delivery times on the websit is 8h_17h and they are are unable to deliver in within their hours, taking into account that i work till 16h and have to come back to work to meet this operation manager to deliver my product. I waited more than a week for this product and it states clearly on ybe website tbat delivery is 3 to 5 days after you placed a order. The service I received was very unprofessional. I will cancel this product with vodacom and dont want anything to do with this unhumanity service again. My contact details is [protected]

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5:46 am EDT
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Vodacom cancellation not processed in 2016 now listed me with legal department

On the 30/04/2016 CELL C issued a cheque to buy my contract out from VODACOM. Vodacom was supposed to cancel this contract in stead I ended up with a ghost number [protected] and a balance with 796.94.
25/04/2017 - Thanda @ 0821958 kept on telling me that I must pay a charge for the error to be fixed.
25/04/2017 - Lerato @ 0821905 kept telling me that there will be a charge and I must speak with cancelations department, then simply just put me on hold and never came back to speak with me.
26/04/2017 - Yolande @ 0821905 kept telling me that there is a balance to be settled and tried telling me that the full contract was not paid by CELL C yet it reflects on the statement and then without saying good buy transferred me to Vusi in cancelations department.
26/04/2017 - Vusi then tried picking up the number in question and said I must speck to account department then the system locked up and he was unable to help me.

Now if anybody looks at the statement it is quite clear that VODACOM didn't cancel the contract and I cannot see why I have to pay.

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1:12 am EDT

Vodacom my contract

Dear vodacom my Cell Nr is [protected] and I have it on contract with you and each month I get R150 airtime which I exchange for data, this morning you deducted R456.49 and I am highly upset my monthly repayment is R149 and this amount you deducted is absurd please correct what went wrong because it looks as if you're charging me double! I want this sorted out because I paid my account last month and balance was R149 for this month and suddenly this huge deduction it is unacceptable I have been a valued client for almost 2 years but I am very upset about this! And I also am not getting any statements or invoices anymore, please fix what's happening on your side and sort out my account last but not least also send me details of when contract is to end.

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1:56 am EDT
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Vodacom *111# to buy data or check balance

I received my new contract and phone 2 weeks ago and since then i have been dialling *111# to check my balances - I keep receiving an error. Since last weekend the 22 of April i have been trying to purchase data however it keeps telling me unsuccessful. I have phoned the Vodacom customer support call centre twice just to buy data and explain to them the issues i am experiencing, they tell me its a problem with my network provider? Vodacom is my Network Provider? I am shocked by the level of service received and makes me regret opening a contract with them now.

I just want to be able to dial *111# and buy data.

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3:23 am EDT

Vodacom service from a vodacom repair shop address: shop 114, vaal mall, 139 rossini blvd, vanderbijlpark s.w. 1, vanderbijlpark, 1911

in November of last year, 2016, took my phone in for a screen repair. the insurance company told me that an excess payment of 900 would be required i the gave them permission to carry on fixing my phone. when u leave your phone at the store they ask you for a number they can reach you at. i provided the number but no one called me i had to do follow ups myself. i got my phone towards the end of january 2017. a week later i took it back because the screen was malfunctioning. again they booked it in for weeks on end and i had to run after them for information and when it was ready no one bothered to tell me i had to call repeatedly, being told the technician would call me back but he never did. after a week of being told the technician would be calling me back, i got my phone. i walked out the store and to the car, but again in the car i realised they resolved nothing because i still had the faulty screen after waiting for weeks. i booked it in again, went for 4 more weeks without my phone. when i eventually got it. it worked for a couple for days it kept blacking out but i ddnt return it out of fear that i will behave in an unpleasant manner... now the screen is dead, the phone vibrates when i get texts and calls but the screen is black. i am tired of dealing with this. vodacom withdraws my money every month along with cellsure but im stuck wit no phone beacause of incompetence. it has been 5 months now of the same problem.

email me a way forward
because right now i do not want to wait for weeks on end for another phone i am missing employment opportunities and this is making my life unbearable. i do not want another faulty screen my time has been wasted enough

pepe.[protected]@gmail.com

regards MM Nkaota

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11:10 am EDT
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Vodacom upgrading of dongle

I have a vodacom contract dongle that I have been paying for since 2012. For most of this time I never used it until I bought a new laptop in 2016. I could not connect to the internet and phoned vodacom's customer care line who informed me that the software of the dongle was not compatible with the new laptop. I only went to the vodacom shop in lephalale in April 2017 when I was informed that they can't do a software upgrade but would need to send the dongle in for replacement. The shop assistant then told me that the warranty has expired and that I don't qualify for a replacement. I phoned customer care who told me that they can upgrade my dongle and my phone contract. The next week I received the new phone but no dongle. I phoned customer care again and they told me that the dongle was placed on back order and that I can only get a new dongle for a lot more expensive. I then decided to cancle the contract. I phoned more than 7 times to get the documentation to cancel the contract and every time the consultant said they will send it but up until now I did not receive anything. For more than 5 years I have been paying for something that I didn't use but when I needed a new dongle I received absolutely NO assistance. If vodacom does not want customers they should at least make the process of ending the contract easier. I am now going to stop the debit order from my bank and by 1 min past the normal debit time they will probably be phoning me to find out where their money is! #disgusted

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10:26 am EDT

Vodacom airtime and data consumed with no explanation

This morning(22/04/17) I loaded R200 worth of airtime at 07:13 and R149 worth of data.. By the 09:19when I got to the office Both the airtime and data had run out . May I remind you that during this duration I had all applications closed and only using whatsup.

I called the Vodacom customer care and Vuyo said there must me something wrong with my phone and that I must take it to vodacom. I explained to her that this phone has been in use for the last 4 years and this had never happened before. She proceeded to say that was the only explanation . I called again and another agent Thlompo and he said I have an application that has been running, when I asked him what it was as I hadn't changed anything he said the app had been running for a few seconds already. I told him I received an SMS at 9:19 stating that I was being charged 2 per MB since 7:00am to which he stated that SMS was a general that they send to everyone as information . I challenged his answer informing that I didn't get an "information purpose message" that in actual fact I had been charged that 2 since 7 am even though I loaded my data. His response was "your airtime and data were all consumed by the application that you are using, would you like me to lie to you and say something else".

Both agents were were unwilling to assume responsibility and kept pushing all the blame on me as a customer.

There re is no way I will spend 350 (200 airtime and 149 data) in less than an hour.

i want a proper explanation and money back

regards,
Zolisa [protected]

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3:25 am EDT
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Vodacom incompetent staff with bad attitudes

I was at the local vodacom shop the 21st of april 2017 just before 9 am. 20 minutes past 9, after most of the costumers left, waiting for the shop to open it was still not open and when i went and said somethimg to the staff the results was appalling. I had the door slammed in my face after i was told that they are busy washing the floors. This is unacceptable and i want something done about this. I am the manager of n legal firm with a big contract with vodacom and the service i received this morning is making me think of finding another service provider.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Contact Vodacom customer service

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

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Use this comments board to leave complaints and reviews about Vodacom. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution.